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A Football Club Is Something Else Than Sport 6/6/2012 Dusseldorf Consultants 1 Dusseldorf Consultants: • Sarah, Sezgin, Svenja Vitus Presen;ng To: • Mr. Longuepee

AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

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Page 1: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

A  Football  Club  Is  Something  Else  Than  Sport

6/6/2012  

Dusseldorf  Consultants  

1  

Dusseldorf  Consultants:  

• Sarah,  Sezgin,  Svenja  Vitus  

Presen;ng  To:  

• Mr.  Longuepee  

Page 2: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Agenda

Mandate  

•  Revenue  Streams  •  Challenges  to  overcome  • Market  opportuni;es  

Analysis  

•  New  Assets  •  Pricing  •  Distribu;on  • Marke;ng  

Strategy  

•  Ac;on  Plan    •  Risks  and  Con;ngencies  

Recommenda;on  

6/6/2012  

Dusseldorf  Consultants  

2  

Page 3: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Key  Issues  and  Mandate

6/6/2012  

Dusseldorf  Consultants  

3  

Ø Shor7erm:  How  to  fill  empty  stadium?  Ø Longterm:  How  to  become  one  of  the  most  valuable  sports  

clubs  in  Europe?  

How  to  become  one  of  the  best  Clubs  in  Europe?  

How  to  boost  revenues?  

Clubs  Brand  Equity  

Revenues  

Page 4: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Recommenda?on

6/6/2012  

Dusseldorf  Consultants  

4  

Raise  Investments  In  Assets,  Including  New  player  And  Stadium  Equipment,  While  Increasing  Marke;ng  

Ac;vi;es  In  Order  To  Become  On  Of  The  Best  Football  Clubs  In  Europe  

Page 5: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Agenda

Mandate  

•  Revenue  Streams  •  Challenges  to  overcome  • Market  opportuni;es  

Analysis  

•  New  Assets  •  Pricing  •  Distribu;on  • Marke;ng  

Strategy  

•  Ac;on  Plan    •  Risks  and  Con;ngencies  

Recommenda;on  

6/6/2012  

Dusseldorf  Consultants  

5  

Page 6: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Departments  in  the  Business  Model  of  PSG

6/6/2012  

Dusseldorf  Consultants  

6  

Ticke;ng   Merchandising   Marke;ng   Opera;ons  and  Interna;onal  Development  

Sponsorship   Hospitality  and  Events  

Longuepee  

SportFive  

Page 7: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Market  Opportuni?es  and  Core  Competencies  

6/6/2012  

Dusseldorf  Consultants  

7  

Ø Try  to  a7ract  new  fans  by  developing  core  competencies  

• 10  Million  inhabitants  as  poten;al  fans  • Big  soccer  community  in  Europe  

Market  Opportuni;es  

• Good  trainer:  Carlo  Ancello;  • Renova;on  of  the  stadium  • Good  players  

Core  Competencies  

Page 8: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Market  Opportuni?es  and  Core  Competencies  

6/6/2012  

Dusseldorf  Consultants  

8  

Ø Try  to  a7ract  new  fans  by  developing  core  competencies  

• Hooligans  • Weak  in  tournamens  • Empty  stadium  

Challenges  to  overcome  

Page 9: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

AGendance  of  the  stadium

•  Stadium  capacity:  47.000  •  AXendance  average:  29.317  

•  Goal:  Increase  season  ;ckets  from  30.000  to  40.000  

6/6/2012  

Dusseldorf  Consultants  

9  

Ø Annual  growthrate  declined  by  4  %,  so  how  to  boost  Pcket  sales?  

Page 10: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Revenue  Stream

•  Commercials  •  Ticke;ng  income  inclusive  Match  Day  Revenues  •  Sponsorship  and  adver;sement  deals  •  Broadcas;ng  •  Profit  in  transfer  markets  

6/6/2012  

Dusseldorf  Consultants  

10  

Ø Match  Day  revenues  raise  with  the  number  of  turnoments  played  Ø Goal:  Win  in  the  stadium  and  be  successful  in  Europe  

Page 11: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Total  Costs  2011)2012

• Wages:  78  Million  •  Offset  of  players:  -­‐10  Million  •  Social  secruty  contribu;on:  44,2  Million  •  Excep;onal  costs:  10  Million  •  Excep;onal  Financial:  28  Million    

6/6/2012  

Dusseldorf  Consultants  

11  

Ø Cost  are  all  in  all  170,2  Million  

Page 12: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Broadcas?ng  Model

Equally,  50%  

League  performace,  30%  

No.  of  Broadcasts,  20%  

EUR  

6/6/2012  

Dusseldorf  Consultants  

12  

Ø Low  Margin  To  Increase  Variable  Revenues  

Page 13: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Commercials

•  Kit  •  Shirt  •  Back  

•  Stadium        

6/6/2012  

Dusseldorf  Consultants  

13  

Ø High  Margin  To  Increase  Revenues  

EUR  45mn  

Page 14: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Transfer  Funds

6/6/2012  

Dusseldorf  Consultants  

14  

Ø Variable  Revenues  Ø But  Currently  Higher  Spendings  

Purchases  

Sales  

Net  Income  

Page 15: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Available  Variable  Revenue  Sources

