AIR Issue No. 8 - November 2011

CANADIAN AVIATION

INTELLIGENCE REPORT

IN THIS ISSUE:

CEO Update – p 1

Trends in Airport Concessions & Passenger Services: Digital Communications & Entertainment – p 2

Customer-centric Airport Environment – p 4

Airline Data – p 6

Airport Data – p 9

News – p 10

Asia Report – p 16

European Report – p 17

Washington Report – p 18

InterVISTAS News – p 21

NOVEMBER 2011

InterVISTAS’ Canadian Aviation Intelligence Report November 2011 Copyright ©2011 InterVISTAS Consulting Inc., all rights reserved. Page 1

Gerry Bruno

Group Chief Executive Officer

CEO UPDATE November 2011

Welcome to the November 2011 edition of InterVISTAS Consulting Inc.’s Canadian Aviation Intelligence Report (CAIR).

The InterVISTAS Group continues to be active in delivering a diverse range of consulting projects around the world and some of the new projects we are working on are listed below:

Gulfport-Biloxi International Airport Ad-Hoc Air Service Development Gulfport-Biloxi International Airport has signed a new on-call contract for ad-hoc air service development work with InterVISTAS.

Baton Rouge Metropolitan Airport (BTR) Leakage Study InterVISTAS has been commissioned by Baton Rouge Metropolitan Airport (BTR) to provide a leakage study to assess the number and destinations of passengers from the BTR catchment area.

Helsinki Vantaa Airport Air Service Development Helsinki Vantaa Airport has engaged InterVISTAS to provide detailed route forecasts in support of a business case for new long haul air service. The analysis will be used to strengthen the business case for the potential route and will include forecasts of market share, load factor, flight revenue, connecting passengers, traffic stimulations and impact on existing airlines.

Budapest Airport Air Service Development Budapest Airport has awarded InterVISTAS a contract to support the pursuit of new long haul air service. InterVISTAS is responsible for preparing and delivering comprehensive route analysis and business case presentations to the target airlines and is pleased to continue to support the route development efforts of Budapest Airport.

The November 2011 CAIR Line-Up This month, we lead off with an article on trends in airport concessions and passenger services highlighting digital communications and entertainment, and an article on customer-centric airport environments, followed by our regular monthly columns, which include:

Asia Report

European Report

Washington Report

We hope you enjoy this issue.


Karla Petri

Manager, Consumer Research

TRENDS IN AIRPORT CONCESSIONS &

PASSENGER SERVICES: DIGITAL

COMMUNICATIONS & ENTERTAINMENT November 2011

Digital communications and entertainment technology is on the rise and its usage is growing rapidly amongst air travellers. Technology is impacting how travellers book and purchase airline tickets, how they communicate with airlines and airports and how they utilize their travel time. Airports across North America, and globally, have recognized and responded to this trend by increasing their focus on social networking. Latest developments show airports focusing on passenger offerings such as airport wi-fi access and expanding their concessions programs to accommodate passengers’ digital needs.

The tourism and travel industry has experienced rapid growth in on-line travel purchases (compared with other methods) for a number of years now. Based on 2010 European data, travel is larger than the next four categories of e-commerce purchases combined, with over 65% of all travel now booked online.1

In addition, the rise of social networking has led to numerous airports implementing major social networking programs and mobile phone based services in an effort to better interact and communicate with their passengers. For example, in 2011, 22% of North American airports had a major social networking program in place, while 44% were in the R&D or pilot project phase.2

Airports have also seen a dramatic increase in the number of travellers carrying mobile devices. In a 2011 survey of passenger self-service trends, only 5% of survey respondents indicated that they did not carry a mobile device. Of those who responded, 54% indicated that they carried a smartphone (capable of accessing social networks and real time travel information). This number is up from 16% in 2008. 3

In addition to using technology to communicate with customers, airports are now recognizing the need to offer better internet access and digital products and services. Here are a few of the more recent developments InterVISTAS has seen from airports in the area of digital communications and entertainment:

Improved Wi-Fi Access. Boingo Wireless is a leading wi-fi software and services provider offering high speed wi-fi access. Users can access the mobile Internet at over 400,000 “hot spot” locations worldwide with one monthly fee. This allows passengers to stay connected, while travelling, without incurring heavy data and roaming charges on their plan. Boingo has a strong presence at airports and is also prevalent in restaurants, shopping malls, convention centers and major sports venues globally. In November of 2011, Boingo announced that it will offer a personal VPN to improve user security. Continuing to raise the bar of passenger expectations, Boingo has recently added “hotspots” in Japan on over 800 buses and limousines en route to and from Narita and Haneda airports.

1 Source: Travelport Consumer Research 2010

2 Source: 2011 Digital Communications Survey, ACI-NA Presentation (2011 Airport IT Trend, SITA) 2 Source: 2011 Digital Communications Survey, ACI-NA Presentation (2011 Airport IT Trend, SITA)

3 Source: 2011 Digital Communications Survey, ACI-NA Presentation (2011 Passenger Self Service Trends, SITA)


DIGITAL COMMUNICATIONS &

ENTERTAINMENT – CON’T

New Airport Concessions: Boutique iStore. Montréal based “Boutique iStore” is a specialty retailer of digital electronics and accessories. They are an authorized Apple retailer and also carry other leading brands of hardware and accessories. 2011 has seen the opening of two stores in Montréal’s Trudeau Airport (YUL), two stores at Vancouver (YVR) and two in Toronto Pearson (YYZ). Canadian expansion is expected to continue and iStore also has plans to expand to U.S. airports in 2012. This concept has allowed airports in Canada to diversify their concessions offerings by offering digital savvy passengers the full range of “digital lifestyle” products.

New Airport Entertainment Options: InMotion. InMotion is the largest U.S. airport retailer offering entertainment and electronics. While in operation since 1999, their most recent offering is the “Download2Go” digital kiosks. These kiosks allow travelers to download digital movies, television shows and music tracks to SD cards and flash drives, on the spot and without an internet connection. Downloads take about two minutes to complete and allow passengers access to quick and affordable entertainment while travelling.

