Ana Lucia P. Cavalcante 6640 N. College Ave

Indianapolis, IN 46220

317-362-2292 analucia_usa@hotmail.com

Executive

Summary: Goal-oriented professional, fluent in 3 languages (English, Spanish and

Portuguese.) with about 20 years of international sales, marketing and logistics

experience in import/export business, servicing mature/global companies.

Experience: CEVA Logistics, LLC Indianapolis, IN

Logistics Supervisor, 08/2013 to 11/2015

Responsible for meeting customer KPI on time delivery (97% weekly) and

invoice timeliness KPI (95% weekly), goal for Cummins account (total of 17

joint venture customers)

Responsible for overseeing the customer service team, consisting of 9

employees - Account Coordinators and Admin team

Ensure SOP were maintained in accordance with company programs among

CEVA origin station in 7 countries (Japan, China, Korea, India, Sweden, Turkey

and Brazil)

Responsible for troubleshooting and identify root cause of issues related to the

logistics of the international processes and make sure corrected actions were

applied through CAPA (corrective action/preventive action)

Monitor and assist pushing customer’s accounts and correct billing through

situation delivery steps (per inco-term), requiring strong communication support

with overseas team including all suppliers

Familiar with Kaizen projects

Investigate and respond to customer’s concerns; scope the problem & initiate

short and long-term corrective action, with strong experience in root cause

analysis, such as 5-Why’s

Provide ongoing training for all employees and maintain training matrix

Coach employees for performance and corrective action as needed to improve

behavior. Hiring, career development and enrichment of all department

associates, including performance reviews

Manage appropriate staffing levels to meet production goals and objectives

Analyze data output for operational improvement and conduct process audits to

maintain performance and ensure adherence to internal policies and procedures

Analyze and support inventory management commensurate to existing stock

availability and reduce shipping cost

Run reports, create V-lookups and pivot tables (experienced in JDE, web focus,

lotus notes, excel, word, power point, navigator and internet)

Ensure employees were in compliance with safety standards and regulations.

Understand of FDA, OSHA and ISO.

Curtis Dyna Fog, LTD. Indianapolis, IN

International Sales Assistant, 06/2009 to 08/2013

Serviced as Customer Service Translator and Interpreter, both written and

verbal

Negotiated all Freight Forwarding contracts

Coordination of all technology and troubleshooting of machines (Foggers &

Sprayers), as all as all the communication with customers

Global Events Coordinator for bi-annual meetings held in the US and

overseas, such as the annual NPMA (National Pest Management Association)

show.

Managed all export documentation, compliant with each country import

regulations

Managed social media events with the Chamber of the Commerce such as

auctions, brunches, dinners with Congressmen/Mayors and maintained constant

contact with WHO (World Health Organization) for products

approval/compliance

Hema Maps North America, Inc. Indianapolis, IN

International Sales and Marketing Managerr 10/2007 to 04/2009

Responsible for order processing, customer invoicing, accounts receivable and

monthly statements, operated by Quick Books

Processed all the customer sales & promotional mailings

Monitoring of selected customer’s inventory websites for Hema products

Coordinated Trade shows design, set up and attendance

Responsible for Latin American and Canada sales

Managed all office duties including hiring contractors, office supplies, etc.

Herff Jones, Inc. - Educational Division Indianapolis, IN

International Markets Manager 9/2005 to 10/2007

Coordinated international marketing and sales of educational materials in 25

countries

Established and maintained relationships, and increased sales in Chile,

England, Argentina, Canada, Mexico, Puerto Rico, Ecuador, Venezuela,

Spain and Columbia

Developed international strategic marketing campaigns to increase market

share and profitability for products and services

Conducted international marketing survey on current and new product

concepts

Selected national and international trade shows for participation and exhibited

merchandise in these key markets.

Supervised one employee

International Marketing Coordinator (same company) 09/2004 to 08/2005

Provided inventory management and warehousing for retailers' accounts

through Retail Link software.

Organized international trade shows and related travel

Provided full international customer service to clients from over 15 countries

in three different languages.

Prepared all travel arrangements internationally, including air tickets, hotels,

ground transportation, shipments of products’ samples and business meeting

scheduling

Created invoices, placed orders, tracked orders and shipments until goods

were delivered and also product image database for each customer

CSN, LLC Ltd. Terre Haute, IN

Executive Assistant to the CEO and CFO 01/2004 to 06/2004

Managed communication with Corporate office in Brazil, translated

documents, managed immigration paperwork for CEO and his family,

managed CEO schedule.

Published daily business news on company newsletter.

Managed video conference and meetings schedules

Kelly Services - Eli Lilly & CO Primary Care Group Indianapolis, IN

Administrative Assistant (Contractor) 09/2003 to 01/2004

Assisted two managers in Clinical Trial Operations group

Managed complex meeting schedules and agendas for meetings

Managed departmental compliance with time reporting

Eli Lilly do Brasil Ltda. - Elanco Division Sao Paulo, S.P. Brazil

Bilingual Directors Administrative Assistant 04/1998 to 07/2003

Managed all aspects of two ex-patriot directors including personal, family and

professional matters

Organized national and international sales and marketing meetings for up to 70

professionals

Managed travel plans and all details for international visitors and business

executives and sales and marketing associates

Trained and supervised temporary and new administrative assistants

Translated documents as needed between English, Portuguese and Spanish

Managed expense reporting for executive and business unit managers

Managed confidential information

Education: University Ibero Americana Sao Paulo, S.P. Brazil

Bachelor Degree in 1999

Translator and Interpreter - Portuguese / English

Centro de Cultura Anglo Americana Sao Paulo, S.P. Brazil

English /Toefl exam

SKILL - Spanish and English School Sao Paulo, S.P. Brazil

Spanish

Languages: Fluent in Portuguese (native language), Spanish and English

Certificates: - Six Sigma at Cummins in Columbus, IN on 07/2015

-Leadership/Life Coaching (Breath Through I, II and VIA program) at

Zarvos Leadership & Coaching in Zionsville, IN in 2012 and 2013