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How to Handle Difficult Conversations

Mini Masterclass for AFTAJuly 1st 2020

Learnings

Your wonderful Brain & Body Hacks

Understanding yourself and others better

Deep Listening

Asking smart questions

Setting realistic expectations

… all are inter-connected

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normal human dynamics further complicated by natural events occurring that are inducing increased stress:

BushfiresCOVID-19

Google search stats at June 18th 2020

Your Wonderful Brain

Acts like a committee of experts, all work together but each has it’s own area of expertise;

• The Forebrain – planning, decisions

• The Mid brain – feelings, long term memory

• The Hind brain – basic body functions

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Effective Body Hacks = Better Conversations.

Slow down or stop

Touch base with yourself

Breathing

Thinking

Feeling

Adjust Engage

the whole picture

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Dominance

Influence

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Steadiness

Conscientiousness

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the whole picture

LISTENING??

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lost listenerinterrupting listener

shrewd listener dramatic listener

DEEP LISTENING

• Ready yourself

use BODY HACKS

• Listen to the content

• Listen to the context

• Listen to what wasn’t said

• Listen for the meaning

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S M A R T questions aka HIGH Gain questions

Specific Measurable Actionable Realistic Timebound

set realistic expectations

Set boundaries

Determine what can you control and,

Understand what they can control

Beware of over promising

Have subject matter experts and get the whole team involved

Communicate frequently internally & with your clients

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Jo Hanlon

Mb: 0403 497 120

Thank you for your interest!

I’m here to help if needed

https://www.linkedin.com/in/johanlon/

jo@mindyourps.com.au

www.mindyourps.com.au

JoHanlon.com.au

(new website coming soon)

With thanks to :

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