Alejandro Moya IST eGovernment unit, head of sector Directorate General Information Society

OASIS Adoption Forum.OASIS Adoption Forum. Brussels 6 October 2004Brussels 6 October 2004OASIS Adoption Forum.OASIS Adoption Forum. Brussels 6 October 2004Brussels 6 October 2004

eGovernment beyond 2005eGovernment beyond 2005eGovernment beyond 2005eGovernment beyond 2005

Alejandro MoyaAlejandro Moya

IST eGovernment unit, head of sectorIST eGovernment unit, head of sector

Directorate General Information SocietyDirectorate General Information Society

Alejandro MoyaAlejandro Moya

IST eGovernment unit, head of sectorIST eGovernment unit, head of sector

Directorate General Information SocietyDirectorate General Information Society

2

Overview Overview

PoliciesState

of playBeyond

2005 Instruments

3

Lisbon Strategy

Economic, Social,

Environmental renewal

EnlargementEnlargement

10 new Member States

ERA: EuropeanResearch Area

ERA: EuropeanResearch Area

FP6, Eureka, COST, national RTD programmes

Broadband, security, eBusiness, eGovernment,

eHealth, skills, ...

Other policiesOther policies

Single market, single currency, transport, security, sustainable

development, ...

EU vision-driven policies EU vision-driven policies

Policies State of play Beyond 2005 Instruments

4

eGovernmenteGovernmenteGovernmenteGovernment

PolicyR&D and innovation

Best Practice Implementation

Policy

eGovernment PolicyCOM(2003)567

Lisbon Agenda

Research, ERAInternal Market

EnlargementSecurity & Stability

European CitizenshipEurope in the World

…


5

eGovernment PolicyeGovernment PolicyeGovernment PolicyeGovernment Policy

Communication on eGovernment, 26 Sept 2003 Communication on eGovernment, 26 Sept 2003

• Why eGovernment:Why eGovernment:

A means for the A means for the modernization of public administrationsmodernization of public administrations

• What is eGovernment:What is eGovernment:

ICT + organisational change + new skillsICT + organisational change + new skills

in public administrations, in public administrations,

in order to in order to

improve public servicesimprove public services and and

democratic processesdemocratic processes and and

strengthen strengthen support to public policiessupport to public policies

• Public sector: Public sector:

Government revenues are 45% of GDP, public sector as buyer in EU is 21 % of GDP, Government revenues are 45% of GDP, public sector as buyer in EU is 21 % of GDP, ICT in public administrations is €30 billion p.a. ICT in public administrations is €30 billion p.a.


6

Some eGovernment IssuesSome eGovernment Issues(eGovernment Communication)(eGovernment Communication)

Some eGovernment IssuesSome eGovernment Issues(eGovernment Communication)(eGovernment Communication)

• Inclusive accessInclusive access: PC, DTV, mobile, kiosk, offline: PC, DTV, mobile, kiosk, offline

• Trust and confidenceTrust and confidence, identity management, identity management

• Public procurementPublic procurement, e-procurement measures, e-procurement measures

• Pan-European public servicesPan-European public services: Internal Market, : Internal Market, European CitizenshipEuropean Citizenship

• InteroperabilityInteroperability: technical, organizational, : technical, organizational, semantic, multi-level, diversitysemantic, multi-level, diversity

• Organizational + technological innovationOrganizational + technological innovation

• Performance and benefitsPerformance and benefits

7

Public sector is challenged to…Public sector is challenged to…Public sector is challenged to…Public sector is challenged to…

• Help boost economic growth and innovationHelp boost economic growth and innovation

• Cut red tape, eliminate queues, high quality services,…Cut red tape, eliminate queues, high quality services,…

• Close the democratic deficit, restore democratic ownershipClose the democratic deficit, restore democratic ownership

• Cope with demographic change, e.g. ageing, immigrationCope with demographic change, e.g. ageing, immigration

