Alcatel Definitive System Guide.pdf

7/22/2019 Alcatel Definitive System Guide.pdf

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Definitive system guide

January 2006.

The OmniPCX Office and

OmniPCX Edition were voted the

Best buy telephone systems.


2/12

Page 3 Alcatel the Number One

in award winning

communications solutions

Page 4 Alcatel Telephone Systems

Page 6 Alcatel Solutions Table

Page 7 Alcatel OmniPCX Office

Architecture

Page 8 Overview of Alcatel Handsets

Series 9 and 8

Page 10 Alcatel System Applications

DECT

Page 11 Call Queuing and Routing

Page 12 PIMphony, a Computer

Telephone Integration

Application

Page 13 Voicemail

Auto Attendant

Personal Assistant

Music on Hold

Page 14 VoIP

Page 16 Eye-Box

Page 18 New OmniPCX Office

Software Release 5.0

Page 20 Alcatel Data Networking

Products

Page 21 More Advanced Data

Applications

Page 22 Alcatel XML Applications

Page 23 Alcatel OmniPCX Office

Features List

Index

2

Alcatels Mission Statement

Alcatels mission is to allow small

and medium enterprises to take full

advantage of new information and

communications technology by bringing

easy solutions perfectly adapted to

their needs. This will help them develop

their business presence, improve

their interactions with customers and

partners and increase their profitability.

Alcatel has been a leading global

communications solutions provider for

more than a century and has designed

and engineered innovative, state of the

art technology that has won awards

and satisfied customers around the

world. It is a primary source of new

technologies for the communications

industry, with, in 2005, 56,000

employees in 160 countries who

generate sales of 13.1 billion.

Alcatel is Number One in broadband,

switching, optics, space telecoms and

Number One in SMB Telephony in

Western Europe. It currently supports

500,000 enterprise customers.

Its Omni product family is the most

highly regarded set of IP

communications solutions in the

industry. It continues to be widely

acclaimed by the most respected

industry analysts for its vision,

innovation and implementation of

open standards.

Alcatel -the Number One in award winning communications solutions.

Alcatel is a recognised market

leader and the OmniPCX Offices

extensive feature set represented

the best overall value for money.

This installation is cutting edge

it will enable us to significantly

improve staff performance and

call-handling efficiency.

Jeff Booker, Assistant Practice Manager and IT Manager of

Latham House Medical Surgery, said

3

January 2006.The OmniPCX Office andOmniPCX Edition were voted the

Best buy telephone systems.


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Alcatel Telephone Systems -all you need is in one box.

4 5

The Alcatel OmniPCX Office is the

best solution for your business,

it is flexible, modular, powerful and

cost effective all in one box. It can

manage and converge all your

voice and data traffic and a host of

applications, making it future proof

and can be customised to your

requirements. It is so simple to set up

and you wont need an IT specialist.

For small to medium sized businesses

the challenge is to establish links to

customers, suppliers and networked

resources, while maximising staff

efficiency.

Alcatels answer to this challenge is

the OmniPCX Office

The Alcatel Compact Edition

is a truly professional telecommunications

solution designed to address the small

6 20 user market. The system delivers

failsafe reliability and access to a

powerful range of telephony applications

from the most basic, such as conference

calls and Music on Hold to the more

advanced that include

Embedded Voicemail (page 13)

DECT Mobile (page 10)

Personal Assistant (page 13)

CTI Server (page 12)

VoIP (page 14)

Each of these applications are

addressed in more detail on the

pages indicated.

Gain a competitive edge within your

target market Alcatel OmniPCX Office

will

Increase customer loyalty and

satisfaction

Improve employee efficiency

Optimise management and

business operations

Alcatel OmniPCX Office is

A flexible system that will grow with

your business; you only pay for

features that you need, when you

need them

A guaranteed long term investment

value, due to its robustness,

reliability and high performance

A state of the art solution enabling

you to benefit from the latest

technologies, such as Voice over

Internet Protocol

An easy system to install and

maintain, locally or remotely

Alcatel OmniPCX Office is designed for

companies with 6-200 users. Alcatel

can also offer a system for larger

businesses with up to several thousand

users called the OmniPCX Enterprise.


