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Administrative Medical Assisting5th Edition
Marilyn T. Fordney
Linda L. French
Joan Johnson Follis
Presentation written by Alice Sweeney
PowerPoint® Presentation to Accompany
Unit 1
Professional and Career Responsibilities
Chapter 1
A Career As an Administrative Medical
Assistant
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-4
Learning Objectives
Name some of the pioneers of medicine and their contributions
Describe the variety of career possibilities and areas of specialization open to those trained as administrative assistants
List personal qualifications of an administrative medical assistant
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-5
Learning Objectives
State the educational requirements for a job as a medical assistant
Describe typical duties of a medical assistant
Choose appropriate office attire Explain how medical knowledge can be
kept current
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-6
Performance Objectives
Enhance knowledge of medical terminology, interpret abbreviations, and accurately spell medical words
Use the Internet to obtain information on certification and accredited medical assisting courses
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-7
Heart of the Health Care Professional
Service Matching one’s attributes with the job Serving the needs of the patients Having an empathetic attitude
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-8
Evolution of the Medical Assisting Career
Medicine closely allied to religion(early times) Illness-punishment(God’s anger) First prescription 3000 B.C. Hippocrates “father of medicine” first to describe
diseases Other notable medical events(table 1-1) Previously physicians able to handle work load-
possible front office assist Medical Assistant role changing-more
responsibilities
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-9
Career Advantages
Both clinical and administrative skills Work availability National certification available
• CMA• RMA
Flexible hours Employed as Administrative or Clinical
Medical Assistant
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-10
Typical Duties of the Administrative Medical Assistant
Greets and receives patients Receives incoming telephone calls Schedules and reschedules appointments Executes banking responsibilities Collects payments and bills patients Prepares and documents patients’ charts Maintains inventory and orders supplies
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-11
Typical Duties of the Administrative Medical Assistant
Communicates with hospital personnel• Arranges hospital admissions• Schedules surgery• Advises the patient • Acts as physician liaison between the
physician and key hospital staff
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-12
Typical Duties of the Administrative Medical Assistant
Office manager• Hires• Trains• Reviews performance and salary• Terminates employees when necessary
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-13
Personal Qualifications
Exemplary personality characteristics• Dedication• Commitment• Integrity• Sensitivity towards others• Positive attitude• Willingness to learn and take on reponsibility• Like people and being able to get along with other
individuals
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-14
Personal Qualifications
Secretarial skills• Typing/keying, filling, letter composition,
transcription• Command of English language• Basic math and computer skills• Medicolegal knowledge
Human behavior• Understanding human behavior
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-15
Personal Qualifications
Communication Skills• Good oral communication skills• Nonverbal behavior• Listening and observing• Expected to show interest and concern• Tone of voice• Sensitive to ones feelings• Positive attitude• Ability to follow instructions
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-16
Personal Qualifications Client Service
• Willingness to serve patients• Put others’ needs first• Educate
Job Motivation• Initiative/high motivation• Confidentiality• Multitasks
Medical Assistant’s Creed(pg 13) Team interaction
• Treat with respect• Accept criticism• Show regard for authority
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-17
Personal Qualifications
Understanding death and dying• Dealing with terminally ill patients• Familiar with living will and durable power of attorney• Elizabeth Kubler-Ross
– Stages of dyingo Denialo Angero Bargainingo Depressiono Acceptance
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-18
Professionalism
Maintaining a professional image• Work ethics traits
Personal image• Female grooming (handbook)• Male grooming
Health and physical fitness Accreditation
• CAAHEP(Commision of Accreditation of Allied Health Education Programs)
Certification/licensure/recertification Table 1-2
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-19
Keeping Current
Professional publications• Professional magazines• Newsletters• Certification review books
Educational seminars Research information on the Internet Membership in professional organizations
Copyright © 2004 by Delmar Learning, a division of Thomson Learning, Inc. ALL RIGHTS RESERVED. 1-20
Stop and Think
A patient arrives and you ask him how he is. He responds, “Well, I won’t know until I find out my test results.” He also says, “The numbers probably haven’t changed and I’ll have to continue taking all of these pills.”• How might you respond to this patient?