ADEN MYANMAR IFM LEADER SMART FACILITIES … · Crisis management and business continuity planning ... Global outsourcing of your handling equipment fleet : ... Canteen & Cafeteria

ADEN MYANMAR – IFM LEADER

SMART FACILITIES MANAGEMENT SOLUTIONS

Copyright © 2017 ADEN 2

Managing our Client’s NON CORE Business

“Ensuring functionality of the built environment by integrating people, process, place and technology.”

Integrated Facility Management (IFM)


Proven Capabilities

4

20 years 3 continents25 countries

1500 clients 26,000 employees30 nationalities

Strong EntrepreneurCulture

Copyright © 2017 ADEN

Our Southeast Asia Network

5Copyright © 2017 ADEN

In over

8countries

in Southeast Asia

ADEN’s 20 years experience in Southeast Asia and large network brings you a wealth of benefits:

• Regional network coverage for multi cities needs

• High quality standards, innovation and systems

• Strong service expertise

• Technical solutions expertise

• Close relationship with governments

• Malaysia• Vietnam• Myanmar• Indonesia• Laos• Cambodia• Philippines• Thailand

Our Operation


Operations

Projects Completed

Offices

Partnership & JV

HQ

TanzaniaSierra LeoneGuineaMozambiqueNigeriaCongoLiberiaIvory Coast

Egypt

Asian

ChinaVietnamHong KongMyanmarIndonesiaLaosKazakhstanKyrgyzstanIraqPhilippinesMongolia

Africa

IraqSaudi ArabiaAfghanistan

CongoSierra LeoneNigeria

IndiaNepalSri LankaJapanPakistanBangladesh

ChinaMongoliaKazakhstanVietnamPhilippinesIndonesiaLaosMyanmarMalaysia

NigeriaCongoGuineaIvory CoastSierra Leone

Europe

Paris

Panama

South America

MyanmarNational

network and coverage

Scope of services

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• HRMS – HR Outsourcing

• Foodservices

• Concierge

• Energy Monitoring & Management

• Green fit-out – Design & Construction • App Dev

• Customer service portal

• IFM Integration

• Building services

• Security Management & Systems

• Leasing Solutions

• Engineering & Procurement

PEOPLE ASSETS ENVIRONMENT TECHNOLOGY

• Technical & Asset Management


Customer service portal

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• Access to features linked with the contract• Contact our customer service• Monitor your energy consumption• Access to our procurement platform

• B2B clients


SERVING PEOPLE

IMPROVING QUALITY OF LIFE

OFFSITE Support function

Back office in ChinaConsultancy / Quality Audit / Best Practices

Shanghai Team

Back office in Hanoi/ YangonOperation, MTN, Security, HR, Training, Purchasing, Finance

ASEAN & Myanmar Team

102017 ADEN NO DIFFUSION OR REPRODUCTION WITHOUT AUTHORIZATION

General Manager Mr. Timothy Clinton

OperationManager

Sales and Marketing Security Department

Maintenance Department

MaintenanceDepartment

Purchasing Department

LandscapingServices

Pest controlServices

CleaningServices

Ms. Magda Dys Mr. Saw Kyaw Lin Mr. Paul Clegg

AccountingDepartment

Ms. Yamin Kyi Mr. Aung Soe

HR & Admin Department

Ms. Aye Aye LynnMr. Philip Best

TrainingDepartment

CateringServices

Myanmar Office

IFMProject Manager

Ms. Bui Thi Anh


Foodservice

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Catering KitchenDesign &

Construction

RestaurantDesign &

Construction

FoodConcept

• Fast Facts

10,000 catering staff

400 Executive & sous-chef

Newest Digitalization increases productivity and reduces operation cost.

More than 130catering sites


Catering


A Team of Experts

We know Food. Providing balanced meal in the respect of cultural habits in a foreign country can be areal challenge. Especially while trying to constantly improve quality and final user experience.ADEN can achieve this goal through an 17 years built up experience, and the support of an Internationalgroup with dedicated Training, Operations, Quality Control Departments allowing on site and off siteManagement.Client Name can expect the highest support at Corporate Level from our experts to ensure theoperations excellence and great level of Catering Services.

