Administrative Professional 1st file

892019 Administrative Professional 1st file

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DEVELOPING EFFICIENT

ADMINISTRATIVE

OFFICERSPROFESSIONAL

BY

TIMES MANAGEMENT TRAINING SDN BHD

Dtraining slidesMENGENAL WATAK 2t



Course ObjectiveHow You Can Improve Your Job Performance After Attending This

Coursehellip

- Abe to generate strategic thining - To increase our administrative vaue and innovative

- $eveop cost conscious attitude - To improve communication sis in-order to create

cooperation among our coeagues - Contribute as a team paer for organiationa growth



IntrdtinIn current economic uncertaintamp thesupporting groups roe has been undergreat pressure to adapt to new businessreaities and changes (usiness across

industries are facing and competing withminima resources but greatere)pectations This course wi hep ou deveop a

new sis for todas chaengingbusiness environment




Coursehellip










Where do you Stand in Your

Organization



Trend amp Challenge in Suorting unction

Supporting

amproup

Supporting

amproup

Topanagement



JUST IMAGINEhellipJUST IMAGINEhellip

WITH POORSUPPORTING

Can the structure survive

with all the challenes

arun$

amplobal changes

Competitiveness

$nternal weaknesses



Gr disssin

Have ou ever thin what wi ourcompetitor can do or wi do to be morecompetitive than our organiation

ist down + strateg that ou thin themight do

ets brainstorm and discuss

( minutes







HOW TO OPTIMIE ampOUR ROE AN( )UNCTION

WITHOUT HAING )U COMMITMENT AN(

OWNERSHIP $

bull Ownership mean sense o belonging where current

strategic contet is similarly to think as a business partner

bull Terms o Hu+an resurce now days has converted toHu+an caital Though the contract o employment make

you serve as employee but through the business scenario

needs normally management would like you to be a artner

at your own capacity

bull Once you have the ownership and think as how the

business man think deinitely the you will give your ull

commitment



Traditinal TrendSrting Gr

We nr$all amp sn eeding(

Araid t $a)e rsal r er

sltins Ding rtine + li)e $aine

Ne-er al r eerise reati-it

ani 0en aing r+le$s

Al nl ne 0a $$niatin



Latest TrendSrting Gr

Get in-l-e in all $anage$ent $nent

Learn t $a)e +asi deisin

A+le t er sltins Kn0ing 0 t +rainstr$ and sl-ing

r+le$

Al0as l) r i$r-e$ent Al eeti-e $$niatin



EFFECTIVE ADMINISTRATIONSTART WITH A PROPERUNDERSTANDING OF

MANAGEMENT CONCEPTCOMPRISING OF PODC AND

SELF MANAGEMENT



Manage$ent as +eendeined as amp Te art getting

tings dne trg ele(

1 Mary Parker Follett



Sel Manage$ent Deined As

ampH0 d 0e se r reati-itaa+ilit s)ills and )n0ledge

t get tings dne 0it a$ini$$ ser-isin(



3$nent Sel

Manage$ent Basi riniles Manage$entlanning

4rgani5ingDelegating

3ntrlling

Sel initiati-e Assisting in r-iding sltins

De-eling 6ales



Basi rinile 4

Manage$ent lanninglanning is a ress identiing r

deart$ent7 $an8s gal r +eti-eDeter$ining atins stes t +e ta)en in

aie-ing s rgra$ 7 gals

Eg lan r dail rtine 0r)

lan t d list

lan t sl-e te r+le$s





4rgani5ing

Di-iding te ttal 0r) lad int ati-ities

tat an lgiall and $rta+l +e

err$ed + ne ersn r + a gr indi-idals

Eg 4rgani5ing 0r) lad tas) and et



Delegating

We $a deined delegatin as te

assign$ent t anter ersn r$al

atrit and resnsi+ilit r arring tseii ati-ities

Eg Delegate s$e iling + r lleting

data t r ler) r reetinist



3ntrlling

3ntrl is +eing deined as sste$ati ert

t $nitr te reslt atal against

lanning and t ensre t aie-e 0at+eing lan





Sel initiati-e

3aa+le in $a)ing deisin and r-idesltin

Minr r+le$s 0i need r i$$ediateattentin an +e sl-e i$$ediatel + $a)ing0ise deisin and n need t reer t H4D

Mar r+le$s 9 analst and araed H4D

0it s$e sggestinMre nident and $etentReslt 4riented



1TTI5 A1



W D Need t Set a Gal

All $an a-e teir 0n gals and +eti-e

eiter t gain $re rit t eand teir

+siness and et As $an gr0 r areer at als need t

gr0 We d nt 0ant t ld te sa$e sitin

and salar all te ti$e

We $a need t lan r ersnal

ad-ane$ent sa = ears r gt ears r$ n0



Te 4 Gals

Gals an +e di-ided int t0 Ie srt

ter$s and lng ter$s

H0e-er gd Gals is a SMART Gals SMART Gals sld +e tied 0it $an

gals and +eti-e

S 9 Seii M 9 $easra+le

A1 Aie-a+le R1 Realisti T 9 Ti$el





Why need to +onitor our result

To ensure we are in a right track $ in line withthe company goals and direction

e are able to sharpen our edge and a headof our competitor

To identify your weaknesses which need forimmediate training

To capitaliamped your performance for career

adancement To ealuate RO against your performance



hat do you mean by ROI $ Return Of Investment

ll kind of (ob) function inole inestmentsuch as office euipment salary work stationand etc+

