The Nuts and Bolts of Tutoring

Tutor Training Fall 2010

Who We AreAcademic Learning Center Writing Center

Basement of Administration Bldg. First floor of Computing / Mathematics Bldg.

Tutoring in all other subjects

Approx. 70 tutors

Tutoring in writing

11 tutors

Individual weekly sessions

Evening Walk-in Hours

Study groups

On Site Tutoring

Appointments recommended

Director: Erin Evans

Graduate Asst./Tutor Coord: Amanda Corbett

Secretary: Janelle Bentz

Coordinator: Rachel Liberatore

Tutor Managers:

Languages: Justin Mogilski ‘ 11

Humanities: Lindsay Rutter ‘ 11

Sciences: Katie Zeigenfuse ‘11

Tutor Manager:

Sarah Bruno ‘11

Team Introductions

HUMAN BINGO

Orientation AgendaIntroduction to the Program

Part 1: Role as Employee/Professional

Part 2: Role as Tutor

Part 3: FAQ’s

ALC and WC breakout groups

Support Structure Supervisors, tutor managers, and your team membersTraining curriculum, tools, and meetingsOne/ones and performance reviewsTutor Manager/ALC Staff and WC staff meetings

Professional StandardsInternationally certified programCommunication (team/clients) –Team SpiritEmbrace policy, protocols, and challenges

Tutor’s Service Excellence

Communication about range of services

Access to services in residential learning spaces

Analyzing trends – promote office hours

Greeting and attitude

Establishing the learning partnerships

Email and Phone call etiquette

Positive working relations with center/faculty

Part 1: Why does tutoring matter?

Positive reinforcement & enhanced achievement

Can make a difference in student success

Improves knowledge and understanding of subject

Provides study skills tips (note-taking, time management, and organization skills)

Provides role modeling and a safe environment

Increases confidence & learning for all

Important academic leadership role

Tutoring & the Albright Community

Provost, VPs, and President

Faculty

ALC & Tutors

Student/Tutee

Part 2: The Tutor Roles

ROLE PLAYING ACTIVITIES:

Compare/contrast to tutor role

Other Roles

Not! Instead….Proof-reader/editor/fixer Author-in-the-flesh

Strategy instructor

Answer-giver Question-asker, prompter,

practice buddy

Doctor of Homework Recognizer of strengths

Motivator

Coach and Study Skills

Absolute expert Resource user

Sharer of experience

Creative strategizer

NC STATE VIDEO

ROLE OF TUTORS:

1. Helper

2. Peer Learning

3. Teacher

4. ALC/WC Employee

Ethical Concerns in the Tutor Role

•Confidentiality & Discussing Professors •(Role play)

•Safety•When should you call campus Public Safety (from campus phone:) 311 or 911– and add this to your cell phone: 610-921-7670

•Timesheets and Tutoring FriendsDo not inflate hours or tutoring significant others, friends, etc!

Referring Students•September 29th session on Referral Skills

•ROLE PLAY

Academic Learning Center: (Basement of Admin. Bldg.) Tutoring in most subjects, help with study skills and time management, disability resources

Writing Center: (Math/Computing #105) Writing, revision, editing strategies

Counseling Center: (White building behind The Gable Health and Counseling Center, Linden/Richmond St.) Emotional, social, academic and other concerns

Career Development Center: (Selwyn, 2nd floor) -- Resume and scholarship application writing and review

Library: Research Help

When problems occur…

•What kind of problems /concerns should you bring to the directors, tutor managers, etc?

•What kind of problems do students share with the directors about their tutors?

•What should you do if problems occur during evening/night hours and the directors/secretaries aren’t on site?

•TIPS: balance the personal with the professional, use each other as a resource, when in doubt just ask, etc

Major Tutoring Principles•Tutoring is a learning partnership & involves weekly sessions

•Establish rapport, a respectful & safe atmosphere, and goals

• Be “tutee focused”: •Ask tutee about specific problems & allow them to explain•Keep the tutee actively involved in all parts of session•Allow tutees to progress without interrupting•Help tutee build from their strengths

• Help tutee become an independent learner & direct to resources

Principles: Be VersatileSome Possibilities: Inquire about what’s worked or not worked!

Review syllabi, dissect the assignment (important place to start) Brainstorming/listing/composing/creating a chartDiscussion where you ask open-ended questions to inspire their ideasActing out a conceptRelate to real world examples Drawing as illustration Studying a book or resource guide together Practicing by modeling (showing), having student try, giving feedback Finding more resources together on the internet

Principles: Be Positive

Tutor Managers:

How do tutors contribute to a negative learning environment?

How do tutors contribute to a positive one?

