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ProfessionalSummary

IT Manager with over 13 years of IT experience including experience in theareas of SW Development and Analysis, training and support, staffmanagement, Port Operations business cycles/processes and budgeting.Skilled in designing business solutions and implementing technology tosupport large user groups, supporting users and effectively managing $1.8million IT budgets as well as IT staff. Proven ability to translate businessstrategy/plans/needs into technology requirements that support thecompany’s business objectives and to successfully manage all phases of ITprojects from needs analysis and requirements definition to vendor selection,implementation, and training.

Education/Training06/2014

02/2012

7/2001-10/2001

11/2000

Managing Terminal Operations – MTO- from DP World institute.

MBA from International Business School of Scandinavia (IBSS).

Basic Business Skills Acquisition (BBSA) from Future GenerationFoundation (FGF)

Bachelor degree from Cairo University– Computer science and Mathematics

Skills

Languages:

Databases:

Tools:

Middleware:

Operating Systems:

Certificates:

Visual Basic v6.0, SQL, PL/SQL, Java, UML.

MS Access, Oracle 8i, 9i, SQL Server 2000, Sybase.

Oracle Developer 2000, 9i, 10g, Crystal Reports, JDeveloper, JCreator.

Oracle Application server 10g, Weblogic 7.0, Tomcat 5.5, Apache.

Windows 2000/NT, Windows XP, Unix, Linux Redhate.

MBA from International Business University Of Scandinavia IBSS, OracleCertified Professional developer (OCP), Oracle Certified Associate DBA(OCA), ITIL foundation, IT Business Manager Certification ITBC from MDEEnterprise –IT manager institute-.MTO – Managing terminal OPS – DP World institute.

Ahmed Farrag El Sayed Farrag+201006665603

ahmed_farraga1@yahoo.com

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ProfessionalExperience

10/2009-PresentIT Manager(DP world Sokhna)I. IT Infrastructure implementations

a) Leading the infrastructure team to implement a completeDisaster recovery plan and procedures including building fromscratch a DR data center using VMWARE technology.Replicating the data on the data storage level. This is to maintainBusiness continuity.

b) Leading infrastructure team to implement and install DPWSCrane simulator including STS, RTG, EH and MHC modules,starting from searching the global market for the proper solution,bidding process, FAT, SAT and implementation/installation.

c) Leading infrastructure team to implement an IP telephonysolution in DPWS and integrate the local solution with the one inthe HO in Dubai.

d) Leading infrastructure team to implement Information securitysystems including firewalls, intrusion detection/preventionsystem, penetration testing, vulnerability assessment solution,proxy servers –proxy and caching-, web filtering, HDDencryption, Data Loss Prevention, Antiviruses …etc.

e) Leading infrastructure team to implement many of Microsoftsolutions i.e. EXCHANGE, SCOM, SCCM, SCSDM.

f) Leading infrastructure to implement fleet management system tomonitor and control all terminal fleet including STSs, RTGs,RTSs, EHs, MHCs, Forklifts, vehicles …etc.

g) Leading the infrastructure team to implement a completesurveillance system with data video management managing 100indoor and outdoor cameras.

h) Leading the infrastructure team to implement an Access controlsystem and integrate this with surveillance system using EBIsystem –Enterprise Building integrator-.

i) Leading the infrastructure team in the implementation of the APC–electricity solution- for DPWS main data center to increase thepower capacity to absorb new IT equipments as well as businessexpansion.