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6 7

Alcatel Solutions Table -tailored to meet any of your business requirements.

Alcatel OmniPCX Office Architecture -technology that delivers the complete business system solution.

DECT mobility

Fast internet accessSecure remote access VPN

Firewall

Proxy server

Cache server Email and

unified messaging

Intranet server

LAN and file server

Voicemail

Personal assistant

Large terminal range CTI application

Voice over IP

Application openness

Easy to manage

system

Voice + Internet + Data

all in one box

OmniPCXOffice/Compact

Edition

Pg 4/5 Pg 8/9/10 Pg 7 Pg 11 Pg 12 Pg 13 Pg 14 Pg 16 Pg 18 Pg 20 Pg 22

DECT

Handsets

Flexible

Architecture

Call

Queuing

and

Routing

PIMphony Voicemail

Auto

Attendant

Personal

Assistant

Music on Hold

VoIP Eye-Box Office

R5.0

Data

Applications

XML

Applications

Business requirements.

Questions and answers.

Alcatel System Solutions

The OmniPCX Office offers a completesuite of applications for telephony,

Internet access and data applications in

one solution. It is designed to suit all

the needs of a small business.

The diagram below shows how you canchoose applications that are right for

your business.

Trunks

Analogue trunks 72

Primary Rate

Physical Accesses 9

ISDN Physical Accesses 10

H323 or SIP trunks 96

Server Limits

Voicemail ports 8

Voicemail storage 200 hours

Directory entries 3000

Groups (Hunt/Broadcasting/Pick-up)

50 with 32 subscribers in each group

Attendant Group

8 with 8 attendants in each group

Call Centre

To ta l Simul taneous Agents 32

Agent Groups 8Agent Assist 32

Supervisor Consoles 4

Users

Maximum 236 users

This can be a combination of Analogue

and Digital extensions, as long as total

extensions do not exceed 236

Analogue users 196

Digital users 236

IP users 200

H323 Clients 130

DECT

Mobile terminals 120

Base Stations 60

Alcatel Absolute Limits

A solution that integrates Data,Internet and Voice.

A system that grows with

your business.

A system that is easy to expand,with no additional hardware and cost.

Offices that require to be linkedto the same system.

Field sales teams on the movewho need to be connected to

the companys telephone system.

In contact with yoursuppliers/customers when on

the move around the office.

All incoming calls to be

managed efficiently.

Telephony features on your PC.

Save costs on a receptionist.

Move into the IP worldof convergence.

A server, which is an

integration of voice and data.

A professional service to yourcustomers with a greeting message.

First impressions count whenyou receive calls from new customers.

Promote your business constantly even when customers are on hold

waiting to be served.


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IP Touch offers the full range of

telephony services found in Alcatels

acclaimed OmniPCX servers

Enterprise and Office that are

unsurpassed in terms of functionality,

easy to use features, reliability and

quality of service. It delivers the best

business communications service

whenever you need it.

Overview

A new range of full-featured desktop

telephones, to meet all your business

communications needs

Innovative designs

Enhanced audio quality

Accepts external applications

Alcatel offers so much more than just

a telephone...

Listed are the key features of each

specific telephone within the 8 series

range.

All telephone handsets feature; Navigator,

Adjustable Volume Keys and Six

Programmable Keys with LED. They can be

wall mounted and are available in Ice Blue

or Urban Grey.

8 9

The Alcatel 9 series of desktop

telephones comes with a set of

features designed to improve your

business communications.

Listed are the key features of each

specific telephone within the 9 series

range.

All telephones can be wall mounted, and

available in Ice Blue or Urban Grey.

