AdInsureKey Benefits

Powerful configuration tools provide flexibility, decrease TCO

Modular architecture – Easy integration and maintenance

Backward compatibility – Reliable upgrade process

Multi-language and multi-currency support

Fast adaptation to local market & regulatory requirements.

Proven integration and data migration frameworks enable low-risk implementation into your

existing operational environment.

Local teams with extensive insurance know-how ensure successful implementation, tailored to your

business needs.

AdInsure Process Coverage –System Boundaries

AdInsure SystemArchitecture

AdInsure Party -Party Management Module

• Single central repository – Single source of truth

• Data validation, deduplication and consolidation

• Ready for integration with enterprise CDI-MDM

systems

• 360-degree view of the customer – native

integration with all other modules

• Basic CRM functionality and out-of-the-box

integration with Microsoft Dynamics CRM

Central single repository for all parties• Clients, insureds, beneficiaries, owners etc.

• Agents, brokers and other sales intermediaries

• Service providers, reinsurers, adjusters etc.

Full information• Basic details

• Addresses, contacts, documents

• Bank accounts

• Relations to other parties

Corporate CDI hub• Full versioning support

• Uniqueness criteria validation

• Data consolidation and deduplication functionality

• Ready for integration with enterprise CDI-MDM systems

CRM Functionality• Personal information

• 360-degree view of the customer

• Sales opportunities (quotes, proposals)

• Contractual relationship (active, closed contracts and renewal)

• Financial data (issues invoices and payments)

• Claims

• Out-of-the-box integration with Microsoft Dynamics CRM

AdInsure Sales -Agent and Sales Module• Multi-interface system with offline support

• Product specifics fully managed by product

editor

• Seamless integration with underwriting and

back-office operations

Client Mangement• Full client management functionality

• 360-view of client

• Basic CRM functionality included

Sales• Quotations Management

• Policy Issuing

• Amendments and terminations

Underwriting• Automatic referral to underwriting when required

• Messaging with underwriting and back-office operations

• Offline (telephone-based) underwriting when in offline mode

Policy Management• Renewals

• Accounts Receivables Management and payment collection

• Document/payment handover

Strict document accounting• Automatic controls in issuing process

• Automatic deallocation when used

Reporting• Sales vs. plan

• Accounts Receivables

• Earned comissions

AdInsure PAS -Policy Administration Module• All lines of business (retail and corporate)

• Fully managed by product editor module

• Configurable automatic and manual processing

• Individual, group and framework agreements

Support of all business lines• Non-life – Motor, Liability, Property, Accident, Commercial

insurance, …

• Life – group and individual life insurance including unit-link

policies

• Health – group and individual business

Policy management• Policy/application registration and underwriting

• Group policies and framework agreements

• Handover/acceptance process for agents/brokers

Policy adjustment• All types of amendments/endorsements

• Full data versioning

• Technical amendments

Cancellation and renewal• Policy cancellation with refund calculation

• Policy renewal with automatic recalculation

Reserving• UPR and mathematical reserve calculation

Commissions• Configurable calculation rules

• Advance / clawback

• Retained commission

AdInsure RI -Reinsurance Module• Full coverage of inward and outward reinsurance

including coinsurance and fronting.

• Supports all types of proportional and non-

proportional, obligatory and facultative treaties.

• Seamless integration with other modules of

the system that ensures automatic support of

all integrated business processes related to

reinsurance.

Support for inward and outward reinsurance

All types of reinsurance treaties• Proportional treaties (Quota, Surplus, Combined)• Non-proportional treaties (Risk XL, Cat XL, Stop loss)• Facultative treaties• Fronting and coinsurance

• Retrocession

Full process coverage• Underwriting – verification of reinsurance coverage• Premium ceding for proportional treaties (regular, on

installment basis)• Premium processing for non-proportional treaties (deposit,

regular, reinstatement premium)

