AF-KL Fare Rules - Iss 02jul09

8/9/2019 AF-KL Fare Rules - Iss 02jul09

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Air France and KLM Royal Dutch Airlines Malaysia

Fare Rules

Commission

Effective 01 February 2008, there is no commission for all fare types issued on KLM document in Malaysia.

Application

All tickets is no valid if the first coupon has not been used and will not be honoured if the coupons are not used in sequence.

Min / Max Stay

Travel from last stopover must commence no earlier than the min/ max stay after departure from fare origin. Min and max stay is automatically checked

by the GDS. If the booked class does not qualify for the fare, the GDS will prompt with the correct fare and booking class.

Example of min stay 7 days and max 1 month:

Departure 01 April Min stay 7 days = 08 April from last stopover point

Max stay 1 month = 01 May from last stopover point

Advance Reservations and Ticketing

Reservations are required for all sectors unless stated otherwise in the GDS fare rules.

a. Reservations Ticketing Time Limit (TTL)Please observe the reservations time limit especially during holiday season. Reservations that are auto cancelled due to expiry of ticketing time

limit cannot be reinstated. We strongly advise tickets to be issued 24 hours before deadline.

b. Fare Quote Time Limit / Last Day to TicketWhen doing a PNR pricing (auto fare quote), the GDS will generate a last day to ticket. Tickets must be issued before this deadline for fare

guarantee.

Issued 02 July 2009 Page 1 of 13


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Child Discounts

The age limits referred to in this rule shall be those in effect of the date of commencement of travel. Infants who reached their 2nd birthday during theirtravel will be required to occupy a seat on the outbound and inbound flight.

Accompanied child 2-4 charge 75% of the adult fare. Ticket designator CH25.Must be accompanied on all flights be adult 18 years or older.

Accompanied child 5-11 charge 75% of the adult fare. Ticket designator CH25.Must be accompanied on all flights by adult 15 years or older.

Unaccompanied child 5-11 No discount.

Infant under 2 with seat charge 75% of the adult fare. Ticket designator CH25.

Must be accompanied on all flight by adult 18 years or older. 1 adult passenger aged at least 18 years may be accompanied by a maximum of 2 infantsof who can be booked as infant occupying a seat.

Infant under 2 without a seat charge 10% of the adult fare. Ticket designator IN90.

Must be accompanied on all flight by adult 18 years or older. 1 adult passenger aged at least 18 years may be accompanied by a maximum of 2 adults ofwho 1 have to be booked as infant occupying a seat.

StopoverStopover charge (if applicable) is automatically added by the GDS when the PNR is auto priced. See the STOPOVER section in the GDS fare rules for

stopover charges.



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Transfers/Routing

Air France and KLM fares are point to point. For additional stopovers, apply SkyTeam Europe Pass or sector fare.

Air France

Air France fares are available ex-KUL, PEN, KCH or SIN only.For travel from other domestic MY, issue separate tickets.

Example: KUA-KUL-SIN-PARKUA-KUL, issue separate ticket.

KUL-SIN-PAR, apply ex-KUL fare.

KLM Royal Dutch Airlines

KLM fare are available ex-AOR, BKI, BUT, JHB, KBR, KCH, KUA, KUL, LBU, LGK, MYY, PEN, SBW, SDK, TGG and TWU.

SurchargesSurcharges are automatically added by the GDS when the PNR is auto priced.

Air FranceTravel between KUL and SIN on MH and SQ, a surcharge may be added depending on fare type to the applicable fare. (see TRANSFER section in the GDS

fare rules).


Infant under 2 without seat no surcharge

Travel between KUL and AMS on KL flight 4102/4103, a surcharge of MYR500 (economy class) and MYR1000 (business class) per direction will

be added to the applicable fare.

Travel between KUL and SIN on MH or SQ, a surcharge of MYR300 (economy class) and MYR470 (business class) per direction will be added to

the applicable fare for travel.

Endorsement

Endorsement is auto generated by the GDS when the PNR is auto priced. If there is no endorsement, the ticket must be annotated - NONENDO - in theendorsement box. Tickets must show by the use of an insert or sticker that travel is at a special fare and subject to special conditions



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Penalties

Changes

Please refer to the PENALTIES section in the GDS fare rules to check if changes are

permitted and change fee amount (if any).

1. Changes before departure

Agent must reissue or revalidate the ticket

In case of a re-issue:- MPD must be issued for change fee

- Fare difference must be shown as additional collection on the ticket.

- Travel agent must insert segment specific SSR

Example:3Sx*CKIN MPD 074 1234567890 ISSD FOR MYR500 CHG FEE

(x = segment number)

2. Changes after departure

No change free or fare difference

Please refer to the PENALTIES section in the GDS fare rules to check if changes are permitted and change fee amount (if any)

Change fee or fare difference involved

- Fare difference must be collected on re-issued ticket. Change fees to be either collected on re-issued ticket as ADC.

