ADSERVE SOLUTIONS & SERVICES

Adserve Contact Center Advertising service company Business Development team

Al-Khobar – KSA

Tel: 038677080 – Fax: 038677655bd@adserve.com.sa

The Contend

o Customer Care

o Customer Acquisition

o Customer Retention

o Customer Value Management

o Marketing Support

o Sales Support

o Billing and Collection

o Employee Relations

Customer Care

Our Customer Care Solution is designed to address customer's complaints and needs in a professional manner which exceeds customer's expectations. Customer Care is concerned with what most companies fall-short to capitalize on through their process of interacting with customers. We offer an array of specialized solutions as follows:

Customer care hotline

Technical support help desk

Complaints management

Welcome call program

Customer Acquisition

Generating incremental sales to your latest products or services, converting products & services into sales, follow up with existing customers and creating new leads for future sales.

Customer Acquisition encompasses the following applications:

Direct response hotline

Prospecting and lead generation

Sales calls allocation and

scheduling

Telesales campaigns

Customer Retention

Customer Retention is designed specifically to optimize the process of customers in which we utilize our highly trained and dedicated team we mature technology, extensive know-how in following up with existing customers and target-driven promotional campaigns to divert walk-away tendency in customers.

Customer Retention addresses your business needs with regards to:

Proactive retention campaigns

Loyalty programs management

Awareness Campaigns

Customer Value Management

The goal of CVM is to deliver optimal value to customers by aligning business processes and capabilities with customer-defined values. Our Customer value management solution encompasses various applications:

Consultative up/cross-selling

programs

Telemarketing campaigns

Campaigns management

Renewal programs

Marketing Support

Marketing Support which is one of our powerful solution tool and a life-line to marketing experts in which it streamlines business processes, update database and weed-out irrelevant or out-dated information.

With our Marketing Support a dedicated team of marketing experts will be geared towards providing your company with a full range of services such as:

Database clearing and profiling

Market research

Customer satisfaction surveys

Sales SupportSales support has become a daunting task for most companies in which dynamic business environment, let alone the complexity of business operations which require greater allocations of resources and budget. The complexity involved in dealing with distributors, dealers, and sales representatives add to the attrition of resources within companies, if not managed effectively.

Our deep understanding of customer's supply chain solutions and sales support processes illustrat a bundle of unique functions which address this aspect:

Contract activation

Distribution channel hotline

Sales outlets coordination

Order management

Billing and Collection

Billing and Collection is the ideal solution for companies which are concerned with collection of their receivables in a timely manner while being respectful for all the customers.

The functions are as follow:

Collection Campaigns

Invoice tracking

Payment services

Employee Relations

The Employee relations is a professional hand that we extends to companies in order to aid them in keeping happy and productive employees by implementing the following solutions:

Employee service hotline

Recruitment ads hotline

Interviews scheduling and

tracking

THANK YOU

We aim to work jointly with the clients