•  Ticke;ng  •  Commercial  •  Sponsorship  •  Broadcas;ng  

6/6/2012  

Dusseldorf  Consultants  

15  

Page 16: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Agenda

Mandate  

•  Revenue  Streams  •  Challenges  to  overcome  • Market  opportuni;es  

Analysis  

•  New  Assets  •  Pricing  •  Distribu;on  • Marke;ng  

Strategy  

•  Ac;on  Plan    •  Risks  and  Con;ngencies  

Recommenda;on  

6/6/2012  

Dusseldorf  Consultants  

16  

Page 17: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

A  football  club  includes  a  whole  business  cycle  which  has  to  be  tackled  short-­‐term  in  order  to  build  a  brand!

Brand  

AXendance  Revenue  

Success  in  Sport  

6/6/2012  

Dusseldorf  Consultants  

17  

Ø   Tackle  short-­‐term  issues  first!  

Page 18: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Possible  op?ons  for  build  a  long-­‐term  brand!

Strategic  level  •  Club’s  brand  iden;ty  

Opera;onal  level  •  Assets  •  Pricing  •  Distribu;on  • Marke;ng  

6/6/2012  

Dusseldorf  Consultants  

18  

Page 19: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Possible  op?ons  for  build  a  long-­‐term  brand!

Strategic  level  •  Club’s  brand  iden;ty  

Opera;onal  level  •  Assets  •  Pricing  •  Distribu;on  • Marke;ng  

6/6/2012  

Dusseldorf  Consultants  

19  

Page 20: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Possible  op?ons  to  tackle  short-­‐term  issue  in  order  to  achieve  long-­‐term  brand!

6/6/2012  

Dusseldorf  Consultants  

20  

Invest  in  new  assets  

Pricing  of  ;ckets  

Distribu;on  

Marke;ng  

Page 21: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Possible  op?ons  to  tackle  short-­‐term  issue  in  order  to  achieve  long-­‐term  brand!

6/6/2012  

Dusseldorf  Consultants  

21  

Invest  in  new  assets  

Pricing  of  ;ckets  

Distribu;on  

New  world-­‐class  player  New  equipment  within  the  stadium  

Invest  in  the  stadium  

Marke;ng  

Page 22: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Possible  op?ons  to  tackle  short-­‐term  issue  in  order  to  achieve  long-­‐term  brand!

6/6/2012  

Dusseldorf  Consultants  

22  

Invest  in  new  assets  

Pricing  of  ;ckets  

Distribu;on  

Lower  the  prices  to  aXract  more  people  Higher  the  prices  to  signal  premium-­‐class  

Marke;ng  

Page 23: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Possible  op?ons  to  tackle  short-­‐term  issue  in  order  to  achieve  long-­‐term  brand!

6/6/2012  

Dusseldorf  Consultants  

23  

Invest  in  new  assets  

Pricing  of  ;ckets  

Distribu;on  

Parc  selling  Access  to  ;ckets  

Marke;ng  

Page 24: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Possible  op?ons  to  tackle  short-­‐term  issue  in  order  to  achieve  long-­‐term  brand!

6/6/2012  

Dusseldorf  Consultants  

24  

Invest  in  new  assets  

Pricing  of  ;ckets  

Distribu;on  

Increase  spending  Build  up  brand  through  sponsors  and  new  

aXrac;ve  ;cket  models  

Marke;ng  

Page 25: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Important  weighted  criteria  for  decision-­‐finding

Brand  awareness,  50%  

Revenue,  30%  

Feasibility,  20%  

Criteria  

Brand  awareness   Revenue   Feasibility  

6/6/2012  

Dusseldorf  Consultants  

25  

Criteria   DescripPon  

Brand  awareness   Reputa;on,  Sophis;cated  

Revenue  

Tickets,  Commercials,  Sponsorships,  Broadcas;ng  

Feasibility   Ability  to  implement  

Page 26: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Evalua?on  of  alterna?ves  with  weighted  criteria!

Invest  in  new  assets  

Pricing  lower  

Pricing  higher   DistribuPon   MarkePng  

Brand  awareness  

Revenue  

Feasibility  

6/6/2012  

Dusseldorf  Consultants  

26  

Ø     

Page 27: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Invest  in  new  assets  

Pricing  lower  

Pricing  higher   DistribuPon   MarkePng  

Brand  awareness  

Revenue  

Feasibility  

6/6/2012  

Dusseldorf  Consultants  

27  

Ø   InvesPng  in  new  assets  including  equipment  and  new  players  while  doing  more  markePng!  

Page 28: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Measures  are  tackling  current  issues  and  are  building  a  brand!

Brand  

AXendance  Revenue  

Success  in  Sport  

6/6/2012  

Dusseldorf  Consultants  

28  

Ø   Fast  and  detailed  implementaPon  is  needed!  