IP Touch 4018 20 character display

Hands free

Dedicated function keys

Dial By Name (on OmniPCX Office only)

Additional PC connectivity with switch

IP Touch 4028 Medium adjustable display

2 x 3 contextual keys

Alphabetic keyboard

Hands free

Dedicated function keys 3.5mm headset plug

Dial By Name


IP Touch 4038 Large adjustable display


Alphabetic keyboard

Hands free


3.5mm headset plug

Dial By Name


Digital 4019 20 character display

Hands free


Dial By Name (on Omni PCX Office only)

Navigator 2 directions Adjustable volume key

Mute key with LED

Message key with LED

Digital 4029 Medium adjustable display


Alphabetic keyboard

Hands free

Dedicated function keys Dial By Name

Navigator 4 directions

3.5mm headset plug

Digital 4039 Large adjustable display


Alphabetic keyboard

Hands free


Dial By Name

Navigator 4 directions

3.5mm headset plug

IP Touch 4068 Very large adjustable colour display

Bluetooth 1.2 Wireless Technology


Alphabetic keyboard

Hands free


3.5mm headset plug

Dial By Name


Overview of Alcatel 8 Series Handsets -

IP Touch VoIP telephones

Overview of Alcatel 9 Series Handsets -

Digital Key Telephones


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Mobility in communications is a vital

element for success in todays business

environment. It means greater staff

efficiency and you will always be

reachable and in touch with whats

happening. You will have all the

advantages of a wired system plus

freedom of movement. Customers are

able to get through to the right person,

every time.

Continuous communication

on the move

Handsets

Alcatel Mobile 100 Reflexes designed

for employees who are sometimes away

from their desks. This handset is a

convenient and practical solution for the

needs of most companies.

Alcatel System Applications

Digitally Enhanced Cordless Telephone -designed for those who need handset mobility while in the office.

Alcatel offers a professional solution for

managing the distribution of incoming

calls. It allows every call to be

immediately and efficiently connected

to the most appropriate person or service.

It delivers advanced call queuing and

call routing functions, to optimise

management of a large flow of

incoming calls. At the same time it

protects the quality of service for the

caller. It is particularly easy to install,

configure and use, thanks to its

intuitive graphic user interface.

A complete set of applications

is available

The Agent Assistant to help those

answering the calls

The Supervisor Console to help

the supervisor monitor call traffic

The Statistics Manager to produce

historical reports, so enabling you to

make decisions that improve

customer service in the future

Call Queuing and Routing -improve customer service and maximise call handling efficiency.

10 11

Alcatel Mobile 200 Ex Reflexes

specially designed Ex-approved

handsets for safe operation in designated

hazardous areas.

Alcatel Mobile 200 Reflexes designed

for people who are frequently away from

their desks. The handset is lighter in

weight and has a ringer, backlit display

and keypad and built-in loudspeaker.

Key solutions

Full capability features multiline,

call by name, supervision

Twinset capability one wired and

mobile

Vibrator (M200)

Volume adjustable

Loudspeaker

Back light (M200)

Large graphic display

DriveKeyTM

High traffic capacity

Full roaming and handover

The same feature level as a fixed

digital set

High security

Additional options

Outdoor base station

Explosion proof base station

Gain/directional antenna to optimise

coverage

Alcatel Mobile

100 Reflexes

Alcatel Mobile

200 Reflexes

Alcatel Mobile

200 Ex Reflexes


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Alcatel PIMphony is a Personal

Communication Management software

that controls inbound and outbound

calls from a PC. PIMphony is a CTI

application fully integrated with the

Alcatel OmniPCX Office, that uses

telephony information from the

system to deliver a high level of

telephone services. This becomes fully

integrated with an end users PC and

application environment. It can

improve customer service by keeping

track of a call.

Key PIMphony features and benefits

Call control management

Embedded call log

15 programmable call shortcut keys

Up to 200 users are available

delivered free with your system

25 available on a 60 day try and

buy basis, call your account

manager for details

Additional Options

PIMphony Pro interacts with these

customer databases listed below to

enable a personalised welcome to

inbound calls

OutlookTM

GoldmineTM

ACTTM

AccessTM

Lotus NotesTM

PIMphony Team lets you see the

status of all users on the system,

helping the operator handle calls

PIMphony over IP allows you to

access all the features of your system

when away from the office

PIMphony, a Computer Telephone

Integration Application -software that controls inbound and outbound calls from a PC.

Voicemail -provides a personal greeting and takes your call as a message.

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Voicemail can provide you with three different greeting messages, integrated in the system that enable you to be

contactable at any time.

