ALCATEL -LUCENT RAINBOW...Alcatel-Lucent Enterprise (ALE) is introducing Alcatel-Lucent Rainbow, an overlay cloud service operated by ALE. Rainbow offers contact management, presence,

ALCATEL

PRODUCTION NOTE

SEPTEMBER, 20

Author: Customer Care & Programs/Operations

Target audience:

P R O D U C T I O N N O T E � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �

ALCATEL-LUCENT RAINBOWTM

PRODUCTION NOTE - Rainbow 1.14.3

20TH 2016

Author: Customer Care & Programs/Operations - Cloud Services

Target audience: ALE Beta-Tests Champions/ End Customer Administrator

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Cloud Services

Administrator

� � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � �

Disclaimer

This documentation is provided for reference purposes only. While efforts were made to verify the

completeness and accuracy of the information contained in this documentation, this documentation

is provided “as is” without any warranty whatsoever and to the maximum extent permitted.

In the interest of continued product development, ALE International reserves the right to make

improvements to this document and the products it describes at any time without notice or

obligation.

Copyright

©2016 ALE International. Distribution of substantively modified versions of this document is

prohibited without the explicit permission of the copyright holder.

Distribution of the work or derivative of the work in any standard (paper) book form for a

commercial purpose is prohibited unless prior permission is obtained from Alcatel-Lucent.

Alcatel-Lucent, OmniPCX, and OpenTouch and Rainbow are either registered trademarks or

trademarks of Alcatel-Lucent.

All other trademarks are the property of their respective owners.

Alcatel-Lucent Rainbow – Production Note

Edition 8 ©2016 ALE International 3

Contents

Glossary ........................................................................................ 4

1 Introduction ............................................................................. 5

2 Overview ................................................................................. 6

3 History .................................................................................... 6

4 Related documents ..................................................................... 6

5 What’s new .............................................................................. 7

5.1 Multi-User Chat (MUC) ................................................................... 8

5.2 Web Apps .................................................................................. 9

5.3 Mobile Apps ............................................................................... 18

5.4 Server ..................................................................................... 21

5.5 PBX agent (Telephony Features) ...................................................... 21

6 Limitations, Restrictions and workarounds ..................................... 22

6.1 Multi User Chat (MUC) .................................................................. 22

6.2 Web Apps ................................................................................. 22

6.3 Mobile Apps ............................................................................... 23

6.4 PBX agent ................................................................................. 23

6.5 Tested Operating Systems (Browser & Mobile) ...................................... 24



Glossary

1PCC: First Party Call Control

ALE: Alcatel-Lucent Enterprise

API: Application Programming Interface

App: Application

CAPEX: CAPital EXpenditure

ICT: Information and Communications Technology

IM : Instant Messaging

iOS: Apple Operating System for iPhone

IT: Information Technology

MUC : Multi User Chat

OSX : Apple Operating System for MAC

PBX: Private Branch Exchange

PSTN: Public Switched Telephone Network



1 Introduction

The traditional PBX & traffic markets are “evaporating in the cloud”. At the same time, customers are asking for more intensive collaboration. Actually, 71% of companies find that knowledge sharing is critical for their organization, and that their collaboration tools have poor ergonomics, do not interoperate, and need to be available from anywhere (source NetMediaEurope).

This calls for a innovative workplace collaboration service, which enables cross-community interactions, beyond company-borders, with seamless integration into existing ICT assets.

Alcatel-Lucent Enterprise (ALE) is introducing Alcatel-Lucent Rainbow, an overlay cloud service operated by ALE. Rainbow offers contact management, presence, persistent messaging, audio/video, screen & file sharing, with PSTN termination and API openness to integrate with existing customer PBXs, machines and apps.