n inestment definitely epecting return

such as effectieness of serices cost

improement and ect



HOW (OES ampOUR )UNCTION IN- TO ROI ROI

Eectiveness eeting the departmental or organizational

reuirement

0 Cust+er satisactin $nternal or customer satisaction

on your services

1 Accurac23 ti+el23 4ualit2 o your services

5 Cst savin or within the budget

6 Achieve result



To evaluate the 0O$ all key area will be measured either

through percentage o achievement and result customereedback and your perormance

$ your 0O$ is positive you are contributing towards

organization 0O$ 1ou are also adding value to your unction

2hat happen i your 0O$ is negative and whatever your

unctions is does not contribute towards company proit 3

4ets discuss



o do such I being +easured

stabish our goa against the companltission Aign our core functions and set our

=PI using 1ltAT approach

1 gt 1peci6c lt gt lteasurabe A gt Achievabe gt eaistic T - Time





Measra+le

Gals sld +e $easra+le 0ere an e-alate te err$ane r te reslt

Eg T inrease te rdtin -l$er$ gt t gtgt

T $lete dail assign$ent

T rede te ti$ing rearing $ntlrert r$ = das t das



Aie-a+le

D nt set a gals 0ere it is i$ssi+le

t aie-e

Eg T +e a Manager in ne ear ti$e T rede te transrt st r$ gt) er

$nt t =) er $nt



Realisti

Gals $st +e s$eting realisti and nt

l) te igre r$ s)

Eg T rede te transrtatin st r$gt) er $nt t =) er $nt

T inrease te Bns r$ $nt t =

$nts + net ear



Ti$el

Gd Gals $st a-e a ti$e ra$e 0en

t aie-e

Te ti$e ra$e sld als realisti andaie-a+le

Eg T rede te statiner st r$ 2)

er $nt t gt) er $nt + rd r2gtgt



Tie Yr gals 0it r err$ane

Set a earl gals in rder t tie it 0it r

err$ane

B ding s r annal err$anee-alatin 0ill +e $re ratial +ease it 0ill

arr ertain 0eigt sre

Y an als e-alate r rrent aie-e$ent

0it r ersnal ad-ane$ent lan



5iscussion4ist down ( goals that you think you

wish to achieve by net year 6778

9se the element o S0T in

establishing the goals

( minutes



)4)

To build eective Customer 0elationship by having a

reuent meeting rom monthly to ortnightly by Q 677lt

6 To increase the issuing invoices or domestic customerrom 67 to 87 daily by )nd o 5ec 677lt

8 To reduce the absenteeism rom 67= to gt= monthly by

arch 677lt

lt To establish a policy on handling problematic customer

by Qlt 677lt



EFFECTIVE HANDLING OFOFFICE PROBLEM



OW TO I()E(CE YO) -OSS

$o get act and igures ready

Study on the ro and cons

ble to rovide alternatives on solution

oo +atters ro+ dierent angle

ocus on co+any or deart+ental interest

resent and ocus +ore on beneit0



EY I(CIES

Maintain and enane sel estee$

Listen and resnd 0it e$at

As) r el and enrage in-l-e$ent

De-el Trst



EE$-C )($ME(TS

SE3ICI3 SIN3ERE BALAN3E

4SITI6E CEEDBA3K

Wat 0as said and dneW eeti-e

CEEDBA3K C4R IMR46EMENTWat 0as said and dne

Sggest alternati-es

W alternati-e is $re eeti-e



-SIC -EIES

Te st$er8s need are ritial

2 Anting an +e i$r-ed

alit is e-erne8s +

lt Te ersn ding te + )n0s it +est= ele deser-e reset

Tea$0r) 0r)s

F Tere is -ale in dierenes

In-l-e$ent +ilds $$it$ent

Srt +ild sess

gt Y $a)e te dierene

Te 0a $$niate tat is te resnd tat get





Anne an ld a $eeting Cr$ing a 0r) gr and ndting a

rdti-e $eeting 0e-er is a greater allenge Tis artile as

tis r $eetings tat get reslts

10$eter+ine the outco+e or objective o the +eeting0

Ha-ing a lear rse ges a lng 0a t ensring a

sessl t$e As) rsel and7r te artiiants

estins li)e

aWat 0ld +e te $st -ala+le ting 0e lda$lis 0it r ti$e

+Wat is te rse te $eeting

H0 des tis $eeting ntri+te t te rgani5atinal

gals and +eti-es



20lan in advance0

A+raa$ Linln 0as ntris r lanning and said tat r e-er

r sent lanning it 0ld sa-e rs in i$le$entatin3nsidering te ret ailre rates in rgani5atins it 0ld +e ard

