I would like to thank you for giving me the opportunity to

introduce my qualifications and experience wishing it would

meet your expectations.

My objective is to work in a challenging position in a

progressive organization, which utilizes and develops

my skills to the fullest.

Thanks

Ahmed Fathy Soliman

Ahmed Fathy Soliman

Mobile: - 002 – 01275538887. Email: - Ahmedsoliman_2007@hotmail.com

Personal Information Date of birth 20/09/1982.

Address El Mahalla El Koubra.

Religion Muslim.

Nationality Egyptian.

Martial Status Married + 3 children

Military service Exempted.

Education Background

Faculty Tourism and Hotel.

University Alexandria.

Degree Good.

Date Of Graduation 2003.

SUNRISE Garden Beach Resort & Spa

From 01-07-2013 Till Now

Position: - Assistant Front Office Manager

__________________________________________________________________

SUNRISE Garden Beach Resort & Spa

From 01-03-12 To 30-06-2013 Position: - Night Manager

SUNRISE Garden Beach Resort & Spa

From 01-05-09 till 30-02-2012 Department :- Front Office.

Position;- Front Desk Supervisor.

SUNRISE Crystal Bay Resort & Spa

From 01-05-08 till 27-04-09

Department :- Front Office. Position;- Shift Leader reception

Coral Sea Hurghada Resort & Spa

From 01-01-2007 till 30-04-08. Department :- Front Office .

Position:- Shift Leader reception .

CONRAD Hurghada Resort & Spa

Hilton Partner

From 01/08/2005 till 31-12-2006 . Department: Front Office.

Position: -Receptionist.

CONRAD Hurghada Resort & Spa

Hilton Partner

From 01/ 10/2004 till 30/07/2005. Department: Front Office

Position: - Telephone Operator – Guest Service Center _____________________________________________________________

Regina Style Hurghada Resort Hellnan

.From 03/08/ 2003 Till 28/09/2004 Department: Accounting.

Position: Cashier. ______________________________________________________________

Job description for my current position:- As Assistant Front Office Manager,

Assist in supervising the Front Office Team to ensure that Team Members are prepared and well-

informed to deliver Guests an exceptional experience from check-in and through check-out and

oversee the entire Front Office operation to maintain high standards

Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous

improvement

Ensure regular and VIP Guests are recognized and that the Front Office department operates

with a sales attitude and promotes the hotel brand's loyalty scheme

Maximize room occupancy at best rates and use up-selling techniques to promote hotel

services and facilities

Monitor the appearance, standards, and performance of the Front Office Team Members with

an emphasis on training and teamwork

Ensure Team Members have current knowledge of hotel products, services, pricing and

policies, as well as knowledge of the local area, and are continuously trained to learn and

understand policies and practices

Maintain good communication and working relationships with all hotel departments

Monitor staffing levels to meet cover business demands

Conduct monthly communication meetings, in the absence of the Front Office Manager, and

produce minutes

Assist the Front Office Manager with staff performance issues in compliance with company

policies and procedures

Assist the Front Office Manager with recruiting, managing, training and developing the Front

Office team

Act in accordance with policies and procedures when working with front of house equipment

and property management systems

Languages

Arabic : Mother tongue. English : Very good. Russia : Hotel Language. Czech : Hotel Language.

Theoretical Training:

1. Reservation training (3 months). 2. Handilng guest complains. 3. Orientation Program training. 4. Telephone manners skills training. 5. Custmer comes first training & (guest satisfaction). 6. Conrad Service Culture Standard. 7- Up selling for the hotel facilities. 8- Front Office skills development. ((American Hotel & Lodging Educational Institute)).

Interpersonal Skills

Previous supervisory experience in Front Office within the hotel/leisure/retail

High level of IT proficiency

Self-motivated. Excellent leadership, interpersonal and communication skills

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

Good personal talent in dealing with people.

Other Skills

Computer Skills: Operating system :Widows 98,2000. Office Tools :Windows 98 – 2000 – Millennium – Xp . Excellent knowledge of Fidelio Hotels system version( 6.20 ) - Fidelio Suite 8 . Good command of Microsoft program “Word- Excel- PowerPoint). Good Command of Internet Explorer.

Certificate of recognition From Conrad Hotels & Resorts (Winner of Conrad Service Champion).

Employee of the Month From Coral Sea Resorts (Certificate of appreciation award)

Employee of the Month From Sun Rise Crystal Bay (Certificate of appreciation award)

Supervisor of the Year From Sun Rise Garden (Certificate of appreciation award)

(Manager of the Year 2013) From Sun Rise Garden (Certificate of appreciation award)

Finally I want to thank you for time you have given my C.V and I hope my

qualification will meet your requirements.

_____________________________________________________