Agencies That Provide Transportation – Broomfield LCC Web view100.0%. Individuals with mental health issues. 6. 85.7%. People with disabilities. 6. 85.7%. Individuals with economic

Agencies That Provide Transportation

1. Agency Name

ResponseBrightStar Lifecare

Broomfield Easy Ride

Broomfield United Methodist Church

Imagine!

RTD Senior Ride

Regional Transportation District

Seniors' Resource Center

4. What types of clients does your agency serve (please check all that apply)?

Value Count PercentOlder adults 7 100.0%

Individuals with mental health issues 6 85.7%

People with disabilities 6 85.7%

Individuals with economic challenges 4 57.1%

Children 4 57.1%

Families 3 42.9%

Youth 3 42.9%

Other 1 14.3%

Homeless individuals 1 14.3%

StatisticsTotal Responses 7

Open-Text Response Breakdown for "Other" CountLeft Blank 6

Adams County under 60 with mobility impairment 1

5. Which best describes your agency:

Value Cou Percen

nt tProvides transportation services (possibly as one service of your agency to clients). 7 100.0%

Does not provide transportation, but serves clients who need transportation. 0 0.0%


6. How many unduplicated clients does your agency serve per year?

Response100,000s

2000

225

2800

500

N/A

unduplicated clients?

7. Which of the following best describes your agency? Please check all that apply:

Value Count PercentNon-profit organization 3 42.9%

Public transit, 3 42.9%

Residential Facility (independent and/or assisted living) 1 14.3%

Faith-based organization 1 14.3%

Specialized transportation 1 14.3%

Medicaid transportation 1 14.3%

Private, for profit 1 14.3%

Volunteer Driver Program 1 14.3%

Other 0 0.0%

Taxi cab provider 0 0.0%

School 0 0.0%



8. Please indicate: (1) The days and hours that your transportation services are available (if you offer service 24 hrs/day, 7 days/wk, please mark 24/7 in Sunday only); (2) During regular hours of operation, any "down" times when some of your vehicles are regularly not in use. In the Comments section below, please specify any other special hours of operation.

Opening Time

Closing Time

Start "Down" Time

End "Down" Time

Responses

Sunday 80.0%4

20.0%1

20.0%1

20.0%1 5

Monday 100.0%3

100.0%3

33.3%1

33.3%1 3

Tuesday 100.0%3

100.0%3

33.3%1

33.3%1 3

Wednesday

100.0%3

100.0%3

33.3%1

33.3%1 3

Thursday 100.0%3

100.0%3

33.3%1

33.3%1 3

Friday 100.0%3

100.0%3

33.3%1

33.3%1 3

Saturday 50.0%1

50.0%1

50.0%1

50.0%1 2

Holidays 50.0%1

0.0%0

50.0%1

50.0%1 2

Comments

ResponseApproximately 5:00 AM - 1:00 AM every day, but varies by route.

Saturday 9-3 starts in April

Prefer 24-48 hours notice for transportation needs. 11PM-6am require additional service charge.

Senior Shopper buses only runs M-F. There are 4 buses and 5 on Thursday. One out of Boulder. There are no Shopping buses on Major Holidays. We don't offer service on

The only regular transportation service BUMC provides is a van service taking people to worship services and back home afterwards.

ResponseAbove refers to service in group homes and residential services. Other services for other clients are both 5 days per week and 7 days per week.

These are our core hours, however the vehicles are often used for Recreation trips during "down" times

9. What are the hours of operation for your reservations and/or customer services (if you operate 24 hours a day, 7 days a week, choose “24 Hours” in ONLY the Sunday row)?