These recent developments would indicate that digital communications and entertainment are top of mind for many airports in North America and globally. Airports are taking steps to both expand and diversify their concession programs and enhance the passenger experience by offering high quality digital communications and entertainment products and services to the travelling public. This is an innovative and promising trend in airport retail and passenger services to be closely watched as airports will need to keep up with continually rising passenger expectations

Vancouver International Airport’s pre-security boutique iStore


Diego Leon Chi

Senior Analyst

THE CUSTOMER-CENTRIC AIRPORT

ENVIRONMENT November 2011

Aviation is a service industry and, like all service industries, customers have choices to make when it comes to their needs and expectations while travelling for business or personal reasons. Even if their choice of airports is still limited, customers will decide how they will spend their time and whether they will spend their money at airport facilities.

While customer choices will impact an airport’s bottom line, the choice airports make in terms of serving customers will have an effect on its revenues and its cost structure. This is why customer satisfaction is critical for airports.

Airport customers traditionally are thought to be passengers. However, “passengers” is not a name tag universally applied to all people who use an airport on a daily basis. Business passengers have specific requirements and expectations that will differ from leisure passengers. In addition, there are family, friends and colleagues who drop off and pick up passengers who also are exposed to and use airport services and products. Airport customers also include intermediary groups such as staff of airlines, concessionaires, tenants, governmental agencies, and the airport itself, to name a few.

Successful airports around the world have adopted a “customer-centric” approach and these results-driven airport environments stay close to their customers and understand their preferences in order to improve service, develop customer loyalty, focus operations and increase revenues. Airports can make smarter service investments by understanding their customers and aspects of their experience that impact attitudes, intentions, and ultimately behaviour.

There are several identifiable benefits of establishing a customer-centric and results-driven airport environment. An airport can quickly tarnish its image in the eyes of its customers, employees, and business partners if it fails to deliver on a service promise. Customer-centric airports establish meaningful customer relations and utilise those relations to identify customers’ top priorities and new services that will increase customer satisfaction and revenue.


THE CUSTOMER-CENTRIC AIRPORT

ENVIRONMENT – CON’T

Customers’ top priorities are those essential aspects of the airport’s facilities and operations that drive customer satisfaction. These items are areas that customers have identified as important and where performance can be improved. Each airport will have certain priorities that are unique to their environment, but it is commonly the case that certain universal priorities show up consistently for many airports in customer satisfaction surveys.

Post 9-11, safety and security at the airport still continues to appear on most customers’ top priority lists. Cleanliness of terminal, courtesy of airport staff, accurate baggage handling, the quality and variety of concessions, and security screening and check-in processes are also common drivers of customer satisfaction at airports across the globe. But whether they would drive customer satisfaction, increase revenues and deliver loyalty depends on how well the airport performs in key service areas of importance to the customer.

In conclusion, improving customer satisfaction requires an understanding of the impact of customer expectations and the perceptions and realities of their airport service experience. Airports that are customer-centric generate delighted customers, positive word of mouth recommendations, increased employee motivation, a desirable airport image, and a positive impact on the bottom-line.


AIRLINE DATA - CANADA Traffic and Load Factors on Canada’s Major Air Carriers October 2011

Air Carrier

Passenger Traffic Revenue Passenger

Kilometres

Capacity Available Seat Kilometres

Load Factor

% Change over 2010

% Change from 2009

% Change over 2010

% Change from 2009

Change over 2010

Change from 2009

Air Canada4 +2.0% +11.4% +3.2% +11.8% -0.9pts

(to 79.4%) -0.2pts

(from 79.6%)

Domestic +1.8% +4.0% +2.1% +3.8% -0.4pts +0.1pts

International & Charter

+2.1% +15.0% +3.7% +15.6% -1.2pts -0.4pts

WestJet +6.7% +21.0% +6.7% +20.9% 0.0pts

(to 77.4%) +0.1pts

(from 77.3%)

Analysis:

Air Canada’s system-wide load factor decreased 0.9 percentage points to 79.4% in October 2011 compared to October 2010. The carrier had not reported a system load factor below 80% since March 2011.

Overall traffic for Air Canada grew for the month of October, with domestic (+1.6%) and international (+2.1%) traffic increasing slightly year-over-year. Each of the carrier’s markets experienced a rise in traffic in October 2011 compared to October 2010, except for the Atlantic market which recorded a traffic decrease of 1.4% over the period.

Both WestJet’s traffic and capacity increased by 6.7% in October 2011 over October 2010, with the carrier transporting 80,000 more passengers this month. Its system-wide load factor remained constant (at 77%) year-over-year. The increase in traffic is likely a continued response to WestJet’s launch of services to Las Vegas from Prince George and Hamilton last September.

4 Air Canada Mainline consists of all Air Canada operations with the exception of Air Canada Express (formerly Air Canada Jazz).


AIRLINE DATA – U.S. U.S. Airlines Release Traffic Figures October 2011

Airline Traffic

(RPMs – millions) Capacity

(ASMs – millions) Load Factor

2,512

7.6%

3,010

6.5%

83.5%

0.9 pts

854

6.2%

1,135

6.4%

75.3%

0.1 pts

1, 2

17,024

5.1%

20,760

3.4%

82.0%

1.5 pts

10,653

1.1%

12,799

0.7%

83.2%

0.3 pts

15,980

3.8%

19,294

3.1%

82.6%

0.6 pts

3 4,912

1.5%

5,866

1.7%

83.7%

0.1 pts

4

8,708

3.5%

10,698

4.0%

81.4%

0.4 pts

Notes: 1. Load factor includes scheduled service only. 2. Consolidated results for United Continental Holdings.

3. Results are fore mainline operations which include US Airways Express flights operated by wholly owned subsidiaries PSA Airlines and Piedmont Airlines.

