Upload
russ
View
28
Download
2
Tags:
Embed Size (px)
DESCRIPTION
Albania “Light” Capacity Assessment Workshop . November 5, 2008. Toolkit adapted version. OBJECTIVES OF TODAY. Identify the required capacities for delivering the current One UN programme Identify the required capacities for fulfilling the role of the UN system in 5-10 years - PowerPoint PPT Presentation
Citation preview
Albania “Light” Capacity Assessment Workshop
November 5, 2008
Toolkit adapted version
OBJECTIVES OF TODAY
• Identify the required capacities for delivering the current One UN programme
• Identify the required capacities for fulfilling the role of the UN system in 5-10 years
•Agree on what we should maintain from the current situation and what we should change to ensure we are ready to play the role we aspire to in the 'desired future state'
•Develop an action plan and communicate it to staff and other stakeholders
2
AGENDA
Timing Session
08.30 – 08.45 Welcome and introduction(introduction by Gulden Turkoz-Cosslett)
08.45 – 10.15 Setting expectations for future role and capacity of the UN in Albania(facilitation by GCMST)
10.15 – 10.30 Coffee break
10.30 – 12.15 Review of current capacity(presentation and facilitation by GCMST)
12.15 – 13.15 Lunch
13.15 – 15.45 Plan for the way forward(facilitation by GCMST)
15.45 – 16.00 Coffee break
16.00 – 17.00 Action plan and key messages for communications(facilitation by GCMST)
3
NATIONAL STRATEGY: VISION FOR ALBANIA IN 2013
4
A country with high living standards, which is integrated in the European and Euro-Atlantic structures, is democratic and guarantees the fundamental human rights and liberties.
Priorities:1.Integrate the county into the European Union and NATO2.Develop and consolidate the democratic state, exercise good governance, fight corruption and guarantee the functioning of the rule of law*3.Achieve rapid, balanced and sustainable economic, social and human development**
* Covers electoral reform, justice system, property rights, corruption, public order public administration, decentralization, National Civil Status Registry** Covers transport, energy, water supply and sanitation, environment, economic growth, macroeconomic stability, fiscal system, business climate, labour market, poverty rate, social policy, equal opportunities, public pension system, public health system, education system, spatial planning, regional development, agricultural and rural development
Source: National Strategy for Development and Integration 2007-2013 (nsdi), March 2008
NATIONAL STRATEGY: CURRENT DONOR PROGRAMMING AND SECTOR FOCUS AREAS (EXCLUDING UN AND OTHER “IMPLEMENTING AGENCIES”)
5* International Finance Institutions, ** Focus on infrastructureSource: External Assistance Orientation Document, April 2008
Sector prioritized for donor support by the government
Donors
Democratization Civil Society
EducationHealthSocial protection
Economic development
Energy** Transport** Water Sanitation/ Environment
Bilaterals
Multilaterals (WB, EC)
IFI*
Total - 2007 63 EUR million
44 EUR million
69 EUR million
106 EUR million
42 EUR million
23 EUR million
Covered by all or most actorsCovered by some actorsCovered by few actorsNot covered
UN budget 2008 (Pillar)
4.7 EUR million (Governance, Participation)
6.4 EUR million (Basic services)
2.3 EUR million(Regional development)
4.1 EUR million (Environ-ment)
CURRENT UN PROGRAMMING AND SECTOR FOCUS AREAS THE ONE UN PROGRAMME
6
Pillar Agencies (convening agency in bold)
Joint Programmes under this Pillar
Budget 2008
1. Governance ILO, UNDP, UNESCO, UNFPA, UNICEF, UNIFEM
• Gender Equality• MDGF Youth
Employment Migration• Culture and
Development• Economic Governance
2.4 EUR million
2. Participation ILO, UNDP, UNESCO, UNFPA, UNICEF, UNIFEM
• Gender Equality• Vulnerable Minorities• Communication
2.3 EUR million
3. Basic Services UNAIDS, UNDP, UNFPA, UNICEF, WHO
• Gender Equality• HIV/AIDS
6.4 EUR million
4. Regional Development
FAO, UNFPA, UNIFEM, UNDP
• Regional Development
2.3 EUR million
5. Environment UNDP, UNEP, UNICEF • Environment 4.1 EUR million
Cross cutting: National capacity development
Cross cutting: Gender
Source: One UN Programme Albania, AWP UN Albania 2008
CONTINUING DISCUSSION: VISION FOR THE UN IN ALBANIA IN 5-10 YEARS
7
Outcome
Objectives
Approach
Refine SWOT analysis of the UN system in Albania developed at the pre-workshop UNCT
Refined SWOT analysis that is specific enough to identify high-level future capacity requirements
SWOT: THE UN SYSTEM IN ALBANIA – NOVEMBER 2008
8