• Claim processing and ceding

Reinsurance reserve calculation• RI premium reserve

• Loss reserve

Treaty adjustment• Regular treaty adjustment• Premium and loss bordereaux

AdInsure Claims -Claims Management Module• Uniform interface for claim settlement for all

business lines

• Full support for the whole claim process

• Product specifics configured/customized

through integrated business process/workflow

editor

• Standard integration with services providers /

outsourcing centres

Integrated claim processing for all business lines• Individual processes fully configurable through workflow

module

Claim registration• Direct claims• Inward subrogation

• Handling service for other insurers

Indemnity and expense calculation• Configurable per-coverage calculation templates• Service Providers module for automatic claim calculation/

verification

Indemnity and expense payment• Multi-currency support

• Automatic netting with open AR

Subrogation• Full or partial subrogation of indemnity/expenses paid• Penalty interest calculation and subrogation costs• Repayment programmes

Inward and outward litigation• Registration of all litigation

• Process tracking and documentation

Reserving• OLR (manually set or through configured algorithms)• IBNR

AdInsure Billing -Billing and Collection Module• Wide range of billing and payment processing

variants

• Per-product process configuration

• Full multi-currency support

• Easily customized to add new payment channels

Invoicing• Per policy / joint invoicing• Single or multi-installment invoices• Full multi-currency support

Payment instruments• Standard support for a variety of payment instruments• Split payment

• Per invoice / joint payment

Agent/broker settlement• Payment-collecting brokers/ agents• Automatic transfer of AR between agent and client accounts

• With or without retained commissions

Cash operations• Inward / outward payments• Open / End-of-day procedures

• Cash deposits and reconciliation with bank account

Payment processing• Multi-stage process• Automatic payment recognition with configurable rules• Full multi-currency support

AR Management• Multi-level reminder process• Penalty interest and costs of collection• Reprogramming• Ageing and write off

AdInsure Accounting -Accounting Module• Accounting for all business events

• Seamless integration with other system modules

• Multi-currency accounting

• Support for multiple charts of accounts / Gl

formation rules

• Ready integration interfaces with Microsoft

Dynamics NAV and AX

Account types• Policy / Invoice• Claim• Subrogation• Reinsurance treaty• Agent/broker• Service provider

Accounting of all business transactions• Written premium• Claims• Inward and outward payments (incl. advance payments)• Transfers between accounts• Costs and interest rates

• Premium conversion (unit-link)

Entry matching• Automatic entry matching

• Customizable rules

Account Period Closing• Monthly/Quarterly/Annual

• Strict control over posting process

GL journal formation• Multiple charts of accounts• Multiple journal systrems (e.g. local, IFRS)• Standard integration with Microsoft Dynamics NAV, AX and 1C

AdInsure BI - BusinessIntelligence Module• AdInsure BI module is powered by QlikView and

provides business users with innovative analytical

and decisionmaking capabilities.

• No additional costs for BI - QlikView OEM license

included

• QlikView – one of the leaders in Gartner Magic

Quadrant for Business Intelligence and Analytics

Platforms

• All reporting in one place (standard, regulatory,

custom specific)

Powered by QlikView• Embedded QlikView engine• QlikView OEM license included (no limitation for one data

source – AdInsure database)

Reporting• Standard AdInsure reports• Regulatory reporting

• Custom-specific reporting

Performance management• Control of operational targets

• On all levels of hierarchy

Analysis of all insurance data• Sales targets and results• Product profitability and risk profiling

• Claims and loss ratio

Powerful BI tool• QlikView – one of the leaders in Gartner Magic Quadrant for

Business Intelligence and Analytics Platforms

AdInsure Customer Portal -Client-facing services• Web-based Portal, accessible 24*7 from any point

• Portal tailored for company needs and products

specific

• Full functionality and native integration with

AdInsure using standard pack of web-services

• Well-known and reliable platform Microsoft .NET

• Easy-to-navigate, user-friendly screens

Cost-effective solution• Web-based solution with 24*7 access• Well-known, modern, reliable Microsoft .NET platform• Native integration with AdInsure - Standard pack of web-

services• No back-end system logic• Screens and navigation tailored for company needs and

product specific

Access to all insurance information• My profile – general user information, login, password

change• My quotes – all requested proposals• My policies – all active and not-active policies• My claims – notifications and claims in all statuses

• My payments – paid premiums and future payments

On-line quotation• On-line quote registration and premium calculation• On-line payment (integration with payment system is

required)

FNOL registration and claim information• Registration of FNOL• Claim documents management

