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Advanced Technologies
PROCESS • ANALYTICS • TECHNOLOGY 2 © 2014 Copyright Genpact. All Rights Reserved.
Genpact’s Advanced Technology Services
Advanced technologies enabling wide-scale transformation of business processes for G’s chosen Verticals and Service Lines
• Inducing Efficiency and consistent customer experience anytime – anywhere.
• Cost reduction through application rationalization and automation
• Drive differentiation through digitization of value chain (end to end process)
• Modernization / Transformation of business processes
• Assessment & recommendation for operational issues
In the interim, Genpact’s technology solution can enable our customers to drive the following business outcomes , unbundle
tightly coupled, industrial age value chains to transform key processes
Process & Technology Consulting :
Strategy & Roadmap
(Process & Technology
transformation - Gap Analysis,
Enterprise Architecture leveraging
cloud, mobility, workflow and other
technologies)
Technology Solutioning:
Implementation & Program
Management
(End to End implementation,
Application integration with
workflow solutions, Technology
re-stacking – mobility, big data,
cloud)
Mobility -
Driving Intuitive
User
Experience
BPM –
Core engine to
build a process
centric organization
Big Data –
Business
decisions thru
data driven
insights
Cloud –
Leverage cloud
to drive key
business goals
Other IT
Technologies
PROCESS • ANALYTICS • TECHNOLOGY 3 © 2014 Copyright Genpact. All Rights Reserved.
Genpact’s View on BPMS
BPMS – The core Engine driving transformation
Why BPMS is critical and how it enables
transformations:
• BPMS is the core engine of enterprise that acts as
a glue between people, process , systems and data.
• It enables building a process oriented
organization and drive transformation by
modeling, executing and managing end-to-end
processes spanning different functions, stakeholder,
and applications
• It provides capability to configure the business
process flows and business rules dynamically
without needing to have a large footprint of IT
changes
• Deliver real time business intelligence through
monitoring KPIs at runtime
BPMS provides the strong opportunity for Business-IT alignment – It helps to map
the process oriented thinking of business into an IT view and drive technology led
transformation
All organizations looking at large scale transformations will have a BPMS strategy
PROCESS • ANALYTICS • TECHNOLOGY 4 © 2014 Copyright Genpact. All Rights Reserved.
Genpact’s BPM Service Offerings
BPM / Workflow : Offerings BPM Architecture & Strategy:
• BPM vision, Business case, Enterprise architecture &
roadmap creation
• Platform evaluation, reference architecture, standards and
frameworks development
• BPM Governance and CoE framework setup
Process Consulting:
• Process mapping, KPI measurement, benchmarking, gap-
analysis, re-engineering, process optimization and
continuous improvement
BPM Implementation & Program Management:
• End to end BPM implementation on select platforms
(Appian, IBM, Pega, and Activiti) , using re-engineering led
Agile methodology
• Process modeling and architecture, service design,
application integration, platform upgrade, migration and
production support
• QA, Test automation, Application maintenance
Productized Solutions:
• Industry specific solutions and pre-prebuilt process
teammates based on our SEPs, best practices and lessons
learned
PROCESS • ANALYTICS • TECHNOLOGY 5 © 2014 Copyright Genpact. All Rights Reserved.
Why Genpact for BPM
Industries
Healthcare • Pharmacy Benefits Mgmt
• Pharmaceutical companies
• Payers & Providers
Service Based • Telecommunications
• Retail/ & CPG
• Others
Financial Services • Banking & Fin Services
• Insurance
• Capital Markets
Genpact BPMS Credentials
Platforms
• Proven BPM Delivery capabilities with 40+ Customers & 75+ Implementations
• 200+ people strong organization of Project Managers, Architects, Tech Leads and Developers with 70+ other resources
providing application support to different customers and operating teams.
