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Treating Consumers with Respect

National Workshop on Consumers as Stakeholders in Responsible Business

The Constitution Club, Rafi Marg, New Delhi, 18th October 2013, Friday

Marking completion of 8 years of National Consumer Helpline & 30 Years of Consumer Voice

PROGRAMME

9:30 10:00 AM Registration

10.00 -10.10 AM Welcome address by Prof. Sri Ram Khanna, Professo

of Commerce, Delhi School of Economics, University

of Delhi, Principal Investigator : National Consumer

Helpline

10.10 -10.20AM Delegate Address by Dr. G Sundaram IAS (Rtd.)-

Former Secretary, Govt. of India,

Chairman: Consumer Voice

10:20 AM LIGHTING OF THE LAMP CEREMONY

10.25 -10.35AM Address by Chief Guest Prof. I M Pandey, Professo

of Research at IIM Lucknow Noida Campus.

1035 - 10.50AM Address by Guest of Honor Mr. Manoj Arora,

Additional Director General; D G E P (Ministry of

Finance)

[Member - Expert Group, IICA-GIZ Business

Responsibility Initiative ]

10.50 - 11.00AM

11.00 - 11.15AM

Keynote address by Mr. Manfred Haebig, Director

Private Sector Development at Deutsche Gesellschaf

fr Internationale Zusammenarbeit (GIZ) GmbH

Inaugural address by Mr. Pankaj Agrawala, IAS,

Secretary, Department of Consumer Affairs, Govt. of

India

11:15 11:30 AM TEA BREAK

11.30A.M 12.45 P.M TECHNICAL SESSION I

Panel Discussion

Consumer engagement by Corporate as part of

responsible business practice

Panel Chaired by: Mr. Shankar Venkateswaran

Director Sustainability; PWC & [Member, Expe

Group, IICA-GIZ Business Responsibility Initiative ]

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Role of consumers in promoting responsible busines

practices- Ms. Laura Donovan, Chief Executive - from

Partners in Change

Implementation of ISO 26000 Dr. K.K Upadhyay

Head CSR , FICCIListening to Voice of Consumers : Representative

from Corporate - Loreal & Coca Cola

12.45 2.00 P.M. TECHNICAL SESSION II

Panel Discussion

Guidelines for engaging consumers in

discharging social obligations

Panel Chaired by: Ms. Amita Joseph, Director o

Business Community Foundation

Guidelines on AA standards- Mr. Shikhar Jain

Principal Counselor, CII-ITC Centre of Excellence fo

Sustainable Development

Inclusive reporting Practices GRI viewpointMs Adi

Haldar; Director, GRI Focal Point India

Listening to Voice of Consumers: Representative

from Corporate ICICI Lombard & PEPSI

2.00 - 2.45 P.M LUNCH BREAK

2.45 4.00 P.M. TECHNICAL SESSION IIIPanel Discussion

Expectation of Consumers from Responsibl

Corporate Houses

Panel Chaired by Dr. Sanjeevan Bajaj; Chief Executiv

Officer, FICCI Quality Forum

Staying clear of anti-competitive conduct (RTPs

UTPs) Mr. Rijit Sengupta, Director, CUTS

[Member, Expert Group, IICA-GIZ Busines

Responsibility Initiative]

Handling Customer disputes ISO 10002 Mr. N.K.

Roop Kumar; Regional Director, SBI Life

Listening to Voice of Consumers - Representative

from HDFC Bank

4.00 5:15 PM TECHNICAL SESSION IV

Panel Discussion

Amicable resolution of disputes between

Corporate Houses & Consumers

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Panel Chaired by Mr. Manoj Parida, IAS, Jt. Secretary

Dept of Consumer Affairs, Govt. Of India

Controlling misleading advertisements for consumer

Mr. Alan Collaco, Secretary General ASCI

Convergence - Resolving Consumer Disputes - NCH

Resolving Consumer Disputes by Mediation HonbleJustice Mr. M.L Mehta, Chairman, DDRS, Dept. o

Law Justice & LA, Govt. of Delhi

5.15 5.25 PM Launch of NCH - CV Mobile application by Mr. Mano

Parida, IAS, Jt. Secretary, Dept of Consumer Affairs

5:25 PM SUMMING UP & VOTE OF THANKS

5:30 PM EVENING TEA

KNOWLEDGE PARTNERS

IICA GIZ Business Responsibility Initiative