t arge 0it i$

Deter$ine te te $eeting ie r+le$ sl-ing +rain str$ing

disse$inatin inr$atin etJ and 0at r$at 0ill srt tatrse

Assess 0at inr$atin r ter rearatin 0ill +e needed H0

0ill $$niate te reslts t ters nt artiiating in te

$eeting +t 0 need t +e arised te t$e



The agenda

A good ageda o$d oampe (e)o$$o+g aea

bull Overall purpose of the meeting

bull Date

bull Timings

bull Place

bull Objectives (allows people to prepare)

bull Attendance Vital

bull Responsibilities





40oles0

Deter$ine 0at rles 0ill +e needed ie s$ene t

ta)e ntes str +ard resent i$rtant

inr$atin etJ Te $st ritial rle is te

ailitatr Tis ersn is resnsi+le t $eet te$eeting +eti-e )ee it n tra) and tatll

ensre n ne ersn d$inates te $eeting Selet

a ailitatr 0 0ill $a)e sre te grnd rles are

ll0ed and $aintain a netral stane



50$evelo guidelines0

Tese are ten reated ne and resed in s+seent $eetings It is

ell t list te$ n sters r li arts tat an +e reerred +a) tagain and again S$e ea$les are

aN ritiis$

+3nidentialit

N ne 0ill +e interrted 0ile sea)ingdIdeas 0nt +e dged in rder t enrage reati-it

eStart and end n ti$e

Dnt resent a r+le$ 0itt +eing a+le t resent a sltin

gIts ) t ass

We a-e nd tat a n 0a t enre gidelines is t ta)e a iee

aer r$le it and i s$ene -ilates a gideline tr0 it at te$

It )ees te $d ligt 0ile still sending a -er i$rtant $essage





70)se visuals0

Mst ele an see 0at are resenting

+etter tan te an ear it Ding +t 0ill ensrer $essage gets arss se li arts slides

and 0ite +ards t set te agenda +rainstr$ r

resent ideas

80The aring lot0

It an +e eas t get st) n isses tat $igt +e

i$rtant +t nt diretl tied t te +eti-e

te $eeting sing a li art list te ite$s as te

$e At te end te $eeting resl-e 0atatins need t ta)en t deal 0it te$



110Meeting closers0

Wra ea $eeting + s$$ari5ing 0at 0as a$lised

Here is a +rie e)list

aHa-e tas)s tat 0ere reated dring te $eeting +een

assigned a 0 0ill d 0at and + 0en

+Were te +eti-es te $eeting $et I nt is anter

$eeting reiredH0 eeti-e 0as te $eeting Wat ld 0e i$r-e n r

net ti$e

dWat did get t te $eeting

eWat isses ARKING L4TJ a$e tat 0e 0ere na+le t

resl-e Wat atins stes sld +e ta)en







ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T

Copy down this row o letter S$4)TT)0S

Cross si letters rom the line so that it become one

common )nglish word

( inutes



)motions have never been completely welcome in our work

lives ost o us have traditionally been conditioned to leave

emotions Aat homesB

nd yet most o us believe that emotions are undamental

part o who we are and working with others

ccording to eter Salovey pioneer in )$ said )motions

tell you to run away when youre araid to ight when youre

angry and to mate when youre happyB





H5 ltTI5A ACTI51 T 1ITATI51amp

$5T AAY1 REALIE WHAT IS BEHIND THAT

ACTI5 IT I1 IMPORTANT TO STOP AND AS-

Y1 B HY $ I T51 A5$ T I$5TIY

TH I5 (HI5$ IT

T1 IT $5 Y ACTI5 T TH I5 1ITATI51D8 5o paring space avaiabe

E A teephone ine is bus and ou cannot mae a ca

+ ast minute assignment given to ou with a short dead ine

3 (eing tod on rida that ou need to wor on weeend9 1udden rainstorm and ou dont bring our umbrea

ne of the e)ampe on the conse0uence with the emotions

- I fee )(a(ed not getting a paring and it o+$ed 0

ood in the morning meeting



)$ is a type o social intelligence that involve the ability tomonitor ones own and others emotions to discriminate

among them and to use the inormation to guide ones

thinking and action

Or the simple way to understand is how we and other eelwhy we eel that way and what can be done about it



anaging aspects o )$ $nvolving skills Skills that need to

practice and take times There is no pills or emotionalintelligence

$t is on going process

Those ( process has been distilled into ( competencies as

ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy

( )ective relationship







bull SE) MOTIATION

bull 0ecognize that emotion aect perormance

bull$dentiy your eplanatory style when setback strikes resist

asking A whats wrong with meB instead ask what can $ i3

bull work to achieve Alow stateB being in the moment with

work task



bull EMPATHamp

bull )mpathy means recognizing and responding appropriately to

the emotion o others

bull y epressing empathy you also create empathy in others

bull 0ealize the emotion impact towards the productivity and

saety

bull REATIONSHIP

bull $nluence and persuade others

bull uild consensus and support team goals

bull otivate and inspire yoursel and others those goals





oss is chasing on deadline 2eGve got an important call to make

but weGre waiting or one more piece o inormation that was

promised to us two hours ago 2e have meeting to attend ThereGs

never enough time There are so many things to do and so little time

in which to get them done 0eports are due ro-ect deadlines arecoming up ma-or client hasnGt paid your latest invoice and there