Our Philosophy

ADEN Catering philosophy is evolved around 4 pillars:

Digital Solutions For Foodservice


Software for food cost control and nutritional composition Recipe – Menu Designed by Chef

Digital Hygiene – Real Time Monitoring

Complete Inspection

Checklists

Real time

Incidents &

Hazards

declarationChecklist Guidelines

Garbage are empty and cleaned

Floor drainage is cleaned regularly is cleaned regularly

Flavoring containers are clean and placed in order and covered

Kitchen equipments are clean, and disinfected

The stove has been disinfected

Items are placed in order and organized by different category

Air vents are protected

Kitchen exhaust hood is clean and work properly

Cooking area

Task

Food Concepts


Ensure your comfort with a smile

Healthy eating offer

Modern and welcoming space

• Vending machines• Concept

• Kitchen & Canteen Construction


HRMS – HR outsourcing


HR professionals view their current operating environment as turbulent and

highly pressured. They most commonly cite the following pressure to track

with:

• ADEN HR Management Solutions:

• Recruitment Process Outsourcing

• Headhunting

• HR Agency Services

• Talent Placement & Personnel Outsourcing

• Payroll Outsourcing

• Supplementary Benefits Services

The pressure to enhance efficiency

A pressure to enhance quality

An increasing need to innovate

91% 85% 82%

• Labor Dispatch

• Talent Placement

• Borderless Talent Solutions

• Training Services

• Expatriate Employee Services

• HR Consulting

Cleaning & hygiene solutions

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Our unique blend of innovation, expertise and dedication make us the preferred partner for facilities services combining science and art, to maintain cleaner, safer and environmentally friendly living and learning spaces

The monthly report shall be submitted to the client’s representative and ADEN’s operation manager to ensure transparency

Monthly operation report

Monthly training report

Monthly incident report

Job and Responsibility Matrix

Operation Plan for the following period

• KPI Management

Standard cleaning

Daily Periodic

Special Cleaning Hygiene service

Digital Cleaning


Operation Digitalization

• Launched the Aden branded APP for Operations Security Cleaning , Hygiene

• Efficiency & ControlStreamline Workflow, data collection and scheduleEnforce strict Management control

• Proficiency & ServiceApply our Best Practice operations standard with Expert developed contentEnsure Seamless access for our client to our teams on the ground

• TransparencyConsolidated Standardized reporting across

multiple sitesMonitor level of Key Performance Indicators

• Operation Reports➢ KPI center➢ Incident and Hazard Reports➢ End of shift➢ Monthly reports

• Centralized Dashboards & report center

Centralized Dashboards & report center will allow selected information to be aggregated and centralized across multiple sites seamlessly, increasing visibility on operations

ChecklistGuideline

s

Other additional checks

Elements to be tidy up

Electrical appliances

Disinfection

Garbage are empty

Ceiling

Walls and items

Floor

Room Cleaning Form

Task Incident

Step

Type

Comment

Compliant

Remarks

Type in your comments

Scan• Detailed audit to measure performance

• Client service to send special request in case of Special cleaning task


Concierge


We offer a dedicated Helpdesk service 24 hours a day, seven days a week, 365 days a year.

Handling over 1,000,000 work orders a year, supporting thousands of clients

• Self Service• Inbound call handling• Outbound call handling• Travel Management• Meeting room Management

A stress-free workplace = a more productive company

Enhancing customer relationships

SECURING & OPTIMIZING ASSETS

INCREASING PRODUCTIVITY


Technical Services

• Cost Reductions

• Efficiency Improvements

• Technical Assets Management

• Routine, Predictive, Preventive and Corrective maintenance

• Inventory & Procurement Management

• Planned and Unplanned Maintenance

• Condition Monitoring • Asset Lifecycle Management• Handy man works• Reliability Centered

Maintenance• Service Level Agreement

• Expert team dedicated to equipment Maintenance, Repair and overhaul

• Commissioning and testing equipment

• Condition Monitoring• Flying team for multi-facility

management (cost optimization)

• On-call teams on 24 hours / 365days maintenance duty

• Safety risk assessment audits• Environmental audits• Asset register • Reliability Audit and Assessment• Maintenance Audit• Root Cause Failure Analysis

