Professional Education

Advanced Program ManagementResource, Content and Knowledge Management

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Objectives

Define Resource ManagementDefine Content ManagementDefine Knowledge Management

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Resource Management

Identifies all needs and sourcing options required to support the scope of the programOrganizes, acquires, and deploys the people and technology resourcesResolves staffing and other resource issues inherent to the conduct of the programDevelops retention plansCreates new role definitions and career migration plansGenerates DEADON architecture

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Resource Management Overview

Objectives: To create realistic project

staff plans, including roles and responsibilities and roll-on/off planning

To systematically manage the staff roll-on/off process, program-wide

To handle unplanned resource needs

To provide performance feedback to project staff in a timely manner

Activities: Develop project staffing

plans Create staff requests to

coordinate/ document post-kickoff staffing

Evaluate unplanned staffing requests against program plans and budgets

Develop and deliver performance evaluations

Outputs: Project workplans w/ loaded

resources Project staffing plans Program staffing plan Program staffing requests Performance evaluations

Definition:The resource management processes deal with staff planning, allocation and performance evaluation for staff on all projects in the program.

Participants:• Project managers/team leads (initial planning,

roll-on/off coordination, evaluations)• Program Management Office (analyze program

impacts, re-planning)

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Resource Management Key Considerations

Recognize the lead time to acquire people and reflect this in workplans and staffing plansMonitor individual’s productivity in relation to a role’s requirements and adjust accordinglyBe vigilant about realistic project roll-on and roll-off dates. Avoid the tendency to keep all people for the duration as this is an easy place for project contingency to disappearDevelop and execute a long-term hiring plan

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Content Management

Creates agreed upon project planDefines interim deliverables, which balance the business need with corporate capabilitiesLeverages rapid deployment mechanismsInstalls a well defined scope change processLeverages “fact-based” requirements repositorySelects program management tools and standards

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Content Management Overview

Objectives: To provide project and

program-wide cost and schedule controls

To maintain focus on milestones by phase

To highlight valid scope variances and to update budget, scope and schedules, as appropriate

Activities: Identify and evaluate

potential changes in scope Evaluate impacts on project Evaluate overall program

impacts Integrate appropriate

changes into project and program plans

Request additional budget, resources as needed

Outputs: Scope Change Request

Project/Program Impact Analyses

Scope Change Decision

Project functional/technical design document updates

Project/program plan, resources, budget updates

Definition:• The change control process identifies scope

changes, approves or rejects the change and manages the integration of the changes into plans, budgets, resource allocations and schedules.

• Scope changes may be additions to or deletions from the baseline scope.

Participants:• Project/team leads - (identify potential changes,

analyze impacts, re-planning)• PMO - (analyze program impacts, re-planning)• Management Team and/or Steering Committee -

(approval/denial)

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Knowledge Management

Identifies key process skills and knowledge needed to operationalize changeBuilds a knowledge management repositoryDevelops and conducts educational programs to disseminate knowledgeEnsures knowledge transfer mechanisms and plans are in place so the organization can become self-sufficient

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Knowledge Management Overview

Objectives: To ensure that all interested

parties are aware of important project information

To ensure major decisions, processes, systems, etc. are documented clearly and concisely

To facilitate communications among local and remote workgroups

Activities: Leverage intranet

technologies for publication, storage, search and retrieval

Use electronic (not paper) document conventions

Provide a variety of methods to access data

Accommodate structured and non-structured information

Outputs: Structured, searchable

document archives Project intranet sites Remote email and network

access

Definition:Gathering and organizing information (structured and unstructured). Providing tools to make information accessible to interested parties on a timely basis

Participants: Project/team leads Program management office

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Knowledge Management Key Considerations

Invest time to educate team members as to the value of Knowledge ManagementRecognize the time required to populate repositories Provide incentives for people to contribute to repositoriesFocus Knowledge Management on the components required to execute and operationalize changeMake the Knowledge Management process an indispensable component of the program