are bills to be paid net week Stress is closing in on all o us Stress

is aecting not only the way we do business but our bodily health

at the same time 2hile we canGt make stress go completely away

there are some things we can do to reduce our stress levels and

make us happier and more productive which reduces our stress

levels and makes and so on and so on

(OES THIS SOUN( )AMIIARhellip









Stress

Stress +eing deine as a ressre against r $ind

and e$tinal 0i lead t +e$e angr tense

sad r rstratin A $ini$$ le-el ressre is gd r s t )ee

n err$ing

T $ ressre ld

aet r ealt





4-er$ing stress 3ntrl r 0a lielan r r dail ati-it D dierent ting

n dierent daslan r tre and d nt l) at $ista)e r

ailreSt s$)ing and ta)e less aeine drin)s

D eerise at least

2gt $intes and das a 0ee)



Change the ay e are thining Identi te tin)ing a+it and get rid te negati-e tin)ing and at te

sa$e ti$e de-el siti-e tin)ing

Learn t l) tings in dierent -ie0 in rder t nderstand teratinale

Sare r tgt and eeling 0it lse riend in rder t release teressre

Enrage t 0rite d0n r tin)ing t analst Tae a brea

I$$ediatel ta)e a srt +rea)

Rela and +reat sl0l

I neessar ta)e a 0al) and l) s$eting green r ta)e srt na

Ta)e a lng s0er r g r +d $assage G r lidas



ction lan or high energy leaving

ratie gd 7 si$le eerise nsistentl Ta)e gd +alane n d $+inatin

D nt d ting last $intes7 a-e a rerlan

Start da in te $rning 0it a gd$issin state$ent

Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK

You canrsquot solve a problemif you donrsquot know whatis it



STESSltEE TI = 2

WATCH WHERE YOUrsquoRE GOING

Setting clear objectivesand directions couldsave you from potential

pitfalls



STESSltEE TI = 3

AVOID RUMOUR-MONGERING

Loose lips sink shipsAnd it could be the boat

yoursquore on



STESSltEE TI = 4

THINK POSITIVE

Work hard but worksmart

Where possible delegateShare your positivity

itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE

When yoursquore up against the wallstop

ake a deep breath or go for awalk

Some fresh air will do you a lotof good



STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES

ake a different road to worktomorrow

You never know what you mayfind





STESSltEE TI = 8

RELAX

PUT YOUR FEET UP

Stop every now and then

and smell the roses$e proud of what yoursquove done



STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo

and you wonrsquot paint yourself into a corner



STESSltEE TI = 1

LTI-TASK

Juggle your time well and

yoursquoll end up with enoughtime

for both wor and play



STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e

Ma)e e +a( $rsquoeear( ( aamp amp ramp 0ampr0e



STESSltEE TI = 12

CHILL OUT

We (e 1rere (ar( ( rampersquo( e( 0)e Le( e

(ea +amp( a e+ ae (eamp r



5iscuss in a group and 4ist down 8

common situation at your work place

that created stress and how you

manage it

7 minutes



bull Cut ut the cee3 ht chclate3 an st rin8s

Caeine can cause aniety and make things more

stressul So you might want to limit your trips to

StarbuckGs when you are suering rom stress

bull

-ee t2s n 2ur es8 y wie used to keepHTransormersH near the phone Transormers were plastic

robots that changed their shape depending on which way

your turned them and moved their body parts She played

with them while she was on the phone $t gave hersomething physical to do and mental at the same time

and helped reduce aniety

STRESS )REE TIPSSTRESS )REE TIPS




bull Write wn 2ur stressul situatin y putting your

thoughts down on paper Eor in the computerF you can transer

your emotions rom your mind to something more tangible

ter youGre done with the writing you can crumble up the paper

and throw it away or light a match to it and let your troubles go

up in smoke

bull E9ercise $ have a HThigh asterH that $ use to eercise my

upper body and my thighs when $Gve been hunched over a desk or

too long ampetting away rom the desk and eercising or -ust a

couple minutes can reduced stress remarkably $ you can get awayor a walk thatGs even better Think about pleasant thoughts and

not about your problems that helps also



bull Get s+e 92en int 2ur 2 2 reathin eel2 +eadache epert 5rJerey Dinnegan in his book ie e2n Heaaches says that one o the main

keys to a healthy body is getting oygen which we canGt do i weGre all slumped

over and stressul Take a ew minutes and close your eyes and breathe deeply

and slowly $ like to tell mysel that with each outgoing breath $ am becoming

calmer and less worried and stressed $ you can stop and breathe deeply or tenminutes a couple times a day you can reduce your stress dramatically

