AGENDA LAKE TRANSIT AUTHORITY 

 

DATE:    April 13, 2016 

TIME:    9:00 a.m. 

PLACE:    City of Lakeport               

    City Hall Council Chambers     225 Park Street     Lakeport, CA         

  

1. Call Meeting to Order. 

2. Roll Call. 

3. Public input on any unmet transit need or any other item within the jurisdiction of this agency, but which is not otherwise on the above agenda. 

4. Approval of Minutes of March 9, 2016 

5. Resolution 2015‐16‐07 Authorizing the Federal Funding Under FTA Section 5311 (49 U.S.C. Section 5311) with California Department Of Transportation 

6. CalACT Awards 

2016 Q'Straint Above and Beyond Award presented to Lake Transit Authority and Paratransit Services recognizing the contributions of staff during the Valley Fire. 

2016 Transit Manager of the Year Award ‐ Wanda Gray, Paratransit Services 

2016 Transit Manager of the Year Award ‐ Mark Wall, Lake Transit Authority  

7. Transit Manager's Report 

Status Report:  Northern California Rural Zero Emission Bus Deployment Project Grant Application 

Caltrans approval of Amendment No. 9 

Calendar for RFP for Transit Operations Contractor 

Procurement of Buses ‐ Start of Propane Fueling Project 

8. Paratransit Services Report 

9. Announcements 

10. Adjourn 

Any member of the public may speak on any agenda item for a time period, not to exceed 3 minutes per speaker or 10 minutes per agenda item, prior to the Public Agency taking action on that agenda item. 

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LAKE TRANSIT AUTHORITY DRAFT Minutes

March 9, 2016 9:00 a.m.

Location: Lake Transit Authority, 9240 Highway 53, Lower Lake, California

Present

Jim Comstock, Supervisor, County of Lake Gina Fortino Dickson, City Council Member, City of Clearlake

Russell Perdock, City Council Member, City of Clearlake Stacy Mattina, City Council Member, City of Lakeport

Martin Scheel, Mayor, City of Lakeport Chuck Leonard, Member at Large

Rachelle Damiata, Member at Large

Absent Jeff Smith, Supervisor, County of Lake

Also Present

Mark Wall, Transit Manager, Lake Transit Authority Wanda Gray, Paratransit Services Bill McIntire, Paratransit Services

Lisa Davey-Bates, Admin. Staff - Lake County/City Area Planning Council (APC) Alexis Pedrotti, Admin. Staff– Lake County/City Area Planning Council (APC)

1. Call Meeting to Order

Chairperson Scheel called the meeting to order at 9:02 am. 2. Roll Call

Alexis Pedrotti called roll. Members present: Comstock, Fortino Dickson, Perdock, Mattina, Scheel, Leonard and Damiata. Absent: Director Smith Chair Scheel welcomed and introduced Rachelle Damiata to the Board of Directors.

3. Public input on any unmet transit need or any other item within the jurisdiction of this agency, but which is not otherwise on the above agenda. Dante DiAmicis, Member of the Public, mentioned he understood that LTA would be increasing driver wages as a result of the recent salary survey, however he was concerned there was still the issue of the permanent shortage of drivers. He requested that staff work on targeting the right market, work to distribute flyers that will assist in targeting the groups of people for the jobs.

4. Approval of Minutes of February 10, 2016

Secretary Pedrotti reported she received a few typo corrections from Phil Dow, Lake APC Planning staff, and noted these minor corrections will be incorporated into the final minutes. Director Leonard made a motion to approve the February 10, 2016 Lake Transit Authority Meeting Minutes as corrected. The motion was seconded by Director Mattina and carried unanimously.

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5. Resolution 2015‐16‐04 Authorizing the Execution of the Low Carbon Transit Operations Program (LCTOP) Project: Bus Stop Sign Upgrades ‐ $68,131 Mark Wall reported that at the February meeting the LTA Board approved a similar resolution as the one that he had brought forward under this item. Evidentially, Caltrans indicated they need two separate resolutions for this project. They need one approving the actual project, as well as an additional one authorizing the Transit Manager to execute the official documents. The resolution being offered under this agenda item is approving the actual project to upgrade the bus stop signs. Director Perdock arrived at 9:06am. Director Leonard made a motion to approve Resolution #2015-16-04, Authorizing the Execution of the Low Carbon Transit Operations Program (LCTOP) Project: Bus Stop Sign Upgrades ‐ $68,131, as presented. The motion was seconded by Director Fortino Dickson. Full Roll Call: 7 Ayes – Comstock, Fortino Dickson, Perdock, Mattina, Scheel, Leonard and Damiata; 0 Noes; 0 Abstain; 1 Absent – Smith