Opening Time Closing Time Responses

Sunday 100.0%2

0.0%0 2

Monday 100.0%4

100.0%4 4

Tuesday 100.0%4

100.0%4 4

Wednesday 100.0%4

100.0%4 4

Thursday 100.0%4

100.0%4 4

Friday 100.0%4

100.0%4 4

Saturday 100.0%1

0.0%0 1

Holidays 100.0%1

0.0%0 1

Please specify any special hours 100.0%1

100.0%1 1

10. Are scheduling services and printed materials available in any of the following (check all that apply)?

Value Count PercentSpanish 3 75.0%

Other (please specify) 1 25.0%

TTY (for hearing impaired) 1 25.0%

Alternative formats (i.e., braille, large print) 0 0.0%

Other language 0 0.0%


Open-Text Response Breakdown for "Other (please specify)" CountLeft Blank 6

English 1

11. To which of the following does your agency provide service (please check all that apply)?

Value Count PercentAdults 60+ 6 85.7%

Americans with Disabilities Act (ADA) 5 71.4%

Non-ADA eligible individuals with disabilities 5 71.4%

General public 4 57.1%

Low Income 4 57.1%

Other (please specify) 2 28.6%

Youth 2 28.6%

Only participants in our program or living facility (i.e. clients only) 1 14.3%

Please specify any restrictions or eligibility requirements 0 0.0%


Open-Text Response Breakdown for "Other (please specify)" CountLeft Blank 5

Private pay 1

VA 1

Open-Text Response Breakdown for "Other (please specify)" CountOpen-Text Response Breakdown for "Please specify any restrictions or

eligibility requirements"Coun

tLeft Blank 7

12. Please describe your service area. Include any exceptions or waivers within those boundaries (i.e., boundaries of origins and destinations; within X number of miles from a community; specific streets/intersections; within county only; origin within county).

Response160th - North C-470 - South western foothills - west Tower Road - East

Boulder and Broomfield County, Arvada at about hwy 70 north to Longmont and surrounding areas

Broomfield and Boulder counties

Denver metro area

Only in the RTD district

Transportation services to worship services are provided on a fixed route which includes several senior living facilities in the Broomfield and Westminster communities. BUMC also provides transportation for youth from the church to various scheduled activities as needed.

For non-medical trips, our service is restricted to Broomfield County. For medical trips, our service boundary is McCaslin to the west, Baseline to the north, 80th Ave. to the south, and Washington St. to the east.

13. Indicate your service descriptors (please check all that apply):

Value Count

Percent

Door-to-Door 5 71.4%

Shared rides 4 57.1%

Subscription service (ongoing regular trips scheduled in advance, without the need to call before each trip). 4 57.1%

Same day service 4 57.1%

Individual rides 4 57.1%

Package/Grocery Assistance 4 57.1%

Personal assistant allowed to travel with client 4 57.1%

Door-through-Door 4 57.1%

Other (please identify): 3 42.9%

Curb-to-curb 3 42.9%

Children allowed to travel with client 2 28.6%

Fixed Route 2 28.6%


Open-Text Response Breakdown for "Other (please identify):" CountLeft Blank 4

Can't guarantee same day service but will let client know if unable to provide 1

Our transportation services are directly related to the needs of our contracted clients 1

escort over 12 yrs old 1

14. What trip purposes or destinations does your agency allow (please check all that apply):

Value Count

Percent

Any trip purpose (skip to next question). 4 57.1%

Medical appointments 1 14.3%

If none of the above, please describe the trip types your agency provides: 1 14.3%

Service to our clients only 1 14.3%

Senior Center 1 14.3%

Adult day care 1 14.3%

Grocery shopping 1 14.3%

Dialysis 1 14.3%

Cancer 1 14.3%

Personal (errands, volunteer work & activities, hair dresser, religious services, airport, etc.) 1 14.3%

None of the above 0 0.0%

School 0 0.0%

Work / Training 0 0.0%


Open-Text Response Breakdown for "If none of the above, please describe the trip types your agency provides:"

Count

Left Blank 6

Worship Services, activities for youth 1

15. Please complete the following inventory for your current fleet:

How many vehicles do you have?

How many are in daily

use?

How many are handicap

accessible?Response

s

Passenger car 100.0%2

100.0%2

100.0%2 2

Van 100.0%5

100.0%5

80.0%4 5

Bus 100.0%4

100.0%4

100.0%4 4

SUV 100.0%2

50.0%1

50.0%1 2

Other (please identify in the Comments box

below)0.0%

00.0%

00.0%

0

Comments

ResponseBroker with access to 16 other vehicles most are sedans, also voucher for RTD

Senior Ride only has up to 10 buses per event.

We are a Home Health Care agency who provides transportation as one of our services. All caregivers use their personal vehicles.