• Safeguard liberty, justice, securitySafeguard liberty, justice, security

• Deepen internal market and convergence in enlargementDeepen internal market and convergence in enlargement

• Optimize multi-level governance (local…regional …Optimize multi-level governance (local…regional …national...European...international)national...European...international)

• And…all of this within tight budgets…lean yet attractive…And…all of this within tight budgets…lean yet attractive…

Do more with less !!Do more with less !!Policies State of play Beyond 2005 Instruments

8

eGovernmenteGovernmenteGovernmenteGovernment

eGovernmenteGovernment: the : the strategic enablerstrategic enabler for public for public administrations to better cope with these administrations to better cope with these challenges and to implement good governance.challenges and to implement good governance.

• Open and transparentOpen and transparent – accountable and democratic – accountable and democratic

• InclusiveInclusive - at the service of all - at the service of all

• ProductiveProductive – maximum value for taxpayers money – maximum value for taxpayers money


9

eGovernment: a key pillar of eGovernment: a key pillar of eEurope 2005eEurope 2005

eGovernment: a key pillar of eGovernment: a key pillar of eEurope 2005eEurope 2005

Security

Good Practice

Broadband (wired, wireless), multi-platform (PC, TV, mobile, …)

eGovernment eHealth eLearning eBusiness

Policy

Measures

Steering Group

Benchmarking


10

eGovernment State of PlayeGovernment State of PlayeGovernment State of PlayeGovernment State of Play

• Much progress in online availabilityMuch progress in online availability

• 45% in 2001 45% in 2001 67% in 2003 (43% fully transactional) 67% in 2003 (43% fully transactional)

• High growth ratesHigh growth rates

• National action plans and strategies in placeNational action plans and strategies in place

• European Interoperability FrameworkEuropean Interoperability Framework

• Several European countries are world leadersSeveral European countries are world leaders

• Diversity in approaches and administrationsDiversity in approaches and administrations


11

State of playState of playeGovernment in eEurope 2005eGovernment in eEurope 2005

State of playState of playeGovernment in eEurope 2005eGovernment in eEurope 2005

• Broadband for all administrationsBroadband for all administrations:: good progress, need to monitor good progress, need to monitor and exchange on innovative use of broadbandand exchange on innovative use of broadband

• InteroperabilityInteroperability:: pursue R&D, eTEN, IDA, legal requirements e.g. pursue R&D, eTEN, IDA, legal requirements e.g. Services Directive, European Interoperability Framework; with industryServices Directive, European Interoperability Framework; with industry

• Interactive and multi-platform public servicesInteractive and multi-platform public services:: good in online good in online services but less in multi-platform; need strategies + architectures + services but less in multi-platform; need strategies + architectures + experiencesexperiences

• Public procurementPublic procurement:: good progress good progress

• Good practiceGood practice:: EU Good Practice Framework to develop fully in 2005; EU Good Practice Framework to develop fully in 2005; encourage and support further good practice exchange initiativesencourage and support further good practice exchange initiatives

• Benchmarking and indicatorsBenchmarking and indicators:: need for demand-side indicators need for demand-side indicators towards an improved measurement framework towards an improved measurement framework

(Leaders of National eGovernment Initiatives, June 2004)(Leaders of National eGovernment Initiatives, June 2004)


12

Modern and Innovative Public Modern and Innovative Public AdministrationsAdministrations

Modern and Innovative Public Modern and Innovative Public AdministrationsAdministrations

•The “online availability” phase is now reaching a The “online availability” phase is now reaching a maturity plateau, maturity plateau,

• the objectives are being achieved and the objectives are being achieved and

•we are “naturally” entering into a new phase:we are “naturally” entering into a new phase:

““Modernisation and InnovationModernisation and Innovationin Public Administrationsin Public Administrations””

eGovernment supported by innovative use of ICT eGovernment supported by innovative use of ICT being the strategic enabler being the strategic enabler (not the objective itself)(not the objective itself)