(RCFA)• Preventive Maintenance

Optimization (PMO)• Asset Criticality Development• Equipment Maintenance Plans

and Job Plans

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Key Personnel

On-Site / Flying Maintenance


On-Site / Flying Maintenance

Off-Site Maintenance On-Site / Flying MaintenanceEngineering Consulting

Comprehensive Security solution

• Operational security solutions Protection services

Embedded security

Crisis support

Security systems

Event security

• TrainingCrisis management training

Security management training

Travel Security training

Security awareness training

• ConsultingThreat and risk assessment

Security review / audit

Security system design

Policies and procedures

Crisis management and business continuity planning


Comprehensive Digital Security Solution

• Integrated Smart CCTV

• Tracking of assets (people/trucks/others..)

• Digital security guard operation

• Automated VMS, Parking management

• Smart parking management

• Security consultancy, Due Diligence, Training

• Integrated Perimeter & indoor alarm solutions

• Integrated access control solution


Medium and Long Term Rental Service including :• Preventive maintenance• Full Service maintenance

Global outsourcing of your handling equipment fleet :

• Rental offer including outsourced maintenance service

Forklift Fleet, Warehousing Solutions

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ADEN can assist clients in all aspects of warehouse management

Cross-dockingPicking ,Outbound, Inbound

Pallet locations managementTracking

Information flows, tracing of orders, proof of delivery ,…

Handling

Flow management

Management


Digital Fleet Management Tool

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Customers can access important data on efficiency statistics including uptime, utilization and other Key Performance Indicators (KPIs). These KPIscan be tailored to the customer’s specific requirements and can be accessed at any time.


Design & Construction


REDUCING ENVIRONMENTAL IMPACT

PARTNERING WITH THE BEST

Energy Management for Building

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ConsultingDesign & project management

& works & financingMonitoring Green Fit Out

• Detailed & expert energy audit• Optimization protocols• Training• Green building & retrofit consulting• Buildings certification• Climate consulting

• HVAC• Lighting• Air purification• Insulation• Others• Solar & photovolt• Geothermal• Cooling• Air compressor• Pumps• Water• Acoustic

• EMS (Energy Monitoring System)

• BEMS (Building Energy Monitoring System)

• Design & space planning• Technical conception• Environmental material & solutions• Active equipment /design &

installation• Construction & project management• WELL certification• Green solutions (air purification,

Acoustic, low VOC solution


Expertise

• Mechanical

• Electrical

• HVAC

• Firefighting

• …..

Technical Assets


Objective

• Ensuring reliability

• Optimizing energy performance

• Controlling cost

Multi-technical services

• Operation

• Routine, Predictive and Corrective

Maintenance

• Inventory & Procurement

management

• Planned and unplanned

maintenance

• Asset lifecycle maintenance

• Etc.

UTILITIES & ASSETS Digitalization


OPERATE

• Predict the future energy use.

• Enforce business rules for asset operations

• Automatic utilities optimization

MAINTAIN

• Faults detection / Diagnostic in real time

• Populate work packages with complete and accurate Information

• Use analytics to perform Predictive Maintenance & Condition Based Maintenance

MANAGE

• Schedule maintenance based on equipment conditions, not fixed schedules

• Automatic report

• Minimize planned and unplanned maintenance activity

• Optimizing performance and life cycle

• Digital assets management platform

• BMS• BIM

• Automation• Big data

• IoT platform• Cloud & Mobile technology

Technology

Production of energy & utility

• Conception and operation of cogenerations

• Development of clean energy production

• Energy & Utility Management

Energy


Monitoring & Optimizing energy utilization

• Energy audits

• Design/provide improvement solutions

• Optimize/guarantee of energy consumption

• Monitoring & Dashboard

• Real time analysis & Big Data analysis

INTRODUCING CREATIVE TECHNOLOGY

DATA DRIVEN SOLUTIONS

Positioning - ADEN Technology Consultancy Activity

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Application Development& Integration

Digital Technologies:- Mobile Malls- Finance Products- Shared Economy- Positioning & Navigation LBS

ConsultingAudit Strategy definition

• Design, Build, Run, Transform

Facility Management Partners Solutions

Workstations & LaptopsServers (physical / virtual)Network equipment & cablingSecurity systems (door

access, video)PBX, Telephony, Video-conferenceOnline storage

Responsive Helpdesk


OUR REFERENCES


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HUAWEI GLOBALVietnam, Laos, Myanmar…

Project description:Office building: From 3.000 to 5.000sqmCanteen area: Serving more than 200 meals/dayDormitory: From 20 to 100 apartments to be managedMyanmar: 70 onsite staffs.