16. Which of the following does your agency accommodate (please check all that apply):

Value Count PercentWalker 6 85.7%

Oxygen tank 6 85.7%

Manual wheelchair 6 85.7%

Scooters 5 71.4%

Power wheelchair 5 71.4%

Service animal 3 42.9%

None of the above 1 14.3%

Other 0 0.0%

Bariatric services 0 0.0%

Stretchers 0 0.0%

Segway 0 0.0%


Open-Text Response Breakdown for "Other " CountLeft Blank 7

17. Please indicate the number of drivers in each of the following categories:

Number of Drivers

Responses

Your organization's total number of drivers. 100.0%7 7

Paid 100.0%4 4

Paid CDL 100.0%3 3

Volunteer 100.0%2 2

Other 0.0%0

From all drivers, how many have non-driver responsibilities?

100.0%5 5

18. Do you provide driver training?

Value Count

Percent

No 1 14.3%

Yes (please provide a description of content and duration in the Comments section below): 6 85.7%


Comments

ResponseCDL and extensive driver training

Lg veh training - 1/2 day Accessible veh training - 1 day Client care training - ongoing

PASS, Def Driving, Drug Alcohol, blood Borne path.

Through CIRSA

We provide an orientation for drivers, but the vans do not require a CDL and specialized training is not needed.

19. How do you maintain your vehicles (please check all that apply)?

Value Count PercentIn house 4 57.1%

Contract 2 28.6%

Other 1 14.3%



All vehicles owned, insured, and maintained by caregiver 1

20. Would you be willing to contract with others for maintenance?

Value Count PercentYes 0 0.0%

No 6 85.7%

Maybe (please explain) 1 14.3%


Open-Text Response Breakdown for "Maybe (please explain)" Counthave good current arrangement 1

21. Would you be willing to share maintenance schedules and driver training materials with others?

Value Count PercentYes, both 3 42.9%

No, neither 2 28.6%

Yes, driver training only 1 14.3%

Yes, maintenance schedules only 0 0.0%

Maybe (please explain) 1 14.3%


Open-Text Response Breakdown for "Maybe (please explain)" CountDon't know if it is feasible 1

22. Where do you purchase fuel for your vehicles?

ResponseCOSTCO, Clean Air CO

ResponseCity and County gas pumps

I don't know

N/A

No set

US Bank Voyager

bid

23. Do you receive any discount on fuel purchases?


No 3 50.0%


24. Please indicate the level of your insurance coverage for:

Level of your insurance coverage Responses

Personal Injury per Person 100.0%6 6

Personal Injury per Accident 100.0%6 6

25. What is the average cost/vehicle for insurance (please feel free to elaborate in the comment box below):

Response$3800

?

N/A

unsure

26. With whom do you carry insurance (County/City, Company (please name), other):

ResponseCIRSA

I don't know which insurance?

IMA - Broker

Philadelphia Ins

unsure

27. Does your agency charge for trips?

Value Count Percent

No (Skip to Question 28) 3 42.9%

Yes (please describe your fare structure in the Comments section below:) 4 57.1%


Comments

ResponseIncluded in client service

Local $2.25; Express $4.00; Regional $5.00; ADA double these; discount is half these

Donation basis $1 within Broomfield RT $3 to Rock Creek RT $6 all other out of Broomfield medical trips RT

28. How do passengers pay for trips (please check all that apply):

Value Count Percent

Other (please describe): 3 60.0%

Passenger pays driver with cash. 2 40.0%

Passenger pays driver with voucher or other noncash form of payment. 2 40.0%

Medicaid accepted as payment. 1 20.0%

Passenger pays driver with credit card. 0 0.0%


Open-Text Response Breakdown for "Other (please describe):" CountLeft Blank 4

Passenger pays agency with credit card prior to service 1

Passenger pays driver with check 1

other and state aid 1

29. Please indicate which of the following transportation funding resources your organization receives:

Value Count PercentFTA (Federal Transit Administration) 5 83.3%

Local Transit Assistance (counties and cities) 4 66.7%

Fundraising 3 50.0%

State Transit Assistance 3 50.0%

Older Americans, Title IIIB Funding 2 33.3%

Contract Revenue 2 33.3%

Community Services Block Grant 2 33.3%

Fares 2 33.3%

Medicaid, Title XIX 1 16.7%

Administration on Developmental Disabilities 1 16.7%

Social Services block grant, Title XX 1 16.7%

Other State and Local Programs (please identify) 0 0.0%

Head Start 0 0.0%

Other Federal Programs 0 0.0%


Open-Text Response Breakdown for "Other Federal Programs" CountLeft Blank 7

Open-Text Response Breakdown for "Other State and Local Programs (please identify)"

