Alcatel-Lucent IP Telephony Portfolio Ronaldo Nevola Solution Engineer Alcatel-Lucent Enterprise Market Group Brazil

Alcatel-Lucent IP Telephony Portfolio

Ronaldo Nevola

Solution Engineer

Alcatel-Lucent Enterprise Market Group Brazil

All Rights Reserved © Alcatel-Lucent 2010

Portifólio OmniPCX: “Completo para IP Telephony”

TDM TDM IPIP

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OmniPCX Office

OmniPCX Office

OmniPCX Enterprise

OmniPCX Enterprise

MédiasEmpresas

Mercado SOHO

Grandes Empresas

Arquitetura OmniPCX Única para Soluções IP

Telephony

Soluções adaptadas para cada nicho de mercado:

• Pequeno Porte (OmniPCX Office) Até 200 Portas

• Médio e Grande Porte (OmniPCX Enterprise) Até 100.000 usuários


1 OmniPCX OfficeSmall Enterprise Market


• Modular, scalable, expandable• Flexible• Feature-rich (call-by-name, conference, etc.)

ISDN/PSTN

IP

Internet

Plataforma OmniPCX Office


• Open communication server• Call-by-name: 3000-name directory• 60 minutes integrated voice mail; 2 ports• 2 minutes customized music on hold• 2 system languages• Automatic route selection • Up to 200 PIMphony™ Softphone Basic• Personal assistant

Plataforma OmniPCX Office

•Voice mail capacity and features•Up to 10 minutes music on hold•Automated attendant•Intelligent greetings•On-site DECT or Wi-Fi® mobility•PIMphony Softphone Pro and Team•Collaboration and off-site mobility services with Extended Communication Server

•LAN switching and Wi-Fi infrastructure


Office Communication Solution :

“Solução de comunicação para SMB”

Integração com diversas formas de mídia, internet, comunicação unificada, mobilidade;

Solução totalmente controlavel quando ao uso, segurança e custo;

Facil administração, todos os serviço de grande porte para os pequenos escritórios.

CollaborationUnified Communication

Remote / Web

Off-site Mobile

Cellular& PDA

On-site Mobile

DECT & Wifi

•Extended Communication Server

•OmniPCX OfficeOmniAccess OmniStack

Desktop PC

DesktopIP Touch

LAN

WAN


2 OmniPCX EnterpriseMID & LARGE Enterprise Market


OmniPCX Enterprise IP Communications Plataform

A scalable solution

Supporting 10 to 100,000 users based on Call Servers Stacking

Stack of Call Servers to build out multiple nodes – ABC over IP network protocol

15.000 IP Touch / SIP users per server

TDM digital and analogue sets – 5.000 per server

240 Media Gateway per node

100.000 users in Network

Large configuration

100 000 Ext.

Medium configuration &Medium size network site

50 80 25010

Branch Media gateway

BranchIP sets


Arquitetura (OXE Media Gateways)

Crystal IPMGCrystal IPMG

ACT CrystalM2

ACT CrystalM2 ACT Crystal

M3ACT Crystal

M3

IP Media GatewayRack 3





DigitalPhones

Analog

DECT set

DECT Base station

IP-Phones IP soft phone

IP wireless

Wireless LANBase Station

Communication managementsoftware

Voice network hardware components

Communication applications

IPIPnetworknetwork

PSTNSIP Phone

Fax

Alcatel-Lucent OmniPCX Enterprise

Media independence

Hybrid IP/TDM Telephony that allows customers to migrate to IP at their own pace.

Universal networking

IP, Frame Relay, MPLS, ATM, ISDN/PSTN

Openness 802.1p/q, TOS/DiffServ, POE

802.3af, SNMP, LDAP, QSIG-GF, H.323, SIP, XML

Embedded applications

Contact Center Voice Messaging Automated Attendant Mobility Security

Future Proof Up to 100.000 users

Full UC Portifolio


Contact Centers Solutions3


Portifólio de Contact Center Alcatel-LucentNa medida certa para o seu negócio

Desempenho do Negócio

Desempenho do Negócio

Eficiência Operacional

Eficiência Operacional

Investimento Otimizado

Investimento Otimizado

Omni Genesys (>500)Omni Genesys (>500)

OmniTouch CCOmniTouch CC

OmniTouch CC OmniTouch CC Office (< 32)Office (< 32)

Genesys Compact Edition (<300) Genesys Compact Edition (<300)

Um amplo portfólio: único no mercado !

Standard Edition (<1000)Standard Edition (<1000)

VOZ

VOZ

VOZ & EMAIL

MULTIMÍDIA Voz, Email, Chat, Web, Redes Sociais


4 Alcatel-Lucent Unified Communications


IP Telephony

(proprietary protocol)

ALU legacy phones

SIP Phones

2001

UC SIP based for Any Device

2005

2003

VoIP

2007

SIP Trunking & SIP User

2008

Native SIP User (Extended Services)From 1K to 5K SIP users / com

server

IP Touch Dual Stack (SIP Ready)

2009SIP Full NOE ServicesNew 8000 Series

(SIP Full Services)

2010UC Sip Based

Virtualization

XXL Sip Network

VoIP... IP Telephony... SIP ... Unified Communication

ROI TCO TEV


Alcatel-Lucent Unified Communication – Multi Device

Room Video Conf.