Opportunities:•UN’s policy advice and technical experts will have to be present at different policy tables - e.g. on matters of legislation (legislation will be in place 3-5 y time)•UNCT believes that
• social inclusion, together with democratic governance, are going to be at the forefront of UN’s work
• GEF and other environmental programmes will be paramount for the country as environment remains one of the most challenging components
•UN needs to enhance and improve understanding and opportunities of EU accession and •UN should be ready to face needs for more capacity building efforts and take a bigger role than just to complement EU activities (e.g. in implementation and monitoring)•UN can build on a great base of support: Albanian government and society show great respect for UN’ s mandate and work in the country•Increase UN support in cross-boarder and regional co-operation programs
Weaknesses:•International organizations are losing influence to EU positions•The UN seems to be lacking an holistic and comprehensive view to social inclusion, together with democratic governance•The UN hasn’t focused on building relevant capacities for when Albania reaches EU candidate status
Threats and Risks:•Downsizing and limited resources – bilateral donors are closing or reducing programmes•Tension between reducing staff in response to resource squeeze and maintaining presence at policy tables•Lack of efficient systems and prioritization of work•Gaps in the national legal framework which would call for different type of capacities from the UN•Donor driven agenda and funding•Reversal of enhanced UN coherence, effectiveness and efficiency (i.e. going back to business as usual with UN fragmented and spreading too thin)•Reduction of government leadership and ownership of One UN Programme after elections
Strengths:•UN’s normative role is unique and will remain relevant in the future; the UN will be here longer than most other actors •UN is well position to ensure national application of international commitments /principles and to support monitoring systems of these commitments (particularly on missions on non-discrimination and social inclusion)•UN can offer an unrivalled global network of expertise which extends beyond the EU countries (e.g., on adaptation and mitigation for climate change)•UN is a respected as a neutral broker between government and civil society•UN is well paced to support stability and skills/capacity of civil administration•UN’s role in social inclusion
Workshop output
9
How to contribute
Priority improvement areas for UN to work on
Policy advice Technical assistance & training
Network creation
Advocacy Program & project
manage-ment /
operations
Research / normative
work / monitoring
Strengthening government systems (incl. civil service stability, info sharing, etc.)
Democratic governance (incl. strengthening civil society)
Social inclusion (incl. adherence to int’l agreements)
Environment (incl. climate change)
Reducing informality
VISION FOR UN IN ALBANIA IN 5-10 YEARSas seen by Heads of Agencies
Central Important Part of work Not part of work
Workshop output
AGENDA
Timing Session
08.30 – 08.45 Welcome and introduction(introduction by Gulden Turkoz-Cosslett)
08.45 – 10.15 Setting expectations for future role and capacity of the UN in Albania(facilitation by GCMST)
10.15 – 10.30 Coffee break
10.30 – 12.15 Review of current capacity(presentation and facilitation by GCMST)
12.15 – 13.15 Lunch
13.15 – 15.45 Plan for the way forward(facilitation by GCMST)
15.45 – 16.00 Coffee break
16.00 – 17.00 Action plan and key messages for communications(facilitation by GCMST)
10
CAPACITY OF UN IN ALBANIA BROKEN DOWN BY “SUSTAINED”, “TARGETED” AND “NON-RESIDENT”number of full-time equivalents (FTEs), total = 211.9 FTEs
92.00
20.65
88.30
10.95
0.00
50.00
100.00
150.00
200.00
250.00
Non-resident Targeted 'B'Targeted 'A' Sustained
Source: Job categorizations from HoAs, GCMST analysis and data validation
• “Sustained” refers to posts that are a sustained part of the UN country team, working on core functions and that can flexibly be allocated between activities because they are not contractually tied to individual projects.
• “Targeted” refer to posts created for specific projects or time-limited activities, which must be allocated to those projects and typically would not continue after the project comes to an end. “Targeted - A” / “B” posts are / are not available to help with general agency work (often because they are based in the agency’s / government ministry’s office).
