Adelaide BankIT Solution Delivery

Presentation to Adelaide University Computer Science Students

August 2007

Agenda

• Overview of Adelaide Bank• Structure of IS and Projects Office• ABL Systems and Technologies• Overview of ABL Project Methodology / SDLC• Business Analysis• Solution Design• Development• Testing• Questions

Division: Information ServicesDepartment: Information Services

General ManagerInformation Services

Senior Manager Infrastructure &

Services

• Service Desk

• Service Support

• Computer Operations

• Capacity & Availability Planning

• Networks

• Windows

• Mainframe

• Planning & Architecture

• IS Finance & Asset Management

• IS HR

• Executive Assistant

• Quality Assurance

• Technical QA

• Server Development

• Mainframe Development

• Application Support (pool)

• Margin Lending Development

• Solution Design

Senior Manager Solution Delivery

Senior Manager IS Governance and

Security

Office of General Manager

• Information Security

• IS Governance

• Audit Liaison

• IS BCP& Service Continuity

• Risk Management

• Regulatory Compliance

• Continuous Improvement & Reporting

• Policies & procedures FTE:Owner: Rob McKeon

Vesion:1Date:09/05 /07

Senior Manager Solution Delivery

Business Lending & Wealth -

Solution Delivery Manager

Design and Infrastructure

Lead

Server and Mocom Lead

Test Lead

Mortgage – Solution Delivery

Manager

Retail – Solution Delivery

Manager

Corporate - Solution Delivery

Manager

Application Support

Lead

Designers•Solution Architect•Systems Analyst

Mainframe DevelopersAnalyst Programmer & Programmer

Testing•Test Designer

•Testing Analyst

Infrastructure

Server DevelopersAnalyst Programmer & Programmer

Mainframe Lead

Division: Group StrategyDepartment: Business Transformation

General ManagerBusiness

Transformation

Manager – Project Managers

• Senior Project Managers

• Project Managers

• Senior Business Analysts

• Business Analysts

• Business Transformation Managers

Business StrategyManager – Business

Analysts

FTE:Owner: Rob McKeonVesion:1Date:09/05 /07

ABL TechnologyMainframeWindows ServersWindows PCs/LaptopsDatabases

Datacom, SQL Server, Access

Programming Languages.Net , CICS/Cobol, Microfocus Cobol

Applications In-house, third party developed, COTS, hybrid

ABL Business Capability Model 00.04 (DRAFT) Revised: 10/07/07 Printed: 10/07/07

EM Enterprise Management

EN Enablers

Human Resource Management

PS Product Servicing

Customer Register

Product Management

Collateral Handling

Work & Case Management

Work Management

Case Management

Business Rules Management

Integration

Data Integration

Metadata Management

Business Process Tracking

Enterprise Application Integration

Content, Document and Record

Management

Content Management

Records Management

Document Management

Security Services

Authorisation

Authentication

Non repudiation

Identity Management

Public Relations

Investor Relations

Administration Support

Vendor Management

Physical Asset Management

FM Financial Management

PM Product Manufacture

Product Development and Deployment

Treasury

Securitisation

Product Register

Loan Syndication

Branch Cash Inventory

Corporate Finance

AR/AP

Corporate Accounting & GL

Budgeting

PD Product Distribution

Origination

Application Management

Pre Sales

Partner Contract Management

Channel Management

OnlineContent DeliveryTransaction

Delivery

Outbound

Document Generation

Document Delivery

Bulk File Transmission

Single Transaction Transmission

Inbound

Ind

exin

g

Single transaction take on

Bulk file handling

Scanning

Direct keying

Paper Handling

OI Outcome Improvement

Analytics

Data Quality Management

Business Intelligence

Operational Reporting

Physical Security

Product Planning

Market Analysis

Product Alliance Management

Partner Market Analytics

Customer Market Analysis

Executive Reporting

Management Reporting

Regulatory and Compliance Reporting

Technology Operations Corporate Governance

Policy and Procedure

Management

Audit

Common Services

Account Management

Account Maintenance

Commissions

Arrears Management

Transaction Management

Party Relationship Management

Party Contact Management

Retention

Complaints Management

Consolidated Customer View

Call Centre Support

Campaign Management

Performance Management

Asset Management

Production ControlService Mgt

Problem/Incident Management

Capacity Mgt

AS IS Application to Capability Fit

Technology Delivery

Project Management

Enterprise Arch.

