Advisory Board Leadership Seminar High Country Council of Government Mark D. Bradbury, Ph.D. Director, Master of Public Administration Program [email protected]

Advisory Board Leadership Seminar

High Country Council of Government

Mark D. Bradbury, Ph.D.Director, Master of Public Administration Program

[email protected] 12, 2015

mailto:[email protected]

Leadership, defined

?

Leadership

Leadership is getting people to do what they don’t want to do, and to like it.

President Harry S. Truman

I don’t want you fellows sitting around asking me what to do. I want you to tell me what to do.

General George C. Marshall

Leadership in the New Normal

Lt. General Russel Honoré• Retired from US Army after serving 37 years

• Commanding general in Middle East and

Korea

• Led US Dept. of Defense response to

Hurricanes Katrina and Rita

• Awards and medals include the Defense

Distinguished Service Medal, Legion of

Merit, Bronze Star, Global War on Terrorism

Service Medal, and Kuwait Liberation Medal


1. No great change comes without leadership and sacrifice.

2. Good leaders learn to do the routine things well.

3. Good leaders are not afraid to act even when criticized.


4. Good leaders are not afraid to take on the impossible.

5. During difficult times the leader must be visible to his or her people.

6. The true mark of a great leader is that people follow him or her willingly.

Leaders and Followers

You cannot order people to think. You cannot order people to cooperate. People have to want

to do these things.Admiral Arleigh Burke

Strengths Based Leadership

• Gallup scientists studied over 1 million work teams, conducted more than 20,000 in-depth interviews with leaders, and interviewed more than 10,000 followers around the world


• Goal: to understand why people follow

• More than 10,000 ‘followers’ were asked to think of a leader that has a positive influence on their daily life– Then list three words that best describe what this

person contributes to their life


• Why do people follow?

– ‘usual suspects’ were not among the most frequent responses

• e.g. purpose, wisdom, humor, or humility


Trust

Compassion

Stability Hope

Four Basic Needs


Trust• Honesty, integrity, & respect

• Authentic & candid

• Relationships are more important than competence in building trust

Compassion• Caring, friendship, &

happiness

• Leaders must have a ‘positive bias’ – employees don’t want to follow ‘negative’ people around


Stability• Security, strength, support,

& peace

• Change is inevitable, so leaders must also offer stability and confidence

• Transparency – financial and strategic

Hope• Direction, faith, enthusiasm,

& guidance

• Reacting vis-à-vis initiating

• “If as a leader, you are not creating hope and helping people see the way forward, chances are, no one else is either.”

Federal Employee Engagement

• Based on a 2010 MSPB survey of approx. 42,000 Federal employees regarding their motivation and engagement in the performance of their work

• Study found that Federal agencies can make better use of rewards flexibilities by seeking insight into what employees' value and crafting rewards around them

• Outlines steps that agencies and managers can take to enhance employee motivation and organizational performance


What motivates public sector professionals?

Percentage of Federal Employees Finding Each Reward Important or Very Important to Seeking

and Continuing Employment in Their Organization


Being granted informal perks (not including training)

Being forgiven for small mistakes

My awards and bonuses

My training and development opportunities

My opportunity for advancement

Being included in important discussions and decisions

The appreciation I receive

Being able to serve the public

My job security

Having interesting work

The personal satisfaction I experience

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%55.6%

61.2%

78.3%

80.1%

80.9%

82.1%

83.9%

87.3%

88.4%

93.6%

95.3%

Employee Engagement

• Discussion:–What are some examples of past efforts that have

coincided with these motivators?

–What more could be done in the future to enhance the engagement of employees?

Documents

Advisory Board Leadership Seminar High Country Council of Government Mark D. Bradbury, Ph.D. Director, Master of Public Administration Program [email protected]