Ahmed Mohamed Abdel Aziz Contact Information

Current Address:  H #19, Sachal Sarmast Road, G-11/3, Islamabad, Pakistan.

Pakistan Contact No. : +92-300-812-3333

Permanent Address: 195 Elnarges, 5th settlement, Cairo, Egypt.

Egypt Contact No. : +2-0122-394-6652

PROFESSIONAL PROFILE

Around 14 years of experience on telecom sector regionally and internationally. High-performing operations-management executive with expertise in building/optimizing organizational

processes, measurement systems, and infrastructure to maximize business results in service operations. Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against

key operational targets/goals. Extensive scope of responsibility, proven success, and track record of delivering optimal results in high-growth

environments through initiatives that exceed operational performance targets and yield measurable outcomes:

− Sales and Business Development− Operational improvements − Cost reductions through improved process performance− Productivity gains − Revenue growth

AREAS OF EXPERTISE

Operational Process Analysis Operating Infrastructure Cross-Functional Team Leadership

Strategic Planning and Leadership

Process Redesign P&L Management

Organizational Design and Development

Change Management Revenue Goal/Growth Attainment

Productivity and Efficiency Improvement

Performance Management Financial Plan Development

Project Planning / Execution Total Quality Management Negotiation, Persuasion, and Communication

Customer Satisfaction Continuous Improvement of Operational Processes/Standards

Training and Leadership Development

Problem Solving Decision Making Planning and Deployment of

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amabdelaziz

amabdelaziz@live.comaaziz@mobiserve.com.pk

operational Assets

PROFESSIONAL EXPERIENCE

Senior Project Manager March 2013 till present Mobiserve, Islamabad, Pakistan

Oversee multiple projects with different characteristics (Telecom infrastructure – Telecom Installations (I&C) –

O&M) across all phases of execution.

Managing a team of approximately 320 employees in a busy work environment.

Establish and implement departmental policies, goals, objectives, and procedures.

Creating, managing and analyzing performance data and other information.

Working closely with the Financial Manager, Supply chain Manager, IT Manager & HR department.

Develop Status reports, Cost estimates and Resources Plan.

Coordinate with Customer to gather the requirements and manage expectations.

Set and Adjust project milestones.

Project Manager October 2011 to February 2013 Mobiserve, Lahore, Pakistan

Responsible for Manage services project of around 2400 BTS Sites.

Managing a team of approximately 240 employees in a busy work environment.

Manage project team to execute operations project effectively and efficiently.

Develop project budget in consideration with cost optimization and reduction goals.

Track, monitor and control expense based on budgetary guidelines.

Conduct regular project status meetings with project team.

Address questions and concerns of project team, management and customers in professional and confident

manner.

Provide project progress status, delays and issues to customers in timely manner.

Project Leader June 2010 to September 2011 Mobiserve, Faisalabad, Pakistan

Responsible for Manage services project of around 1200 BTS Sites.

Managing a team of approximately 120 employees in a busy work environment.

Ensure that project deliverables meet customer expectations.

Provide support and guidance to project team as and when needed.

Develop and implement project management procedures and methodologies to achieve business goals.

Conduct performance review and provide performance feedback to staff.

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Manage day-to-day operational needs of business.

Serve as primary contact for reporting outages, incidents and malfunctions.

Facility Manager January 2008 to May 2010 Mobiserve, Cairo, Egypt Facility manager with a proven record of success in managing sophisticated facilities, properties and assets and keeping

up with high standards of maintenance and customer service.

I was looking after Facility management for all CIB (Commercial international bank) premises (124 branches +2 Complete

buildings) and NSGB Bank (36 branches).

Key Activities:

Directed all activities relating to contracted facility services with 150 Engineer/Technicians. Developing and maintaining Preventive maintenance schedules of work and forecasts for completion dates.

Performed short term and long term planning for the premises. Supervised development/monitoring of facilities maintenance program. Identification and qualification of vendors, negotiation of bids, as well as contracting and ultimately monitoring

vendor work performance.

Managing annual budgets, profit and loss, and able to take an active role in regular finance meetings. Processing of invoices and other payments. Provide emergency response as needed. Coordinate with Customer to gather the requirements and manage expectations. Checking that agreed work by staff or contractors has been completed satisfactorily.

Senior Team Leader June 2006 to December 2007 Alexandria construction company (Talaat Mustafa Group), Madinaty, Egypt

Managing installation, erection & commissioning of electrical systems.

Supervised all subcontractor work to ensure compliance with client requirements. Maintained all safety and quality control project standards. Documented and submitted all conducted work reports to the client and consultant. Maintained good professional relationships with suppliers and contractors. Tested all products for correct installation and operation. Review the project submittals, documenting and coordinating with the designer on all required changes to

electrical drawings as per standards. Ensuring the supervision personnel are instructed at all stages on task requirements. Make assurance to comply with drawings and specifications in terms of design, materials, and workmanship

standards. Plan, hold and record regular meetings on site with the site personnel: such as Coordination meeting and

Planning meetings. Provide final approval of As-Built drawings submitted by the Contractor.

O&M Senior Supervisor August 2004 to May 2006Nile Telecom, Cairo, Egypt

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Managing a team of 3 supervisors and 30 Tech. Preparing the schedule plans for the maintenance and implementation stuff. KPI’s (key Performance Indicators) monitoring. Financial auditing for the O&M stuff. Reviewing daily, weekly and monthly progress reports. Issuing all maintenance procedures and different internal processes. Establishing all technical sessions for maintenance engineers and technicians.

O&M Supervisor May 2002 to July 2004Nile Telecom, Cairo, Egypt

Operation and maintenance of the installed payphones (1200) within Great Cairo region. Managing a team of 15 technicians. Interface with Telecom Egypt to insure the proper operation. Issuing all maintenance procedures and different internal processes. Preparing a monthly complete analysis for all types of faults.

EDUCATION

Bachelor of Electrical Power Engineering, 2001, Ain Shams University, Cairo, Egypt. San George College, 1996, Cairo, Egypt.

Personal Information

Date of Birth: September, 9th, 1978

Marital Status: Married

Military Service: Exempted Nationality: Egyptian

Passport: Valid Driving License: valid

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