CURRICULUM VITAE

ALI REHMANPakistan Cell: + 971 529492340, + 971 562978640

Email: ali_rehman333@yahoo.com & alirehman.aui@gmail.com

Objective

To achieve a position in a professional organization whose strength is people, style is teamwork, goal is excellence, and where my ability to communicate and liaise effectively with a diverse client group in a friendly and diplomatic manner can be put to good use.

Experience First Solution Management Services Dubai, UAEMarch 2013 to dateManager (Collection & Recovery)

Monitoring ceased customers for Tele-Communication (Etisalat) also managing Debt collection Credit Card, Personal Loan, (Barclays Bank, Mashreq, FGB) with the Team of (6) Team Leader, (30) Collection Officers & (2) field collectors.

CITIBANK N.A Pakistan Authorized Signer (Full Time Employee) Jun 2007 to June 2011Area Supervisor Recovery (In-House & Agencies)

I have been managing recoveries for different products card & loans (Written-off portfolio) and have been achieving the given target by the higher Management. I have also recorded the highest recovery for the year of 2009 & 2010.

Responsibilities Includes:

Planed Recovery policies and processes and check its implementation. Encourage and train the subordinates, appraise and evaluate Team member's

performance and offering counseling. Direct and handle the daily activities of Recovery’s Team. Organize regular target numbers and also Team reports for Sr. management. To minimize the losses by achieving set benchmarks also offering settlements and

waivers to boost the recovery figure. Legal proceeding and foreclosures. Assist hire and train employees, evaluate staff's performance.

To develop & organize training modules for recovery officers in order to optimize productivity and efficiency.

Feed back to Policy about the portfolio performance and local environment. Association with Fraud Risk Management unit to control Frauds and initiate litigation

if required.

Askari Commercial Bank Ltd Pakistan Collection officer, Supervisor Hard-Core & Acting Recovery ManagerMarch 2002 to June 2007

Responsibilities Includes:

I have been working as Collection officer than supervisor in (Hard Core) and Acting recovery Manger for cards and personal loan.

To ensure that the targets are achieved and accounts are managed properly. Generate various reports for Collections/Recovery and staff’s performance , which

include:

1. Ageing analysis report2. Collector’s performance report3. Cash flow analysis report4. Call Monitoring

Organize ongoing training to achieve high standard of staff’s response and enhance collection efficiency to cut down cost on capacity & infrastructures to survive within assigned budget.

Carryout effective capacity planning on monthly basis and maintain requisite collection strength.

Communicate and report to the management on a regular basis of departmental performance and to resolve issues that need the management decision.

Work on process improvement and innovation.

Rewards, Recognitions & Achievements

Country wise Best Supervisor Award for the year of 2009. Country wise Best customer’s handling Award of the month on numerous occasions.

Surprise Awards at Citibank (3 times)–Cash prizes. Assisted in launching the card-pro Systems at Askari-bank.

Technical Skills

Proficient in Microsoft Office. Having ability to operate all types of banking software Excellent Communication and Interpersonal Skills. Enjoy teamwork. Ability to meet work in deadlines and extreme pressure situation.

Training Course

Tele Calling and Customer care.

Setting for Goals Achievements. Time & Stress Management. People Handling Strategies & Collection Control Management. Anti-Money Laundering.

Education

Matriculation, Intermediate Bachelor of Business Administration (2001 to 2005)

Personal Profile

Father's Name: CH Ali Muhammad Date of Birth: Dec 30th, 1979. Marital Status: Married Nationality: Pakistani. Religion: Islam. Pass port# FK9154341 {Expiry 12.06.2016} Languages English, Urdu / Punjabi, Hindi Driving license # 1975148 valid up to 28/11/2023

REFERENCES:

• Available upon request.