Voice mail

Fax

SMS/MMS

DocsandFiles

Calendaring E-mail

Directory

PBX


Alcatel-Lucent Unified Communication portfolio…. or standalone packages…Either Full UC services ….

OmniTouch 8410 Instant Communications Web Services

OmniTouch 8460Advanced Comm. Server

OmniTouch 8450Fax Software

OmniTouch 8440Messaging Software

OmniTouch 8464 Meet-me AudioConference Bridge

Telephony & One Number Services

Mobility Services

Audio, data & Video Collaboration

Messaging Services

Fax Services

Web S

erv

ices

OmniTouch™ 8400 Instant Communications Suite

OmniTouch™ 8400 Instant Communications Suite

NEW

NEW

eMail Services

Directory

3rd Party3rd Party

MS Exchange, Lotus Domino,…MS Exchange, Lotus Domino,…

Ldap, AD, …Ldap, AD, …

IP Gateway or IP PBX

OmniPCX Enterprise


Unified Communication MULT-USER-INTERFACE – IM & Collaboration Interfaces

Sametime Connect

My InstantCommunicator

GETS

3rd partyPBXs

Sametime

Instant Communicationfor Enterprise (ICS)

3p

CC

OmniPCXEnterprise

CSTA

SIP/CSTA

CSTA

50

0+

MOC


GETS

3rd partyPBXs

OCS


3p

CC

OmniPCXEnterprise

CSTA

SIP/CSTA

CSTA

50

0+

My Teamwork(IM / Presence /conferencing)


GETS

3rd partyPBXs


3p

CC

OmniPCXEnterprise

CSTA

SIP/CSTA

CSTA

50

0+

MyTW conf.MyTW conf.


UC – Interface de Usuário – Presença, I.M,

User Presence/ Registered

Phone

User Presence/ Registered

Phone

SchedulingScheduling RecordingsRecordings

AMDS VoiceBroadcastin

g

AMDS VoiceBroadcastin

g

Call a ContactCall a

Contact

IM a Contact

IM a Contact

Initiate Video

Session

Initiate Video

Session

IM LogsIM Logs

Contacts’ PresenceContacts’ Presence

Browser-based using ActiveXWindows, Unix, and Macintosh supportMultiple languages supported

Browser-based using ActiveXWindows, Unix, and Macintosh supportMultiple languages supported

User Social Presence

User Social Presence

Outlook Calendar Presence

Outlook Calendar Presence

External Contact Dial

Out

External Contact Dial

Out

Geo-Localization

Wifi, GPS, …

Geo-Localization

Wifi, GPS, …


Video Collaboration with Radvision Global architecture

IP Network

OXE HD Room System

RADVISION SCOPIA

12/24/48 MCURADVISION

SCOPIA

3G Gateway

IP Touch users

My Teamwork users

My Teamwork Server

Any SD Room System: IP,SIP,

ISDN


Vídeo Colaboração Enhance the user experience

One click and you’re in

All RADVISION MCU-compatible endpoints

and room systems

State-of-the-art, high-quality video

Peer-to-peer video in OmniTouch 8660 My

Teamwork

HD web client


NetworkNetwork

Complete connectivity to Legacy room systems (HD &

SD)

Complete connectivity to Legacy room systems (HD &

SD)

My Teamwork Users on their desktopsMy Teamwork Users on their desktops

Executive & Room HW systems

Executive & Room HW systems

Connectivity to leading UC vendors –

for external conferencing

Connectivity to leading UC vendors –

for external conferencing

OmniTouch 8660 My TeamworkMultiparty Video Conferencing

Off site usersVoice only over PSTN or Video over 3G

Off site usersVoice only over PSTN or Video over 3G


UC - User interface – Vídeo Colaboração

Video SDVideo SD

Video HDVideo HD

Audio Control

Mute, Hold, Record,

Audio Control

Mute, Hold, Record,

IMIM

Down/Upload files

Down/Upload files

Presentation

Presentation


Video Colaboração para Ambientes Médicos

Compartilhar Conhecimento e Gerenciar Emergências


Colaboração EntendidaCirurgia Inteligente

OR1

OR12

OR25

OR4

OR1 – Dr Fred, Patient – John Public

Clear

Setup

Close

Logout

Full


eLearningExperiência colaborativa para os alunos

eLearningeLearning

Documents

Alcatel-Lucent IP Telephony Portfolio Ronaldo Nevola Solution Engineer Alcatel-Lucent Enterprise Market Group Brazil