II. Business Applications Implementationsa) Leading the Applications team to upgrade DPWS TOS -NAVIS-

including EXPRESS and SPARCS to the latest versionsincluding data migration, implementation of new technologies i.e.Oracle Applications server, RAC, Data guard.

b) Leading the application team in designing, developing TerminalPerformance Analytics application that monitor all OPS,Commercial, Safety KPIs and productivity in various areas i.e.Gates, Yard, Vessel OPS.

c) Leading the applications team in IBM MAXIMO EAM system tolatest version 7.5. This application is managing PM, Inventorycontrol, Procurement procedures, WO…etc.

d) Leading the applications team to implement -2009- then upgrade-2014- the Oracle Finance ERP system.

e) Leading the applications team to implement HRMS including allModules i.e. payroll, attendance, training & development, self-services …etc.

f) Leading the applications team in designing and developing the

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08/2006-09/2009

TPA mobile app for smart phones.g) Leading the applications team in designing and developing

GC&B management system, this is to automate all GC&B OPSservices.

h) Leading the application in designing and developing DPWSwebsite including many customers’ e-services i.e. Storage draftinvoice, pro-forma invoice, container tracking …etc.

III. IT Governancea) Implementation of ITIL –IT governance methodology- using

SCSDM, this is to ensure IT controls over all systems andapplications. Incident, problem, configuration and changemanagement.

b) Develop and implement policies and procedures for electronicdata processing and computer systems operations anddevelopment.

IV. Budgeting and vendor managementa) Hire and manage information systems personnel and contractors

to design, develop, implement, operate and administer computersoftware, networks and information systems.

b) Control the computer systems budgets and expenditures.c) Builds and maintains vendor relationships and manages the

purchase of hardware and software products.d) Manages the purchasing of all software, hardware and other IT

supplies.e) Ensures that company assets are maintained responsibly.

V. Management and Leadershipa) Meet with managers to discuss system requirements,

specifications, costs and timelines.b) Effectively communicates relevant IT-related information to

superiors.c) Delivers engaging, informative, well-organized presentations.d) Initiates and implements improvements in all areas of IT

responsibility.e) Conducts effective performance evaluations and mentors those

with less experience through formal channels.f) Helps team execute career development plans.

Software & Applications Lead:(DP world Sokhna) Leading the applications team who provide systems consulting services for

systems implemented in Sokhna including systems analysis and design,requirements definition, user support activities, testing, documentation andtraining.

Analyzes and refines functional requirements to successfully implementbusiness process using Oracle tools.

Provides assistance and work direction to other team members to ensure awell-trained and qualified staff.

Leads and coordinates project teams consisting of users, IT staff, andvendors.

Responsible for project organization and execution and participates indesign, assists in vendor evaluation, implementation, and management ofmultiple projects.

Provides technical direction and supervision to sr. analyst staff in thedevelopment and implementation of systems or in problem solving.

Performs analysis and makes recommendations in areas that require a highlevel of technical competency.

Makes short term plans for the team to effectively utilize resources.

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01/2006-08/2006

08/2003-01/2006

Manages customer satisfaction process taking accountability for addressingconcerns.

Coordinates conversions and upgrades to vendor systems.

Senior Systems Analyst: (Amiral Maritime Group)Sokhna Port Development Company SPDC Consulting and overseeing the systems analyst team who provide systems

consulting services for systems implemented in Sokhna including systemsanalysis and design, requirements definition, user support activities, testing,documentation and training.

Identifies and presents business and technical specifications to beprogrammed and implemented later based upon user and business needs,industry best practices and available technology.

Responsible for providing alternative, recommendations and assistance tousers, managers, and executives related to the development, integration,and installation of business systems and new business processes.

Develop, coordinate, and implement plans to test business and functionalprocesses.

Systems Analyst: (Amiral Maritime Group)Sokhna Port Development Company SPDC

Provide system consulting services for systems implemented inSOKHNA port including systems analysis and design, requirementsdefinition, user support activities, training, testing and documentation.

Experienced in NAVIS system that manages all containers operation. Participating in the development systems design and systems analysis

tasks. Responsible for installing, configuring and adjusting for all applications.

Languages Arabic: nativeEnglish: good command (read-write-oral)

Personal Date Of Birth: 03rd FEB 1977

Place Of Birth: Cairo - Egypt

Marital status: Married

Military status: exempted