Agenda - American Messaging | Home 1 Slide 2 American Messaging introduction IntelliMessage Mobile Application Registration and Welcome email Download the app Login, Password and PIN

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American Messaging introduction IntelliMessage Mobile Application Registration and Welcome email Download the app Login, Password and PIN Settings and Screen Orientation Status Sending Messages Receiving Messages My Account Custom Intranet link (if available)

www.americanmessaging.net 2

Agenda

American Messaging introduction

IntelliMessage Mobile Application

Registration and Welcome email

Download the app

Login, Password and PIN

Settings and Screen Orientation

Status

Sending Messages

Receiving Messages

My Account

Custom Intranet link (if available)


Agenda

American Messaging introduction

IntelliMessage Mobile Application

Registration and Welcome email

Download the app

Login, Password and PIN

Settings and Screen Orientation

Status

Sending Messages

Receiving Messages

My Account

Custom Intranet link (if available)

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In business for

over 30 years

More than 1000major healthcare

and first responderclients across

the US

Delivering over

5 million critical messages

per day

The largest privately owned company focused exclusively on C R I T I C A L M E S S AG I N G

Introduction

American Messaging has been in business for over 30 years. You may have known us by a different name in the past. We have been American Messaging since 2005 which is made up of SBC, Verizon Wireless Messaging Services, Skytel, Network Services, Graylink, ProPage, Morris Communications, Cook Paging and Aquis Communications. More than 1000 major healthcare and first responders depend on us across the country. We deliver over 5 million critical messages per day. We are the largest privately owned company focused exclusively on critical messaging. We have a dedicated team of men and women average over 12 years (some even 20 and 30 years) of experience in the critical messaging and/or paging industry.

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An Enhancement To Paging

Remains the Primary, Tier 1 method to deliver critical messages

Numeric and text

One-way and two-way service

The pager remains the core of the IntelliMessage system to deliver alerts. This is in no way, shape or form designed to replace paging because of all the reasons pagers are a necessary. Such as groups calls, the ability to communicate with 1 message to many people simultaneously. This is designed to enhance the paging experience. You don’t have to change how you are sending messages today. You can dispatch exactly the same if you wish. There is an initial registration of the account and then it’s like downloading any other application. When you’re logged in, the messages begin to arrive. There is nothing else to install.

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IntelliMessage® Mobile Application

Delivers and displays critical messages on any smart phone or tablet in seconds

Messages are intrusively received and displayed in an application separate fromtext and email

Messages can be read or replied to and are archived once the message is acknowledged

Once you are registered and logged in, IntelliMessage Mobile copies, delivers and displays messages on any tablets or smart phones in seconds (depending on cellular and wi-fi availability). Messages are intrusively received and displayed in an application separate from text and email (text and email are NOT secure). When a page comes in it will take over your device and intrusively alert and remind you until you acknowledge the message. Messages can be cleared by the user and are archived once the alert is acknowledged. Once you read/acknowledge the message on one device it clears them on your other devices you have the app on.

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Secure Messaging

Messages are secured within the applications and devices

Encrypted messages are transmitted/received via cellular data networks and Wi-Fi to secure hosting environment

Two-level client authentication is required. Can remotely disable

Applications and databases are isolated

Secure encrypted messaging paths can be defined and implemented for interconnectivity between applications

PIN passcodes on devices

IntelliMessage is designed to meet the highest standards for HIPAA and Omnibus compliance. Messages are secured within the applications and devices:

Two Way Mobile and Desktop Applications – Messages and Information are Sent and Received using 2048-bit Encryption via HTTPS

Encrypted messages are Transmitted and Received via cellular data networks and Wi-Fi to secure hosting environment. Two-level Client Authentication is required to utilize the applications: Login / Password / Token Authentication. Authentication keys are controlled by the Account Administrator at the device level. Account Administrator can manage passwords with forced changes set at the account level. Message retention is set for as long as requested at the account level: 3 days minimum for messages in motion to over 1 year for archiving. Audit logs of messages, receipts, and administrator actions Applications and Databases are isolated. Secure encrypted messaging paths can be defined and implemented for interconnectivity between applications. Secure web applications allow custom message management for Sending, Receiving, and Managing Messages throughout the IntelliMessage System. Security PIN passcode on devices.