Hreathing becomes short and shallow when we start stressing outH says

5eborah Johnson )d5 an assistant proessor at aylor 9niversity in 2aco

Teas HThe uickest way to break this tension loop is to start drawing air deeply

into your lungs which allows oygen to low throughout the body 1ou should

eel a dierence almost immediatelyH

rom Soothe your stress spots Fitness ovember KKgt





bull Eat a sweet 2hen youGre eeling really stressed take a minute

and eat a bite or two o candy Ewatch out or chocolate which hascaeine in itF 0esearchers have ound that stress levels go down

when we consume sugars

bull Ma8e 2ursel at h+e ersonalize your workspace Surround

yoursel with photographs o home posters rom avorite movies or

plants and lowers The amiliar homeyob-ects help rela tensions

bull (rin8 s+e rane ltuice Scientists have discovered that

vitamin C can reduce the production o stress hormones )at an

orange drink some -uice take a 677 mg supplement or eat other

oods rich in vitamin C like broccoli russels sprouts cabbagecaulilower tomatoes peppers potatoes strawberries graperuit and

cantaloupe



bull Sin a sn This tip does double duty music and singing

relaes the body 5 by singing you breathe more deeply

5epending on your voice however you might create more

stress rom the people around you

Watch a unn2 vie 4aughter like singing gets more

oygen into our lungs so watch something that gives you some

belly laughs 5r +-Dadzilah amsah says the essence o humoris anticipation and payo Just like reducing stressCLy 5ocumentsLy MideosLdoorNas

CLy 5ocumentsLy MideosLpinguinNmpg


CASE STUDY



HA1HIlt A1 A HAFY 1lt= C5TY H HA$ (5=I5 FY HA$ TH PA1T + lt5TH1 H HA$(5 =I5 FY$AY1 F5 $I5 =5$ A5$ 5

1T$AY AT Aamp (CA1 TPT CltltITlt5T AT TH1Alt TIlt TH ltACHI5 (A=$5 A GIT T5ATY TH I1 Alt5T (T5 HA1HIlt A5$ 5 TH 5I5I5 TCH5ICIA5 HICH 5$-P ITH (IAlt5T HA1HIlt HA1 (5 CA$ (Y HI1 1PI A5$

IF5 A A5I5 HA1HIlt (A5 AT TH TA( A5$ I5(AC= T HI1 = 1TATI5 H5 H T5 H 1A THI1 A T JCT A5$ HI1 1($I5AT1 A1 HAFI5 A

ltTI5 ITH GA TAlt ITHT =5I5 TH ACTA

1TAT1 H JltP$ I5T C5C1I5 A5$ 1HT$ AT HI1

1($I5AT HA1HIlt HA$ CAT$ A T $AltA 5T5Y AT HI1 PltA5Camp C$I(IITY A1 A A$ (TA1 T HI1 TAlt ltlt(1

hat actua happen to him and he coud sove the issue



-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises

3-ering rsel Sreading r$rs

B assing ele



)(CE $IECTIO(

4r gal is t get int r$ all te

deart$ent We need gd sel st$er

eed+a) n tis r+le$ S let8s $are

nte at te end te 0ee)



CE $IECTIO(

1o weve agreedD Ahmad ou wi surve the

ngineering $epartmentamp 1iti ou tae Production

departmentamp a2u ou wi do the arehouse

department and I carr out GA department ach ofus need to get photocopies of at east 8 CA from

customers who reported this probem during the past

8Emonths ets a compare our 6ndings at 8am on

rida morning at meeting room8



To build trust one thing IAll start doing isB



To ee trust strong one thing IAll sto doing isB

T)ST TEC(I)ES



T)ST TEC(I)ES

Sare tgts eeling and ratinale

Ma)e $$it$ents an )ee

d$it $ista)es

eest and aet eed+a)

Test Ass$tin



ESO( EMOWEME(T CTIO(S

Cind t 0at is i$rtant

L) r 0as t $a)e i$r-e$ents

As) r aing In-l-e and srt ters

Measre reslts

Ne-er +e satisied )ee learning

The actions are an approach for handing an tasamp



pp g

probem or opportunit The et ou app our

nowedgeamp e)pertiseamp and sis to be the best ofour

abiities The hep ou gain new nowedge and

deveop new sis

se actions whenD You have been empowered to tae new

responsibiities You see for more empowerment and are unsure

where to start You want to deveop our sis and need to now

what to earn to improve ou chances for success



ESO( EMOWEME(T

MEANS TAKING RES4NSIBILTY C4R

Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE

ELEMENT 4C 34MMNI3ATI4N

Sender111111$essage1111111reei-er



ldquoThe meaning of communication isthe response that you getrdquo

99 ==

9= ===gt

- i t C i ti



-arriers to Co++unication

Hearing 0at 0e eet t ear ast eeriene leads s t eet tear te sa$e $essage in si$ilarir$stanes K$ni)asis

