Ashley N. Rossashleynicoleswanson04@gmail.com

PROFESSIONAL SKILLS

MANAGEMENT & LEADERSHIP· Total of three years management experience with little to no supervision.· Total of ten years excellent customer service and customer service related duties.

COMPUTER, PROGRAMS, AND HARDWARE· Very proficient with a computer, and computer programs, especially Microsoft Word, Excel, PowerPoint,

Outlook, Google Drive, Google Docs, Adobe, EPIC, Allscripts, Med Connect, OR Scheduler, Weblink, Centricity, MedData, Oracle Internet Explorer, Mozilla Firefox, McKesson software, STAR, Host, electronic medical records, electronic health records, and Medisoft.

· Typing average is 70-120 wpm.· Very efficient using printers, scanners, copiers, fax machines, and many other office related equipment.

DOCUMENTATION & FILING· Documented in daily log regarding inventory, sales, refunds, cash in safe, nightly bank deposit amount,

customer complaints, and disciplinary action given.· Maintained and organized a professional office.· Administrative, financial, and bookkeeping functions.

LICENSES & CERTIFICATIONS· Pennsylvania Property & Casualty Insurance license· Completion of ServSafe Certification, Department of Defense Food Handlers course, and Basic Shift

Management course.

PROFESSIONAL EXPERIENCEACCOUNT REPRESENTATIVE | ERIC HAGER INSURANCE AGENCY, INC. ST. MARYS, PA | 10/26/2015-PRESENT· Answer incoming calls, process and collect payments, submit supporting documents to regional office, file

auto insurance claims and fire claims for individuals, make changes to coverages and explain coverages to customers, and book life and health appointments for the agent.

INDEPENDENT PRESENTER | YOUNIQUE, GILBERT, AZ | 06/10/2015-PRESENT· Sell and market high quality beauty and skincare products to women of all ages. Establish customers through

social media, marketing, friends, family, and advertising. Follow-up with customers who have made purchases and book online or house parties to obtain orders and new customers.

HOMEMAKER  | 06/25/2014-12/3/2014 & 12/29/2014-PRESENT

ACCOUNTS RECEIVABLE ASSISTANT | SPHERION (AMPHENOL), ST. MARYS, PA | 12/03/2014-12/31/2014· Perform essential Accounts Receivable functions in the Accounting Department of a manufacturing plant

ranging from marking remittances and payments off the aging, sending invoices out to clients, processing credit card payments, research and look up customer information in one of two systems, and many other administrative, financial, and bookkeeping functions.

ADMINISTRATIVE ASSISTANT | KEEFE GROUP, JACKSONVILLE, FL | 01/08/2014-06/25/2014· Answer incoming phone calls, prepare correspondence and special projects for the managers such as the

financial and forecast books, coordinate calendars for staff, gather and compile customer sales data on a daily, monthly, and quarterly basis, support sales staff with bids. Main focus on spreadsheets, reports, and measurable with accuracy with expert skills in Microsoft Office, especially Excel while multi-tasking, prioritizing projects, taking initiative and managing time efficiently. Utilize Oracle to track shipments, adjust inventory, etc. Assisted the Business Office Manager, Vice President, Office Manager, Account Managers, Operations Manager, Warehouse Manager, and Regional HR Manager with a variety of tasks upon request. Sorted and dispersed HR documents such as employee reviews, terminations, and new hire paperwork to the appropriate individuals within the region. Responsible for ensuring all office supplies needed were ordered and that there was an appropriate stock of supplies. Assisted in filing, mailing, organizing, coping, scanning, and faxing a variety of documents for multiple managers within the company. Also performed many other administrative, financial, and bookkeeping functions.

