Advancing Government through Collaboration, Education and Action

Harnessing Life Events

Information Sharing Team

Advancing Government through Collaboration, Education and Action 2

Agenda

• Introductions of Team Members• Team Meetings• Project Organization• Next Steps

Advancing Government through Collaboration, Education and Action

Project Overview & Goals

• Determine how life events are, or can be, used to design and deliver citizen-centric services

• This project will identify ways in which a life event approach can: 1. Advance the customer service Cross Agency Priority

2. Improve information sharing and safeguarding

3. Identify agency performance metrics to measure the impacts and benefits of citizen-centric services

• Author recommendations, generate awareness, and highlight opportunities to leverage a life event approach

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Advancing Government through Collaboration, Education and Action

Team Focus: Information Sharing

• How to use LEs to improve information sharing?

– Life Events:• Natural Disaster• Aging Population

– How do we orient information exchanges (e.g., HIE, IEDP, etc.) to LEs? Examples?

– What are solid LE candidates for interagency/intergovernmental exchanges?

– How do agencies create information exchanges? What LEs drive data exchanges most – with whom?

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Advancing Government through Collaboration, Education and Action

Overall Project Deliverables

• Within 6 month timeframe:• Author a white paper

– Focus on 2 life events– Address how LE can improve:

• Customer Service / Experience• Information Sharing• Performance

– Call out examples and opportunities

• Develop an executive briefing

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Advancing Government through Collaboration, Education and Action

How do we get there?• Brainstorm on content framework• Conduct interviews with government and industry

stakeholders – Suggestions?– Develop interview questions– Determine interview schedules– Document interview information

• Construct white paper outline & material• Perform team brainstorming sessions• Develop/highlight examples, case studies and

recommendations• Draft team content• Integrate team content and deliver products

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Advancing Government through Collaboration, Education and Action

Immediate Next Steps

• Decide on regular meeting schedule– Thursday or Friday mornings?

• Review background materials• Familiarize with Sharing site• Prepare for next meeting to discuss scope for

Information Sharing team outputs• Determine project organization – individuals with

key interests?

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Advancing Government through Collaboration, Education and Action

Supplementary Slides

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Advancing Government through Collaboration, Education and Action

Project Resources

• Project collaboration site

• Background papers (ACT-IAC Knowledge Base)– Smart Lean Government Practical Guide– Life Events: Connecting Services & Citizens– Empowering Citizen Driven Government through Collaboration

and Service Delivery

• Templates from prior Institute projects

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