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405 N. Je�erson Avenue Springfield, MO 65806
417.837.2615
A D M I N I S T R AT I V EP R O F E S S I O N A L C E R T I F I C AT E
LEARN FROM THEEXPERTS
Required courses:(Do not have to be taken first)
Elective courses:(Partial list, choose two)
Legal Issues Impacting the Workplace
Dynamic Communication Skills & Strategies
Powerful Presentations: Speak Like a Pro!
Personalities Impacting Your Professional Success
For Women: Becoming a Powerful Force in Today’s
Workplace
Excelling as an Administrative Professional (Core course)
Managing People, Processes & Projects
Transforming Conflict into Positive Outcomes
Achieving Results Without Authority
Creating a Customer Service Culture
BECOME CERTIFIEDAdministrative professionals play a critical role in thesuccess of today’s organizations. The ManagementDevelopment Institute’s Administrative ProfessionalCertificate equips professionals with the skills needed toenhance communication, increase e�ciency, andhandle conflict successfully. Learn to build yourmanagerial skills and keep your work team functioningas e�ciently as possible.
SET YOURSELF APARTThe program is designed for assistants and otheradministrative support sta� looking to refine theirmanagement skills and enhance their careers.
REAL-WORLD TOPICSCourses address timely topics and are led byexperts. Courses are typically six hours long andare held from 9:00 a.m. - 4:00 p.m.
ACCREDITED THROUGHMISSOURI STATE UNIVERSITYEarn an Administrative ProfessionalCertificate granted by the ManagementDevelopment Institute at Missouri StateUniversity a�er completing the 42 hoursof training.