4. Results are combined traffic results for Southwest Airlines and AirTran. Source: Carrier traffic reports.


AIRLINE DATA – INTERNATIONAL International Airlines Release Traffic Figures October 2011

Airline Traffic

(RPKs – millions) Capacity

(ASKs – millions) Load Factor

1

19,260

5.7%

22,956

6.1%

83.9%

0.3 pts

2

18,567

2.8%

24,019

8.0%

77.3%

3.9 pts

10,308

4.2%

12,988

4.8%

79.4%

0.4 pts

3

9,277

1.1%

11,395

0.2%

81.4%

1.1 pts

7,297

0.7%

9,516

4.6%

76.7%

2.9 pts

4

4,796

23.5%

6,549

23.2%

73.2%

0.2 pts

5

8,824

6.2%

11,011

10.3%

80.1%

3.1 pts

Notes: 1. Includes Martinair. 2. Includes Lufthansa Passenger Airlines, SWISS, Austrian Airlines, British Midland, and Germanwings. 3. Includes Qantas Domestic, QantasLink, Jetstar Domestic, Qantas International, Jetstar International, and

Jetstar Asia. 4. Traffic results are for September 2011 as October 2011 results are not yet posted. 5. Includes Cathay Pacific and Dragonair.

InterVISTAS’ Canadian Aviation Intelligence Report November 2011 Copyright ©2011 InterVISTAS Consulting Inc., all rights reserved.

Page 9

Summary of Total Year-Over-Year Passenger Traffic Performance at Selected Canadian Airports

Toronto Vancouver Montréal Calgary Edmonton Ottawa Winnipeg Halifax Victoria Kelowna Saskatoon Regina St.

John’s

2010

3rd Quarter +6.2% +2.4% +7.4% +3.4% +0.2% +5.8% +0.5% +1.6% -1.6% +2.5% +3.6% +7.1% +6.7%

October +8.6% +7.3% +8.4% +3.3% -1.8% +2.1% -1.0% +0.2% -2.0% +3.0% +2.2% +4.9% +4.4%

November +6.2% +5.8% +8.1% +8.1% +1.2% +7.1% +2.2% +3.9% -3.6% -6.1% +5.0% +9.5% +6.3%

December +5.8% +3.0% +5.8% +0.4% -2.2% +5.6% -0.6% +7.2% -3.0% +2.4% +3.3% +14.9% +8.8%

4th Quarter +6.9% +5.3% +7.4% +3.8% -1.0% +4.9% +0.1% +3.5% -2.8% -0.2% +3.5% +9.8% +6.3%

2011

January +6.8% +3.0% +8.5% +1.9% +0.7% +3.2% -2.7% +4.0% +1.6% -1.9% -2.6% +3.9% +1.9%

February +4.6% -3.1% +5.1% -1.2% +0.3% +3.2% -2.2% +12.3% +1.5% +4.9% -0.3% +2.4% +4.8%

March +5.0% +0.5% +6.0% -0.8% +1.7% +0.1% -2.6% +1.4% -5.6% -3.0% +4.7% +5.2% N/A

1st Quarter +5.4% +0.1% +6.5% -0.1% +0.9% +2.1% -2.5% +5.4% -1.2% -0.2% +0.4% +3.8% N/A

April +6.1% +0.5% +6.9% +2.2% +3.1% +2.7% -1.4% +3.4% -5.5% -3.1% -0.6% +6.2% N/A

May +5.3% +1.5% +5.6% +1.5% +2.5% +1.8% -2.4% +0.3% -1.4% -1.6% +0.9% +3.7% N/A

June +4.6% +1.1% +5.7% +0.2% +1.8% +0.2% -0.6% +1.1% -3.4% +1.7% +0.7% -2.1% N/A

2nd Quarter +5.3% +1.1% +6.0% +1.3% +2.5% +1.5% -1.4% +1.6% -3.4% -1.0% +0.4% +2.6% N/A

July +6.1% +1.8% +7.4% +1.1% +4.0% +4.9% +1.5% +0.7% +1.3% -0.1% +4.3% -1.7% N/A

August +4.9% +3.3% +4.9% +2.7% +3.3% +2.6% +4.6% +0.3% +1.4% -2.5% +1.4% -3.3% N/A

September +5.4% +2.9% +5.3% +1.8% +4.1% +6.7% +1.9% +1.7% -2.9% +2.7% +5.2% +4.2% N/A

3rd Quarter +5.5% +2.7% +5.8% +1.8% +3.8% +4.7% +2.7% +0.8% 0.0% -0.2% +3.6% -0.4% N/A

Source: Transport Canada and individual airports’ traffic reports. Note: Subject to revision. Passenger traffic for some airports was not yet available at the time of publication.


NEWS AIR CANADA UPDATE

AIR CANADA SIGNS FIVE-YEAR AGREEMENT WITH DELTA TECHOPS

Air Canada signed a five-year agreement with Delta TechOps, the maintenance division of Delta Air Lines. Delta TechOps

will be providing the Canadian carrier with repair and overhaul services for their Pratt & Whitney PW4060 engines. Air Canada uses these engines to operate nine of its Boeing 767 aircraft. Delta TechOps also provides airline maintenance, repair and overhaul services for 150 aviation and airline customers worldwide, specializing in engines, components and hangar and line maintenance.

AIR CANADA INCREASES FREQUENCY AND CAPACITY OF FLIGHTS TO TOKYO AND FRANKFURT FROM CALGARY

Air Canada announced that beginning 27 April 2012, it will be increasing the frequency of its non-stop summer flights

from Calgary to Tokyo to five weekly flights. Subject to approval from government officials in Japan, Air Canada intends to offer non-stop services from Calgary to Tokyo on a year-round basis. Furthermore, the carrier will be increasing the capacity of its flights from Calgary to Frankfurt by operating the service with a 265-seat Airbus A330-300 aircraft year-round. The change to a larger aircraft would increase capacity on the route by 25% in the winter.