6. Resolution 2015‐16‐05 Authorizing the Execution of the Certifications and Assurances and Authorized Agent Forms for the Low Carbon Transit Operations Program (LCTOP) Mark again is requesting approval of this resolution. This resolution is authorizing the execution of the official documents as noted above. Director Comstock made a motion to approve Resolution #2015-16-05, Authorizing the Execution of the Certifications and Assurances and Authorized Agent Forms for the Low Carbon Transit Operations Program (LCTOP), as presented. The motion was seconded by Director Mattina. Full Roll Call: 7 Ayes – Comstock, Fortino Dickson, Perdock, Mattina, Scheel, Leonard and Damiata; 0 Noes; 0 Abstain; 1 Absent – Smith

7. Resolution 2015‐16‐06 Approval and Acceptance of the Paratransit Services Drug and

Alcohol Policy Mark reported as a requirement through the Federal Transit Administration (FTA), in order for LTA to receive federal funding there must be an approved Drug and Alcohol Policy. Since LTA employees are hired through Paratransit Services, there is no need for LTA to have a Drug and Alcohol policy. However, since the agency does oversee the contracted agency, LTA is required to approve Paratransit’s Policy. Paratransit’s Policy has been reviewed by RLS, a consultant hired by Caltrans. Mark is requesting the Board’s support to approve Paratransit Services Drug and Alcohol Policy. Director Leonard made a motion to approve Resolution #2015-16-06, Accepting Paratransit Services Drug and Alcohol Policy, as presented. The motion was seconded by Director Fortino Dickson. Full Roll Call: 7 Ayes – Comstock, Fortino Dickson, Perdock, Mattina, Scheel, Leonard and Damiata; 0 Noes; 0 Abstain; 1 Absent – Smith

8. Amendment No. 9 to the Agreement with Paratransit Services Mark recalled the February Board Meeting and discussions regarding the employee wage increase. During that meeting it was reported that according to the wage survey, Paratransit’s wages were very near the bottom. Mark noted some results of the low wages could in fact be due to the length of the contract. Paratransit is currently in their ninth year of the operations contract. Since year four of the contract, the only increases scheduled for the contractor was be based on the annual California CPI adjustment. The CPI increases have been was very low and

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actually at one point was negative. Paratransit has continued passing on any increases to their employees, and gave small increases even when there was a negative CPI. Since the Valley Fire, Paratransit has had a very difficult time hiring drivers, potentially due to the shrinking labor force. It has been discovered that other bus drivers around the county are being paid more, such school bus drivers, etc. Mark reminded the Board that every change in the agreement with Paratransit Services must be approved by Caltrans. Caltrans considers this a sole source contract. Although the contract has been justified as sole source, Caltrans needs an amendment that can be officially reviewed and approved by Caltrans. The amendment presented to the Board included the recently approved increase of 8%. Mark offered Amendment No. 9 that will carry out the Board’s decision made at a past meeting to increase driver wages. Director Perdock made a motion to approve Amendment No. 9 to the Agreement with Paratransit Services, as presented. The motion was seconded by Director Comstock. Full Roll Call: 7 Ayes – Comstock, Fortino Dickson, Perdock, Mattina, Scheel, Leonard and Damiata; 0 Noes; 0 Abstain; 1 Absent – Smith

9. Announcements

Director Scheel wondered about the coordination status of the shelter for Lakeport. Mark reported it has arrived in Lakeport and just needs to be installed.