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IntelliMessage Registration

Once mobile app users are registered, they will receive a welcome email with instructions

Please note: You must have a valid email address on file for forgot login/forgot password as well as application and system updates

Provisioning training will take place separately for account administrators (must migrate from MPA to Account Manager)

Once mobile app users are registered, they will receive a welcome email with instructions. Please note: You must have a valid email address on file for forgot login/forgot password as well as application and system updates. Provisioning training will take place separately for account administrators (must migrate from MPA to Account Manager).

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Downloading the App – Step 1

Search for IntelliMessage in the appropriate store for your device

Download the app

iOS Android

Search for IntelliMessage in the appropriate store for your device. Download the app The Blackberry is only available for OS 7 and can be found in the Blackberry market.

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Accept the EULA (iOS) or App permissions (Android)

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Refer back to your welcome email for your login (client ID) and initial password

Login to the app

Please note: You must have a valid email address on file for forgot login/forgot password

iOS Android

Refer back to your welcome email for your login (client ID) and initial password. Log into the app. Please note: You must have a valid email address on file for forgot login/forgot password.

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Settings> Notification Center > Scroll down to the IntelliMessage app, click it and this brings us to alert style. None is just that; no alert. Not a good choice for this type of application. Banner notifications are typically used for non-urgent alerts like messages, mail, even turn-by-turn navigation directions. They show up briefly at the top of the screen and then disappear. Tapping a Notification Banner sends you to the app or specific message associated with the alert. Please be aware that if you select banner, it may not alert you to every message. Popup alerts are typically for urgent notifications like alarms. They pop up in the center of the screen and won't go away until you acknowledge you received them. We recommend this

setting for optimal use of the IntelliMessage app. We recommend Badge App Icon and Sounds be on or with the green showing An additional setting under Privacy > Advertising > Limit Ad Tracking needs to be turned Off. The reason for this is that in iOS 7, the UDID value has been taken away from developers. Now we must use the public advertising data associated with iPhones to identify which iPhone read the message. We are looking at other alternatives but they would be longer term solutions.

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Screen Orientation

PIN – You must enter your PIN to access anything

My Messages – Click here and your message history is retrieved from the secure server

Send Message – Gives you the ability to initiate a critical message

Address Book - Directory of critical messaging addresses

More Options – Takes you to the next menu screen

PIN Main Menu

PIN – You must enter your PIN to access anything. My Messages – Click here and your message history is retrieved from the secure server. Send Message – Gives you the ability to initiate a critical message. Address Book - Directory of critical messaging addresses. More Options – Takes you to the next menu screen.

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Screen Orientation

Status – Change your Status and re-route your messages

Logout – This will stop the app from alerting. Messages will show in history as no device response

Help – Troubleshooting topics

Settings – Change Password, Change PIN, Message Test

More Options

Status – Change your Status and re-route your messages. Logout – This will stop the app from alerting. Messages will show in history as no device response. Help – Troubleshooting topics. Settings – Change Password, Change PIN, Message Test.

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Main Menu

My Messages Send Message Address Book

Views of My Messages, Send Message and Address Book screens. Slide 15


More Options - Status

Status Add New Event

More Options > Status. If you have events scheduled in the future they will appear in the empty gray area between the thin white lines. In order to change your status or to schedule a future event, Click Add New Event. Select the status and enter the date and time duration. The title box is optional. An example of a Title would be Unavailable due to mandatory training. Click Save.

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Status – Out of Office and Unavailable

Messages will continue to be delivered to all available devices and applications

Callers dialing your pager number will hear a voice prompt stating that the user is out of the office and their response may be delayed

Messages will continue to appear in the client’s Message History but devices and applications are NOT alerted

Callers will hear a voice prompt stating that the user is currently unavailable (until date/time ) and can not receive any messages at this time. Please call back later

Out of Office - Messages will continue to be delivered to all available devices and applications.