• “Non-resident” includes mission and remote support from HQ and Regional Offices – this capacity is considered “sustained” because it is used regularly, although shown separately on this and subsequent charts.
11
211.90
CAPACITY BY UN ORGANISATION / UNITbreakdown by sustained, targeted, non-resident FTEs
0 20 40 60 80 100 120 140
DSSFAOILO
RCOUNDPUNEP
UNESCOUNFPAUNHCRUNICEFUNIFEM
UNVWHO
Number of FTEs
Sustained
Targeted - A
Targeted - B
Non-resident
FTE = Full time equivalent, N=211.9 FTESource: Job categorizations from HoAs, GCMST analysis and data validation
12
5.02.0
5.9
119.77.0
2.33.2
8.37.4
24.45.6
2.119.1
CAPACITY BY GRADE LEVELpercentages of total full-time equivalents (FTEs), total = 211.9 FTEs
Source: Job categorizations from HoA, GCMST analysis and data validation
D2/L7-ASG0%
P5/L5/A5-D1/L63%
P2/L2/A3-P4/L4/A4
12% NOC-NOD5%
NOA-NOB22%
G4-G730%
G1-G315%
UNV5%
Consultant6%
Other2%
Professionals and Consultants: 55%
General Service: 45%
13
Internationally recruitedNational OfficersGeneral StaffUNVsConsultants and Others
CAPACITY BY GRADE LEVEL – TARGETED ‘B’s ONLY percentages of total full-time equivalents (FTEs), total = 88.3
Source: Job categorizations from HoAs, GCMST analysis and data validation
14
D2/L7-ASG0%
P5/L5/A5-D1/L60%
P2/L2/A3-P4/L4/A47%NOC-NOD
0%
NOA-NOB31%
G4-G724%
G1-G319%
UNV9%
Consultant9%
Other1%
Professionals and Consultants: 57%
General Service: 43%
Internationally recruitedNational OfficersGeneral StaffUNVsConsultants and Others
15
NON-RESIDENT CAPACITY APPLIED TO ALBANIAFTEs
UN organisation / unit
Non resident capacity
Total capacity*
Non-resident capacity as %
of total capacity*
Out-of country capacity
Missions (HQ and/or Regional)
Total non-
resident capacity
DSS 0 5.00 0%FAO 0.70 0.31 1.01 2.01 50%ILO 0.46 0.45 0.91 5.89 15%RCO 0 7.00 0%UNDP 0.68 0.71 1.39 119.69 1%UNEP 1.36 0.46 1.82 2.32 78%UNESCO 1.59 0.63 2.22 3.22 69%UNFPA 0.05 0.25 0.3 8.30 4%UNHCR 0.35 0.03 0.38 7.38 5%UNICEF 0.14 0.22 0.36 24.36 1%UNIFEM 0.55 0.55 5.55 10%UNV 0.08 0.08 2.08 4%WHO 1.93 1.93 19.08 10%
Total 5.96 4.99 10.95 211.99 5%*Total capacity defined as the sum between resident capacity and non-resident capacityFTE = full-time equivalentSource: Job categorizations from HoAs, GCMST analysis and data validation Different use of non-resident capacity
reflects different agency business models
16
CAPACITY MIX BETWEEN PROGRAMMES, OPERATIONS AND CROSS-CUTTING INTERVENTIONS breakdown by sustained, targeted, non-resident
FTE = Full-time equivalent; N= 211.9 FTEs (including 2.4 FTEs not allocated )Source: Job categorizations from HoAs, GCMST analysis and data validation
0 20 40 60 80 100
Cross-cutting
Programme
Operations
Number of FTEs
SustainedTargeted - ATargeted - BNon-resident
Programmatic interventions occupy 43% of capacity; operational interventions 40% and
cross-cutting interventions 17%
17%
43%
40%
CAPACITY BY INTERVENTION TYPEbreakdown by sustained, targeted, non-resident
0 5 10 15 20 25 30 35 40
General Management Development Partner Coordination
UN/ Inter-agency CoordinationProgramme Communications
Media / Public InformationMonitoring and Evaluation
Resource MobilizationCommunity mobilization
Advisory – policy Advisory – technical assistance
Advocacy Research
Programme and project managementDirect Service
Operations - ManagementOperations - Finance
Operations - Human ResourcesOperations - Procurement
Operations - ICTOperations - General Administration
Operations - LogisticsOperations - TransportOperations - FacilitiesOperations - ProtocolOperations - Security
Operations - Other
Number of FTEs
Largest numbers of FTEs devoted to Advisory-TA, Programme Management, Advisory-Policy, Transport and Finance
Cross-Cutting Interventions
Operations Interventions
Programmes Interventions
FTE = Full-time equivalent; N= 211.9 FTEs (including 2.4 FTEs not allocated )Source: Job categorizations from HoAs, GCMST analysis and data validation
17
SustainedTargeted - ATargeted - B
Non-resident capacity
CAPACITY BY INTERVENTION TYPE FOR PROGRAMMES AND CROSS-CUTTING INTERVENTIONSbreakdown by sustained, targeted, non-resident
