Ian Francis

1028 ½ N. Serrano Ave. Los Angeles, CA 90029

IanAndrewFrancis@gmail.com – (305) 393­3520

Charismatic professional with extensive customer & food service experience, looking to contribute to a thriving restaurant.

Skills and Personal Qualities ▪ Engages each table with a charming demeanor, loves to communicate with guests with warm, welcoming vibrancy.

▪ Articulate and eloquent with verbal and written proficiency, works with a focus on stimulating team communication.

▪ Self-motivated, assimilates with a team swiftly, aims to create a fun, safe, inviting, and encouraging work place.

▪ Familiar working 8+ hour days, always ready to go the extra mile for the customers, my coworkers, and mgmt.

Work Experience Umami Burger | Los Angeles, CA. (Full Service Restaurant & Bar) August 2015­Present

Server

▪ Welcome guests with a warm smile, ask about their familiarity with the menu, recommend complimentary items.

▪ Maintain a charming, engaging, and attentive demeanor, offering prompt service and communication with all tables.

▪ Deliver meals and drinks from the window and bar, answering any questions regarding presentation or ingredients.

▪ Organize inventory, complete side work, maintain a clean restaurant in accordance with proper sanitation standards.

▪ Present an accurate check, process their payment, and prepare any items for take-out if there is no host available.

Bunim-Murray Productions | Van Nuys, CA. (Realty TV Production Company) September 2015­January 2016

Logger for The Real World, Season 31

▪ Watched raw footage and wrote detailed tape logs, built from concise summaries of actions & developing story lines.

▪ Indexed documents and personal information for all non-cast individuals, and assisted editors with locating footage.

TriCoast Studios | Los Angeles, CA (Post Production/Licensing Company)

Post Production Specialist / Office Assistant June 2015 ­ August 2015

▪ Greeted visitors and welcomed them by assisting with any needs, including food runs and equipment deliveries.

▪ Catalogued all tapes and digital drives, and inspected licensing agreements for accuracy and upcoming renewals.

▪ Developed and refined post production skills as a compositor on the full-length feature “Bad Kids Go 2 Hell.”

▪ Constructed digital graphics and compiled footage for an instructional series delivered via streaming and DVD. ▪ Orchestrated, constructed, and disassembled field & studio sets, involving lighting, audio and camera departments.

Little Palm Island Resort & Spa | Little Torch Key, FL. (5 Star Resort) December 2013 ­ June 2015

Server for ‘The Dining Room’

▪ Welcomed guests to the restaurant, guided them on a tour including the history of the island, beach, & dining hall.

▪ Offered culinary recommendations to match the guests’ interests, and suggested excellently paired wines & cocktails.

▪ Elaborated on the menu’s pescatarian selections when appropriate, as many guests traveled to The Keys for fishing.

▪ Prepared specialty plates, wines, champagnes, desserts, and décor for room delivery as part of turndown purchases.

▪ Conversed with the guests about their time on the island, shared local knowledge and history of the Florida Keys.

Panera Bread | Orlando, FL. June 2013­December 2013

Bakery-Café Operations/Busser

▪ Maintained a clean and organized café by bussing the café, removing garbage, and performing hourly sanitizations.

▪ Rotated fresh coffee and tea every hour, restocked utensil dispensers, assisted the bakery and line cooks.

Education ­ Cinema Studies University of Central Florida | Orlando, FL

Bachelor of Arts in Cinema Studies, Minor in Mass Communications

Fall 2009 ­ Spring 2013