2 Ignring inr$atin tat nlit 0it0at 0e amp)n0(

E-alating te sre 9 etrat 7 interret$eaning + sender



Diering eretin

Wrds tat $ean dierent tings tdierent eleSa te 0rd amp4( t $$niate te

ll0ing Srrise Anger leasre

nderstanding disaint$ent



T 4 t + i



T 4-er$e te +arrier se eed+a) 9 2 0as $$niatin

1 A+le t nir$ nderstanding dra0ing +ets

se ae1ae $$niatin 9 d nt gtrg $an ele in sending $essage

+la a$ads

Be sensiti-e t reei-er8s 0rld Be a0are s$+li $eaning I ssi+le

straigt t te int and t it srt se Diret si$le langage as lng as te

reei-e ld nderstand learl r $essage

1 ays o eective co++unication

S ) t l i id + i ti



See) t lari r ideas +ere $$niating

2 Ea$ine te tre rse $$niatin

3nsider te sitatin $an setting 0ene-er $$niate

lt 3nslt +e ters 9 +e reared

= Be $indl 9 tne ntent $essage ti$ing and

et Cll01 0it r $$niatin

F se +d langage t assist

D nt d$inant te n-ersatin

Ee ntat 9 t let reei-er8s )n0 tat 0e are$$niating 0it e7se

gt Dn8t amp$$+le( r a-e s$eting in $t 0iletal)ing

S l ti i ti h l



Selecting a co++unication channel

In seleting te $$niatin annel

a-e t l) at

4+eti-e 0 is te reei-er rgennidentialit 0eter it is r reading

ar-al r annne$ent and et

C i ti ith t



Co++unicating ith uest

Reresent te 3$an

lite riendl and s n te int

$$niated

D nt elre s$eting nt related t r

$an nidentialit

3$$niating 0it serir




Cr$al and reset

Srt +t straigt t te int

Sare aie-e$ent rater tan ailre Disss r+le$ 0it s$e sltin



Bd langage sage

sing r +d langage in assisting

r $$niatin 0it ters

eseiall dring +rieing $eetingresentatin and et

nderstanding reei-er8s +d langage

in rder t ensre te nderstanding sas ees ae r and gestres et

5iscussion



$dentiy ( communications problem in your work

place share it with the team and on your team

point o view what are the action can be taken to

solve the problem

5iscuss 7 minutes



WRAP UP

)ercise 6 ways communication

6 Check understanding

8 9se body language

lt 9se simple language and straight to the point

( e a good listener



MANAGING Y4R

W4RK RI4RITIES

$n planning and managing your




work priorities you have to look

into

lan your time

6 lan your works

1 Deampe$o a eoa$ eeo) (+e



Te (e

++$e

O) (+e

aagee(

o) (+e

2 Ide(+)0 $og (e goa$

3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(

-E(EIT OM EECTI9E TIME



M(EME(T

Hels t irst tings irst

Hel a-id ti$e tras

Hels antiiate rtnities Gi-es reed$ and ntrl

Hel a-id ti$e nlit

Hels a-id eeling gilt

Hel e-alate r rgress



Hel see te amp+ig itre(

Hel d 0r) s$arter nt arder Bilding a gd disiline 0r) eti



o to +anage your ti+e eectively




Disiline rsel n ll0ing te sedleset stritl

Eli$inate 7 $ini$i5e ti$e 0aster lan r ti$e E-alate r 0ea)nesses and d rreti-e

atin

Set ti$e ra$e r an $eeting r disssin



2ork without plan will endup that you wrongly carried



out -obs which less important and urgent O0 you might also

endup work hard but no result

Thereore

+ave a planner or Scheduler or at least a book to list down

your work everyday6 5o it early morning at least ( minutes

8 4ist down also those backlogpending and new assignment

lt ( minutes beore end o the day evaluate the result or theollowing day planning

Te Da+$0 $a



We To do +(

Pan at the end of the previous da This aow ou to tid upthe oose end and focus on tomorrows priorities

O

Aternative ou can aso pan at the beginning of the daampaowing ou to focus on the da aheadamp before gettinginvove with the detais This ma aso aow ou to pan theda either to share some of the wor with others or todeegate to our subordinates according

Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o

An interruption is on an interruption I it issomething that stops or hinders b breaing in onsome continuit or other such as writing report orcarring out an interview

However ou must A( to contro it otherwise it isgoodbe to our BTo $o ist for the rest of the da

Dea$+g +( +(e(+o

1et a time imit to stic to such interruption 1a Im



1et a time imit to stic to such interruption 1a I mgoing to spend on 9 minutes

arrange to meet other persons oce

Avoid sma ta when ou are bus

ocus and serious to those that ou have panned

et them to the point $ont be afraid to interrupt theinterrupteramp asing them gt what is the probem 7 hat is

the purpose of the ca 7

(e ruthess with time but gracious with peope ive themour fu attention isten we (e 6rmed but friend and

hepfu Have a coc avaiabe where visitors can see it and dontbe afraid to gance at the coc a few times )pain aboutour ne)t appointment