AIR CANADA REACHES TENTATIVE AGREEMENT WITH FLIGHT ATTENDANTS’ UNION

On 7 November 2011, Canada Industrial Relations Board (CIRB) made a final ruling on the new agreement between

Air Canada and the union representing its flight attendants, the Canadian Union of Public Employees (CUPE). The independent arbitrator ruled that the tentative agreement initially reached by the two parties on 20 September 2011 would be the new binding collective

agreement between the airline and its flight attendants. This tentative agreement was not ratified by union membership previously, and after a standstill between the two parties on issues pertaining to wages, pensions, crew rest and working conditions, the dispute was passed on to a federal arbitrator.

AIR CANADA LAUNCHES FIRST FLIGHT FROM NEW WINNIPEG AIRPORT TERMINAL

On 30 October 2011, Air Canada launched the first flight from the new terminal at the Winnipeg James Armstrong

Richardson International Airport. The first flight from the new facility was destined for Toronto. The carrier also inaugurated its newest Maple Leaf Lounge at the terminal.

WESTJET UPDATE

WESTJET AWARDED EIGHT SLOT PAIRS AT NEW YORK’S LAGUARDIA AIRPORT

On 23 November 2011, WestJet

announced that it was awarded eight slot pairs at New York’s LaGuardia airport. WestJet is currently in the process of finalizing the transaction, and schedule details for services to the New York airport that have yet to be announced. Select Canadian and American airlines were invited to participate in the auction held by the U.S. Federal Aviation Authority (FAA) and bid on slot packages for LaGuardia Airport and Ronald Reagan National Airport.

WESTJET INTRODUCES NEW TRANSBORDER SERVICES FROM KELOWNA, BC AND LONDON, ON

This winter season, WestJet will be introducing new

transborder services from Kelowna, British Columbia to Phoenix, Arizona. The carrier will also be offering services from London, Ontario to Las Vegas, Nevada. Both services to Phoenix and to Las Vegas will be offered once weekly.


WESTJET OFFERS FIRST SEASONAL NON-STOP SERVICE TO SAN JUAN, PUERTO RICO

On 5 November 2011, WestJet launched its

first seasonal service to Puerto Rico. The new non-stop flight departed from Toronto Pearson International Airport. It will be offered twice weekly until 28 April 2012, and operated by Boeing Next-Generation 737 aircraft. According to the Secretary of the Department of Economic Development and Commerce of Puerto Rico, José R. Pérez-Riera, WestJet’s new service to Puerto Rico is estimated to have an economic impact of $6.8 million.

U.S. AIRLINES UPDATE

DELTA AIRLINES DISCONTINUES INTERNATIONAL FLIGHTS

Delta Air Lines announced that it will

discontinue some international flights from Atlanta. The carrier cited high fuel prices and economic uncertainty as reasons behind the flight cut backs. Destinations affected by the flight reductions from Atlanta include Shanghai, Athens, Copenhagen, Moscow, Prague and Tel Aviv. The carrier will also be cutting back services from New York to Manchester, Budapest and Berlin. All together Delta Air Lines anticipates cutting flight capacity by 2% in 2012.

AIRTRAN DROPS SERVICES TO FIVE DESTINATIONS

On 11 November 2011, AirTran announced that it will be dropping

services to five destinations in June 2012, due to high fuel costs and the weak economic conditions. Effective next summer, the carrier will no longer be offering services to Dulles International Airport in D.C., Miami International Airport in Florida, Knoxville McGhee Tyson Airport in Tennessee, Bloomington-Normal Regional Airport in Illinois and Yeager Airport in West Virginia. However, Southwest Airlines, which acquired AirTran in May 2012, will continue operate flights to Dulles International Airport.

ALASKA AIRLINES AND HORIZON AIR TO INTRODUCE BIOFUEL FLIGHTS

Alaska Airlines and Horizon Air announced that they will be

introducing 75 scheduled domestic flights that will be operated using biofuel. Twenty percent of the fuel used to operate the aircraft will consist of biofuel derived from used cooking oil. The carriers’ first commercial aircraft to be operated with the blended fuel are Boeing 737s and Bombardier Q400s on routes from Seattle, Washington to Portland, Oregon, and to Washington, D.C, respectively. The alternative fuel is supplied by broker SkyNRG and made by Dynamic Fuels.

UNITED AIRLINES AND CONTINENTAL TO LAUNCH NEW INTERNATIONAL ROUTES

On 8 November 2012, United Airlines and Continental Airlines announced that they

will be launching new international routes in 2012. United Airlines will be adding new daily services from New York/Newark to Buenos Aires, Argentina beginning in April 2012. Similarly, Continental Airlines will be expanding its network to include daily flights from Washington/Dulles to Manchester, U.K. and Dublin, Ireland in May 2012 and June 2012, respectively. Continental will also be introducing weekly services from Los Angeles to Durango, Mexico in March 2012. These additional non-stop flights are still subject to government approval.


CARGO UPDATE

CARGOLUX LAUNCHES FIRST SERVICE OPERATED BY BOEING 747-8 FREIGHTER

On 21 November 2011, Cargolux launched its first commercial

freighter service operated by a Boeing 747-8 freighter aircraft. The cargo flight landed in Huntsville International Airport (HSV) in Alabama. The European cargo carrier received the delivery of its first B747-8 freighters in October 2011, and is the first customer to launch commercial services operated by the aircraft. The U.S. Federal Aviation Administration (FAA) granted HSV certification to handle the longer and wider freighter aircraft in August 2011. Other U.S. airports certified to accommodate the aircraft include Chicago O’Hare International Airport, John F. Kennedy International Airport, Hartsfield-Jackson Atlanta International Airport and Miami International Airport.

DB SCHENKER INTRODUCES NEW SERVICES FROM LUXEMBOURG

On 16 November 2011, DB Schenker

Logistics announced that it will be introducing new air freight services, connecting from Luxembourg to Chicago and Toronto and from Luxembourg to Atlanta and Houston. The new cargo flights will be operated by Boeing 777 freighter aircraft. The flights from Luxembourg to Chicago and Toronto will occur once weekly, while the flights to Atlanta and Houston will occur twice weekly.