10. Adjourn - the meeting was adjourned at 9:16 a.m.

Respectfully Submitted,

DRAFT

Alexis Pedrotti Administrative Assistant

LAKE TRANSIT AUTHORITY RESOLUTION NO. 2015‐16‐07 

 RESOLUTION  AUTHORIZING  THE  FEDERAL  FUNDING  UNDER  FTA  SECTION  5311  (49  U.S.C. SECTION 5311) WITH CALIFORNIA DEPARTMENT OF TRANSPORTATION 

WHEREAS,  the  U.  S.  Department  of  Transportation  is  authorized  to make  grants  to  states through  the  Federal Transit Administration  to  support operating assistance projects  for non‐urbanized public transportation systems under Section 5311 of the Federal Transit Act (FTA C 9040.1F and FTA C 9050.1); and 

WHEREAS, the California Department of Transportation (Department) has been designated by the Governor of  the  State of California  to  administer  Section 5311  grants  for  transportation projects for the general public for the rural transit and intercity bus; and 

WHEREAS,  Lake  Transit  Authority  desires  to  apply  for  said  financial  assistance  to  permit operation of service and purchase of capital equipment in Lake County and to make meaningful intercity connections in neighboring counties; and 

WHEREAS,  the Lake Transit Authority has,  to  the maximum extent  feasible, coordinated with other transportation providers and users in the region (including social service agencies). 

NOW, THEREFORE, BE IT RESOLVED AND ORDERED that the Lake Transit Authority does hereby authorize  the  Transit  Manager  to  file  and  execute  applications  on  behalf  of  Lake  Transit Authority with the Department to aid  in the  financing of capital/operating assistance projects pursuant to Section 5311 of the Federal Transit Act (FTA C 9040.1F), as amended. 

That  the  Transit Manager  is  authorized  to  execute  and  file  all  certification  of  assurances, contracts or agreements or any other document required by the Department. 

That  the Transit Manager  is authorized  to provide additional  information as  the Department may require in connection with the application for the Section 5311projects. 

That  the Transit Manager  is authorized  to submit and approve  request  for  reimbursement of funds from the Department for the Section 5311 project(s). 

That this authorization is effective for a period of three years. 

PASSED AND ADOPTED by the Lake Transit Authority of the County of Lake, State of California, at  a  regular meeting  of  said  Commission  or  Board Meeting  held  on  April  13,  2016  by  the following vote: 

AYES:   NOES: ABSENT:   WHEREUPON, THE CHAIRMAN DECLARED THE RESOLUTION ADOPTED, AND SO ORDERED.                 ____________________________________               Martin Scheel, Chairman ____________________________________  Secretary 

Memorandum To: Board of Directors

From: Mark Wall, Transit Manager

Date: 4/6/2016

Re: CalACT Awards

Lake Transit Authority, it's contractor, Paratransit Services, Inc., and their managers received some of the most prestigious annual awards given out by the California Association for Coordinated Transportation (CalACT) at their annual Spring Conference held in the San Diego area March 29-31, 2016.

The Q'Straint Above and Beyond Award is given by CalACT and the manufacturers of Q-Straint wheelchair securement equipment to recognize drivers or dispatchers who go above and beyond their usual duties in service to special needs populations. This year the award was given jointly to Lake Transit Authority and Paratransit Services to recognize the efforts of their staff to provide evacuation and recovery from the Valley Fire. The attached nomination describes the reasons for the award.

The 2016 CalACT Transportation Manager of the Year Award is given to a manager who has made outstanding contributions to a transportation program. I was very pleased to nominate Wanda Gray of Paratransit Services for this award. The attached nomination describes the reasons for the award.

The 2016 CalACT Transportation Manager of the Year Award was given to two managers this year. Someone must have nominated me!

I think that these awards reflect the partnership between Lake Transit Authority and Paratransit Services. Regarding the dual manager awards, I had the honor of making remarks at the conference regarding Wanda's award. Wanda provides the everyday leadership with drivers, dispatchers, and mechanics that creates an environment where they all work together to deliver service both in times of crisis and as a reliable everyday service in our community. Wanda often takes initiative to improve services. If there were a manager of the decade award, I think she would deserve it for all of the tireless effort she has put into the operation. Most important of all, she cares about the people who depend on Lake Transit. As for me, I work with policymakers, the Area Planning Council, Caltrans and others to keep transit operations funded and provide direction for the transit system. We not only survived the fires, but I think Lake Transit thrived thanks its contractor, their employees, and funding help from Caltrans.