Benefits for customers / users

- Users & business line owners:

o New collaboration services for greater team collaboration

o beyond company borders (onsite / offsite / open to any business community)

o across heterogeneous company sites (independent from existing ICT asset)

o frictionless adoption

o autonomous & self-management of users community (independent from IT)

- IT:

o Click-to deploy

o Enterprise-grade (admin, containment, privacy)

o Integration with existing telephony (investment protection) & with 3rd-party apps (biz process)

- Finance:

o Subscription based (no capex)

o Reduce telecom costs

o Support: Free with ALE support for users



2 Overview

The present document provides technical information about the promotion to Production of Rainbow Solution v1.14.3. It contains several information:

• “What’s new” introduces the components delivered as well as the evolutions since the previous delivery;

• “Things you need to know” describes the components software environments and other information you need to know before using this release;

• “Limitations, restrictions and workarounds” describes implemented feature limitations and issues associated with this release.

3 History

Modifications Date Edition

Creation of document for Solution version 1.9.3 15/06/2016 Ed 01

Update of document for Solution version 1.10.1 29/06/2016 Ed 02







4 Related documents

[1] BU Cloud Customer Care - Technical Information - How to reset your password.pdf

[2] BU Cloud Customer Care - Technical Information - How to find my logs.pdf



5 What’s new

The main purpose of this delivery is:

• To release a first step of Multi-User Chat (MUC) offering the possibility to create rooms where several users can discuss simultaneously.

• To provide the capability to an existing company to expand Rainbow users in an autonomous mode either with self-registration or by sending an invitation. New users will only be able to collaborate with other users from their own company. It is therefore recommended to encourage enough user to create their account to see the collaboration effect of Rainbow.

• To propose an action bar displayed during the desktop sharing to manage the communication.

• To release the OutlookTM plugin feature to all Rainbow users having Outlook 2010 and above.

and to fix issues encountered in previous versions:

• The company is now displayed near user’s name in the search result (13837).

• The removal of the personal email in the vcard is effective immediately without needing to update of the interface (14671).

• After a Network move or a long period of inactivity, the Desktop App might now reconnects automatically (11981 / 14710).

• Loudspeaker selection in users settings is functional (14082).

• The presence status of the stakeholders of a desktop sharing session is homogeneous between clients (14567).

• Unread notifications don’t re-appear after reading (14366).



Here are the versions of the different components building the Solution.

Rainbow 1.14.3

Web 1.14.3 (new) Emily 1.10.1

Desktop Win/OSX 1.14.2 (new) Admin Portal 1.16.2 (new)

Desktop Mac/OS 1.14.1 PBX agent 1.16.0 (new)

iOS 1.14.218 (new)

Android 1.11.1

5.1 Multi-User Chat (MUC)

The version introduces in the Rainbow solution the Multi-User chat. Several users will now be able

to exchange IMs together.

The following chapter will present the Multi-User chat feature whatever the client used. Clients’

specific behaviors or configuration will be detailed in the correspondent paragraph below with the

help of screen-shots.

The first step is to create a bubble, it can be done with all clients. At the creation, in addition to

defining a name and a subject (optional), the user will have to select the group’s members (up to

200 entries).

The invited participant will be prompted to accept or decline the invitation. The member having

accepted will be part of the chatting group (they are the Attendees), will be visible by the other

participants whereas the user having refused will only remain in the owner’s “Declined invitations”

list. The owner will also keep in his list the users having left the room in the “Away” group.

The bubbles can be accessed either from the dedicated areas “My bubbles” or “All” as well as

directly from the recent conversations list.

The Owner of a bubble will be able to

• Add a new participant or remove one from the list;

• Visualize the detailed participant list according to their status: “Attendee” (members having accepted the invitation), “Pending” (no acknowledgment yet) and “Declined” (users having refused the invitation);

• Delete a room, in this case the room will be automatically removed from all participant’s roster and recent conversation list;

• Modify the description of the chat room.

The Participant, having limited rights accesses, will only be able to:

• See the confirmed Attendees;

• Leave room.


Edition 8

The bubble being setup with all its participants, they can now exchange IMs.

In his preferred app the member will see his messages on the right hand part of the conversation

whereas the right part will display the IMs of his mates with their avatars and names on iOS.