CANADA AND OTHERS INDICATE INTENTION TO JOIN TRANS-PACIFIC PARTNERSHIP

During the Asia-Pacific Economic Cooperation (APEC) 2011 summit held on 12-13 November 2011 in

Hawaii, Canada, Japan and Mexico indicated their intention to join the Trans-Pacific Partnership (TPP). TPP is a trade agreement currently being negotiated by nine countries - Australia, Brunei Darussalam, Chile, Malaysia, New Zealand, Peru, Singapore, Vietnam, and the United States. With the intention to promote trade and investment, the partnership would assist in increasing market access and expanding trade with Asia. If Canada, Japan and Mexico join the nine existing members, the TPP would represent approximately 40% of global output all together.

LUFTHANSA CARGO REDUCES FREIGHTER FLIGHTS TO/FROM CHINA

Due to the night ban at Frankfurt Airport issued by court officials, Lufthansa Cargo announced that it will be reducing its weekly

freighter flights to/from China. The air freight carrier will be re-routing services through Cologne and will also be amending the schedule of its North American operations. According to the German airline, the night ban will delay the delivery time of goods to up to 12 hours and will lead to a loss of more than $10 million dollars. Frankfurt Airport is the seventh largest airport in terms of air cargo traffic. The ban on night flights was issued by court officials in response to complaints of aircraft noise made by adjacent neighbourhoods.


PEOPLE IN THE NEWS

HOWARD ENG APPOINTED PRESIDENT AND CEO OF GREATER TORONTO AIRPORTS AUTHORITY

On 29 November 2011, the Greater Toronto Airports Authority announced that Howard Eng has been appointed as the airport authority’s President and

CEO. Mr. Eng currently holds the position of Executive Director, Airport Operations at Hong Kong International Airport. He has previously served at Edmonton International Airport as Vice President, Operations. Mr. Eng is expected to assume his new position in the first quarter of 2012.

JOSEPH CARON APPOINTED TO BOARD OF VANCOUVER AIRPORT AUTHORITY

On 17 November 2011, the Vancouver Airport Authority announced that Joseph Caron has been appointed to the airport authority’s Board of Directors. Mr. Caron currently

serves as Strategic Advisor, Asia-Pacific at Heenan Blaikie, and has previously served in the Foreign and Defence Secretariat of the Privy Council Office and as Assistant Deputy Minister for Asia-Pacific at the Department of Foreign Affairs and International Trade. He has also held the position as Canada’s Senior Official for Asia-Pacific Economic Cooperation.

TOURISM RICHMOND CEO ELECTED TO BOARD OF TOURISM INFORMATION ASSOCIATION OF BC (TIACBC)

Tourism Richmond CEO, Tracy Lakeman, was elected as member of the board of the Tourism Information Association of B.C. (TIABC). TIABC was formerly known as the Council of Tourism Associations of BC, and

represents the interests of the businesses of the tourism sector in B.C. Ms. Lakeman has served as the head of the destination marketing association of the City of Richmond since 2004 and has 15 years of experience in the tourism

sector. She is also an active member of the Tourism Industry Association of Canada (TIAC) and the Destination Marketing Association International (DMAI).

BOEING ANNOUNCES GREG SMITH TO ASSUME POSITION OF EXECUTIVE VICE PRESIDENT AND CHIEF FINANCIAL OFFICER

Boeing announced that Greg Smith will assume the position of Executive Vice President and Chief Financial Officer on 1 February 2012. Mr. Smith currently serves as Corporate

Controller and Finance Vice President of the aircraft manufacturing company, and has held this position since February 2010. He will be succeeding Boeing’s current Executive Vice President, Corporate President and Chief Financial Officer, James Bell, who announced his retirement effective 1 April 2012.

ALEXANDRE DE JUNIAC APPOINTED AS NEW CHAIRMAN AND CEO OF AIR FRANCE

Air France’s Governing Board approved the appointment of Alexandre de Juniac as the new Chairman and CEO of the airline on 16 November 2011, effective immediately. Mr. de Juniac

previously served as the Private Secretary to Christine Lagarde, Minister for the Economy, Industry and Employment. His predecessor, Pierre-Henri Gourgeon resigned from his position in October 2011. Jean-Cyril Spinetta, chairman and CEO of the Air France KLM Group, had been serving the position temporarily since 17 October 2011.


AIRPORTS UPDATE

NEW AIR TERMINAL OPENS AT WINNIPEG INTERNATIONAL AIRPORT

The new air terminal at Winnipeg James Armstrong Richardson

International Airport (YWG) opened on 30 October 2011. As the first Canadian airport with Leadership in Energy and Environmental Design (LEED) certification, it is considered the greenest airport terminal in Canada. It was designed by Pelli Clarke Pelli Architects, and features skylights and glass windows to showcase Manitoba’s vast sky and prairies. The new 51,000 square metre facility, which began construction in 2008, is estimated to have cost $585 million. The old terminal building is scheduled for demolition.

VICTORIA AIRPORT RANKS AMONGST TOP 10 MOST LOVED AIRPORTS IN THE WORLD

On 17 November 2011, CNNGo

announced that according to a poll it conducted, Victoria International Airport (YYJ) ranked as the eighth most loved airport in the world. Respondents recognized YYJ for its ease, efficiency and friendliness, and gave particular mention to the airport’s 'chocolatier' exhibit and the 2.5 kilometre bike path around airport grounds. No other Canadian airports ranked amongst the top 10. Hong Kong International Airport received first place in the ranking, and Singapore Changi Airport received second place.