STES O( TIME M(EME(T



8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not

9rgent ot 9rgent and not

important



WE $I$ (OT (TO I00

WE I TO ( DD



4ist down 8 new knowledge that you

have gained rom this course which

you can apply to your daily -obs

OM (OW O(00 ETS $O SOMETI( (EW S

T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange

te atin a-e tange r tin)ing(

9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




Coursehellip












Coursehellip











Organization




Supporting

amproup

Supporting

amproup

Topanagement




WITH POORSUPPORTING



arun$

amplobal changes

Competitiveness

$nternal weaknesses



Gr disssin




( minutes









OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand









Coursehellip











Organization




Supporting

amproup

Supporting

amproup

Topanagement




WITH POORSUPPORTING



arun$

amplobal changes

Competitiveness

$nternal weaknesses



Gr disssin




( minutes









OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




Coursehellip











Organization




Supporting

amproup

Supporting

amproup

Topanagement




WITH POORSUPPORTING



arun$

amplobal changes

Competitiveness

$nternal weaknesses



Gr disssin




( minutes









OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand








Organization




Supporting

amproup

Supporting

amproup

Topanagement




WITH POORSUPPORTING



arun$

amplobal changes

Competitiveness

$nternal weaknesses



Gr disssin




( minutes









OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand






Organization




Supporting

amproup

Supporting

amproup

Topanagement




WITH POORSUPPORTING



arun$

amplobal changes

Competitiveness

$nternal weaknesses



Gr disssin




( minutes









OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




Organization




Supporting

amproup

Supporting

amproup

Topanagement




WITH POORSUPPORTING



arun$

amplobal changes

Competitiveness

$nternal weaknesses



Gr disssin




( minutes









OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




Supporting

amproup

Supporting

amproup

Topanagement




WITH POORSUPPORTING



arun$

amplobal changes

Competitiveness

$nternal weaknesses



Gr disssin




( minutes









OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




WITH POORSUPPORTING



arun$

amplobal changes

Competitiveness

$nternal weaknesses



Gr disssin




( minutes









OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Gr disssin




( minutes









OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand









OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





OWNERSHIP $









commitment








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand








ani 0en aing r+le$s








r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







r+le$






SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





SELF MANAGEMENT




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




tings dne trg ele(









3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand








3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



3$nent Sel



3ntrlling


De-eling 6ales



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Basi rinile 4





lan t d list






4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



4rgani5ing







Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Delegating








3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



3ntrlling








Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Sel initiati-e







1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



1TTI5 A1













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand













Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Te 4 Gals


ter$s and lng ter$s


gals and +eti-e



















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand

















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand















improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







improement and ect





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





reuirement


on your services



6 Achieve result









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand









4ets discuss











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand











Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Measra+le







Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Aie-a+le


t aie-e


$nt t =) er $nt



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Realisti


l) te igre r$ s)



$nts + net ear



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Ti$el


t aie-e








err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





err$ane











( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







( minutes



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



)4)





arch 677lt


by Qlt 677lt















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand















EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand












EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



EY I(CIES




De-el Trst



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



EE$-C )($ME(TS


4SITI6E CEEDBA3K



Sggest alternati-es




-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



-SIC -EIES



alit is e-erne8s +


Tea$0r) 0r)s



Srt +ild sess













estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand











estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand









estins li)e




gals and +eti-es



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



20lan in advance0



t arge 0it i$








The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



The agenda



bull Date

bull Timings

bull Place








40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



40oles0













aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand






aN ritiis$

+3nidentialit




gIts ) t ass








70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



70)se visuals0




resent ideas

80The aring lot0







110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



110Meeting closers0







net ti$e










ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




ADMINISTRATIVE


BY







S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



S$ 4)TT)0 C0OSS O9T



common )nglish word

( inutes





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





emotions Aat homesB














TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand









TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







TH I5 (HI5$ IT












thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





thinking and action








ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







ollows

Sel awareness

6 Sel regulation

8 Sel otivation

lt )mpathy








bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



bull SE) MOTIATION





work task



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



bull EMPATHamp





saety

bull REATIONSHIP




























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand

























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand























Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand









Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Stress




n err$ing

T $ ressre ld

aet r ealt








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand








D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand






D eerise at least










Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand









Rela and +reat sl0l









Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







Al0as +e siti-e





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = 1

WHEN IN DOUBTASK




STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = 2



pitfalls



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = 3



yoursquore on



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = 4

THINK POSITIVE



itrsquos contagious



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = 5

GIVE YOURSELF

SOME SPACE






STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = 6

BREAK AWAY FROM

ROUTINES







STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand





STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = 8

RELAX

PUT YOUR FEET UP





STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = gt

FREE YOUR MIND

hink outside the bo




STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = 1

LTI-TASK






STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = 11

PLAN AHEAD

Lear r $r amp(a)e




STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



STESSltEE TI = 12

CHILL OUT








manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand






manage it

7 minutes







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







bull















up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand








up in smoke

































cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




























cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand













cantaloupe












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

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a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand












