ALEXURENAURENA31 Exchange St. Lawrence, MA 01841 (781) 366-7564 Alexurena.1022@Gmail.com • •

AU

To Whom It May Concern

Sincerely,

Alex Urena

I am submitting my resume for your consideration. I feel that I would be an

excellent asset to the company, due to my excellent customer service skills, work ethic

and prior management experience. I am willing and capable of learning any new skill set to

be the best that I can be, In order to ful�ll the duties required to perform the job at hand.

Thank you, for your time, and giving me an opportunity to speak with you, during an interview.

Looking forward to speaking with you.

ALEXURENAURENAConsistently recognized for my active management roles and high level leadership skills. Goal-oriented,

driven by performance with high expectations of fellow team members. Seeking advanced opportunities to demonstrate my ability to surpass the companies expectations.

QUALIFICATIONS SUMMARY

CAREER SKILS

WORK EXPERIENCE

EDUCATION

REFERENCES WILL BE FURNISHED UPON REQUEST

January 2013 – May 2013Cellular Sales: Retail Sales Associate

•Provided wireless services to new and existing customers, assisted with accountcon�icts as well as phone selections.

Responsibilities: Assuring sales sta� makes budget each day, closing sales, maintaining outstanding customer service.

October 2013 – November 2014AT&T: Retail Sales Consultant

•Provided wireless services to new and existing customers, assisted with account con�icts as well as phone selections. Opened business accounts for small and large business,worked with large accounts like JP Morgan Chase

Responsibilities: Assuring sales sta� makes budget each day, closing sales, maintaining outstanding customer service.

• GED May 2012Lawrence High School November 2009

•Strategic Planning•Training and development•Strong closer•Project management

•Handling con�dential situations•Preceiving, assessing and responding to emotions•Strong motivation•Goal-oriented

•Leadership-oriented•Excels in fast paced envoirnments•Clear communication skills•Excellent organization skills

May 2012 – December 2012Bally Total Fitness: Sales Manager

•Maintained and overseen daily sales activities, insured the positivity and daily needs of the members.Overseen sales sta� performances, monthly quotas, retail store sales and the over all opperations.

Responsibilities: training potential candidates for management positions, conducted calls topotential clients and o�ered services based on previous visits and generatinga team to assist customers in ful�lling their physical goals.

Custom Wireless, Inc.: Sales Lead October 2010 – October 2011

Assisted Store Manager with new hire training, overlooked and performed various managerial tasks.

•Responsibilities: performing opening and closing procedures consisting of maintaining cash tills, checking daily paperwork, inventory and registering daily deposits online, assisting customerswith account issues, as well as with phone selections, performing upgrades andnew activations using T-Mobile's computerized system, shipping and receivinginventory for retail location and conducting performance building activities.

31 Exchange St. Lawrence, MA 01841 (781) 366-7564 Alexurena.1022@Gmail.com • •

AU