Above & Beyond Nomination 

I am pleased and honored to nominate Paratransit Services employees for the Above and Beyond Award for their service to Lake Transit Authority and the communities we serve. This nomination recognizes their exceptional courage, critical thinking and action through both the Rocky and Valley fires impacting Lake County in 2015. Rocky Fire - The Rocky fire started on July 29, 2015 and was 100% contained on August 13, 2015. The size of the fire was larger than Clear Lake, spanning 69,450 acres, and destroying 43 structures and 53 outbuildings. Wanda Gray, General Manager and our Lake County staff monitored the situation closely and as the fire came near our operational center, evacuated operations to the Clear Lake Town Hall. Staff had planned for this type of event and early in the evening employees, anticipating the need, began calling to see if they could help. When the time came to evacuate, they willingly came in and worked throughout the night to evacuate transit assets and reestablish the operational command center in a neighboring town. Wanda worked closely with Lake County Incident Command in developing evacuation and communication plans. What we did not know at the time, was this event was preparing us for the next fire that arrived in September.

Valley Fire - The Valley Fire started on September 12, Saturday, in Lake County. The fire started a little after 1:00 pm near Cobb and by 6:30 PM had burned more than 10,000 acres. By Sunday, the fire had reached 50,000 acres and had destroyed much of Cobb, Middletown, Whispering Pines, and parts of Hidden Valley Lake. The fire ultimately spread to 76,067 acres, injured four fire fighters and killed four people.

On September 13, mandatory evacuation orders were issued for Cobb, Middletown, Loch Lomond, Harbin Hot Springs, Hidden Valley Lake, Pope Valley, Angwin, the Clearlake Riviera, Riviera West, and Soda Bay. Evacuation centers were established in the town of Kelseyville to the northwest and Calistoga to the south.

This area is home to more than 13,000 residents. By midnight of the first day, scores of homes and businesses had been destroyed in Middletown, along with at least 50 homes in Cobb as well as the entire Hoberg’s Resort, a historic retreat built in the 1880s. Additionally the fire consumed all structures and vehicles within three miles of the resort. The resort community Harbin Hot Springs was also destroyed. Within 24-hours, officials from Cal Fire confirmed that more than 1,000 homes had been destroyed. More than 1,300 homes were destroyed before the fire was contained. The fire is the third-worst fire in California history.

On Saturday evening, September 12, Lake Transit's operations contractor, Paratransit Services, received a call requesting as many buses as possible to Middletown to assist in evacuation due to the Valley Fire. Wanda Gray, Manager of the Paratransit Services operations and her team, responded with five buses to the southern access to COBB mountain with 5 buses. An additional 6 buses were dispatched to Kits corner to assist with the northern evacuations. The southern buses were asked to go to the entrance to Anderson Springs Road at Highway 175 where they would stage for possible evacuations from the Cobb Mountain communities. While waiting for instructions, they were accompanied by a CHP officer. A distraught resident of Anderson Springs arrived and wanted to go to her home to rescue a pet cat. The CHP officer advised that

Above & Beyond Nomination 

the road was closed and an intense verbal exchange ensued. Meanwhile, the Paratransit Services Manager, watching the flames on the ridge overhead notice a change in the sound of the fire. It was the sound of a freight train. She tried to ask the CHP officer what to do, but the officer was

occupied with the resident. Wanda Gray turned to her bus drivers and told them to get in their buses. They were leaving. As they pulled out of Anderson Springs, Wanda shouted to the CHP, "Look at the fire. We need to get out of here!" Looking back, the Paratransit Services personnel saw the CHP officers and others running for their vehicles. Thankfully, everyone got away in time. We believe Wanda’s quick thinking saved lives that day. This was the first escape.

From Anderson Springs the Paratransit Services team evacuated to Middletown and eventually the Twin Pine Casino where they were to evacuate anyone needing a ride out of the Middletown area. When the evacuation order was called for the Twin Pine casino, the dispatcher at the Lower Lake facility was in contact with the CHP dispatcher via phone. The CHP dispatcher advised the Lake Transit dispatcher to have buses proceed north on State Route 29 to return to Lower Lake and the Clearlake area. As they evacuated the Twin Pine Casino they picked up several stranded residents and proceeded as directed. At the traffic light at Wardlaw Street in Middletown, they came to a wall of flames and were force to turn around in the middle of the street. The fire was approaching the Middletown area very rapidly from the North. Making quick decisions in the field, the five buses continued south to Calistoga, then returned to Lake County via a 140 mile journey along US 101 and Highway 20. Again, our team's quick thinking may have saved lives that day. Paratransit Services personnel should be commended for their brave response and quick thinking in service to people in need during this wildfire emergency. At Anderson Springs and in Middletown there was the potential that they would be trapped by the fast moving fire. When emergency communications were breaking down in both situations, they made the right decisions to get evacuees to safety. Personnel who were on the scene include Wanda Gray, Rob Brasier, Don Joachmistaler, Bob Dungan, Claudia May and Dante DeAmincis. But this is only part of the story. Three of the Paratransit Services employees lost their homes in the fire, over half were evacuated from their own homes and many spent days anxiously awaiting word on the status of their homes. In the first few days, some employees slept in the offices and conference room of the Lake Transit facility in Lower Lake. They remained available up to continue evacuation efforts if needed. Despite their own suffering, they continued to serve and support recovery efforts.