NASHVILLE INTERNATIONAL AIRPORT RECEIVES AWARD FOR AIRPORT CONCESSIONS

During the Airports Council International-North America (ACI-NA)

Concession Conference held 8-11 November 2011 in Atlanta, Nashville International Airport (BNA) received the Richard A. Griesbach Award of Excellence in the 2011 Airport Concessions Contest. The winner of the award is selected by an independent panel, and one representative from the winner of the previous year. The recipient of the award in 2010 was the Vancouver International Airport (YVR). A total of 150 airports across the U.S. and Canada were nominated for this year’s contest.

FAA OPENS TESTING SITE AT DAYTONA BEACH INTERNATIONAL AIRPORT

On 7 November 2011, the U.S. Federal Aviation Administration (FAA) opened a new Next Generation Air Transportation System (NextGen) testing site at the Daytona Beach

International Airport (DAB). NextGen is a project by the FAA that focuses on modernizing air traffic control systems to satellite-based systems. There are currently two other testing centres in the U.S. – one in Dallas/Fort Worth International Airport and another near Atlantic City, New Jersey. The facility at DAB is estimated to cost $22 million.


OTHER NEWS

NAV CANADA REACH TENTATIVE AGREEMENT WITH PILOTS’ UNION

On 23 November 2011, NAV Canada announced that it

reached a tentative agreement with the Canadian Federal Pilots Association (CFPA). The CFPA represents over 34 pilots who are responsible for Aeronautical Information Services, Flight Inspection and ANS service design. The tentative agreement is regarding a labour contract between the two parties. Details of the agreement have not been released as it has yet to be ratified by union membership.

HALIFAX GATEWAY RECEIVES FIRST PLACE NATIONAL AWARD FOR MARKETING DEVELOPMENT

Halifax Gateway received the first place national award for its marketing and brand development efforts at the 2011

Economic Development Association of Canada’s annual conference held in Peterborough, Ontario. Its series of print materials, “Halifax Gateway - Make The Connection,” was bestowed the top award in the category for “Printed Collateral”. The winning print materials focus on the advantages of using the Halifax Gateway for the movement of goods and people.

BOEING RECEIVES BIGGEST ORDER FROM LION AIR FOR 230 AIRCRAFT

On 17 November 2011, Boeing announced that it received its biggest

commercial order from Lion Air for 230 aircraft. The total order is equivalent to $21.7 billion, consisting of 201 Boeing 737 “MAX” aircraft and 29 extended range 737 aircraft. The agreement with the Indonesian private carrier also includes options for 150 additional aircraft, valued at $14 billion. Together, the 380 aircraft are valued at $35 billion in list prices. This is the largest order in the history of the U.S. aircraft manufacturer.

PORTER AIRLINES OBTAINS TOP RANKING IN CONDÉ NAST READERS’ CHOICE AWARDS

On 10 November 2011, Porter Airlines announced that it has obtained top

ranking in two categories in the Condé Nast Traveler Readers’ awards. The carrier was ranked as the second top airline worldwide in the “Small Airlines” category, and received sixth place worldwide in the “Top 30 Airlines” category. Porter Airlines is also recognized as the highest ranked Canadian carrier. Other airlines listed in the “Top 30 Airlines” category are Singapore Airlines, Cathay Pacific and Emirates. The awards were determined based on over 28,000 votes by readers of the luxury travel magazine.

AIRBUS DELAYS LAUNCH OF A350 AIRCRAFT

On 10 November 2011, Airbus announced that the launch of its A350 aircraft has been delayed to the first half of 2014, six

months later than its initial launch. The delay is expected to cost EADS, the parent company of Airbus, approximately €200 million (US$273 million). The European airline manufacturer indicated that the first assembly of the long-range jet will begin in the first quarter of 2012. The A350 aircraft is anticipated to rival Boeing’s 787 Dreamliner aircraft, which entered into service in October 2011.


Doris Mak

Director, Special Projects

THE ASIA REPORT November 2011

New agreement between Qantas and pilots and ground crew unions to be decided upon by independent regulator After unsuccessful negotiations between Qantas Airlines and the unions representing its pilots and ground crew, the Australian and International Pilots Association (AIPA) and the Transport Workers Union, all parties agreed on 21 November 2011 that a new agreement will be decided upon by an independent regulator, Fair Work Australia. The dispute involves 1,600 long-haul pilots and 3,800 ground crew, and focuses on issues pertaining to compensation and employment conditions. Fair Work Australia has ordered the unions to stop all industrial action during the arbitration period and until the regulator has come to a decision, which could take up to four years. In response to the industrial action, Qantas grounded all aircraft on 29 October 2011, and locked out all employees included in the agreements being negotiated on 31 October 2011. The carrier’s operations returned to normal on 1 November 2011.

Xiamen Airlines to become member of SkyTeam alliance by end of 2012 Xiamen Airlines, a subsidiary of China Southern Airlines, will become a member of the SkyTeam alliance by the end of 2012. The airline was formally accepted into the alliance on 17 November 2011, and will continue with the process to receive full membership by December 2012. Xiamen Airlines currently has a fleet of 78 aircraft and offers 90% of its services from its three hub airports - Xiamen, Fuzhou and Hangzhou. Through its membership in the alliance, the carrier looks to expand its network and aims to offer international services to Australia, North America and Europe by 2014. SkyTeam alliance currently has 15 member carriers, and the inclusion of Xiamen Airlines will strengthen the alliance’s network in the southeast China region.

AirAsia to start a new premium regional airline called Caterham Jet On 9 November 2011, The Sun Daily, a Malaysian-based newspaper, reported that AirAsia intends to start a new premium regional airline, called Caterham Jet. The name is based on the UK Caterham Cars, a British sports car manufacturer recently purchased by AirAsia chief executive officer Tan Sri Tony Fernandes earlier this year. The new airline is expected to serve business passengers out of its base in downtown Subang airport, just outside Kuala Lumpur, to Bangkok, Singapore and Jakarta starting in May 2012. The Malaysian based AirAsia has already purchased several Bombardier CRJ aircraft for the new airline. The new premium full-service carrier will rival other carriers serving business executives in the region, including the upcoming boutique full-service airline from Qantas, named RedQ.