Business Design

Solution Design

Software Development

Implementation

Software Acquisition

Quality Assurance

SLA Administration

De

liver

y P

refe

ren

ce

Man

agem

ent

Service Register

RM Risk ManagementRisk Scoring

Customer Risk Scoring

Transaction Risk Scoring

Monitoring & Alerting

Treatment Strategy Management

Product Monitoring

Risk Monitoring

Corporate Risk

Risk Compliance and Legal Management

Business Continuity Management

Fraud Monitoring

Credit Risk Management

Operational Risk Management

Policy ManagementAlerting

Change Management

ABL Applications mapped to Business Capabilities

ABL Business Capability Model 00.04 (DRAFT) Revised: 10/07/07 Printed: 10/07/07

ABE Liabilities

ABE Assets

ABIS

ABLConnect

ABL Scan

Adelaide Managed Funds

ASX

Bank Guarantees

ABL e-learning

Austraclear

BBS

Bank Reconciliation

Bloomberg

Branch Reporting

Business Banking Profitability

CA-Etrust

Call Management System

CGU 3270

BrokersADB

CAS

CHESS Access

Charitable Foundation Database

CHRIS

CHRIS KIOSK

Contact Note Automation

Contract Print

Credit Decision Management

Customer Feedback

Comparison Rate Indicator

Customer Challenge

Partner Relationship Management

Customer Forms

Data Exchange

Data Link

Dtex System Scan

Early Surrender Calculator

Easysure

Email (surfcontrol)

Discharge Retention

E-Connect

Home Loan Retention

HEAT

ieconfig

Intranet

IVR

LE Securitisation

Loan Simulator

Mainframe Printing (CA express)

Loans Performance Reporting

Mars

Managesoft

Finance One

Message manager

Microsoft Project Server

MOCOM

Monitoring

Net Surplus calculator

Messtrack

Moody’s

OpeN/2

OLAS

Online Banking

OLB Kiosk

Ops Risk Database

Originator Profitability

PABX

Phone Update

Online Broker Interface (GBST)

Payment Systems

Predictive Dialler

Partner Management System

ProfitabilityDatabase

Qrisk

Rates & Margins (RAMS)

Rates.abl

Realtime

RITS

Quantum

RedFlag

RFS

Reuters

Securitisation

Sendero

SNA Monitor

SRR System

Staffware

Statement of Advice

Shares

Star System (EDI Post)

Visa Disputes

Warehouse Reporting

VPN

Third Party Status Tracking

The Vault(sharepoint)

Staffware

Swift

Tower

Valuations System

Tivoli

Extranet Loans Tracking

Excess letters

Finesse

Foresite Forms Service

GE Extranet

GEMSL reporting

Greeting.adelaide.com.au

HBP Plan

GE Cheque Reconciliation

Guarantor Excess Letter

MRS

AS IS Applications - LegendABL Applications

Project Document Checklist (PDC)

Adelaide Bank Project Methodology / Systems Development Lifecycle (SDLC)

Business Case (BC)

Project Statement (PS)

Risk & Issue Register (RIR), Project Change Request (PCR)

Program &/or Project Status Report (PSR), Meeting Agenda (MA), Meeting Minutes (MM)

Estimation Worksheet

FunctionalSpecification

Document(FSD)

Start-Up Analysis Development ClosureImplementationConcept

Concept Estimate +100%, -50% Planning Estimate +50%, -25% Detailed Estimate +20%, -10%

ConceptBrief (CB)

Ad

min

Ke

y P

roje

ct

Do

cu

me

nts

IS D

oc

um

en

ts

Business Requirements

Document (BRD)Business

Implementation Plan (BIP)

Post Imp’n

Review (PIR)

UATTesting

UAT Test Scripts

(UATS) & SAT Scripts

Closing Report (CR)

Appendix –Post Imp’n Issue

Register

Production Acceptance

Document (PAD)

QA Test Plan

QA Final

Report

Training & Comms

Plan (TCP)

Project Release

Doc (PRD)

SATTesting

IS Implementation Plan(feeds into BIP)

UAT Test Plan (UATP)

QA Problem Register

Filename: App E_Project Document Flow_1.1.ppt Confidential to Adelaide Bank Ltd.