Above & Beyond Nomination 

After a one-day suspension of service, Lake Transit announced all rides would be free and resumed all routes and services except for those where roads were closed due to the fire. In the following days and weeks Lake Transit Authority received numerous requests for assistance in fire recovery services. The Paratransit Services team worked tirelessly in providing special shuttles from emergency shelters to assist with transportation of folks to locations to shower and use facilities to get cleaned up. They transported folks to the Lower Lake High School for police escorted services to homes to check on pets or pick up medication etc. Ridership boomed. After consultation with OES logistics specialists at the Emergency Operations Center, it was decided that existing bus routes served all of the evacuation shelters and emergency information centers. People were encouraged to use the bus, and the community was able to count on Lake Transit as a reliable and responsive service. Paratransit Services' Lake Transit employees embraced the community throughout this event offering their services, their caring support and in essence wrapped their arms around the community as it sought to recover. Eventually services were fully restored November 14. Although free rides came to an end, ridership is up. Efforts to serve the community in recovery efforts continue to this day and Wanda Gray and her team were and have been a key part of the initial response and eventual recovery. We believe their outstanding work and leadership should be recognized with the 2016 Above and Beyond Award.

CalACT Transportation Manager of the Year Nomination  I am very pleased to nominate Wanda Gray, Manager of Paratransit Services Lake Transit operation, for either the CalACT Transportation Manager of the Year Award, or Outstanding Coordination Effort Award. This nomination is based on her ongoing commitment to Lake Transit Authority and the community, and it also recognizes her critical role and outstanding leadership during the 2015 fire season. Through major service changes, the startup of a Mobility program, and a national disaster, Wanda always has put transit needs and the community first. Wanda's coordination efforts in 2015/16 have included leadership of the transit and school bus evacuation efforts during the five major wildfires, including the Rocky and Valley fires. She was a stable force standing reliably at the center of all of the confusion that a disaster can present to local law enforcement agencies and the emergency operations center. She directed the evacuation scheme with a viable plan, and with great patience and respect for the sometimes conflicting views of officials from the multiple jurisdictions involved in the fire evacuation and recovery efforts. During this demanding year, Wanda also brought a mobility coordinator on board under contract with Lake Transit Authority as the CTSA for Lake County. Together with Karl Parker, the new mobility coordinator, she has attended many of the fire recovery meetings, and visited with senior centers and other non-profits throughout the community. Their charge has been to determine needs, available services, and ways that the agencies can work together to solve both ongoing transportation needs and those resulting from the fire disaster. Some of the accomplishments of the program include:

The CTSA is taking on a new role in the community. Now called Lake Links, the CTSA is in the process of becoming a quasi-independent non-profit agency with a board composed of both Lake Transit Authority representatives and representatives from non-profits and medical services providers.

Wanda has provided reporting tools for non-profit agencies that operate CTSA sponsored 5310 vehicles to improve their reporting of operating and maintenance data. Wanda and Karl are coordinating the reporting efforts of the agencies.

In November 2015, Lake Links started a Valley Fire Ride Assistance Program which reimburses volunteer drivers who assist people displaced by the fire.

A new Lake Links Pay-Your-Pal volunteer driver program will provide NEMT services beginning this Spring.