• In this first version of Multifunctional only for invitations and not for

• MUC is not yet

5.2 Web Apps

• Multi-User Chat

As described in paragraph 5.1, Rainbow proposes Different operations are needed

a. To create the bubble by pressing on the

c. The newly added participant is then invited to accept invitation

Production Note

©2016 ALE International

The bubble being setup with all its participants, they can now exchange IMs.

his preferred app the member will see his messages on the right hand part of the conversation


In this first version of Multi-User Chat, the unread messages notfunctional only for invitations and not for messages themselves

MUC is not yet available on Android App

As described in paragraph 5.1, Rainbow proposes Multi-User Chat to its usersneeded in order to fulfil this operation.

reate the bubble by pressing on the icon

b. After adding all the needed data as well as the participant, create the room by acknowledging the page

The newly added participant is then invited to accept or refuse

b

9

his preferred app the member will see his messages on the right hand part of the conversation


notifications are

to its users.

After adding all the needed data as well as the participant, create the room by acknowledging the page

or refuse the

a

c



The Owner of a Bubble is able to:

d. Delete a room in the “My bubbles” list

In the bubble detail page he can:

e. Visualize the participants of the group

f. Add new members

g. Remove current members

h. Delete the bubble

A participant has obviously more limited accesses, he can:

i. See the members who accepted the invitation

j. Leave the bubble

d

f g

h

j

i

e



• Expanding Rainbow users in a company with self-registration or by sending an invitation

For a given company, Rainbow can allow people to create their own Rainbow account. For that, company’s Rainbow representative will provide to ALE representative with the domain name(s) of the company’s email (ex: @mycompany.com).

All people with that email format (ex: [email protected]) will be able to create their own account :

o Either with link : https://openrainbow.com and then “Create account”. People will have to follow the wizzard

o Or by having been inviting by email by an existing Rainbow user. The Rainbow invites user from his own company here

New users will only be able to collaborate with other users from their own company.

It is therefore recommended to encourage enough user to create their account to see the collaboration effect of Rainbow.



• An Action bar is displayed on the top of the user’s screen when WebRTC calls and desktop sharing are performed.

The objective is to remind the user the type of ongoing call and to quickly access to the commands offered for this type of communication such as adding or removing video, muting or un muting, sharing or un-sharing the screen.


Edition 8

• OutlookTM Plugin is now available for Beta tests users

Rainbow offers now to Microsoft OutlookTM via an add-in. The Rainbow extension permits to the connected user start an Audio or Video callsfrom OutlookTM only by selecting an email

o Installation

Rainbow extension for Outlookthe process identifies the current version of Microsoft Officeadd-in if it is compliant.

o Upgrade

OutlookTM 2007 and below

Extension

Not installed

Desktop app installation or Upgrade

Outlook is not compatible

with Rainbow Extension

User chooses not to install

Rainbow Extension

Production Note


is now available for Beta tests users

Rainbow offers now to Microsoft Office 2010 and above to use Rainbow directly in in. The Rainbow extension permits to the connected user

start an Audio or Video calls and to open a chat session with his contacts directly selecting an email sent by this contact.

Rainbow extension for OutlookTM is installed with the Desktop app. During the setup, cess identifies the current version of Microsoft OfficeTM and offers to install the

2007 and below OutlookTM 2010 and above

Extension

User chooses not to install

Rainbow Extension

User

of Rainbow Extension

13

to use Rainbow directly in in. The Rainbow extension permits to the connected user to

with his contacts directly

is installed with the Desktop app. During the setup, and offers to install the

2010 and above

Extension

installed

User selects the Installation

Rainbow Extension


Edition 8

If the user is eligible (i.e. uses an Outlookprocess will propose to install the Outlookthe Outlook extension and “No” to skip the installation.

Once Rainbow integration addpossibility to perform an audio (WebRTC or PBX) or a video call and to initiate a chat.

The plug-in will display the Rainbow logo as long as the App isn’t connected to it. Clicmodule or to establish the link.