Key Voicemail solutions

Minimum 2 ports and 60 minutesof recording time

Personal greeting

LED on the telephone, external

notification, voice prompts and

automatic ring back

Auto Attendant -Provides a company greeting and routes callers to their required destinations.All businesses can create a good first impression with a professional welcome, which is easy to manage and understand.

Features available include

Free dialling the caller is asked

to enter an extension number

Transfer to extension

the caller is connected to apre-defined extension number

Transfer to operator

Leave a message

Personal Assistant -the telephone number that follows you around.One telephone number that enables you to be contacted internally and externally and follows you where ever you go.

This application needs no extra hardware.

Key Personal Assistant benefits

Automatic call routing

the different destinations can be

defined by the user

Voice guided menu to the caller

5 different destination optionson which callers can reach you

Music on Hold -customise your companys marketing message for all incoming calls.Music on Hold tune Musicatel is included in the OmniPCX Office for which you do not need a Performing Rights Licence.

If you would like Messages on Hold to market your companys services, these can be provided for a duration of up to ten minutes.

Forwarding, play, skip and call back

Password protected

Remote consultation

Available on an analogue station

Appointment reminders

Mailbox the caller is connected

to a pre-defined mailbox

Forwarding to an outside line

Automatic transfer of incomingfaxes and modem

Separate day/night services

Additional Options

Voicemail options

DECT mobility

Information message

Submenu offering another

ten choices

Personal Communication Management Software screen example

Calllog

Dial byname

Opencontact card

Voicemailnotification

Screen popcustomisation

15 programmablefunction keys

Hang up hold,transfer, conference

Callboard

Up to 8 simultaneouscommunications


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Globally, 75 per cent of multi-site

operations and large businesses

are migrating to an IP business

environment. Switching to Alcatel IP

communications solutions will have an

immediate effect on your bottom line.

Alcatel IP communications solutions

help optimise resources. They offer

maximum flexibility whether network

management is an internal resource or

outsourced. Incorporating the latest

technologies, they are based on open

standards to provide compatibility with

equipment you may already have.

VoIP offers

High reliability

Complete scalability

allowing any number of users to be

connected across multiple sites.

Architectural flexibility

you can migrate smoothly at your

own pace and where it makes

economic sense.

Simplified management

one single open platform,

to monitor both voice and data

environments.

Intelligent networking

provides benefits of cost reduction

mechanisms to all users across sites.

Applying IP does not mean you have to

throw away existing equipment. Only

with Alcatel can you decide the pace of

your migration, workstation by workstation,

department by department. Making it

entirely your decision allows you to

assess the existing infrastructure,

highlight strengths and weaknesses,

measure readiness to adopt IP. From

there you can map the migration route

through the organisation.

Voice over Internet Protocol -enabling you to make calls over your data network instead of a fixed

telephone line. Switch to an Alcatel IP solution to improve your profitability.

Diagram shows networking

Capabilities using VoIP

IP Telephony

The Alcatel OmniPCX Office is a native

VoIP appliance, providing all the benefits

of IP telephony including complete

scalability, improved management and

reduced telephone costs.

The Alcatel Reflexes IP telephones,

Alcatel PIMphony IP edition, have the

same voice quality as standard Alcatel

Reflexes terminals.

IP Trunking

OmniPCX Office IP Trunking solutions

can support the mixing of voice and data

on the same network to save money on

inter-site telephone calls. These solutions

are particularly popular among multi-site

businesses that call long distance and/or

internationally.

14 15

OmniPCX

Office

OmniPCX

Office

Head Office Branch Office

Managed WAN

Internet

Router/ADSLModem

IP Trunking IP Trunking

IP Telephony IP Telephony

Router/ADSLModem

Router/ADSLModem

Home Worker


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Alcatel responds to the constantly

changing needs of businesses with

a simple, yet effective answer.

The Alcatel Eye-Box solution enables

network setup and management, with

the sharing of Internet services, while

still offering communications and

information solutions. It is dedicated to

delivering a global converged voice and

data solution.

Eye-Box strengths

Easy to install and ready to use

Reliable performance

High level of security and power

Compatible with all existing client

desktops

Modular and simply evolutionary

Cost effective integrated solution

State of the art technology

Open IT and productivity

applications

Centralised administration interface for

all services and applications

Eye-Box -an integrated voice and data server ready to use instantly.

