Ahrend. Because your world mattersAhrend and CSR in 10 steps

2

1 Our green 'roots’

2 Responsibility in the supply chain

3 Working together on sustainable solutions

4 Less for longer

5 People, Planet, Profit

6 CO2-neutral production

7 Certification

8 Ecodesign en EcoBase

9 Services

10 CSR: key points and ambitions

Contents

3

1. Our green ‘roots’ – until 1997

Stru

ctur

ed e

nviron

men

tal m

anag

emen

t

Foc

us o

n pr

oces

ses

Fo

cus

on p

rodu

cts

Being a ‘good neighbour’ at both plants

Stru

ctur

ed e

nviron

men

tal

man

agem

ent

Foc

us o

n pr

oces

ses

Fo

cus

on p

rodu

cts

1st

envi

ronm

enta

l rep

ort

1st

Ecod

esig

n: A

220

chai

r

ECO

-indi

cato

r m

easu

ring

ISO

140

01 c

ertific

atio

n

4

Our green ‘roots’ – 1997 until now

MJA

2

Nom

inat

ed for

EU

env

iirno

nmet

al

priz

e

LTA1

(ene

rgy

effici

ency

EMAS-

valid

atio

n

LTA2

(ene

rgy

effici

ency

)

ISO

140

01 c

ertific

atio

nEc

onom

ie L

ight

pro

ject

(D

utch

env

iron

men

tal

orga

nisa

tion

)

Sust

aina

bilit

y fo

cus

Inte

gral

CSR

app

roac

hC

lose

d re

cycl

ing

loop

s by

202

0

(C2C

) C

O2-n

eutr

al b

y 20

20

EM

AS-

Aw

ard

First and/or only in Dutch branche

5

Our green ‘roots’ – results

Reductions achieved 1990-2008 (doubled production volume)

65% CO2 emissions

89% Hazardous wastes

94% Odour emissions

89% VOS emissions

68% Pollution of waste water

57% Water consumption

Besides reduction in the production, Ahrend has achieved reduction in the supply chain.

GreenhousegasesCO2 emission(ton)

Hazardous waste(kg)

Water consumption (m3)

Odour emission(arbitrary units)

Emission of solvents (ton)

Pollution level of waste water

6

2. Responsibility in the supply chain

In 2008 Ahrend received an EMAS-Award for:

CO2-reduction in the chain of 54,2%*

* Compared to 2000

Selection of suppliers based on their social and ecologic performance:

International conventions and standards (ILO, UN Declaration of Human Rights, Global Compact)

Improvement plans with suppliers

Selection and monitoring of suppliers

7

It’s time to make a breakthrough towards sustainable solutions. We need to act together to tackle the global challenges and to protect our planet for future generations.

We set ourselves ambitious goals. In 2020 we want our product and production loops to be closed and have CO2-neutral production. I know

that if we want to be responsible in our daily business that we will reach our goals step-by-step.

J.A. de Bruin, CEO Koninklijke Ahrend N.V.

3. Working together on sustainable solutions

8

Integral approach

Integrated CSR thinking

All products and services

All relevant stakeholders

People, Planet, Profit

Ecologic, social and economic consequences in every action and decision

Long term commitment

4. Less for Longer

Less

for Longer

CostsMaterialsSpace (m2/m3)Energy Sick (leave)

LifecycleServicesCustomer relations

Because your world matters

yourworld

ourworld

what weoffer

what wedo

Products Concepts

CO2-neutral production

Closed recycling loops

Improve sustainability of our plants

13

6. CO2-neutral production

Goals 2020

CO2-neutral production

Lowest CO2 emission as possible

Closed production and product loops

According to ‘Cradle-to-Cradle’ principal

Take back system for furniture

Reduction energy use Sustainability of our plants

100% green electricity Ecolease car-programme By 2020 compensate as last resort

Close recycling loops Cooperation with EPEA Next Life programme Ecodesign

Advise on ISO 26000norm

CertifiedGlobal Reporting Initiative (GRI)

Certified, Ahrendwon EMAS award 2008

Certified underCU-COC-808416

Energy-efficiency forProducts and production

ISO 26000 (participant in the norm-commission)

Corporate Social Responsibility (CSR)

ISO 14001ISO 26000 (certification not possible)

Environmental managementCorporate Social Responsibility (CSR)

Eco-Management and Audit Scheme (EMAS)

Environmental management

14

7. Our certificates

Type Focus What we offer

Forest Stewardship Council (FSC)