• Access to claim processing status

AdInsure Product Editor -Configuration Module• Configurability of all aspects of insurance

products

• Manages product-specifics for all other modules

automatically

• Versioning support

• Import/export & deployment procedures

Insurance programmes• Covered risks• Modes of indemnification (deductibles, first risk, …)• Primary vs. additional coverage types (riders)• Terms and conditions (general/special)

Object types• Hieararchy of (inheritable) object types• List of attributes per object type per programme• Simple and complex attribute types (lists, …)

Tariffs• Versioning• Import/export for Microsoft Excel/OpenOffice• Multiple tariff support (base tariff+ loadings/discounts)• Table-based or complex (scripted)

Products• Combine insurance programmes into products• Discounts• Payment terms and conditions

Business rules and scripting• C# scripting for complex rules• Premium calculation• Reserving• Underwriting rules• Calculation and verification rules

Document templates• Fully configurable document templates• Microsoft Reporting Format or Rich Text Format definition• Exportable to Word/OpenOffice/PDF

AdInsure Process Editor -Configuration Module• Based on Microsoft Workflow Foundation

• Visual process designer

• All AdInsure business objects available for use

• Customizable user interface

• BPMN 2.0 compatibility

Full-featured Microsoft Workflow Foundation• Different types of tasks (manual, GUI, approval, …)• Process embedding and re-use (sub processes)• Loops, decision flow, parallelisation

Task system• Tasks assigned to users or user roles• Deadlines• Reassignment of tasks

• Manual or algorithm-based allocation of tasks

Security• Per-process configurable custom user groups• High granularity of user rights (configurable per process)

• Multi-level user structure and escalation procedures

Versioning• Fully-versioned business processes• Side-by-side execution of different versions• Import/export for deployment

AdInsure -Integration Framework• Event-based system

• Message queue

• Standard support for XML/SOAP integration with

industry standard ESBs

• Customization through extension points

• Integrated job scheduler for periodic batch jobs

Integration methods• Push (event-based)• Pull (through integration batch jobs)• Synchronous calls from product & workflow engines

Formats• SOAP/XML messaging• File based• Database to database

• Extension points to support other formats

Business objects• Full AdInsure API business objects available for use in

integration

Standard integration interfaces• Microsoft Dynamics NAV• Microsoft Dynamics AX• Microsoft Dynamics CRM• 1C

AdInsure CRM -Microsoft Dynamics CRM• Quick adoption by users – intuitive, familiar user

interface

• Access through Web browsers, Outlook or

mobile devices

• Simple and jet efficient configuration

• Flexible solution with expandable customization

options

• Native integration with Microsoft Office,

SharePoint and Microsoft Dynamics ERP

products

• Efficient integration with 3rd party systems

• Scalability - suitable for small and large

companies, proven capacity for millions of

customers

• Available as “software as service”

• Recognized as a Leader in Gartner Magic

Quadrant for Sales Force Automation

360 Customer view• Single entry point – all client data on one page• Ready AdInsure connector – complete view on policies,

claims, payments, etc.

Client related activity tracking• All activities (phone calls, agent meetings, office visits, etc.)

can be tracked in CRM system

Marketing and Sales campaign support• Preparation and execution of marketing and sales campaigns• Customer segmentation functionality and campaign lists

upload

AMT – Adacta mail tracker• Preparation and execution of email campaigns from CRM• Automatic response tracking and analysis

Sales oriented Call center• Assignment of phone calls based on marketing lists• Tracking of phone call responses based on predefined call

result

Client support center management• Management of client requests, complains, requests etc.• Out-of-the-box Outlook integration• IP telephony integration and immediate 360 client’s view• Workflow configuration and knowledge base access

AdInsure Dynamics - ERP• Microsoft Dynamics NAV and AX

• World-class ERP systems

• Support general (not insurance-specific)

processes out-of-the-box

• Localisation for most countries worldwide

• Custom insurance-specific add-ons

Products• Microsoft Dynamics NAV• Microsoft Dynamics AX

Business process support• Finance & accounting (GL)• Budget planning• Budget control• Purchase requisitions, workflows and consolidation• Procurement and sourcing• HR management

• Other general ERP functionalities

Insurance-specific add-ons• Cost accounting (based on written premium, claims, …)

• Self-billing

Integration• Standard integration with AdInsure• Party management• Accounts payable / accounts receivable• Cash flow processing• GL journal generation