Basically, an email being selected in the mailer, a member of the same company

� In this case collaboration features will be presented

� otherwise the icons will stay grey

Rainbow add-in for OutlookTM

any user who would have installed it can hide the plug

a) In OutlookTM file tab

b) Open the Options

c) Choose the Add-Ins page

d) Select “COM Add-ins” in the Manage Menu

e) Click on “Go”

f) Un-select “Alcatel-Lucent Enterprise Rainbow Extensionswindow

g) Click on OK to save the modification

Extension

installed

Production Note


If the user is eligible (i.e. uses an OutlookTM version 2010 and upper) Rainbow upgrade process will propose to install the OutlookTM extension or not. Click on “Yes” to add the Outlook extension and “No” to skip the installation.

Once Rainbow integration add-in present in OutlookTM, the User will have the possibility to perform an audio (WebRTC or PBX) or a video call and to initiate a chat.

in will display the Rainbow logo as long as the App isn’t connected to it. Click on it to start the Desktop

establish the link.

Basically, an email being selected in the mailer, Rainbow will verify if the sender is member of the same company (same domain):

In this case collaboration features will be presented

otherwise the icons will stay grey

TM is now released for Alpha and Beta tests, nevertheless user who would have installed it can hide the plug-in in OutlookTM options.

Ins page

ins” in the Manage Menu

Lucent Enterprise Rainbow Extensions” in the opened

Click on OK to save the modification

14

version 2010 and upper) Rainbow upgrade extension or not. Click on “Yes” to add

, the User will have the possibility to perform an audio (WebRTC or PBX) or a video call and to initiate a chat.

if the sender is

, nevertheless options.

” in the opened

Extension

Not installed


Edition 8

o Offered features

� Audio Call

By clicking on Audio Call, the user will issue in the Desktop App a WebRTC audio stream to his contact.

a

b

c

f

Production Note


Audio Call

By clicking on Audio Call, the user will issue in the Desktop App a WebRTC audio

d e

15

By clicking on Audio Call, the user will issue in the Desktop App a WebRTC audio

g


Edition 8

If the User is connected to a PBX

� Initiate a WebRTC audio callclicking the name of the contact

� Or initiating a PBX callone of the configured numbers

� Video Call

By clicking on Video Call, the Desktop App opens and a Webcontact is started

� IM Chat

By clicking on Message, the Desktop App is opened in the existing conversation with this contact or a new one is created if none was existing

You can only contactotherwise you’ll get the following error messagewith the email provided in your roster”

In order to establish a WebRTC call, the (Desktop or Web app) otherwise an error mescontact is not online”

Production Note


User is connected to a PBX a drop down list will be presented letting him:

a WebRTC audio call by clicking the name of the

a PBX call towards one of the configured numbers

Video Call

By clicking on Video Call, the Desktop App opens and a WebRTC Video Call to his

By clicking on Message, the Desktop App is opened in the existing conversation with this contact or a new one is created if none was existing

contact a Rainbow user who is already in your roster, otherwise you’ll get the following error message “You have no contact with the email provided in your roster”

n order to establish a WebRTC call, the contacted user must be online(Desktop or Web app) otherwise an error message is presented: “The contact is not online”

16

a drop down list will be presented letting him:

RTC Video Call to his

By clicking on Message, the Desktop App is opened in the existing conversation with

who is already in your roster, “You have no contact

must be online sage is presented: “The



• Display and update of the users’ vcard info

From now, the Vcard only displays the fields which have a defined value. Furthermore, to edit the user’s information we need to press the button.

a) In the User’s Vcard click on the Pen

b) Modify a field

c) Acknowledge the modification

d) As a result, the filled field will appear in the Vcard

a

b

c

d


Edition 8

5.3 Mobile Apps

• iOS mobiles

o MUC

As described in paragraph 5.1, Rainbow proposes Multioperations are needed in order to fulfil this operationrelated screens on iOS app.