Advisory work uses most programmatic capacity overall, but majority of
“sustained” programmatic capacity is for Programme Management
0 10 20 30 40
General Management Development Partner Coordination
UN/ Inter-agency CoordinationProgramme Communications
Media / Public InformationMonitoring and Evaluation
Resource MobilizationCommunity mobilization
Advisory – policy Advisory – technical assistance
Advocacy Research
Programme and project managementDirect Service
Number of FTEs
Sustained
Targeted - A
Targeted - B
Non-resident
FTE = Full-time equivalentN = 126.6 FTEs , excluding 2.4 FTEs not allocatedSource: Job categorizations from HoAs, GCMST analysis and data validation
18
CAPACITY BY INTERVENTION TYPE FOR PROGRAMMES AND CROSS-CUTTING INTERVENTIONSbreakdown by grade level
0 5 10 15 20 25 30 35 40
General Management Development Partner Coordination
UN/ Inter-agency CoordinationProgramme Communications
Media / Public InformationMonitoring and Evaluation
Resource MobilizationCommunity mobilization
Advisory – policy Advisory – technical assistance
Advocacy Research
Programme and project managementDirect Service
Number of FTEs
Internationally recruited
National Professional OfficersGeneral Service
UNV
Consultants & Other
FTE = Full-time equivalentN = 126.6 FTEs, excluding 2.4 FTEs not allocatedSource: Job categorizations from HoAs, GCMST analysis and data validation
19
STAFF TIME ALLOCATION QUESTIONNAIRE SHOWS SOMEWHAT MORE PROGRAMME & PROJECT MANAGEMENT AND SOMEWHAT LESS ADVISORY WORK THAN THE CAPACITY ANALYSIS FROM HEADS OF AGENCIESincludes only staff classified as ‘Programme’ staff
Source: Job categorizations from HoAs, GCMST analysis and data validation N = 129 FTEs; Time allocation questionnaire, N = 77 responses
0% 5% 10% 15% 20% 25% 30% 35% 40%
General Management UN/ Inter-agency Coordination
Development Partner CoordinationProgramme and project management
Advisory – policy Advisory – technical assistance and …
Advocacy Research
Monitoring and EvaluationResource Mobilization
Media / Public InformationProgramme Communications
Direct ServiceCommunity mobilization
OperationsOther
Percentage of FTEs (from capacity analysis) / Percentage of total time (from time allocation questionnaire)
Job categorizations by HoAs Time allocation survey
20
Differences could be due to two factors:- Differences in perceptions between HoAs and staff on the type of activities staff perform- Relatively low UNDP response rate, since UNDP respondents had a higher proportion of advisory functions and less programme management than other respondents
CAPACITY BY INTERVENTION TYPE FOR OPERATIONS INTERVENTIONSbreakdown by sustained, targeted, non-resident
0 5 10 15 20 25
Operations - Management
Operations - Finance
Operations - Human Resources
Operations - Procurement
Operations - ICT
Operations - General Administration
Operations - Logistics
Operations - Transport
Operations - Facilities
Operations - Protocol
Operations - Security
Operations - Other
Number of FTEs
Sustained
Targeted - A
Targeted - B
Non-resident
FTE = Full-time equivalentN = 83 FTEsSource: Job categorizations from HoAs, GCMST analysis and data validation
21
Largest uses of overall operations capacity for Transport and Finance; more even
division of “sustained” capacity across most operations areas
CAPACITY BY SUBJECT AREA CLUSTERexcluding operations capacity; breakdown by sustained, targeted, non-resident
0 5 10 15 20 25
Agriculture and Food Children and Youth
Development Policy CoordinationEducation
Economic development, industry trade and employmentEnvironment and Energy
GenderGovernance
Health including HIV and AIDS and PopulationHuman Rights and Human Rights-Based Approaches
Humanitarian (including mine action program)Information Technology and Communication
Minority RightsRegional Development
Social ProtectionTourism and Culture
Volunteerism
Number of FTEsSustained Targeted - A Targeted - B Non-resident
22
FTE = Full-time equivalentN = 147 FTEs excluding 65 FTEs with Subject area ‘Operations’ Source: Job categorizations from HoAs, GCMST analysis and data validation
Capacity divided over many subject areas.