Cathay Pacific Airways becomes the first carrier in Asia-Pacific to operate Boeing 747-8 freighter On 1 November 2011, Cathay Pacific Airways received the delivery of its first Boeing 747-8 freighter aircraft and will become the first carrier in the Asia-Pacific region to operate the world’s largest commercial air freighter. The Hong Kong-based carrier is expected to receive four more B747-8Fs this year and an additional five next year. Through the purchase of the new freighter aircraft, Cathay Pacific hopes to strengthen its position in Hong Kong as “the world's leading international air cargo hub,” according to the carrier’s CEO, John Slosar. In addition, the airline continues to expand its freighter network by launching new services to domestic and international destinations, and is also in the process of developing a new cargo terminal at Hong Kong International Airport that is to be completed in early 2013.


Ian Kincaid

Vice President, Economic Analysis

THE EUROPEAN REPORT November 2011

British Airways completes redevelopment of engineering base at London Heathrow airport On 22 November 2011, British Airways announced that it has completed the redevelopment of its engineering base at London Heathrow Airport. The engineering base was completed in time for the delivery of the carrier’s new fleet of Airbus A380 aircraft, and two of the hangars were modified to accommodate the super jumbos. British Airways expects to receive 12 new Airbus A380 aircraft in 2013. The landmark buildings that were originally built in the 1950s were designed by Owen Williams.

Lufthansa invests €60 million to provide additional services at new Berlin airport Lufthansa announced that it is investing €60 million (US$81 million) to be able to provide additional services at the new Berlin Brandenburg Airport (BER). The new airport is expected to open on 3 June 2012. The investment by the German carrier will support an increase of 30 flights from BER starting in the summer of 2012. These additional new services will consist of mostly European destinations and two Middle Eastern cities. An additional six A320 aircraft will also be based in BER, increasing capacity on flights from BER by 40%. Through the investment, over 300 new jobs will be generated to support the additional services.

Finnair receives highest score compared to other Nordic airlines in Carbon Disclosure Project report According to the 2011 Nordic Report of the Carbon Disclosure Project (CDP), the only global climate change reporting system in the world today, Finnair scored the highest compared to the other Nordic airlines. The CDP gives a score to each of the airlines based on their reductions of greenhouse gas emissions. In 2011, Finnair received a score of 76 out of 100. According to the report, this indicates that the company’s “senior management understands the business issues related to climate change and are building climate-related risks and opportunities into core business.” In particular, the airline was commended for its leadership in the use of biofuels and the substantial emissions reductions of its travel agencies. Finnair has reduced its greenhouse gas emissions per seat by 25% over the last 12 years, and it intends to reach a 24% reduction in its emissions per seat from 2009 levels by 2017.

BAA decides to sell Edinburgh airport and keep Glasgow Airport On 19 October 2011, BAA airports announced that it has decided to sell Edinburgh Airport and keep Glasgow Airport. This announcement was made in response to a decision made by the UK Competition Commission in July 2011 that required BAA to sell one of the Scottish airports. Preparations for the sale of Edinburgh airport has begun. The UK airport operator intends to formally place the airport on the market in January 2012, and anticipates the sale to be completed by summer 2012. Glasgow airport is the largest airport in Scotland, serving over 9 million passengers and offering more than 100,000 flights each year. In 2011, ACI Europe named Edinburgh Airport as the Best European Airport in the “5-10 million passengers” category.


Steve Martin

Senior Vice President

THE WASHINGTON REPORT November 2011

U.S. Transportation Department Levies First Fines for Tarmac Delays For the first time since promulgating new passenger rights rules that set limits on tarmac delays in April 2010, the U. S. Department of Transportation (DOT) fined an airline for a violation. DOT fined American Eagle Airlines $900,000 for lengthy tarmac delays that took place at Chicago O’Hare International Airport in May 2011.

Under DOT rules, U.S. airlines operating aircraft with 30 or more passenger seats are prohibited from allowing their domestic flights to remain on the tarmac for more than three hours at large-, medium-, small- and non-hub U.S. airports without giving passengers an opportunity to deplane. Exceptions to the time limits are allowed only for safety, security or air traffic control-related reasons. The rules require carriers to include the three-hour provision in their tarmac delay contingency plan commitments to passengers.

On May 29, 2011, American Eagle had tarmac delays of more than three hours on 15 flights arriving at O’Hare. Those 15 flights experienced tarmac delays of up to 3 hours and 45 minutes. A total of 608 passengers were aboard the affected flights. According to DOT’s Aviation Enforcement Office, the airline had a procedure in place to bring passengers subject to a tarmac delay back to the gate, but was late in implementing its procedure.

DOT ordered American Eagle to pay a $900,000 civil penalty. Under the terms of the consent order, up to $250,000 of that amount can be credited for refunds, vouchers, and frequent flyer mile awards provided to the passengers on the affected flights. The sum represents the largest penalty to be paid by an airline in a consumer protection case not involving civil rights violations.

U.S. Opposition to ETS Escalates; House Passes Bill Barring Airline Participation The U.S. House of Representatives passed a bill that would bar U.S. air carriers from participating in the EU Emissions Trading Scheme (ETS). The bill also instructs administration officials to negotiate away penalties imposed under the system. Prospects that the Senate will act are uncertain at this point, although House committee staffers believe that Senate action is now more likely.

The bill – H.R. 2594 – directs the Secretary of Transportation to prohibit operators of civil aircraft of the United States from participating in any ETS unilaterally established by the European Union.

The bill establishes congressional findings that:

The EU has unilaterally imposed an emissions trading scheme on non-EU aircraft flying to and from, as well as within, Europe; and

The EU’s extraterritorial action is inconsistent with long-established international law and practice, including the Chicago Convention of 1944 and the Air Transport Agreement between the U.S. and the EU and its member states, and directly infringes on the sovereignty of the U.S.; and

The EU’s action undermines ongoing efforts at the International Civil Aviation Organization (ICAO) to develop a unified, worldwide approach to reducing aircraft greenhouse gas emissions and has generated unnecessary friction within the international civil aviation community as it endeavours to reduce such emissions.