Besides these efforts, Wanda serves on the Social Services Transportation Advisory Committee and coordinates community events such as an annual food drive during the holidays. This involvement in community is also seen in the way that Wanda responds to service disruptions and passenger conduct issues. She works closely with city police, the county sheriff's department, county mental health, social services, the courts, and the individuals involved to identify solutions to problems involving disruptive passengers or homeless people

CalACT Transportation Manager of the Year Nomination  living around bus stops. She seeks solutions that protect her employees and the transit system, but are sensitive to the individuals involved, and cognizant of the limitations of law enforcement and other public agencies. Wanda is a very able transit agency contract manager. She is responsible for more than 50 employees and operations with a daily pullout of 25 buses. She does run-cutting, recruits employees, works with vendors, pays the bills, and much more. She is a hands on manager in many respects as evidenced by her role in the evacuation efforts for the recent fires in Lake County. Rocky Fire - The Rocky fire started on July 29, 2015 and was 100% contained on August 13, 2015. The size of the fire was larger than the lake, spanning 69,450 acres, and destroying 43 structures and 53 outbuildings. Our Lake County staff monitored the situation closely and as the fire came near our operational center, evacuated operations to the Clear Lake Town Hall. Wanda and her team did an outstanding job of assisting with the evacuation and the reestablishment of an operational command center. Wanda worked closely with Lake County Incident Command in developing evacuation and communication plans. What we did not know at the time, was this event was preparing us for the next fire that arrived in September. Valley Fire - The Valley Fire started on September 12, Saturday, in Lake County. The fire started a little after 1:00 pm near Cobb and by 6:30 PM had burned more than 10,000 acres. By Sunday, the fire had reached 50,000 acres and had destroyed much of Cobb, Middletown, Whispering Pines, and parts in the south end of Hidden Valley Lake. The fire ultimately spread to 76,067 acres, injured four fire fighters and killed four people. The fire is the third-worst fire in California history.

On September 13, mandatory evacuation orders were issued for Cobb, Middletown, Loch Lomond, Harbin Hot Springs, Hidden Valley Lake, the Clearlake Riviera, Riviera West, and Soda Bay communities of unincorporated parts of Kelseyville, Pope Valley and Angwin. Evacuation centers were established in the town of Kelseyville to the northwest and Calistoga to the southeast.

This area is home to more than 13,000 residents. By midnight of the first day, scores of homes and businesses had been destroyed in Middletown, along with at least 50 homes in Cobb as well as the entire Hoberg’s Resort, a historic retreat built in the 1880s. Additionally the fire consumed all structures and vehicles within three miles of the resort. The resort community Harbin Hot Springs was also destroyed. Within 24-hours, officials from Cal Fire confirmed that more than 1000 homes had been destroyed. When the fire was finally contained, more than 1,300 homes had burned.

On Saturday evening, September 12, Lake Transit's operations contractor, Paratransit Services, received a call requesting as many buses as possible to Middletown to assist in evacuation due to the Valley Fire. Wanda Gray, manager of the Paratransit Services operations, responded with five buses to the southern access to COBB mountain with 5 buses. An additional 6 buses were dispatched to Kits corner to assist with the northern evacuations. The southern buses were

CalACT Transportation Manager of the Year Nomination  asked to go to the entrance to Anderson Springs Road at Highway 175 where they would stage for possible evacuations from the Cobb Mountain communities. While waiting for instructions, they were accompanied by a CHP officer. A distraught resident of Anderson Springs arrived and wanted to go to her home to rescue a pet cat. The CHP officer advised that the road was closed and an intense verbal exchange ensued. Meanwhile, the Paratransit Services Manager, watching the flames on the ridge overhead notice a change in the sound of the fire. It was the sound of a freight train. She tried to ask the CHP officer what to do, but the officer was occupied with the resident. Wanda Gray turned to her bus drivers and told them to get in their buses. They were leaving. As they pulled out of Anderson Springs, Wanda shouted to the CHP, "Look at the fire. We need to get out of here!" Looking back, the Paratransit Services personnel saw the CHP officers and others running for their vehicles. We believe Wanda’s quick thinking saved lives that day. Wanda and her team should be commended for responding to an emergency to serve those in need. At Anderson Springs there was the potential that they would be trapped by the fast moving fire. When emergency communications were breaking down, they made the right decisions to get evacuees to safety. Over the following weeks Lake Transit Authority received numerous requests for assistance in fire recovery services. Working closely with Mark Wall, Wanda provided leadership in coordinating special shuttles from Shelters to assist with transportation of folks to locations to shower and use facilities to get cleaned up. They transported folks to the Lower Lake High School for police escorted services to homes to check on pets or pick up medication etc. Wanda and her team continued to respond as needs arose.