Offered services: Full Integrated Facility Management including:Receptionist, Asset management, Dormitory management, Maintenance, Cleaning, Pest control, Security, Landscape, Petty cash, Hotel booking, helpdesk, Courier, Meeting room management, Emergency response, Portable drinking, Stationary supply, Pantry supply, Visa-work permit, Canteen support service, Translation, purchasing services and so on.

Our Achievement✓Improve the working environment at Huawei office;✓Huawei is now concentrate 100% their time on their core business;✓Offer high standard of service quality;✓Respond on time all urgent demands; ✓Become the best model office of Huawei Group



Dulwich College

Project description:

Started May 2017 – July 20202 - full service campusesPun Hlaing Campus 12 acresStar City Campus – 20 AcresADEN Employees - 71

Offered services:

Full Integrated Facility Management including:Receptionist, Asset management, Maintenance, Cleaning, Helpdesk, Courier, Meeting room management, Emergency response, Portable drinking, Full Canteen & Cafeteria ManagementCatering support services and Café operations.

Our achievement:

✓ ONE STOP SOLUTIONS - ADEN has a dedicated division to enable educational establishments to become more efficient by delivering services which are essential to their successful operations but not their core business

✓ International service standards applied on-site✓ Improve the educational environment at Dulwich College


ANZ Yangon


Started June 2016 – June 2019

Offered services:Integrated Facilities Manager

Services include:Asset management, Maintenance, Cleaning,Pest control, Security, Landscape, Petty cash, Hotel booking,Helpdesk, Courier, Meeting room management, Emergencyresponse, Portable drinking, Stationary supply, Pantry supply


GCP Yangon


Started June 2016 – June 2019

Offered services:

Providing – Cluster Chief Engineer consulting servicesImplementing:Preventive and corrective maintenance programsMA CMMS Maintenance management systemsOversea extensive renovations for the 3 hotels: Inya Lake Hotel, The Strand Hotel and Cruise, Hotels G

WHY ADEN ?

Training


One of our main strength is our ability to match internal resourcesskills with the specific requirements of every project

“”

ADEN Training approach in a nutshell:

▪ Training Centers in every branch

▪ Over 50 in-house trainers & recruiters through Asia

▪ ADEN Academy for Middle Management

▪ A dedicated training program, designed according to our standards and for the Asian market, for all

categories of employees: on-site employees, supervisors, middle management, technical leaders, branch

managers, etc.

▪ Learning Management System (LMS) platform – LYNX available in multiple languages

LYNX DASHBOARDS (Specific to one Employee)

Process

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We use 3 major Standard Operating Procedures’ (SOP) tools to ensure that

continual improvement & evaluation of our performance remain the core of

Modern technology for faster reporting: real time patrol monitoring, satisfaction survey kiosk…

Monthly Quality Reports prepared by our Project Managers

Satisfaction Survey followed by our Account Managers

Spot Checks of our operations on-site performed by our Audit Teams

Constant Training thanks to our "Flying Teams” that continuously educate and train our employees in your premises

• ADEN Quality Management

Operation Manuals

On-the-jobTraining

Quality ControlSystem

Continuous improvement is the core of our quality management


They trust us


ADEN MyanmarRoom 101&302, Shwe Than lwin Condo, New University Avenue,

Aye yeik thar-1 street, Bahan township, Yangon.

Myanmar.

www.adenservices.com

Documents

ADEN MYANMAR IFM LEADER SMART FACILITIES … · Crisis management and business continuity planning ... Global outsourcing of your handling equipment fleet : ... Canteen & Cafeteria