Count

Left Blank 7

30. How far in advance do clients need to call to schedule a trip?

Value Count PercentWithin an hour. 0 0.0%

Within a day. 1 14.3%

Within a week. 1 14.3%

Within 2 weeks. 0 0.0%

Within a month. 0 0.0%

Other (please explain): 5 71.4%


Open-Text Response Breakdown for "Other (please explain):" CountLeft Blank 1

3 days preferred, but can do shorter notice 1

None for fixed -route; 2 hours for Call-n-Ride; day ahead for Access-a-Dide 1

Prefer minimum 48 hours but can usually accommodate 24 hours 1

on demand 1

31. What percentage of your trips are demand response (flexible routing and scheduling according to passenger needs)?

Count Response1 0%

1 1%

2 100%

1 50%

1 60%

1 95%

32. What percentage of your trips are subscription (ongoing regular trips scheduled in advance, without the need to call before each trip)?

Count Response1 0%

1 1%

2 100%

1 40%

1 5%

1 50%

33. Please indicate your interest in the coordination of transportation services and resources (please check all that apply):

Value Count

Percent

Joint driver training 4 100.0%

Centralized scheduling of passenger trips with other agency’s trip scheduling 2 50.0%

Joint use, pooling, or sharing vehicles among agencies 2 50.0%

Centralized fueling of vehicles 2 50.0%

Contracting to provide other transportation service to other agencies needing service 2 50.0%

Purchasing vehicles cooperatively 2 50.0%

All of the above! 1 25.0%

Centralized maintenance service for vehicles 1 25.0%

Sharing drivers among agencies 1 25.0%

Contracting to purchase transportation services rather than continuing to operate own 1 25.0%

Statistics

Total Responses 4

34. What growth trend in transportation requests has your agency seen in the last 5 years (2008-2013)?

Value Count

Percent

There has been no increase or there has been a decrease in demand (please identify reasons, then skip to question #35). 2 33.3%

1-9% 1 16.7%

10-19% 2 33.3%

20-29% 0 0.0%

30-39% 1 16.7%

40-49% 0 0.0%

50-59% 0 0.0%

60-69% 0 0.0%

70-79% 0 0.0%

80-89% 0 0.0%

90-100% 0 0.0%

More than 100% 0 0.0%


Sum 50.0

Avg. 16.7

StdDev 9.4

Max 30.0

Open-Text Response Breakdown for "There has been no increase or there has been a decrease in demand (please identify reasons, then skip to

question #35)."Coun

t

Left Blank 1

Not tracked as such 1

35. What factors have influenced increases in requests for your service (please check all that apply):

Value Count PercentAging population 4 66.7%

RTD service changes 3 50.0%

Poor service/customer satisfaction with another agency 2 33.3%

Cost of fuel 1 16.7%

Other: 0 0.0%


Open-Text Response Breakdown for "Other:" CountLeft Blank 7

44. If you could change one thing about human service transportation what would it be, and why?

ResponseContinue efforts for affordability for all

Increase service hours and boundaries

More open to all - funding enough to not worry about ...over 60? no just 59, too bad

There is nothing I could change

Provide more weekend opportunities and services for transportation. Weekend services are rather limited in our area.

45. Would you like to receive information on the results of this survey?


No 1 14.3%


46. The Local Coordinating Council for Transportation fosters collaboration and coordination among transportation providers and those who need their services, especially elderly, people with disabilities and low income populations. We are looking for additional interested members. Please tell us if you/your organization is:

Value Count PercentA current member 4 57.1%

Interested in being a member - send me info! 1 14.3%

Interested in receiving regular updates 1 14.3%

Not interested at this time. 1 14.3%


47. Please share any final comments or suggestions:

ResponseThank you for looking at transportation needs. Our church has very limited transportation services. We find many people would benefit from greater services, especially those who are doing rehab at home and are not able to drive to medical appointments, etc.

Documents

Agencies That Provide Transportation – Broomfield LCC Web view100.0%. Individuals with mental health issues. 6. 85.7%. People with disabilities. 6. 85.7%. Individuals with economic