a) Create a bubble

b) Fill-in the appropriate fields

c) Click on “Done” to create

The invited members will be prompted to accept

d) Either in Rainbow App

e) or through the notification on the locked screen by sliding it on the left

d

Production Note


5.1, Rainbow proposes Multi-User Chat to its users. Different operations are needed in order to fulfil this operation, hereafter are presented the

in the appropriate fields

to create

The invited members will be prompted to accept or decline the invitation

App itself

through the notification on the locked screen by sliding it on the left

a

e

18

User Chat to its users. Different , hereafter are presented the

through the notification on the locked screen by sliding it on the left

b

c


Edition 8

Sliding an entry in the bubble list will offer different possibilities to the user:

f) Delete the bubble if you are its owner

g) Leave the bubble if you’re a member

h) When in the bubble, the user will be able

i) To see all members whatever is their status, add new ones, edit the topic or remove all participants if he is the owner of the room

j) To see the Attendee only if he is a member

h

Production Note



Delete the bubble if you are its owner

e bubble if you’re a member

When in the bubble, the user will be able

To see all members whatever is their status, add new ones, edit the topic or remove all participants if he is the owner of the room

To see the Attendee only if he is a member

By mistake Delete is proposedmember, choosing this will remove the bubble from the list but not from the server

f

g

i

19


To see all members whatever is their status, add new ones, edit the topic or

is proposed for a this will remove the

bubble from the list but not from the server

j


Edition 8

o Expanding Rainbow users in a company with selfan invitation

As describe at the beginning of the document, Rainbow can allow people to create their own Rainbow account. For that, company’s Rainbow representative will provide

of the company’s email (ex: @mycompany.com).

All people with that email format (ex: to create their own a

o Rainbow use out of coverage

In order to enjoy using Rainbow coverage, iOS mobile app offers App pages: Conversations, Rooms, Contacts and My Info.

The user is informed that he is out of data coverage by the following message present on the top

Only IM reading is possible, no sending will be performedglobally no modification of any data will be authorized.

o Online contact display

In order to lighten the display of the users’ roster, iOS App proposes two separate viewof contacts according to their connection status.

The “Online” list only display the users belonging to the roster who are Connected at the moment

Whereas “My network” view shows the users disconnected, away or who have still a pending invitation.

“All” group remains unchanged, displaying Rainbow contacts as well as user’s local ones if he has authorized it.

Production Note


Expanding Rainbow users in a company with self-registration or by sending

As describe at the beginning of the document, Rainbow can allow people to create their own Rainbow account. For that, company’s Rainbow representative will provide to ALE representative with the domain name(s) of the company’s email (ex: @mycompany.com).

All people with that email format (ex: [email protected]) will be able to create their own account from their iOS mobile device.

out of coverage

In order to enjoy using Rainbow even when you’re out of any Data coverage, iOS mobile app offers the possibility to browse into the different App pages: Conversations, Rooms, Contacts and My Info.

The user is informed that he is out of data coverage by the following message present on the top of the App:

Only IM reading is possible, no sending will be performed and more globally no modification of any data will be authorized.

display

In order to lighten the display of the users’ roster, iOS App proposes two separate viewof contacts according to their connection status.

The “Online” list only display the users belonging to the roster who are

Whereas “My network” view shows the users disconnected, away or who have

“All” group remains unchanged, displaying Rainbow contacts as well as user’s local ones if he has authorized it.

20

registration or by sending

As describe at the beginning of the document, Rainbow can allow people to create their own Rainbow account. For that, company’s Rainbow

to ALE representative with the domain name(s)

) will be able

when you’re out of any Data the possibility to browse into the different

The user is informed that he is out of data coverage by the following

and more

In order to lighten the display of the users’ roster, iOS App proposes two separate views



• Android

o Expanding Rainbow users in a company with self-registration or by sending an invitation

As describe at the beginning of the document, Rainbow can allow people to create their own Rainbow account. For that, company’s Rainbow representative will provide to ALE representative with the domain name(s) of the company’s email (ex: @mycompany.com).

All people with that email format (ex: [email protected]) will be able to create their own account from their Android mobile device.

5.4 Server

• Improvement of message acknowledgment.

5.5 PBX agent (Telephony Features)

• Nothing to report



6 Limitations, Restrictions and workarounds

This chapter presents the known limitations or restrictions applied to this delivery. It will propose a workaround when identified.