Callers dialing your pager number will hear a voice prompt stating that the user is out of the office and their response may be delayed.

Unavailable - Messages will continue to appear in the client’s Message History but devices and applications are NOT alerted. Callers dialing your pagers will hear a voice prompt stating that the user is currently unavailable (until date/time) and cannot receive any messages at this time. Please call back later.

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Status - Forwarding

Forwarding allows a client to automatically forward their messages to any (IntelliMessage) address along with date, time and duration

Messages continue to appear in the original client’s Message History but devices are not alerted

Confirmation to both parties of successful forwarding being established and again when status changes

Convenient methods to change status

Forwarding allows a client to automatically forward messages to either another IntelliMessage user, any pager, cell phone (Text), or email address. Only the party that the message is forwarded to will receive the message on their pager and mobile application. When a user turns forwarding on: They will receive a confirmation on their pager and IntelliMessage Applications that their messages have successfully been forwarded and which recipient they are forwarded to. A message will also go to the party the message are forwarded to indicating that messages from the originator will be forwarded to them. In fact, every message states that it has been forwarded and who it was forwarded from to help the end user differentiate from their own messages. When a user turns forwarding off: The user will get a message indicating forwarding has been turned off and messages will be coming to them again. A message will also go to the party that the messages were being forwarded to that messages from the forwarding party will no longer be forwarded to them. There are 4 convenient methods to change status.

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Status - Referral

A more traditional approach where callers are redirected or “referred” to another party

In comparison, Forwardingautomatically sends any messages sent to you to another person via secure messaging while Referral is asking the person trying to send you messages to actually call another phone number

The definition of Referral is the act of sending someone to another person or place for treatment, help or advice. It’s a more traditional approach. The person calling is halted and redirected or “referred” to the party that is taking their calls or critical messages for a certain period of time.

During “Referral” The Pager and Apps Are Turned Off / Messages Show as Referred in History Message Prompt Will say: “The person that you are trying to reach is referring their messages to another associate. If you enter a 10 digit pager or cell phone we will send you the Referral number. Please call the Operator or check the intranet site if available for further assistance.” People sending messages to this pager during this event will get a message that says that [email protected] cannot take messages at this time and you should contact (XXX) YYY-ZZZZ and they will be able to help you. This would include a pager number that was dialed into the phone. (For this service we will re-send the Referral number to any sender coming in as a 10digitnumber@myairmail (vs. an email address) and having entered 10 digits. When Referral is turned on, the pager turning Referral on will receive a message the Referral is turned on and they will no longer receive any messages.

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Changing Status

Phone IVR with PIN passcode

On the web through Message Manager or My Account

Via the apps on devices

Customer’s custom Intranet link

There are 4 ways to change status: IVR with PIN passcode - To turn FORWARDING ON dial the 10 digit pager number, wait for the beep, enter the pin and the 10 digit pager number you are forwarding to and press #. To turn REFERRAL ON, dial the 10 digit pager number, wait for the beep, enter the pin and the 10 digit pager number you are referring to PLUS ADD 11 at the end and press #. To turn FORWARDING OR REFERRAL OFF, Dial the 10 digit pager number, put in the 4 digit pin plus 5 zeros (00000) and press #. Via the web through Message Manager or My Account - Message Managers will have visibility at all times to the status of an IntelliMessage client and can change any IntelliMessage status at any time. My account users can only change their own status. App on the devices - Main Menu > More Options > Status Via Customer’s custom Intranet link - Send Message. All the blue buttons to the right of the names are status shortcuts. Click the blue button and that will bring up a login page where you enter your password and that takes you to the Status screen.