- In case the ticket cannot re-issue the ticket, the change should not be made.

Travel agents will remain responsible to settle the change fee/fare difference with KLM if the above SSR is not inserted in PNR where a ticketedreservation is modified and the applicable change fee/fare difference is not collected.



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Cancellation

Please refer to the PENALTIES section in the GDS fare rules.All cancellations are subject to administration fee of MYR200.

No ShowPlease ensure reservations are cancelled before departure if your customer does not intend to travel. Failure to do so will result as a no-show

and all flight segments will be automatically cancelled. Please note, Air France and KLM fares does not permit change and ticket is non-

refundable if a passenger is deem as a no-show.

Fare Combinability

Air France

a. Economy + Economy (permitted on all Economy booking classes)b. Business + Business (permitted on all Business booking classes)

c. Economy + Business (permitted B class + C class only)d. Business + First (permitted C class + F class only)

KLM Royal Dutch Airlinesa. Economy + Economy (all classes)

b. Business + Business (all classes)

c. Economy + Business (all classes)

Stopover, transfers, changes, cancellation, rerouting and baggage allowance

- apply half round trip basis.

Advance reservations, min/max stay, open jaw, infant and child discount apply most restrictive rule.

Air France + KLM Royal Dutch Airlines (Half Round Trip)

Permitted within same cabin only (AF economy + KL economy or AF first/business + KL business). Most restrictive fare rule will apply.



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Passenger

Passengers Name

Always ensure the passengers name in the reservation is according to passport. Name change on the ticket will require a new ticket to be issued. A

penalty of MYR275 per ticket will apply.

a. Air France

Permits change of not more than 3 alphabets

b. KLM Royal Dutch AirlinesName change is subject to approval by KLM Revenue Management. Please contact Travel Agents Support.

Passengers Contact

In order for Air France and KLM to provide better service to your customers in the event of a flight disruption, we request for passenger's home and/ormobile contact and also contact at all stopover points must be inserted in the PNR.

Ticketing

Validating Carrier

All Air France and KLM reservations MUST be validated on KL as KLM document (074) is used for ticketing.

Ticket Limit Update

Request must be made via www.swan.com.my. Select "Ticket Limit Update" on the main menu.

Ticketing / Services at Air France and KLM office

MYR200 (Intercontinental) and MYR100 (Jakarta) ticket issuance fee will be imposed for tickets issued at the Air France and KLM ticket office. MYR75 will

be charged for other over-the-counter services.

Payment by Credit CardTravel agents are request to use your own merchant. BSP credit card payment may not be used for all fare types including IATA fares.



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Check-In

Internet

Check-in at www.klm.com.my from 30 hours up to 1 hour before departure.

Advantages of internet check-in:

Passengers can select their seating

Purchase excess baggage at 30% discount

Purchase seats with extra legroom (emergency exit)

Print boarding pass on A4 paper

Special counter at KLIA (row J) for baggage drop off.

Note: Counter closes 1 hour before departure.

KioskAt KLIA, the check-in kiosk are available from 30 hours up to 1 hour before departure. A frequent flyer card, passport or credit card is required for

check-in. Passengers can select their seating and print their boarding pass.

CounterKLM check-in counters are located on row J at KLIA. Counters open 3 hours and close 1 hour before departure.

Lounge

Business Class and SkyTeam Elite Plus passengers are invited to the Plaza Transit Lounge located at the Mezzanine Floor of the Satellite Building.

Loyalty Program

Flying BlueMembers of Flying Blue program can earn frequent flyer miles on all AF and KL booking classes (including group). Mileage can also be earned on

SkyTeam airlines as well as Malaysia Airlines except domestic, KUL-PAR, KUL-ZRH, KUL-ROM and TWU-TRK. For free enrollment, visit www.klm.com.my

http://www.klm.com.my/http://www.klm.com.my/http://www.klm.com.my/


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Flying Blue Petroleum ClubEmployees of an oil, oil-related or gas company can apply for Flying Blue Petroleum Club membership. In addition to Flying Blue benefits, Petroleum Club

members enjoy the following benefits:

Access to Petroleum Club or Business Class check in desk.

Access to private lounge at Pullman Hotel Paris CDG (showers, refreshments, cable TV, modem connections, international press & rest area).

Access to KLM Crown Lounge at Amsterdam Airport Schiphol.

