44thth Alberton Cluster Alberton Cluster Milestone WorkshopMilestone Workshop

13th April 2005

““shaping today’s challenge into tomorrow’s shaping today’s challenge into tomorrow’s success”success”

By: Conrad By: Conrad SebegoSebego

Performance of a firmPerformance of a firmModern performance measurement searches for what firms do that generates revenues in excess of cost. [i]

[i] Andy Neely, “Business Performance Measurement”

Elements of a firmElements of a firm

ActivitiesActivities CostsCosts CustomersCustomers RevenuesRevenues

The companies apply the key The companies apply the key strategies of best practice strategies of best practice organisations byorganisations by[1][1]:: Focussing on simultaneous improvement of quality,

speed and cost effectiveness; Establishing close links with customers and

suppliers; Driving both linear and non-linear improvement

initiatives; Eliminating all forms of waste and ensuring value

flow; and Implementing leadership practices that promote

teamwork, participation, continuous learning and flexibility.

[1] The principles of lean production. Adapted from “The machine that changed the world” by Womack, Jones & Roos: 1991 (As adapted from the Massachusetts Production Council)

3 Themes/Topics3 Themes/Topics QSCM Measures

Lothlorien Paper Mill TFM Industries

Innovations ZF Sachs Transport Fleet Management

Customer/Supplier relationships Nestle Ice Cream Widney Transport Components

WELCOME!WELCOME!