Ease of customization• Multi-currency and multi-language support is standard• Country-specific integration developed using AdInsure Integration Framework• Product editor and process editor are used to support product/business process specifics

Elements of country layers• Integration with national systems (e.g. compulsory insurance)• Support for local banking standards• Data collection• Regulatory framework

Ongoing support• Compliance monitoring and ongoing support for developed country layers• By Adacta or local partners

Ready country layers• Slovenia, Croatia, Bosnia, Serbia, Macedonia, Czech Republic, Russia, Azerbaijan

AdInsure -Country Layers

AdInsure Roadmap2014 - 2016

AdInsure.Mobile – AdInsure mobile application• Support iOS, Android, Microsoft Windows• Basic standard functionality:

• Profile: my policies, my claims, my payments

• Quick quotation for mass products

• Fast claim request registration (FNOL)

• Notifications and messaging

• Easy customization for the particular client

Fully web-enabled system• Fully web-enabled support for all back-office functionality• Will be offered in addition to existing Windows smart client (interim period)

SaaS• Multi-tenant, cloud support• Based on Microsoft Azure platform

Enhanced client and service provider portals• All new client portal with support for group policy administration• All new service provider portal with support for medical service providers

About Adacta GroupIT Solutions, Business Consulting and Change Implementation

We in Adacta Group are in the business of developing and implementing business information solutions, business consulting and

business change implementation. Our efforts are geared towards achieving content-related improvements and the maximum

achievable business progression of our clients. We cooperate with successful service, retail and manufacturing companies, public

enterprises, insurers and other financial institutions. Our success is based upon knowledge of the business, the use of advanced

information technologies, and our eagerness and persistence, which guarantee results and the satisfaction of our clients as well as

our employees.

Companies in Ljubljana, Maribor, Zagreb and Belgrade

Adacta was established in Ljubljana in 1989, when we were still university students. Excellent knowledge of technologies and

development intelligence provided us with the opportunity to prove our worth by developing the first electronic phonebook for the

Slovenian telecom company (Telekom Slovenije) and a business banking system for Banka Koper. We soon learned the importance of

understanding the essence of customers’ businesses and that even the best software solution is just a necessary tool that does not by

itself guarantee results. In 1998, we shifted our focus towards business information solutions and consulting and began introducing

Microsoft Dynamics solutions. Soon, we became market leaders in that field and have been consolidating this role as time has gone

by. Companies were opened in Zagreb, Croatia and Belgrade, Serbia in 2000 and 2003, respectively. In the past few years, much of

our development efforts were invested into the amplification of our own solutions for the insurance industry, which are currently

among the best on the market.

25 Years of Operation, 275 Experts and Over 350 Projects Completed

Today, Adacta Group consists of a Ljubljana-based company with a Maribor branch office, along with companies in Zagreb (Croatia)

and Belgrade (Serbia). The Group employs over 275 experts who have participated in over 350 projects aimed at updating IT systems.

The Group has an annual turnover of €17 million. In addition to supporting our customers in the region, we also do an increasing

amount of business with large international firms from both inside and outside the EU, Russia, Asia and North Africa. In the future, our

ambition is to become the number one provider of business improvement and change implementation services in the region, which,

coupled with business IT solutions, will bring concrete and applicable results to our customers.

Subsidiaries of Adacta Group Projects carried out by Adacta Group

Companies and RepresentativeOffices in the GroupSlovenia

Adacta Adacta programska oprema, d.o.o. programska oprema, d.o.o. Leskoškova 9d Kneza Koclja 22 1000 Ljubljana 2000 Maribor T: +386 1 548 38 00 T: +386 1 548 39 72 F: +386 1 548 39 00 F: +386 1 548 39 00 info@adacta.si info@adacta.si www.adacta.si www.adacta.si

Croatia

Adacta programska oprema, d.o.o. Križna 18 10000 Zagreb T: +385 1 611 63 30 F: +385 1 611 60 11 info@adacta.hr www.adacta.hr

Serbia

Adacta privredno društvo za pružanje informatičkih usluga, d.o.o. Kneza Mihaila 2-4/VII 11000 Beograd T: +381 11 303 31 07 F: +381 11 303 31 07 info@adacta.rswww.adacta.rs