CAPACITY BY SUBJECT AREA excluding operations capacity; breakdown by sustained, targeted, non-resident
0 5 10 15 20 25
Agriculture and Food Aid Coordination / Trade and Investment Promotion
Child ProtectionChildren and Youth
CommunicationCulture
Development PolicyDevelopment Policy Coordination
Early Childhood DevelopmentEducation
EmploymentEnergy and Natural Resources
EnvironmentGender
GovernanceHealth (including Reproductive Health and excluding HIV and …
HIV and AIDSHuman Rights and Human Rights-Based Approaches
Humanitarian (including mine action program)Industry and Trade
Information TechnologyInvestment Promotion
Law and JusticeMacroeconomics
Minority RightsNatural science incl Environment, Social, Human Sciences
PopulationPrivate Sector Development / Public-Private Partnership
Regional DevelopmentSocial Protection
Tourism and CultureVolunteerism
Youth Development
Number of FTEsSustained Targeted - ATargeted - B Non-resident
23
FTE = Full-time equivalentN = 147 FTEs excluding 65 FTEs with Subject area ‘Operations’ Source: Job categorizations from HoAs, GCMST analysis and data validation
CAPACITY BY SUBJECT AREA CLUSTER excluding operations capacity, breakdown by grade level
0 5 10 15 20 25
Agriculture and Food Children and Youth
Development Policy CoordinationEducation
Economic development, industry, trade, employmentEnvironment and Energy
GenderGovernance
Health, including HIV and AIDS and PopulationHuman Rights and Human Rights-Based Approaches
Humanitarian (including mine action program)Information Technology and Communication
Minority RightsRegional Development
Social ProtectionTourism and Culture
Volunteerism
Number of FTEsInternationally recruited National Professional OfficersGeneral Service UNVConsultants & Other
FTE = Full-time equivalentN = 147 FTEs (excluding 65 Operations staff)Source: Job categorizations from HoAs, GCMST analysis and data validation
24
International capacity and all professional capacity spread over multiple areas.
CAPACITY BY SUBJECT AREA CLUSTER AND INTERVENTION TYPE breakdown by intervention types
0% 20% 40% 60% 80% 100%
Agriculture, Food Children and Youth
Development Policy CoordinationEducation
EmploymentEnvironment and Energy
GenderGovernance
Health, HIV and AIDSHuman Rights and Human Rights-Based …
Humanitarian (including refugees, disaster …Industry, Trade, economic development, …
Information Technology and CommunicationLaw and Justice
Operations and Project OperationsPopulation
Regional DevelopmentSocial Protection
Tourism and CultureUN Staff Safety and Security
Volunteerism
General Management/Dev Partner Coord, Inter-agency Coord, Programme, Media, M&E, RM, CMAdvisory/Advocacy/Research
Programme and project management, direct service
Operations
Other/Not allocated
FTE = Full-time equivalentN = 212 FTEsSource: Job categorizations from HoAs, Dalberg analysis and data validationNote: Analysis based on the assumption that intervention types are spread across evenly for multiple subject areas of the same post
25
210643
208
17139
18841
601
102656
N
Are these ratios acceptable? Should there be differences by subject
area?