For example, requesting a permit For example, requesting a permit from the 60’s to 2010from the 60’s to 2010

1

3

4

5 Permit

A permit in the 60’sA permit in the 60’s

2

Information desk

1

Need formodernisation

1

3

4

5 Permit

A permit in the 90’sA permit in the 90’s

2

Information desk

Modernisation with an ICT focus

but …

Limited servicemodernisation

1

2 Permit

A permit “Beyond 2005”A permit “Beyond 2005”

Service shop

User in the center.ICT as enabler

for service modernisationand re-organisattion

Focus on impact, quality, efficiency, social issues …

16

eGovernment Beyond 2005eGovernment Beyond 2005 CoBrA Recommendations CoBrA Recommendations


eGovernment beyond 2005: CoBrA recommendations for modern and innovative public administrations by 2010

On 28 September, at a meeting on “eGovernment beyond 2005”, at the CoBrA modern art museum in Amsterdam, leaders and representatives of national eGovernment initiatives from some 30 European countries, chaired by the EU’s Dutch presidency, issued a set of recommendations for modernizing and stimulating innovation in public administrations between now and 2010.

Commissioner Olli Rehn said: “These recommendations are an important contribution to the review of the EU’s “Lisbon” competitiveness strategy and the European Commission’s “eEurope” initiative to ensure that businesses and citizens derive the maximum benefit from progress in information and communication technology. These recommendations emphasize the key contribution that public administrations can make to ………”.


europa.eu.int/rapid/pressReleasesAction.do?reference=IP/04/1167

17



• GeneralGeneral

• Policy cooperation and coordinationPolicy cooperation and coordination

• Implementation cooperation and Implementation cooperation and coordinationcoordination

• TransformationTransformation

• Financing IssuesFinancing Issues


18

eGovernment Beyond 2005eGovernment Beyond 2005CoBrA RecommendationsCoBrA Recommendations

eGovernment Beyond 2005eGovernment Beyond 2005CoBrA RecommendationsCoBrA Recommendations

GeneralGeneral

• Citizens and businesses to be fully in the centre Citizens and businesses to be fully in the centre

• Modern and innovative administrations are essential to realize Modern and innovative administrations are essential to realize the Lisbon goalsthe Lisbon goals

• eGovernment is the way forward and a catalyst for innovation; eGovernment is the way forward and a catalyst for innovation; and should now deliver its promiseand should now deliver its promise

• Focus is to move from readiness to impact and transformationFocus is to move from readiness to impact and transformation

• eGovernment is at least as much about people, organisation, eGovernment is at least as much about people, organisation, and institutions, as about technologyand institutions, as about technology

• Now is the time to define targets: considering examples such Now is the time to define targets: considering examples such as 25% administrative burden reduction, essential as 25% administrative burden reduction, essential interoperability and enablers such as identity, etc. interoperability and enablers such as identity, etc.

• To stay globally competitive and keep Europe attractive as a To stay globally competitive and keep Europe attractive as a place to live, work and investplace to live, work and invest

• Europe is well-placed to achieve such world-class public Europe is well-placed to achieve such world-class public administrations administrations


19

eGovernment Beyond 2005eGovernment Beyond 2005some CoBrA Recommendationssome CoBrA Recommendations

eGovernment Beyond 2005eGovernment Beyond 2005some CoBrA Recommendationssome CoBrA Recommendations


• Achieve flexible interoperation, respecting diversity Achieve flexible interoperation, respecting diversity (open standards to the largest extent, harmonisation (open standards to the largest extent, harmonisation or mediation, cooperation with private sector)or mediation, cooperation with private sector)

• Pan-European services, interoperability, identification Pan-European services, interoperability, identification & authentication& authentication

• Shared European resource of building blocksShared European resource of building blocks

• European Interoperability Framework; open European Interoperability Framework; open standards-based specifications; measurement tools; standards-based specifications; measurement tools; essential EU-wide infrastructure services; good essential EU-wide infrastructure services; good practice cases, …practice cases, …