THE WASHINGTON REPORT – CON’T

The bill directs the Secretary of Transportation – as well as the Administrator of the FAA and other appropriate government officials – to “use their authority to conduct international negotiations and take other actions necessary to ensure that operators of civil aircraft of the United States are held harmless from any emissions trading scheme unilaterally established by the European Union.”

The Obama administration has repeatedly voiced its opposition to the ETS. The administration’s stance has been that imposing the ETS on international aviation is a violation of international law and should not be enforced.

If the bill passes unaltered through the Senate and is signed into law, it will not require U.S. carriers to stop flying to the EU on Jan. 1. The ETS is to begin applying to aviation then, but airlines are not required to begin paying for carbon allowances until April 2013. Only then would U.S. carriers have to stop flying to the EU in order not to violate U.S. law.

The legislation drew criticism from environmentalists. Annie Petsonk, the Environmental Defense Fund’s international counsel, says, "Airlines have done back flips to dodge pollution control in the International Civil Aviation Organization, where countries have spent nearly 15 years failing to agree on a program to cut carbon pollution.” Petsonk believes that the bill could provoke a trade war, although industry analysts scoff at that notion; officials believe that such a trade war is unlikely, and that U.S. airlines will not simply surrender the North Atlantic market to EU carriers.

International opposition to the ETS is continues to mount. Last month, 21 countries from North and South America, Asia and Africa signed a declaration in New Delhi opposing the ETS. In addition, Belgium, France, Italy, the Netherlands and Spain are also calling for a delay in the ETS start date.

The EU vowed it will proceed with including all airlines in its ETS from January 1. “We are confident that the US will respect European law, as the EU always respects US law,” EU commissioner for Climate Action Connie Hedegaard wrote on Twitter.

10th Anniversary of TSA “Celebrated” with Sharp Congressional Criticism On the 10th anniversary of the creation of the Transportation Security Administration (TSA), U.S. House Congressional leaders released a report highly critical of the agency’s management and operations. The report, entitled “A Decade Later: A Call for TSA Reform,” calls for dramatic reform of the nation’s transportation security agency. It characterized TSA as bloated, mismanaged, and ineffective.

“Congress created TSA ten years ago to be a lean, risk-based, adaptive agency, responsible for analyzing intelligence, setting security standards, and overseeing the nation’s transportation security structure. Unfortunately, TSA has lost its way,” said U.S. Rep. John L. Mica (R-FL), Chairman of the Transportation and Infrastructure Committee. “TSA has strayed from its security mission and mushroomed into a top-heavy bureaucracy that includes 3,986 headquarters staff, making $103,852 per year on average, and 9,656 administrators in the field. Currently, TSA has 65,000 employees. Unfortunately, over the past ten years, the agency has spent $57 billion on numerous operational and technology failures.


THE WASHINGTON REPORT – CON’T

Mica asserted that U.S. passengers are safer today than they were ten years ago, but attributed that not to TSA, but to the watchfulness and action of American citizens and passengers, the actions of flight crews and armed pilots, hardened cockpit doors, and the assistance of foreign intelligence agencies.

The Congressional report, attributed to the Republican committee chairmen with jurisdiction over TSA, listed a number of what it called “TSA operational failures” from the last ten years. The report also criticized the agency for spending “a significant amount of taxpayer resources in too many efforts that have provided little or no security benefits.” The report highlighted a number of efforts that have rankled Congress, including:

TSA’s expenditure of a quarter of a billion in taxpayer dollars resulted in a poorly designed, poorly tested, and poorly performing behaviour detection program.

The agency has also failed to successfully implement a long-delayed Transportation Worker Identification Credential (TWIC) program at many of the nation’s ports.

The agency has failed to effectively deploy technology. Since 2001, TSA has expended over $8 billion on screening technology, a significant portion of which has been useless, unused, discarded, poorly deployed, or sitting idle because of a lack of trained personnel.

TSA’s failures regarding personnel include its inability to retain its workforce, high training costs for replacements, and decisions to recruit employees with ads on pizza boxes and discount gas pumps.

The report concludes that TSA’s record of stopping terrorist plots is dismal. Classified evaluations of security performance continue to reveal concerning results. For example, the shoe bomber, the underwear bomber, the Times Square bomber, and the toner cartridge bomb plot were not thwarted by TSA, but by flight crews and passengers, or by foreign intelligence agencies.


INTERVISTAS NEWS InterVISTAS Recent and Upcoming Speaking Engagements

Solomon Wong, Executive Vice President

2011 International Aviation Issues Seminar: Washington, D.C. – 01 & 02 December 2011

Mr. Wong will be presenting “Facilitating Connections: New Ideas and Opportunities”.

CBAA/NBAA Border Issues Seminar: Toronto, ON – 08 December 2011

Mr. Wong will be speaking on “Corporate Aviation Pre-Clearance and New Models of Border Processing”.

Kevin Schorr, Vice President, Air Service Development

2012 ACI-NA Air Service Data and Planning Seminar: Long Beach, C.A. – 22 - 24 January 2011

Mr. Schorr is co-chair of the ACI-NA Marketing & Communications Steering Group’s Air Service Subcommittee and responsible for planning the agenda for this conference. He will be presenting “Peer Group Discussion (Large Airports)”.

Alex Welch, Manager, Route Development


Mr. Welch will be speaking on “Data 6: Quality of Service Index”.

Zach Mensen, Senior Analyst


Mr. Mensen will be speaking on “Opening Roundtable: Inside Secrets to Airline Decision-Making”.


InterVISTAS’ Canadian Aviation Intelligence Report is a collection of information gathered from public sources, such as press releases, media articles, etc., information from confidential sources, and items heard on the street. Thus, some of the information is speculative and may not materialise.

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Documents

AIR Issue No. 8 - November 2011