RealisedBenefitsReview (BIR)

PCR (toCAB with

Production Status)

HighLevel

Solution Design

Project Schedule (Sched)

Production Acceptance Checklist

High LevelSolutionDesign

ABL AGILE PROJECT DELIVERY MODEL

CONCEPT START-UP ANALYSIS DEVELOPMENT IMPLEMENTATION CLOSURE

ProjectStatement

EstimationWorksheet

BusinessCase

ConceptBrief

Business Requirements(High Level)

ProductBacklog

Review/UpdateProduct Back logFrom Sprint 2

Sprint #1 Presentation

Preparation Sprint #1(Detailed Requirements/

Design) Development Sprint #1 (Develop/Test)

Preparation Sprint #2 (Detailed Requirements/

Design) Development Sprint #2(Develop/Test) Sprint #2

Presentation

Implement

Y

Sprint #1Review

Sprint #2 Review

SprintBacklog

Sprint Planning

Preparation Sprints – process and documents

QATesting

UATTest Scripts

UATTesting

ISImplementation\Plan

ProductionAcceptanceDocument

ProductReleaseDocument

Development Sprints – processes and documents

Multiple Iterations (Sprints) using Scrum

File Name: ABL Agile Project Delivery_v1.0.vsd Confidential to Adelaide Bank Ltd

CloseProject?

ProjectClosingReport

PostImp’nReview

Benefit’sReal’nReview

Final sprint orSteering CommitteeDecide to stop

(30 calendar days)

(30 calendar days)

Y

N

Review/UpdateProduct Back logFrom Sprint1

BusinessReq(BRD)

Review &Reprioritise

ProductBacklog

BusinessImplementation\Plan

QATest Scripts

Training/CommsPlan

FunctionalSpec

CAB

Project approach(ie. Scrum) documentedIn Project Statement

Any Questions???

Business Analysis

Heather Fitch

(Senior Business Analyst)

WHAT DOES A BUSINESS ANALYST DO?

Understand existing process / technologiesCreate Current State and Future State Process MapsProcess Re-engineeringGather and Document Business RequirementsLiaise with developers and QAUAT Plans and ScriptsSupport UAT TestingTraining and CommunicationImplementation SupportSite Acceptance TestingStakeholder Management (managing expectations)Peer ReviewsInput to Project Schedule

BUSINESS ANALYSIS PHASES:

Initiation / Conceptualise (15%)Concept Brief / Business CaseExecutive Sponsor / Scope / Case for Action / Voice of the customer

As Is / Orient (20%)Understanding current business practice

To Be / Organise (35%) BRD / Functional Spec

Transformation / Convert (30%)Implementation / Post implementation supportInstitutionalise the new way

BA TECHNIQUES

Benchmarking existing processesObserve the task being completedInterviewsFacilitation

Team discussion to help those taking part to think about a particular aspect of their work and consider their experience as well as the practice of others

Setting up / running workshopsensure the right participantsdefine the aimtake chargeprovide an agenda (and stick to it)environment – is the room conducive to meeting needs; too hot / cold; comfortable seating, white boards, brown paper, markers, post it notes, layout of room etc….

BA TECHNIQUES CONT….

Informal coffee sessions Brainstorming techniques – promotes creative, non-lateral thinking

in a safe, non-judgemental environment Listening – be interested, inquire, stay focussed, paraphrase,

evaluate message What, why, when, where, who and how

What and Why clarify “As Is” When, Where, Who & How are used for the “To Be”

Requirements

A GOOD BUSINESS REQUIREMENTS NEED TO BE:

VerifiableRanked for importance and stabilityModifiableTraceableUnderstandableAccurateCompleteConsistentClear

NEED TO CONSIDER NON-FUNCTIONAL REQUIREMENTS:Usability – “look and feel”, consistency, supporting documentationReliability – Frequency / severity of failure, recoverability and audit standardsPerformance – speed, efficiency and No. of usersSupportability – is the system configurable? Maintainable?

BA DELIVERABLES

Process Maps

Business Requirement Document

Functional Specification

Procedure Manuals

Training Material

UAT Test Plans

UAT Test Scripts

Site Acceptance Test Scripts

Any Questions???