• Strengthen local and regional implementationStrengthen local and regional implementation

20

EU ICT initiatives for Modernization and EU ICT initiatives for Modernization and Innovation in Public AdministrationsInnovation in Public Administrations

EU ICT initiatives for Modernization and EU ICT initiatives for Modernization and Innovation in Public AdministrationsInnovation in Public Administrations

IST/eGovtR&D

eTENpilots,

validation, deployment

IDAImplementation

eGovernment policy, Ministerial Conferences, group of eGov national initiativesInteroperability Frameworks, Pan-European Services, good practice exchange, studies

Ministers of Public Administrations, Internal, Economic Affairs, Finance

Ministers of Information Society, Telecoms, Research, Innovation

IST/eGovtR&D


21

IST IST eeGovernment R&D focus Government R&D focus IST IST eeGovernment R&D focus Government R&D focus

22

eGovernment hype curveeGovernment hype curveeGovernment hype curveeGovernment hype curve

Less than two years

Two to five years

Five to 10 years

Key: Time to Plateau

As of June 2003

WirelessFidelity and

802.11b

Text-to-Speech and Speech Synthesis

Speech Recognition for Telephony and Call Centers

VoIP

PKI

Mobile Payments

Location "Aware" Services and Technology

Peer-to-Peer Technologies

Internal Web Services

External Web Services

Deployments

Open Source Web Infrastructure Servers

Open Source Desktop Applications

Public Sector Vertical Applications

Biometrics

Natural Language Search

Smart CardsSemantic Web

E-Tags

June 2003

23

eGovernment projects hype curveeGovernment projects hype curveeGovernment projects hype curveeGovernment projects hype curve

Technology Trigger

Peak of Inflated Expectations

Trough of Disillusionment

Slope of Enlightenment

WirelessFidelity and

802.11b

Speech Recognition for Telephony and Call Centers

VoIP

PKI

Mobile Payments

Location "Aware" Services and Technology

Peer-to-Peer Technologies

Internal Web Services

External Web Services

Deployments

Open Source Web Infrastructure Servers

Open Source Desktop Applications

Public Sector Vertical Applications

Biometrics

Natural Language Search

Smart Cards

Semantic Web

E-Tags

GUIDE

COSPA

FLOSSPOLS

TERREGOVONTOGOVQUALEG

June 2003Less than two yearsTwo to five yearsFive to 10 years

Key: Time to Plateau

eMAYORUSE-ME.GOVINTELCITIES

HOPSSAFIR

24

Interoperability ObservatoryInteroperability ObservatoryInteroperability ObservatoryInteroperability Observatory

www.egovinterop.net

25

eEurope 2005eEurope 2005eEurope 2005eEurope 2005

• Good Practice FrameworkGood Practice Framework

• Local and regional interoperability Local and regional interoperability

• Electronic identityElectronic identity

• Economics of eGovernmentEconomics of eGovernment

• Legal barriersLegal barriers


26

Good Practice ExchangeGood Practice ExchangeEU-level FrameworkEU-level Framework

Good Practice ExchangeGood Practice ExchangeEU-level FrameworkEU-level Framework


27

More…More…More…More…

eGovernment research websiteeGovernment research website

europa.eu.int/egovernment_research europa.eu.int/egovernment_research

(or search for “egovernment research”)(or search for “egovernment research”)

Thanks a lot !Thanks a lot !More information:More information:

europa.eu.int/egovernment_researcheuropa.eu.int/egovernment_research

europa.eu.int/eeuropeeuropa.eu.int/eeurope

europa.eu.int/information_society/programmes/eteneuropa.eu.int/information_society/programmes/eten

europa.eu.int/ISPO/idaeuropa.eu.int/ISPO/ida

[email protected]@cec.eu.int

Documents

Alejandro Moya IST eGovernment unit, head of sector Directorate General Information Society