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AL shaimaa gamaleldin mohmaed salaheldin yassen. 7 st fouad atallah -elmaadi - cairo. Telephone: 0225237634 Mobile: +201285286217 – +201121904176
E-mail: [email protected]
OBJECTIVE Look for the opportunity that can make me efficient more and more opportunity that gives to me and
I give to it things to be more efficient for my job.
EDUCATION
University Degree : Helwan university Faculty : Bachelor of social service Graduation year : 2011.
SKILLS
Computer Skills: -
• An Excellent knowledge of the operating systems of Microsoft® Windows®10
• Very good knowledge of Microsoft® Office® (Excel, PowerPoint, Word, Access).
• An Excellent knowledge of Internet and website design.
• Reforming or covering the simpleton problems with the computer's hardware.
• I am always eager to update myself with the latest software’s and products knowledge in computer field.
• I.C.D.L. Language Skills: -
Native language is Arabic.
Very Good command of both written and spoken English. EXPERIENCE
Previous employment: -
1- Customer service in Egypt travel company (August 2011 to February 2012).
• Welcome customers with a smile as they enter premises.
• Proactively ask customer how they can be assisted.
• Provide customers with product information that they need.
• Make reservation for Hage and Omra.
2- Marketing and sales in Cannon company (March 2012 to April 2013).
• Listening to customer needs.
• Track trends and monitor competition.
• Work and transmit brand values.
• Coordinate efforts with those of the marketing partners of the company.
• Communicate with the rest of the company.
• Help improve sales processes and customer.
3- Customer service in Orange company (May 2013 to June 2014). • Deal directly with customers either by telephone.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Provide the customer about the prices and information.
• Open and maintain customer accounts by recording account information.
4- N.T.R.A company (July 2014 to Jan 2015).
• Assist the customer as consumer protection.
• implementation of a regulatory framework that stimulates
Competition and elevates the level of quality of provided services.
• Establishing the basis for e-governance at the federal level.
• Promoting a digital lifestyle
5- Customer service at Raya contact center company project (Etisalat UAE) (Feb 2015 to Jan
2018).
• Receiving customer calls and trying to respond to their inquiries and questions.
• Handling customer complaints and hard call s gently and trying to finish the
situation.
• Deal directly with customers either by telephone and face to face.
• respond promptly to customer inquiries.
• handle and resolve customer complaints.
• obtain and evaluate all relevant information to handle product and service inquiries.
Guest Services attendant in dream park (Dream Land company) (Feb 2018 until now).
• Greet and welcome guests to Park
• Handle all situations in a professional, calm, and courteous manner.
• Assess guest complaints, comments, and special requests - provide on-the-spot resolutions.
• Provide superior guest service at all time.
INTERESTS
• Dram – Playing volleyball - Walking - Traveling – meeting people of different cultures. PERSON MORE INFORMATION
1. •Date of Birth: 4/12/1989
2. •Marital Status: Single.
3. •Gender: Female.
4. •Nationality: Egyptian.
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References are available upon request.
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