A IRLIN E M A NA GEM ENT & ORGA NIZATION

CLA SS : AV IAT ION M A NA G EM EN T ( PLT 219)

SEM EST ER: FA LL 2014

SCHOOL OF AV IAT ION

LUIS M A RTİN- DO M İNG O

SELİN BAYGUN ESLİSOO2534

Airline Mgt & Organization: Challenges

Challenges Jetblue & Singapur Airlines

MANAGEMENT SYSTEM

MANAGEMENT

David  BargerChief Executive Officer and Director

Robin HayesPresident

Mark PowersChief Financial Officer

Eash SundaramChief Information Officer

BLUE JET AIRLINES

   

MANAGEMENT

CEO Chairman Stephen Lee

ORGANISATION

FSC: More hierarchical organizations

LCC: More lean (flat) organizations

MANAGEMENT FUNCTIONS

Airline Legal requirements: FAA

FAA-121: Scheduled air carrier(commercial aviation).

FAA

• Director of Safety• Director Operations• Chief Pilot• Director of Maintenance• Chief İnspector

BLUE JET/EMPLOYEE(2013)

Our full-time equivalent employees at December 31, 2013 consisted of

2,407 pilots, 2,598 flight attendants, 3,586 airport operations personnel,

581 technicians (whom other airlines may refer to as mechanics), 1,025

reservation agents, and 2,833 management and other personnel. At

December 31, 2013, we employed 11,021 full-time and 3,862 part-time

employees.

BLUEJET/FLET(2013)

TOTAL OF A/C: 125

BLUEJET/TOTAL PAX(2013)

TOTAL NUMBER OF PAX48MILLION

DATA for BLUE JETas LOW-COST CARRIER

Data:Num of Staff: 14,883Pax: 48 millionNum of Aircraft: 215Staff / Pax = 2.94 staff per 10,000 paxStaff / Aircraft = 28 staff per aircraft

SINGAPUR AIRLINESas FULL SERVICE AIRLINE

Data:Num of Staff: 21,534 staffPax:  63,294 millionNum of Aircraft: 217Staff / Pax = 8.24 staff per10,000 paxStaff / Aircraft = 58,4staff peraircraft

STAFF PER 10.000 PAX

bluejet singapore0

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blueJetSingaporekategories

My Conclusion

BlueJET has welcomed 48m passengers based on IATA‘s 2012 traffic statistics, meaning, has grown to carry over 48 that passengers onboard, at an average fare of just €48, which meant that these passengers saved over €7billion, compared to the high fares charged by their competitor‘s including

Air France, British Airways, Easyjet and Lufthansa (full service airlines) They say they expect growing to 110millionpassengers and 410 aircraft by 2019 This finding indicates that blueJet is a low cost carrier and their target making

more revenue and reaching more people with offering low cost tickets. That means they may not offer good quality service but they are serving an alternative service as cheaper flights for growing their company. Besides, Ryan Air works on improved their industry leading passenger service with better punctuality, fewer lost bags and lesscancellations. Consequently, the employee for per staff is less than high-quality airlines like Singapoure , which means BlueJetcut their staff for per passenger who is serving. So, passengers onboard get low quality of operational service in-flight. We can see clearly in their annual. Average BlueJet’s passengers per staff member in 2013 is 8,753 million and 8,983 in 2012.So they cut their personnel percentage of -3% .

RESOURCES

AİRLİNES ANNUAL REPORTS WEBSITESWİKİPEDİAAIRLINES CREW

SELİN BAYGUNESLİSOO2534OZYEGIN UNIVERSITY/PILOT TRAINING