Management of forestry

LTA 3 2001 – 2020Long Term Agreement

LTA on Energy-efficiency with Dutch government

2008 start C2C projects (with EPEA)

Our certificates

Certification startedANSI/BIFMA furniture emission-norm

Indoor air quality

Type Focus What we offer

CertifiedNEN norms (NL) Products and design process

15

LEED rating system “Green buildings” Calculation of scores that will help you get LEED certified

Cradle to Cradle Nature inspired principles

16

Ahrend is sponsor of:

Ahrend Fellowship for young talent

Ronald McDonald Children’s Fund

Stichting KiKa

Charity Run - Praag

Stichting Zetel

Design Academy Eindhoven

Milano Foundation (Dutch Design)

BNA Young Architects’ Prize

Prins Bernhard Fund

Social dontaions and sponsoring

17

Because your world matters

yourworld

ourworld

what weoffer

what wedo

Products Concepts

CO2-neutral production

Closed recycling loops

Improve sustainability of our plants

8. Ahrend Ecodesign

Ahrend applies Ecodesign principles since 1994

Ecodesign is part of Cradle-to-Cradle and closed recycling loops

New

concept

1. Materials with

low environmental impact

2. Less

materials

3. Optimise

production4. Optimise

transport

5. Optimise

life span

7. Optimise

end of life

6. Optimise

product lifs

18

19

Ahrend Ecodesign

Ecodesign and C2C principles: avoid use of hazardous substances use recycled and recyclable

materials cut material consumption improve process efficiency optimise distribution design for disassembly

2002/2006 19941985

100%

40% 32%

Waste

Steel

TransportPlastic

Ahrend 230Ahrend 220Ahrend recent

20

Ahrend EcoBase

EcoBase gives an insight intothe environmental loading caused by products.

Used in product development. Environmental load of product (or

component) can be expressed in terms of 9 weighted indicators.

Your benefits: Gives information about performance

in production and delivery chain Insights into greenest products Provides basis for “C2C” scores

Normalised environmental profile

21

Because your world matters

yourworld

ourworld

what weoffer

what wedo

Products Concepts

CO2-neutral production

Closed recycling loops

Improve sustainability of our plants

22

9. Ahrend Facility Care

Ahrend Facility Care offers sustainable services and concepts to extend the lifecycle of products.

Concept development

Sustainable furnishingInterior architectureGreen lease

Installation

Project managementCable managementErgonomic advice

Use

RepairMaintenanceCleanSeat

Lifecycle extension

RevitaliseNext LifeRecycling

Interior life cycle

23

Ahrend Next Life Programme

What is it?

Product Life Extension

Closure of recycling loops (controlled material recycling)

Analysis of furniture

Reuse of furniture and components

Benefits

Lower Total Cost of Ownership

Less environmental impact of your furniture solution

Change of design and functionality possible

Offer

Ahrend offers furniture with the lowest (environmental) costs

24

Ahrend CleanSeat

What is it?

Healthy, fresh, representative workplace

Cleaning of chairs

Benefits

Lower Total Cost of Ownership

Lifecycle extension

Chair free of dust, stains and allergens (bacteria and

Offer

Ahrend refreshes existing furniture

25

Ahrend Perfect Seating

What is it?

Long term guarantee focused on the optimal well-being of employees

Ergonomic passport

Key features

Benefits

Optimal well-being of employees

Ergonomic passport; individual measures per employee

Offer

Ahrend gives advice on correct ergonomic use of the workspace

26

What is it?

Green Lease focuses on the use of working environments, not the ownership

Benefits

Lower Total Cost of Ownership

Optimal flexibility

Total care of maintenance

Reduces environmental impact

Option to buy, re-lease or give back of furniture

Offer

Ahrend guarantees that the furniture throughout its entire lifecycle will be treated environmental friendly

Ahrend Green Lease

27

What is it?

With the right work environment, space (m³/m2), materials, energy and costs can be saved

Benefits

Choose the most sustainable concept

Focus on cost reduction

Offer

Ahrend advises to achieve the most sustainable work environment

Ahrend Sustainable furnishin

Cell type

Office

Open plan

Office

Combi-Office Flex-Office

28

10. Ahrend. Because your world matters

Recycling loops closed by 2020

Climate-neutral production by 2020

Ahrend will work according to the cradle-to-cradle principle

Ahrend wins EMAS Award for cutting CO2 emissions by

54.2%

Next Life: second life for existing furniture

Ahrend offers sustainable services

Ahrend participates in ISO 26000 standard committee

Ahrend is FSC-certified under number 808416

Eco-design products since 1994

Environmental annual reports since 1992