Solution Design

Chris Owen

(Solution Design Manager)

Solution Design High Level Solution Design

Input to business case (costs)Framework for rest of designStakeholders are business, development, test,

infratsructure, production services, enterprise architects, security, etc

Functional SpecificationDescribes functionally how the system will work.

(Screen designs, flow diagrams, business rules) Technical Specifications

Detailed designs of infrastructure, application components, messaging etc.

Any Questions???

Development

Mark Lockwood

(Server Development Manager)

Development

Process EnvironmentsTechnologyResourcingApplication Support

Development

Process

What is Development?

Development takes ‘outputs’ from Analysis/Design phase and creates ‘outputs’ ready to be tested.

Development

Environments(also known as Regions)

Development Development Unit Testing

Quality Assurance Integration Testing

User Acceptance Regression Testing

Production ‘Live’ system

Development

Environments

Developers involvement (in principle) should end once code leaves the Development environment.

Developers are responsible for establishing scripts to migrate code (executables) as well Database changes between environments.

Developers will assist with the final implementation (to production).

Development

Technology

ServerMicrosoft core technologies

MainframeCICSCOBOL

Development

Technology (Server) Past

Visual Basic 6.0 Visual Interdev

ASP (Active Server Pages) .Net Framework 1.0, 1.1 Microsoft Access (97,2000) Cold Fusion Ingress

Current Visual Studio 2005

.Net Framework 2.0 VB.Net, ASP.Net

SQL Server 2000 and 2005 Biztalk Server 2004

Development

Technology (Server) Future

Visual Studio 2008 (Orcas) .Net Framework 3.5

WPF (Windows Presentation Foundation) WWF (Windows Workflow Foundation) WCF (Windows Communication Foundation)

VB.Net, ASP.NetSQL Server 2005 and 2008Biztalk Server 2006 R2

Development

Resourcing

Factors to consider;

Skills TrainingSpecialist (Guru) Vs Generalist (Jack of all trades,

master of none) Past (for Application Support), Current and Future

Technlogies Key-man risk reduction

Development

Application Support

Support of ‘live’ code is critical to ongoing business success.

Facts of life; Death Taxes

Application Support Support ‘burden’ has significant implications on

Application Lifecycle.

Any Questions???

Testing

Anne-marie Marchioro

(QA officer)

SOLUTION DELIVERY STAGES

AnalysisDevelopmentTestingImplementationClosure

USER ACCEPTANCE TESTING

Ensure user has appropriate access to USER environment

Assist user with any queries relating to the system or changes

Manipulate dates for data output

PRODUCTION SUPPORT

Existing problems that arise in PROD are forwarded to QA:

Ability to copy the customer into USE4 Knowledge base Testing experience

IMPLEMENTATION

Promote to PROD on Wednesday - between 2am and 5am

Reduces customer impact:Low usage of ABL facilities

Branches open at 10am Wednesday

CLOSURE

Record and store results appropriately (either hard copies or QA Director)

Ensure business unit are happy with testing and receive their sign off

Provide sign off to developer

TESTING ENVIRONMENTS

DEV – 4 environments – used by developers for coding

TEST – 2 environments – used by developers for unit testing

QUAL – 10 environments – used by QA USER – 6 environments – used for UAT

ENVIRONMENTS

QA are responsible for all QUAL and USER testing environments. This involves:

Ensuring they are refreshed regularly to reflect the existing PROD coding

Ensuring there is sufficient customer records to perform testing

Ensuring QUAL and USER environments contain the changed software that will replace PROD

TOOLS

Compuware QA DirectorInformation Technology Infrastructure

Library (ITIL)ISTQB certificationIEEE standards

COMPUWARE QA DIRECTOR

Allows for manual or automated testing.

Automated testing is particularly useful for: Online Banking (regression testing) Loan Centre Applications Service Recovery Testing

CAB PROCESS

Request for Change - due Friday noonStatus changed to ready to assessReviewed by CAB membersCAB meeting to discuss - TuesResult - approved / declined

FREEZES

ABL have a policy that enables IS to make a decision to stop all changes being promoted to PROD when:

There is an extended holiday Major changes have been made in other

applications that may affect promotes End of financial year

Any Questions???