CAPACITY BY SUBJECT AREA CLUSTER – RATIO BETWEEN ADVISORY/ADVOCACY/RESEARCH TO PROGRAMME/PROJECT MANAGEMENT/DIRECT SERVICEbreakdown by intervention types
1.83.7
0.81.8
1.07.5
2.07.7
3.83.6
9.93.32.0
0.40.3
6.30.91.9
1.3
0.73.6
0.41.5
0.61.9
1.63.7
5.20.6
2.11.91.0
0.50.9
1.50.61.1
1.0
0% 20% 40% 60% 80% 100%
Agriculture, Food Children and Youth
Development Policy CoordinationEducation
EmploymentEnvironment and Energy
GenderGovernance
Health, HIV and AIDSHuman Rights and Human Rights-Based …
Humanitarian (including refugees, disaster …Industry, Trade, economic development, …
Information Technology and CommunicationLaw and Justice
Operations and Project OperationsRegional Development
Social ProtectionTourism and Culture
Volunteerism
% Advisory/ Advocacy/ Research
% Programme and project management, Direct service
26
N2
7
1
3
2
9
4
11
9
4
12
5
3
1
1
8
1
3
2 Are these ratios acceptable? N = 90 FTEsSource: Job categorizations from HoAs, Dalberg analysis and data validationNote: Analysis based on the assumption that intervention types are spread across evenly for multiple subject areas of the same post
KEY QUESTIONS THAT WE HAVE LOOKED AT (1/2)
1. What capacities are needed – and what capacities are available – for agencies to reap the full benefits of working as a coherent and harmonized system in the country?
2. What capacities are needed – and what capacities are available – to deliver on the two core principles of the One UN Programme: development of national capacity and gender equality?
3. How much extra time & effort will One UN Programme and “Delivering as One” demand from people, and is it manageable with current resources?
4. How are Non Resident Agencies deploying capacity to execute activities for which they are responsible within the One UN Programme?
27
Illustrative example
KEY QUESTIONS THAT WE HAVE LOOKED AT (2/2)
5. What capacities are needed to ensure effective functioning of the Programme Working Groups?
6. What capacities are needed for overseeing and supporting delivery of the One Programme, including the M&E function, managing the "Delivering as One" change and continuing to enhance coordination in the UN system? Which of these capacities should be in the RCO and which in agencies, and how should they function?
7. What capacities are needed – in UNDP for its admin agent role and in other agencies – to administer the funds coming from the One Fund?
8. What increased capacities are needed in the Operations Management Team to implement/lead the harmonization of business practices?
28
Illustrative example
AGENDA
Timing Session
08.30 – 08.45 Welcome and introduction(introduction by Gulden Turkoz-Cosslett)
08.45 – 10.15 Setting expectations for future role and capacity of the UN in Albania(facilitation by GCMST)
10.15 – 10.30 Coffee break
10.30 – 12.15 Review of current capacity(presentation and facilitation by GCMST)
12.15 – 13.15 Lunch
13.15 – 15.45 Plan for the way forward(facilitation by GCMST)
15.45 – 16.00 Coffee break
16.00 – 17.00 Action plan and key messages for communications(facilitation by GCMST)
29
30
How to contributePriority improvement areas for UN to work on
Policy advice
Technical assistance & training
Network creation
Advocacy Program & project
manage-ment /
operations
Research / normative
work / monitoring
Total
Strengthening government systems (incl. civil service stability, info sharing, etc.)
2.3 2.8 0.2 2.1 0.1 7.4
Democratic governance (incl. strengthening civil society) 1.4 1.5 0.1 1.7 0.1 4.8
Social inclusion (incl. adherence to int’l agreements) 6.4 8.2 3.8 15.0 0.4 33.8
Environment (incl. climate change) 1.5 4.2 0.7 1.7 8.1
Reducing informality 0.7 0.8 0.1 0.7 2.2
Economic development (incl. agriculture) 3.7 9.7 0.5 4.8 0.0 18.7
Other (e.g., development policy, mine action, culture, etc.)
0.9 8.6 1.2 2.7 1.1 14.4
Total 16.8 35.5 6.6 28.7 1.7 89.4
VISION FOR UN IN ALBANIA IN 5-10 YEARS COMPARED WITH CURRENT CAPACITY Central Important Part of work Not part of work
Note: Operations and cross-cutting FTEs not included in data presented in this chart (they amount to 122 FTEs)
2.3 Current programmatic capacity in FTEs
Workshop output
AGENDA
Timing Session
08.30 – 08.45 Welcome and introduction(introduction by Gulden Turkoz-Cosslett)
08.45 – 10.15 Setting expectations for future role and capacity of the UN in Albania(facilitation by GCMST)
10.15 – 10.30 Coffee break
10.30 – 12.15 Review of current capacity(presentation and facilitation by GCMST)
12.15 – 13.15 Lunch
13.15 – 15.45 Plan for the way forward(facilitation by GCMST)
15.45 – 16.00 Coffee break
16.00 – 17.00 Action plan and key messages for communications(facilitation by GCMST)
31