• Dedicated BPM CoE focused on improving competencies, building IPs and improving client experience
• Strong partnerships with BPM vendors – IBM, Appian, Savvion, Oracle
• Strong portfolio of IPs in form of vertical solutions, products, frameworks and utilities
Highlights
Hallmark of Genpact’s BPM Excellence
• Pioneers in Global
BPM
• Best in class process
engineering
Process People Domain
Knowledge • Rich Understanding of
processes as reflected
in our domain SEPs
• Rich pool of BPM
Consultant across
organization
Technology
• 15+ years of IT Experience
across varied
Technologies
• Multiple technology CoEs
© 6 2013 Copyright Genpact. All Rights Reserved.
Partnerships & Co-creation
Partner with technology vendors and clients
• Co-create industry frameworks, solutions,
accelerators
• Joint PoCs with clients
Frameworks & Accelerators
Frameworks and Accelerators
• Composite application frameworks (App factory)
for rapid development
• Reusable components, solutions and libraries
for plug & play application development
• Agile development approach
Innovation Eco-system
Dedicated Mobility Lab
• Brainstorming for Innovation
• Research activities
• POCs and prototypes on emerging
mobile concepts
Best Practices
Best practices and guideline
frameworks for:
• Application development
• UI/UX designing
• Defining Enterprise Architecture
Technology Competency
Technology landscape & platforms
• Mobility reference architecture
• UX/UI design
• End-to-end solution development,
testing, deployment and support
With UX Being the main focus…
• For us User experience is a must for mobile apps. Our UX goes beyond UI, Navigation and animations. It goes deep across the application development life cycle.
Genpact’s POV – The 3-M’s of Mobility
“Mobility is about providing a User Interface layer which enables users with a seamless user
experience across - Multiple-OS’es, Multiple – Resolutions and Multiple Devices”
gMobile – Genpact’s Mobility Offering
Bringing together process science, analytical insights and technology expertise –
For an End-to-End Mobility Experience
Partner Echo System
Technical SME’s
Powered By IP’s/Components
PROCESS • ANALYTICS • TECHNOLOGY 10 © 2014 Copyright Genpact. All Rights Reserved.
Mobility – Customer Engagements
Transforming store operations & increasing top line using mobile application by making the Restaurant General Manager to
work in smarter ways
Inducing efficiencies in Client On-Boarding and preventing any loss in revenue or negative impact on margins for a leading
Global Bank
Real time mobile analytics solutions driven by user experience centricity, achieving the goal of enhanced customer
productivity for a leading Assets Management firm
Financial Advisor App facilitating entire portfolio management for the clients while on the go for a leading Investment bank
Real-time Decision Making capability based on data
driven insights
Inducing efficiency to drive operational excellence
through process optimizations
Engaging Customer Experience through
dedicated UI/ UX frameworks
Anytime – Anywhere capability through real time
connected solutions
Genpact’s Mobility
PROCESS • ANALYTICS • TECHNOLOGY 11 © 2014 Copyright Genpact. All Rights Reserved.
Genpact’s Cloud Solutions
Genpact’s Cloud Solutions
“Genpact aims at building & leveraging Cloud solutions in order to empower its customers by supporting their business growth through reduction in costs and innovation-driving in an effort to build a strategic advantage.”
Cloud
Adoption
Powered By Partnerships
Focus
Solution Offerings
POCs, Tools,
Frameworks
Research, Innovation and
Incubation
SaaS Cloud Implementation
Industry Solutions
Salesforce CRM
Implementation
Force.com Custom App
Development
Cloud Adoption Cloud Assessment Cloud Migration
Cloud Adoption Cloud based SaaS/BPaas solutions
Applications
• Operational Risk
Management Solution –
SaaS based
• Access & re-imbursement
solutions for pharmaceutical
companies built on
Force.com Platform
• Customer Relationship
Management solutions
PROCESS • ANALYTICS • TECHNOLOGY 12 © 2014 Copyright Genpact. All Rights Reserved.
Genpact’s Cloud Impact
SaaS/ BPaaS Assessment & Migration
Adoption & Enablement
Operational Risk Management Solution
F&A
Cloud Capability Powered by robust cloud
Enabled processes &
Framework.
Akritiv Suite of
products
Genpact Cloud – Transforming Clients – Transforming Genpact
Thank You