CIO/Deputy

County Executive

Oakland County,

Michigan

Vice President,

Office of the CTO

CA Technologies

- Marc AndreessenWall Street Journal, Why Software is Eating the World, August 2011

Software is eating the world

Applications Are Changing The World of Business

Applications Are Changing The World of Government

1 Gartner Forecast: Public Cloud Services, Worldwide, 2012-2018, 3Q14 Update, Ed Anderson, et al, 29 September 20142 Gartner Hype Cycle for Application Development, 2014, Thomas E. Murphy, et al, 29 July 20143 Gartner Press Release, Gartner Says by 2017, Mobile Users Will Provide Personalized Data Streams to More Than 100 Apps and Services Every Day January 22, 2014 http://www.gartner.com/newsroom/id/2654115

Welcome to the

Application Economy

$153BPublic cloud services market

expected to grow 17.8% in 2014 to $153 billion1

50%By 2018, more than 50% of B2B

collaboration will take place through Web APIs2

268BBy 2017, mobile apps will be downloaded more than 268

billion times3

SO WHATS THE PROBLEM?

Expectations are Changing

EXCEPTIONAL EXPERIENCE

Source: Reaching the Top of the Web Performance Mountain

25% of users will abandon a web application after just three seconds of delay

UNPRECEDENTED SPEED

2014 Vanson Bourne study commissioned by CA

94% of executives face increased pressure to release apps more quickly

http://aberdeen.com/Aberdeen-Library/8491/AI-web-performance-management.aspx

IT Organizations Are Not Keeping Up

When organizations want to develop a new software idea, only eight percent of them are able to approve it, build it

and deploy it to users in fewer than three months.Building Competitive Advantage With Software Through A Continuous Delivery Process, Forrester Consulting, March, 2014.

Does Any of This Sound Familiar?

DEVELOPMENTI spend most of my time

waiting

INFRASTRUCTUREI cant afford to carry

spare capacity

TESTING/QATest systems and data are

not realistic

OPERATIONSIt doesnt run properly in

prod

APPS SUPPORTApplications are not stable

under load

DEPT HEADSWhat is IT doing?

I need this app now!!

New agile approaches to meet the challenges of the application economy

Manifesto for Agile Software Development

We are uncovering better ways of developing software by doing it and helping others do it. Through this work we have come to value:

Individuals and interactions over processes and tools

Working software over comprehensive documentation

Customer collaboration over contract negotiation

Responding to change over following a plan

That is, while there is value in the items on the right, we value the items on the left more.

Source: The Agile Manifesto, www.agilemanifesto.org

Kent Beck James Greening Robert C. MartinMike Beedle Jim Highsmith Steve Mellor

Arie van Bennekum Andrew Hunt Ken Schwaber

Alistair Cockburn Ron Jeffries Jeff Sutherland

Ward Cunningham Jon Kern Dave Thomas

Martin Fowler Brian Marick

2001, the above authors. This declaration may be freely copied in any form, but only in its entirety through this notice.

Source, consume, and expose shared cloud services

ON-PREMISE

SOCIALNETWORKS

FINANCIALMANAGEMENT CONTENT

MANAGEMENT

CRM

PROJECT MANAGEMENT

COLLABORATION

SAAS

SERVICEMANAGEMENT

COMPUTEBACKUP/RECOVERY

CDN STORAGE

IAASANALYTICS

DATASTORE

CODE SERVICES

APITOOLS

PAASIDE

PRIVATECOMMUNITY

PUBLIC

HYBRID

API and Microservice integration

AP

PLIC

ATIO

N A

ND

DA

TA P

RO

VID

ERS

Internet of things

Mobile Developers

Partners and Departments

PublicApplications

Internal Developers

AP

PLIC

ATIO

N A

ND

DA

TA C

ON

SUM

ERS

Off- Premises

On-Premises

Secure API Gateway

Cloud Services

Community Services

Departmental Services

Inter-govtServices

Partner Services

Service Virtualization shift left

Former Release Cycle

wk5 wk6 wk7 wk11wk8 wk9 wk10 wk12 wk15wk13 wk14 wk16 wk17 wk18 wk19

Data Setup

Integration Test

Regression (100%)

UAT Pass 1Dev Unit

Mainframe ST

Projects

8-week Release Cycle

System Test

MF Delivery

UAT Pass 2Setup

L/P Test

40% Time savings60% More scenarios covered

30% savings350% more

defects found

60% savings388% more defects found

2-week calendar savings

Early Load & Performance Testing

Continuous Integration, Continuous Delivery

Provision Configure Deploy Test

Environment

App, MW, DB

Build/CIDevelop

Dev Test Prod

Environments

Integrate code automatically into existing repository

Automate build, provisioning, configuration, deployment

Standardize and automate release to test, QA, UAT, prod

Automated and repeatable configuration, packaging, and deployment across dev, test, and prod eliminates human error and variability

Agile Operations - closed feedback loops

Oracle

WAN/WWW

WebServer

SAP

WebServices

Mainframe3rd PartyServices

Database

Devices

Apps

Cloud

DEV OPS

Feedback

Router

Firewall

Switch

LoadBalancer

CLOUD NETWORK FRONT END BACK ENDEND USER

People

Portal

Feedback

Continuous Measurement, Improvement

Service Quality Metrics

Ensure you deliver the service and quality you

promised

We delivered the service we promised.

Dev/Ops Organizations

SLA/Cost Reporting

Deliver on project expectations for service

and cost

IT is delivering on time, on budget

Representatives/Administration

Direct UserFeedback

Meet constituents needs and understand new

requirements

IT is meeting their commitments

Constituents/ Staff

DevOps extending Agile, SV, CI, CD through shared culture and process

INTEGRATION COLLABORATIONCOMMUNICATION

BETWEEN DEV AND OPS

METHODS FOR IMPROVING

To establish a continuous service delivery process to reduce program risks, timelines, and costs, while significantly increasing overall quality

Does DevOps actually work?

Total : 1,256 respondents who already have or plan to implement DevOps

TechInsights Report: What Smart Businesses Know About DevOps, Vanson Bourne (commissioned by CA Technologies), https://www.ca.com/us/register/forms/collateral/techinsights-report-what-smart-businesses-know-about-devops.aspx

30%

31%

31%

32%

34%

34%

36%

39%

39%

46%

50%

60%

51%

53%

54%

50%

51%

50%

49%

44%

Fewer staff developing/deploying services

Services available on more platforms

Reduced spend on dev, test, or ops

New services otherwise not possible

Less time fixing/maintaining applications

Faster time to release for software/services

Improved appl. quality/performance

Increased collaboration between depts

More people using our software/services

Increased frequency of deployments

DevOps Benefits

Already Seen Expect to See

https://www.ca.com/us/register/forms/collateral/techinsights-report-what-smart-businesses-know-about-devops.aspx

PANEL DISCUSSION

CIO/Deputy

County Executive

Oakland County,

Michigan

Vice President,

Office of the CTO

CA Technologies