Things to Remember…

You can only do your best: tutees are not always prepared as you want them to be; they are likely not as patient as you hoped, and their sense of humor may be stifled by nerves

You cannot help everyone and improved grades are not guaranteed

Know the tutors in your discipline area; use each other as a resource and sounding board

If you begin to complain about your tutees or dread your sessions, it’s time to seek out support our contributions are appreciated

ALC Tutor Agenda

Training schedule

Payroll – timesheet tip sheet

New policies – NQA, no show, 15 min waiting, 1st

session in the ALC

Learning Partnership

Tutor Contract

Peer Observations

Monthly meetings with Erin

Tutor Appreciation Week

PAID Tutoring TrainingCollege Reading and Learning Association (CRLA) Requirements

Level 1 CRLA Certification

14. 5 hours of training in one year + 25 contact hours

Tracked through paperwork

Attend semester staff meetings and discipline specific meetings as planned for you

One year to achieve certification

Wage increase following successful completion of 14.5 hours of training

ALC Tutors Paid Tutor Training Schedule (Attend all workshops + evaluations): New Tutor Orientation to Peer Tutoring (new tutors only) :

Wednesday, 9/15/10 from 5:00-7:00pm (Klein Lecture Hall) Observation of returning tutor in tutoring session (1 hr) before tutoring for the 1st time. Review experience

with Director, ALC. Fat City Video and Online Reflection:

view individually by October 1 0(90 minutes); video available in ALC

Communication Skills Part 1: Wednesday, 9/22/10 from 4:00-6:00pm (Klein Lecture Hall)

Referral and Counseling Skills (Dr. Ingram-Wallace presents) Wednesday, 9/29/10 from 4:00-5:00pm (Campus Center South Lounge-Fireside)

Learning Disabilities and Learning Strategies: Monday, 10/11/10 from 5:30-7:30pm (Campus Center South Lounge-Fireside)

Communications Skills Part 2: Thursday, 10/21/10 from 4:00-5:30pm (Klein Lecture Hall)

ESL and ELL Techniques: Wednesday, 10/27/10 from 5:30-7:00pm (Campus Center South Lounge-Fireside)

Cross-cultural Communication Tutoring: Monday, 11/8/10 from 4:30-5:30pm (Campus Center South Lounge- Fireside)

Evaluation Process (written and feedback session = 1 hr in early December)

Subject Area Tutoring Language Tutors:

Study Skills workshop with Professors & Tutors (choose 1 date if you are a new language tutor or a returning tutor who missed the session in last year) Tuesday, 10/5/10 at 7-8pm (North Hall A202) Wednesday, 11/10/10 at 7-8pm (Campus Center South Lounge - West) Staff meeting (language strategies checklist) with Professor

DATE – TBA

Math, Accounting, and Statistics Tutors: Presenters: Professor Catone and Place Monday, 9/20/2010 at 6-7pm (Klein Lecture Hall) Wednesday, 10/13/10 at 6-7pm (Klein Lecture Hall)

Organic Chemistry Tutors: Meeting with Dr. Hamann on Tuesday, 9/21 from 4-5pm in the ALC

New Tutor Supervision

Peer Observation – link to Tutor Managers

Monthly meetings with Erin

Training Sessions/Discipline meetings

Tutor Photos for the Website Visit Professor Pankratz during his photo hours from

3-5pm on Tuesdays

Deadline: Thursday, September 23rd

***New deadline b/c Dr. Pankratz needs to re-schedule his photo hours that week

Tracking will be tracked in a discussion forum in Moodle

Sample Tutor Photos

Expectations for the Semester Payroll

Tips for Completing Your Time Sheet

ALC Peer Tutor and Tutee Learning Partnership Agreement

Peer Tutor & Tutee LP Agreement

Tutor Contract

ALC Peer Tutor Contract

Moodle Discussion

Moodle Site

Discuss layout

Discussion forum for Pankratz photos

Tutor Training Schedule

New time sheet

Tutor Manager Discussion& Goal Setting Tutor Managers discuss different topics

- Communication

- Discipline Meetings

- Incorporating faculty

- Co-presenters

- Team work/team building

Increase office hours usage

Tutor Managers Introduce DAPPS Goal setting Activity

Tutors identify 2 goals for the semester

Tutor Appreciation Week Monday, October 4th Wii Bowling Campus Center Main Lounge, 6 - 8pm Snacks & Treats Provided Open to all students, faculty, and staff; we encourage tutors vs. tutee teams

Tuesday, October 5th Kickball Game Kelchner Field, 6 - 8pm Sign-ups begin Thursday, Sept. 30th (In the CCML, ALC, or Writing Center) Open to all students, faculty, and staff; form your own teams

Wednesday, October 6th Tie Dyeing, 5 - 7pm Front Lawn/Administration Building Dinner Provided ALC and Writing Center tutors only

Tutor Appreciation Week Cont’d Thursday, October 7th Tutor Appreciation Reception Campus Center South Lounge, 5 - 6:30pm Snacks & Beverages Provided By invitation only for tutors and a guest

Friday, October 8th ALC Float Decorating Party Woods Parking Lot, 4 - 7pm Open to all students, faculty, and staff

Saturday, October 9th Homecoming Parade Tutor Appreciation Float 10:30 - 11:30am, 13th Street

Tutor Appreciation Week Cont’d Have you thanked your tutor today?

Stop by the CCML to write a thank you card to your tutor. Thank you cards will be provided and will be delivered to tutor’s campus mailboxes.

Available every day (Oct. 4-8th) from 12-1:30pm & 4:45-6:30pm (during lunch and dinner)

(Kickball/Wii Bowling sign-ups also available at this location)