Increasing  marke;ng  ac;vi;es  

Inves;ng  in  new  equipment  and  players  

Page 29: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Agenda

Mandate  

•  Revenue  Streams  •  Challenges  to  overcome  • Market  opportuni;es  

Analysis  

•  New  Assets  •  Pricing  •  Distribu;on  • Marke;ng  

Strategy  

•  Ac;on  Plan    •  Risks  and  Con;ngencies  

Recommenda;on  

6/6/2012  

Dusseldorf  Consultants  

29  

Page 30: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Implementa?on  Plan

6/6/2012  

Dusseldorf  Consultants  

30  

Boost  Revenues     Establish  Brand  Iden;ty  

Increase  AXendance  &  Fill  Empty  Stadium  

Page 31: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Increase  The  Ticket  Sales  During  The  Next  6  Weeks  to  Fill  The  Stadium

6/6/2012  

Dusseldorf  Consultants  

31  

Ø Start  To  Win  Long-­‐Term  Customers  With  Season-­‐Tickets  By  Increasing  MarkePng  Efforts  

Buying  Op;on    2  Times  in  Season  

1.  Before  Start  2.  Mid-­‐Season  

Season-­‐Tickets   Buying  Op;on  

Whole  Season    

Before  every  Game    

Single-­‐Tickets  

Page 32: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Introduce  An  AGrac?ve  Ticket  Model  For  The  Next  6  Weeks  To  AGract  Fans

6/6/2012  

Dusseldorf  Consultants  

32  

Ø Try  To  Make  A  Season  Ticket  An  A7racPve  Opportunity  for  As  Many  Fans  As  Possible  

Familiy  Tickets  

Children  under  the  age  of  12  go  free  

2  adults  have  to  come  with  children  

Tickets  are  connected  to  name  

Group  Tickets  

Buy  4  Tickets  and  get  1  Ticket  extra  

 

Inform  a  Friend  

Get  a  20%  Discount  For  Buying  a  New  

Ticket  

Former  Customer  Receives  10%  

Page 33: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Boost  Revenues  On  Match  Day  Through  AGrac?ve  Offerings  For  Fans

6/6/2012  

Dusseldorf  Consultants  

33  

High  Price  Elas;city  –  Spend  more  on  Food    

Make  Tickets  More  AXrac;ve    

Reduce  Prices  For  Food  &  Drinks  

Page 34: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Build  An  Outstanding  Brand  Iden?ty    

6/6/2012  

Dusseldorf  Consultants  

34  

Ø Become  More  Successful  In  The  League  And  Achieve  A7endance,  Boost  Revenues  and  Establish  Strong  Brand  IdenPty  

Hire  New  Players  And  Sign  Contracts  With  3  Top  Players  During  The  Next  5  Years    

• Establish  a  5  Head  Team  To  Screen  The  Player  Market  • Evaluate  Needed  Posi;ons  • Conduct  Mee;ngs  With  Player  Managers  • Sign  Contracts  • EUR  40mn  –  50mn  per  Player    

Page 35: AFootballClubIsSomething ElseThanSport€¦ · A"Football"Club"Is"Something" ElseThanSport 6/6/2012 DusseldorfConsultants& 1 Dusseldorf*Consultants:* • Sarah,*Sezgin, Svenja*Vitus*

Situa;on   Strategy   Implementa;on  

Establish  a  Strong  Security  Concept  For  The  Stadium  To  Respond  To  Specter  Of  Hooligan

•  More  Strict  Controls  at  Entrance  •  Bag  and  Body  Scans  •  Cameras  Ø Hire  a  Security  Company  Ø 200  People  at  Hooligans  Curves  Ø 50  Througout  Other  Areas  

Ø Helpout  Family  of  dead  supporter  

6/6/2012  

Dusseldorf  Consultants  

35  

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Situa;on   Strategy   Implementa;on  

Commercials

       

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EUR  45mn   EUR  60mn  

LVMH  +  EUR  3mn  

+  EUR  15mn  

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Situa;on   Strategy   Implementa;on  

Risks  &  Con?ngencies

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Moderate  Concern  

Moderate  Concern  

Serious  Concern  

LiXle  Concern  

Impact  

Probability  

No  Acceptance  in  Fan  Culture  

Dependence  On  Al-­‐Thani  

Lack  Of  Compe;;ve  Success  

Hooliganism  

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Situa;on   Strategy   Implementa;on  

Ac?on  Plan

6  Weeks   5  Years  

Brand  IdenPty  Through  MarkePng  

Revenues  

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New  Sponsor  3  New  Top  Players  Security  

Concept  

AXrac;ve  Ticket  Models  

Reduce  Costs  For  Food  And  

Drinks    

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Situa;on   Strategy   Implementa;on  

Key  Issues  and  Mandate

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Ø Shor7erm:  How  to  fill  empty  stadium?  Ø Longterm:  How  to  become  one  of  the  most  valuable  sports  clubs  in  Europe?  

How  to  become  one  of  the  best  Clubs  in  Europe?  

How  to  boost  revenues?  

Clubs  Brand  Equity  

Revenues  

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Thank  You!

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