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Sending Messages from the app

Enter your PIN

Click on Send Message

Start typing the address in

the To: field (separate

addresses with semicolons)

After the first 4 characters

the Address Book will

prompt you with matching

choices

Subject is optional

Body is free form type

Click Send

Sending Messages from the app Enter your PIN. Click on Send Message Start typing the address in the To: field (separate addresses with semicolons). After the first 4 characters the Address Book will prompt you with matching choices. Subject is optional. Body is free form type. Click Send Slide 21


Receiving Messages

The alert will indicate an

incoming message

Enter your PIN

Read your message and

click Message Read

If your message is

replyable a Create Reply

button will appear next to

the Message Read button

Your acknowledgement or

reply will be visible to the

administrator

Receiving Messages The alert will indicate an incoming message. Enter your PIN. Read your message and click Message Read. If your message is replyable a Create Reply button will appear next to the Message Read button. Your acknowledgement or reply will be visible to the administrator.

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My Account

Secure web portal

Send, receive, view, search and archive your messages

Address book functions

Change your Status and re-route your messages;

Forwarding, Referral,

Out of Office and Unavailable

Go to login.americanmessaging.net and use the SAME login and password

My Account is a secure cloud based web portal. Just like the app on your device you have access to send, receive, view, search and archive messages. Change your status and re-route your messages; Forwarding, Referral, Out of Office and Unavailable. Go to login.americanmessaging.net and use the SAME login and password from your welcome email.

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My Account – My Messages

Sort by beginning and end date and message status

My Account> My Messages tab You can search for messages using the beginning and ending date. When you click on the body of the message in the gray area it takes you to the message detail screen

where you can see what time the message hit the server, what time the message hit the device and which device acknowledged the message. Also, if there are replies involved, once you click anywhere in the gray message area, on the next screen you can select conversation mode to view in a more traditional SMS text experience. Slide 24


My Account – Address Book

Search the address book of choice by entering the name (after 4 letters

the matches will appear)Or you can click Update

Users can add contacts to their personal (client) address book. Only the administrator can add to the Department or IntelliMessage address book

My Account > Address Book Search the Address Book of choice by entering the name. After 3 or 4 letters the list of matches will appear or you can click Update. Users can add contacts to their personal (Client) address book. Only the administrator can add to the Department or IntelliMessage address book. When new users are provisioned, they are automatically populated in the address book.

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My Account – Send Message

Basic View - Start typing the address in the To: field (Subject is optional)

Simply type the message in the Message: box and click Send

Option at the bottom of the screen to view Message History

My Account > Send Message, Basic View. Start typing in the To: field. Subject is optional. To expand the subject box, click on the icon next to it. Simply type in the message and click Send. There is an option to have a split screen with Message History at the bottom of the screen.

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My Account - Send Message

Enhanced View – Tabs for Groups, Quick Messages and Options

Enhanced View If you would like more Messaging options, click Enhanced View. This view will give you 5 additional tabs such as: Groups, Quick Messages, Options, Addresses (which we just saw) and My Messages. Enhanced View - Groups There are two types of Groups - Personal and Company/Department. Personal groups are your own groups that you set up and only you can see them and use them. Company/Department Groups are set up so that everyone in your Company or Department can view and use the groups. Enhanced View - Quick Messages A Quick Message is a stored message that may include To addresses, Subject and Message Body. It is set up for you to use for messages you send frequently so that you do not have to type them over and over again. Enhanced View - Options Current message options include Templates, Canned Subjects, Canned Messages and Canned Replies. Please note: Your canned options will be saved when you check them. The next time you create a message the canned options will still be set and the appropriate boxes filled in (Subject, Message). To clear them permanently, click the Clear All button.

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Send Message - Custom Intranet Shortcut

Go to the IntelliMessage shortcut on your Intranet (if available)

No login required, Address List View only

Simple Send Message, no editing allowed

Send Message – Custom Intranet Shortcut (if available). Go to the IntelliMessage shortcut on your Intranet (if available). No login required, Address List View only. Simple Send Message, no editing allowed.

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Thank you

www.americanmessaging.com

Documents

Agenda - American Messaging | Home 1 Slide 2 American Messaging introduction IntelliMessage Mobile Application Registration and Welcome email Download the app Login, Password and PIN