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Alcatel Eye-Box Compact Edition

Dedicated to very small and medium

sized organisations, with up to 25 users

The most silent desktop server on the

market

Alcatel Eye-Box Premium Edition

Smart SMB server

Relevant to single or multi-site

organisations, with up to 300 users

The advantages for every organisation

Keep your investment under control,

by paying for the services you need,

while keeping company data and

information exchanges secure

Automatic updates, to save time with

deployment

Quick access to company information

for a more efficient reaction

Better sharing of resources and data

These are all ways to improve

relationships with your customers

and suppliers.

Network

management

Sharing of Internetconnectivity

Firewall

Proxy

LDAP DirectoryTelephones Admin

Unified Messaging

Click to call

Automaticdetection of the

OxO IP address

telephones set up

from the Virtual desk

Calls forwarding

management

PIMphony

AntivirusPrint Server

File SharingVirtual Desktop

Email Server

Antispam

...

Security

Content filtering

VPN, ...

Secure Router

Pack

Messaging &

Portal Pack

File & Print

Server Pack

Hosting &

Database Pack

Optional

Softpacks

Telephony

Integration Pack

Internet, Extranet

& Internetwebsites hosting

Databasemanagement

KasperskyAntivirus

OpenetURL Filtering

Outlook/PDASynchro

Eye-Box

Compact Edition

Eye-Box

Premium Edition


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In June 2006 Alcatel launched the

new software version OmniPCX

Office R 5.0. This software will

deliver one of the most advanced IP

telephony solutions in the world by

providing a SIP ready IP telephony

communications solution.

The Alcatel OmniPCX Office

Release 5.0 provides

A new direction towards the IP

communications era

A step towards fixed/mobile

convergence

A brand new efficient and flexible

business model

Evolution to SIP Take advantage

of public networks evolving to IP by

connecting SIP trunks to Alcatel

OmniPCX Office. This will give you

benefits in lower call costs and

greater number portability

On-site IP mobility solution

Alcatel OmniPCX Office allows you

to have the ability to leverage your

wireless LAN infrastructure for both

voice and data

Off-site mobility solution where

workers on the road can keep their

standard mobile telephones and

benefit from telephony services

PIMphony attendant a software

application enabling the operator

to manage incoming calls and

supervise every extension on the

system

New OmniPCX Office Software

Release 5.0the new version software application for fixed and mobile convergence.

The Alcatel 8 and 9 series desktop

telephones come with new options

with the new Alcatel OmniPCX Office

Release 5.0

Alcatel 8 Series

Alcatel IP Touch 4068 Bluetooth

1.2 handset the telephone is easy

to use with a Bluetooth handset or

headset

Alcatel 9 SeriesNew Interface Modules for Alcatel

9 series are.

The Multiple UA (User Access

Protocol) Interface Module connects

up to three telephones on one line.

AP (Access Point) Interface Module

connects to an analogue device, such

as faxes and telephones using just

one line.

SO Interface Module, will let you

take advantage of ISDN services,

such as video conferencing on your

desktop.

V24 Interface Module will send call

cost information to a call logging

system.

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11/12

The Alcatel OmniStack LS 6200 is

the ideal switching hardware for your

data network. It supports advanced

quality of service and security for

outstanding voice and video with its

superior user and traffic classification

capabilities. It enables you to connect

PCs, printers and IP telephones

together simply providing quality

and security that you need when

using VoIP.

Every OmniStack LS 6200 switch

provides four, simultaneously

operational, wire-speed Gigabit

Ethernet ports to connect to a

corporate data network.

A compact, one unit (1U) high form

factor, all in one stackable design and

comprehensive set of features makes

the OS 6200 perfect for the following

applications

Enterprise workgroups

Branch offices

Power IP telephones down the

data cable

The OmniStack LS 6200 switches

are available as 24 and 48 port

switches with or without power, over

Ethernet to power IP telephones down

the Ethernet cable. They are

OS-LS-6224

OS-LS-6224P

OS-LS-6248

OS-LS-6248P

Alcatel Data Networking Products -OmniStack LS 6200 family of data switches provides quality and security

for all voice and data.