1-30TH IN BN TEAM CAPTAIN (VOLUNTEER) | 1-30TH IN BN FRG, FORT STEWART, GA | 04/01/2012-11/15/2012· Organize events for the 1-30th Infantry Battalion Family Readiness Group Brigade event, “Spartan Charge to

Afghanistan”. I was in charge of decorating for all events, announcing any updates and information during the FRG meetings, corresponding with spouses and families of our deployed service members about this event as well as any fundraiser information. I was also responsible for motivating the spouses and families of the deployed service members to participate in our event with the ultimate goal to have the most accumulated miles documented. At the end of this event, our Battalion had the most accumulated miles out of the entire Brigade.

RECEPTIONIST/DATA INPUT | SOUTHERN GEORGIA ORAL SURGERY, HINESVILLE, GA | 07/27/2011-10/27/2011· Give new patients their paperwork and explain the documents given to them, put patient information in

computer, make new patient charts, explain consent form for oral surgery to patients, print prescriptions, make surgery and post op appointments, file charts and pull patient charts, file EOB’s, pre-determinations and other documents, answer telephone, verify patient insurance, eligibility, and benefits.

MANAGER | MCDONALDS, LOUISVILLE, KY | 09/01/2010-02/05/2011· Complete pre-shift checklist of store supplies and inventory, make schedule changes as needed, count all

drawers in store as well as the safe, read all messages in the computer regarding changes, promotions, specials and etc., make sure all crew are maintaining proper procedures, perform checks on freezer, cooler and food temperatures and document them in the designated log book, execute goal target times for each shift, monitor and manage labor and waste, perform inventory count on all frozen and refrigerator products before and after shift, give disciplinary action when needed, make sure store is clean and ready for opening at close, count nightly deposit and record proper documentation for store use. Responsible for training crew and new crew trainers for their day-to-day responsibilities and duties in serving customers on a daily basis, prepare food products, keep all areas of the restaurant clean and sanitary, work as part of a team to provide the best customer service and experience possible, take customer orders and finalize payment in both the drive thru and front counter areas, strive to meet target times given by management for the shift worked, and accurately gather customer’s orders in a timely and accurate manner.

MANAGER | MCDONALDS, ST. MARYS, PA | 01/01/2008-04/19/2009

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· Complete pre-shift checklist of store supplies and inventory, make schedule changes as needed, count all drawers in store as well as the safe, read all messages in the computer regarding changes, promotions, specials and etc., make sure all crew are maintaining proper procedures, perform checks on freezer, cooler and food temperatures and document them in the designated log book, execute goal target times for each shift, monitor and manage labor and waste, perform inventory count on all frozen and refrigerator products before and after shift, give disciplinary action when needed, make sure store is clean and ready for opening at close, count nightly deposit and record proper documentation for store use. Responsible for training crew and new crew trainers for their day-to-day responsibilities and duties in serving customers on a daily basis, prepare food products, keep all areas of the restaurant clean and sanitary, work as part of a team to provide the best customer service and experience possible, take customer orders and finalize payment in both the drive thru and front counter areas, strive to meet target times given by management for the shift worked, and accurately gather customer’s orders in a timely and accurate manner.

EDUCATION

MASTERS OF SCIENCE| 01/13/2015-PRESENT | CAPELLA UNIVERSITY· Major: Psychology· Specializations: Child & Adolescent Development & Applied Behavioral Analysis· 3.8 GPA

BACHELORS OF THE ARTS | 7/7/2014 | ASHFORD UNIVERSITY· Major: Health & Human Services · 3.76 GPA· Alpha Sigma Lambda Honor Society Member, Ashford University Chapter· Golden Key International Honor Society Member· 2012 Spring, Summer, Fall & Winter Dean’s List student· 2013 Spring, Summer, Fall, & Winter Dean’s List student

CAREER DIPLOMA | 11/29/2012 | PENN FOSTER CAREER SCHOOL· Major: Medical Administrative Assistant· 3.6 GPA

CERTIFICATION | 08/2013-PRESENT | PENN FOSTER CAREER SCHOOL· Major: Medical Billing & Coding· 3.5 GPA· AAPC member

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