6.1 Multi User Chat (MUC)

• In Multi-User Chat, the unread messages notifications are functional only for invitations and not for messages themselves.

• MUC is not yet offered on Android App.

• 15891 Some mix of languages might still be present on iOS App.

• 15886 On iOS APP, when sliding a bubble, by mistake “Delete” is proposed for a member in addition to “Leave”, choosing this will remove the bubble from the list but not from the server

• 15457 On iOS removing messages in a bubble is not possible

6.2 Web Apps

• Screen sharing is only offered on Windows Desktop App, not on OSX desktop neither in Web App

• Quality of WebRTC calls on Firefox is not properly handled

• During enrollment process, a domain name can only be associated to one single company

• 12905/13845 Away presence not always refreshed wisely after a connection with the mobile

• 12552 Sometimes the user remains busy after a webRTC call.

• 14675 Outlook add-in installation and un-install is combined with Desktop and cannot be performed separately.

• 14595 On the Desktop app : sometimes the “Release” button is not refreshed at the end of a call

• 14607/14662: For unidentified reasons (yet) the file transfer sometimes fail

• 14490 One need to click several times on the Notification “Accept someone to join his network” to close it



• 15061 No “Missed call” message is sent to a user who has not accepted a screen sharing request.

• 15612 Login and email are truncated in 'My Profile' screen

• 15541 The "Busy sharing" presence status might be lost after stopping a slide show

• 15541/15555 Despite the improvements network disconnection and reconnection might cause unexpected behavior (IM duplicated, need to restart the Desktop app)

• #15742 Outlook plugin authorizes to initiate a WebRTC call to a user "Online Mobile", the call arrives no where

6.3 Mobile Apps

• Android

o 13381 Android Rainbow Applications still suffer from too high power consumption – this issue is under fix and will be delivered in the coming weeks.

o 12715 The App still suffers from some presence inconsistencies.

• iOS

o 13381 iOS Rainbow Applications still suffer from too high power consumption – this issue is under fix and will be delivered in the coming weeks.

o 14511 A conversation is pushed at the end of the conversation list when it is cleaned.

o 14647 The IM counter on the Rainbow icon doesn’t give always the good value in case of IM sent during user’s disconnection.

o 15617 Sometimes Presence status is not up to date in Multi device configuration

6.4 PBX agent

• The transfer is working only in 1 PCC because the Clients don’t offer this service

• The transfer in ringing state is not functional since one call-Id remains blocked in the Agent


Edition 8

• The call deflect is not working when both devices are monitored (one callblocked. Deflect is used in case of dynamic forward to Voice mail or during a call pick-up on a set configured in Tandem

• After the Production upgrade, the Agentreset will be needed to fix this issue.

6.5 Tested Operating Systems (Browser & Mobile)

OS / Browser / Device

Windows

Mac OSX

Chrome

Firefox

iOS

Android

The following browsers versions are supported:

Production Note


The call deflect is not working when both devices are monitored (one callblocked. Deflect is used in case of dynamic forward to Voice mail or during a call

p on a set configured in Tandem

n upgrade, the Agent may suffer from connections issues, a reset will be needed to fix this issue.

Operating Systems (Browser & Mobile)

Versions

Win 7 Enterprise SP1 Win 10 Enterprise & Home v1511

Yosemite 10.10.5

52.0

47.0.1 48.0

9.3.2

6.0 / 6.0.1 4.4.4

Firefox 45 and above

Chrome 49 and above

- End of Document -

The following browsers versions are supported:

24

The call deflect is not working when both devices are monitored (one call-Id stay blocked. Deflect is used in case of dynamic forward to Voice mail or during a call

connections issues, a

Enterprise & Home v1511

Firefox 45 and above

and above

Documents

ALCATEL -LUCENT RAINBOW...Alcatel-Lucent Enterprise (ALE) is introducing Alcatel-Lucent Rainbow, an overlay cloud service operated by ALE. Rainbow offers contact management, presence,