More Advanced Data Applications -a complete family of solutions for larger companies.

The OmniStack LS 6200 family is

Alcatels newest, fixed configuration

Fast Ethernet family of switches. The

OS-LS 6200 family complements the

existing portfolio of Alcatel enterprise

fixed-configuration workgroup switches,

which include.

OmniSwitch 6600 family switches:

layer 3 10/100 stackable


layer 2+ 10/100/1000 standalone


layer 3 10/100/1000/10000

stackable

Alcatels fixed configuration switches

are part of the larger Alcatel enterprise

portfolio that includes the modular-

based OmniSwitch 7700, 7800 and

8800 series of core switches. Together,

this portfolio offers a complete edge-to-

core solution with high availability,

intelligent performance, and enhanced

security in an easy-to-manage, flexible

and scalable package.

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12/12

Alcatel OmniPCX Office Features List

23

Architecture

Linux operating system

Power back up

Call server

Integrated call centre

Voicemail

Automated Attendant

Hunting groups

Greetings messages

Music on Hold

Directory entries

Automatic Route Selection (ARS)

Automatic Call Distribution (ACD)

Terminals & workplace

Analogue terminals

Digital (Reflexes) terminals

DECT and WLAN mobile terminals

IP telephones

Softphones

H.323 terminals (V2)

CTI server

Integrated CTI Server (CSTA/TAPI)

PIMphony Clients with integrated

CTI server

CSTA Monitoring and Sessions

Communications ports

Analogue trunks

Leased lines (Q931 and DASS)

Primary Rate Access

Basic Rate Access

IP trunks (H323 and SIP)

E-server

Shared Internet Access

ISDN

External ADSL Modem or Router

Firewall

Proxy/Cache

E-mail server

VPN Remote Worker (PPTP/IPSec)

VPN LAN-to-LAN (IPSec)

LAN infrastructure & services

Embedded LAN Switch

LAN services DHCP/DNS

File server

OmniPCX Office capacities

Terminals, workplace and mobility

Reflexes + Analogue sets 236

Reflexes terminals 236

Mobile Reflexes terminals (DECT)

or Mobile IP Sets 120

Analogue sets 196

VoIP users (e-Reflexes

+IP PIMphony) 200

H323 Client 150

PIMphony Clients with integrated

CTI server 200

Add-on modules (max. 2 per

terminal) 136

S0, V24, Analogue Plugware 48

V24 Metering Plugware 1

IBS radio base station 60

Call server

Voicemail ports 2 - 8

Voicemail storage from 60 mins to

200 hours with a hard disk

Greetings 8

Languages from 2 to 4

Call centre 8 groups, 32 agents

Directory entries 3,000

Abbreviated numbers 2,200

System Music on Hold 16 sec

Customisable Music on Hold from

2 to 10 mins

ARS entries 3000

Metering tickets up to 1,000 tickets

NMC (Network Management Centre)

tickets with hard disk up to 30,000

tickets Groups (Hunting/Broadcasting/Pickup)

50 (with up to 32 subscribers in each

group)

Attendant group 8 (with up to

8 attendants in each group)

XML is a language used to structure

and define information on the web.

Application Openness of the 8 series

The IP Touch 8 Series terminals (except

the 4018 set) have the ability to access

and display XML Business and

Communications applications such as

free desktop environments, presence

and video management, security and

alarm management. These applications

can be developed by one of Alcatels

applications partners to customise IP

Touch to the unique demands of your

business.

Applications currently available

IP Touch Caller Display

Displays the calling/called persons

photo

Images stored in an LDAP or X500

directory

IP Touch Directory

Display of contacts information

The user can then make a telephone

call directly from the application

screen

IP Touch DoorCam

Automatic intercom dialling

Display of the image from the

camera located at the door

Door can be opened from any

designated IP Touch telephone

IP Touch Instant Messenger

Send a SMS/email from an IP Touch

to an IP Touch/GSM/PC

Identify at a glance who you are

calling

Cost saving no need for a

receptionist

Send a SMS instead of a call

Alcatel XML Applications -allow you to manage your handset directory - direct from your PC.

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Documents

Alcatel Definitive System Guide.pdf