CASE STUDY












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand












-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



-)I$I( T)ST



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



WI( S M)C S YO) C(



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



CYCLE OF MISTRUST



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



MI( SS)MTIO(



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



-EI( OMISES



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



CO9EI( YO)SE



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



SE$I( )MOS



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



-Y SSI( EOE



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



T ) S T



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



T)ST TS

Ma)ing ass$tins

Brea)ing r$ises


B assing ele



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



)(CE $IECTIO(







CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



CE $IECTIO(














T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




T)ST TEC(I)ES



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



T)ST TEC(I)ES



d$it $ista)es

eest and aet eed+a)

Test Ass$tin







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand







Measre reslts





pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



pp g




deveop new sis







ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



ESO( EMOWEME(T


Y4R 4WN S33ESS



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















atin









Thereore





Te Da+$0 $a



We To do +(


O


Ho (o o(o$ +(e(+o



Ho (o o(o$ +(e(+o



Dea$+g +( +(e(+o















8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



9rgent and

$mportant

9rgent ut ot

$mportant

$mportant but not


important



WE $I$ (OT (TO I00

WE I TO ( DD







T O IE( TO O)SE9ES



T O IE( TO O)SE9ES

amp I 0ant t ange


9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



34MMNI3ATI4N STYLE



34MMNI3ATI4N STYLE






99 ==

9= ===gt

- i t C i ti









Diering eretin






T 4 t + i






+la a$ads





S ) t l i id + i ti













S l ti i ti h l





a-e t l) at



C i ti ith t




Reresent te 3$an


$$niated


$an nidentialit





Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

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8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

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solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




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++$e

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aagee(

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Te Da+$0 $a



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8 ist goas

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8 ake To 5o 4ist

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I ear I rget

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99 ==

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5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

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Te Da+$0 $a



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8 ist goas

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8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



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WE $I$ (OT (TO I00

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9 Oig Oiglar

Learning int



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I ear I rget

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Diering eretin






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5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


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8 Oga+9e oe o4

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Te Da+$0 $a



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8 ist goas

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8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

H0 T ririti5e r 0r)



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WE $I$ (OT (TO I00

WE I TO ( DD







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9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

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Diering eretin






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5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




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++$e

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aagee(

o) (+e


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8 Oga+9e oe o4

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8 ist goas

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or lanner

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Learning int



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I ear I rget

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solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




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o) (+e


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8 ake To 5o 4ist

lt 5o it now

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or lanner

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Learning int



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I ear I rget

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5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

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o) (+e


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Te Da+$0 $a



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8 ist goas

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8 ake To 5o 4ist

lt 5o it now

( +ave a scheduler

or lanner

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9 Oig Oiglar

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I ear I rget

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5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




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aagee(

o) (+e


3 Ma4e ed+ (e $a

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Te Da+$0 $a



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8 ist goas

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8 ake To 5o 4ist

lt 5o it now

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or lanner

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WE $I$ (OT (TO I00

WE I TO ( DD







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9 Oig Oiglar

Learning int



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I ear I rget

I See I re$e$+er

I D I nderstand





a-e t l) at



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Reresent te 3$an


$$niated


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r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

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6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

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Te Da+$0 $a



We To do +(


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8 ist goas

E Prioritie

8 ake To 5o 4ist

lt 5o it now

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or lanner

H0 T ririti5e r 0r)



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9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




Reresent te 3$an


$$niated


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Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

1gtMaage 0o ea$(




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Te Da+$0 $a



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8 ake To 5o 4ist

lt 5o it now

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H0 T ririti5e r 0r)



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WE $I$ (OT (TO I00

WE I TO ( DD







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9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand




Cr$al and reset





Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

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M(EME(T


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Thereore





Te Da+$0 $a



We To do +(


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8 ake To 5o 4ist

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or lanner

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9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



Bd langage sage


r $$niatin 0it ters




5iscussion






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


3 Ma4e ed+ (e $a

5 P$a (e da0

6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

Maage ee(+g

lt De$ega(e o ae 0o

o4= D++$+e 0oe$)

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M(EME(T


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Thereore





Te Da+$0 $a



We To do +(


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lt 5o it now

( +ave a scheduler

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WE I TO ( DD







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9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand






solve the problem

5iscuss 7 minutes



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




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++$e

O) (+e

aagee(

o) (+e


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6 Ma4e (e 7e( e o) 0o(+e

8 Oga+9e oe o4

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o4= D++$+e 0oe$)

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M(EME(T


Hel a-id ti$e tras


Hel a-id ti$e nlit















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Thereore





Te Da+$0 $a



We To do +(


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Ho (o o(o$ +(e(+o



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8 ist goas

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8 ake To 5o 4ist

lt 5o it now

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9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

I D I nderstand



WRAP UP



8 9se body language


( e a good listener



MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




Te (e

++$e

O) (+e

aagee(

o) (+e


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Te Da+$0 $a



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8 ake To 5o 4ist

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9 Oig Oiglar

Learning int



Learning int

I ear I rget

I See I re$e$+er

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MANAGING Y4R

W4RK RI4RITIES






into

lan your time

6 lan your works




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Learning int



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I ear I rget

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into

lan your time

6 lan your works




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T O IE( TO O)SE9ES

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9 Oig Oiglar

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Learning int

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Learning int

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Documents

Administrative Professional 1st file