Upload
adrian-wright
View
68
Download
0
Embed Size (px)
Citation preview
Adrian Wright 1135 Huntmaster Terrace Unit #102 Leesburg, VA 20176 | (703) 728-1941 | [email protected]
PROFESSIONAL EXPERIENCE Bed Bath & Beyond Dulles, VA Front End Supervisor Aug 2011–Nov 2014 ● Promoted by District Manager to Front End Supervisor to close performance gaps in customer service. ● Managed cashier team of 15+ employees and monitors their performance in all aspects. ● Conducted inventory performance analysis to maximize profit margin. ● Demand planning, heavy cash handling, cash register auditing/balancing, and refunds. ● 3 time recipient of commendation letters to the President of BBBY from extremely satisfied customers
based on stellar commitment to providing exemplary customer service. Randstad SourceRight (Client: K12) Herndon, VA Enrollment Administrator Jun 2012–Oct 2012 ● Managed caseloads for 1000+ families enrolling for the 2012-2013 school year in grades K-12. ● Usual day consisted of 150+ outbound calls and 50+ inbound calls with enrolling families to review,
process, and approve documents submitted for successful enrollment. ● Assessed the needs of inquiring families to ensure proper fit within the program while also exceeding
daily, weekly, monthly and quarterly individual and team performance goals 92% of the time by converting prospective leads and inquiries into actively enrolling families.
● In recognition of high performance advanced to managing the full process of assigning 100-200 prospective leads in Salesforce on a daily basis for a team of 26 other Enrollment Advisers.
Vie de France Yamazaki, Inc. Vienna, VA Manager of Sales Administration Dec 2006–Aug 2009 ● Promoted an unprecedented 4 times within 2 years, each time with broadened scope/autonomy. ● Originally brought in as temp to resolve 2 year-old backlog of A/P and A/R invoices. ● Hired internally as AA, then promoted to newly created Supervisor and Manager positions. ● Promotions led to restructuring where I increased staff to 5 and reported directly to VP of Sales. ● Converted entire approval, renewal, and revision process to electronic formats for all contracts and
agreements (15,000+) to eliminate waste and speed up business cycle. ● Delegated processing of all sales invoices, A/R bill backs, and reimbursements. ● Designed a collections/reimbursement workflow to offset distributor over-deductions for freight. Williams Lea, Inc. (Clients: Deloitte/Mintz Levin LLP) McLean/Reston, VA Client-Site Account Supervisor/ Sr. Records Coordinator Jun 2005–Dec 2006 ● Served as immediate on-site contact for all SLA matters between Williams Lea and Deloitte. ● Managed and evaluated staff of 10. Supervised mail, copy, records, hospitality and hoteling departments. ● Redesigned the cataloging system of 7,000+ records to track files more efficiently firm-wide.
EDUCATION George Mason University - Fundamentals of IT (Certificate Program) Washington Adventist University - Graphic Arts/Broadcast Media
PROFICIENCIES Microsoft Office suite including Access. SharePoint, Salesforce, PeopleSoft/AS400, Seibel, J.D. Edwards, TurboCAD, Ekahau, Chanalyzer Reporting, CPMIS, Kronos, IkonTrak, and TotalView Enrollment