When connection between two AF or KL flights:

- Less than 3 hours: refreshments

- Between 3 and 6 hours: meal at partner restaurants

- Over 6 hours: second meal and at Paris CDG, day-use accommodation in a 4-star hotel at the airport (subject toavailability)

BlueBiz Company loyalty program

Companies can earn Blue Credits when their staff travels on KLM. Blue credits are used to purchase tickets on KLM. One blue credit = one Ringgit. With

BlueBiz, the company will earn Blue Credits while the traveller will continue to earn Flying Blue miles. For registration visit www.klm.com.my

Companies can earn enough Blue Credits for a free ticket to Jakarta from as little as one roundtrip Business Class ticket, Kuala Lumpur to Europe!

Baggage

Piece concept

First / Business 2 pieces x 32 kg per piece (max 32kg per piece)

Economy 2 pieces x 23 kg per piece (max 32kg per piece)

Exception:

a. From Brazil, 2 x 32 kg. To Brazil, 2 x 23 kg.b. Flying Blue Club 2000 and Skipp members

- 2 pieces x 32 kgs

Excess Baggage Extra piece EUR 150

Heavy piece (more than 23kg and less than 32kg) EUR 50

http://www.klm.com.my/http://www.klm.com.my/


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Weight concept

First 40kgBusiness 30kg

Economy 20kg

Excess Baggage

surcharge

Check-in baggage

From Kuala Lumpur / Singapore to Europe / Africa / South America EUR 30 per kilo

From Kuala Lumpur to Jakarta EUR 15 per kilo

Flying Blue members:Club 2000, Skipp : extra 20kg free

Gold : extra 10kg free

Silver : extra 5kg free

Flying Blue members can also buy excess baggage with their miles (max 30kg)

Additional Baggage Allowance

For passengers holding an Air France and KLM weight concept ticket (excluding infant) only.

Additional baggage allowance can be purchase through internet check-in at www.klm.com.my or up to 24 hours before schedule flight departure from

the Air France and KLM office at 30% discount off the excess baggage price at the check-in counters. Excess baggage is not commissionable and notrefundable.

The additional kilos are purchase in units of 5kg. 5-10-15-20.45 or 50kg max per passenger per journey and valid on Air France, KLM, Northwest(between AMS and BOM only) or Kenya Airways operated flights only.



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Air France Seat Map



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Boeing 777-300

Boeing 777-200



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CRS Entries

Abacus Amadeus Galileo

Fare Quote

- Market Fares

- AF Canada Fares

- Child/Infant Fares

- Europe Pass

FQ-For ex-SIN fares use:FQ-#VN

FQ-#PV

FQ-,CI

FQ-#PITX

FQD //

FQD///R,U

FQD///R,_GIT,FS-USD

FQD///R,-IT

FD/

FD/carrier>-PRI:P

FD*ITX/::USD

Fare Rules RD FQN FN*

Routing RD*RTG FQR FR*

Booking Class RB FQS FDC*

PNR Pricing WPAKL

Always validate fare on KL.

FXP

Always validate fare on KL

FQCKL

Always validate fare on KL.

Revalidation WETR*

WETRL//

TTP/ETRV/// TKRET/TN/

Flying Blue FFKL- FFNKL-/ M./KL/

BlueBiz 3OSI YY UCCMY OS YY UCCMY SI.YY* UCCMY

Seat Reservation 1. 4G

2. 4G//

Partner airlines, make general request:4G/

1. SM

2. ST//

Partner airlines, make general request:ST/

1. SA*

2. S./

Partner airlines, make general requestS./

Please consult your GDS Helpdesk if the above entries are incorrect.



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Contact Details

Phone Fax Mobile Email

Flying Blue 03-6207 4021 +6128 223 9861

Travel Agents SupportCharlene TanZarina Mansor

Ruslina WanShayful EkhmarAngie Ng

03-2711 8808 03-2711 9881 [email protected]

SalesBrenda LeongAlicia LiewFrancine TanJolyn Low

03-27112300ext 306ext 325ext 313ext 308

03-2711 9883012-213 3620012-300 5918

[email protected]@[email protected]@klm.com

Customer Feedback & Claim HandlingJolyn Low

03-2711 2300ext 308

03-2711 9883 [email protected]

Marketing & Pricing

Eugene Ooi

03-2711 2300

ext 307

03-2711 9883 [email protected]

[email protected] KuaWong Fook Weng

03-2711 2300ext 311ext 322

03-2711 [email protected]@klm.com

ManagementEstee NgAndrew Lee

03-2711 2300ext 305ext 310

03-2711 9883012-315 9101 [email protected]

[email protected]

Ground HandlingEddie Ng

Yeoh TCSuhaimi Mohd SaidMustaffa MohammedRosniza Rahamat

Nur Herman Zainal

03-8776 6253/9 03-8787 2491


Documents

AF-KL Fare Rules - Iss 02jul09