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www.aquabench.de
Addressing Challenges of Voluntary Benchmarking
IWA Pi 2017 - Specialist Conference on Benchmarking and Performance
Assessment
Dr. Kay Möller
Vienna, May 15, 2017
16.05.2017 / Page 2 www.aquabench.de
Benchmarking
(since 1996)
Challenges for benchmarking in Germany
Partici-
pation
quota
Demand for
transparency
Management
goals
16.05.2017 / Page 3 www.aquabench.de
Performance assessment
Performance improvement
Public communication
Dashboards
Workshops
Individual
reports
Link to
controlling
Individual
analyses
Process level
benchmarking
Link to
regulation
Public report
Participation
certificate
“Tariff
transparency“
Process level
benchmarking
Benchmarking – benefits and tools
16.05.2017 / Page 4 www.aquabench.de
More focus means more actions
Level of detail
Performance
assessment
Performance
improvement
Utility
Function
Process
Task Identifi-
ability of
causes +
actions
Source: IWA 2011 and ISO/DIS 24523 „Guidelines for benchmarking of water utilities” (Draft)
Bertzbach, F., Möller, K., Nothhaft, S., Waidelich, P., Schulz, A (2012), “15 years of voluntary benchmarking – how it supports the
modernisation strategy of the German water sector“, Water Utility Management International, December 2012
16.05.2017 / Page 5 www.aquabench.de
Participants in a federal state benchmarking
16.05.2017 / Page 6 www.aquabench.de
Participants in “Process Benchmarking WWTP”
since 2003
participants:
42 in 2017
183 in total
16.05.2017 / Page 7 www.aquabench.de
Performance assessment
Performance improvement
Public communication
Dashboards
Workshops
Individual
reports
Link to
controlling
Individual
analyses
Process level
benchmarking
Link to
regulation
Public report
“Tariff
transparency“
Benchmarking – benefits and tools
Participation
certificate
16.05.2017 / Page 8 www.aquabench.de
New link to regulation
Data related to
price
Data related
to performance
Context information
Action proposals
Regulation
Benchmarking
since 2016
participants:
40 water utilities
(100%)
16.05.2017 / Page 9 www.aquabench.de
Benchmarking – benefits and tools
Performance assessment
Performance improvement
Public communication
Dashboards
Workshops
Individual
reports
Link to
controlling
Individual
analyses
Process level
benchmarking
Link to
regulation
Public report
“Tariff
transparency“
Participation
certificate
16.05.2017 / Page 10 www.aquabench.de
Tariff-information sheets Rhineland-Palatine
Ministery for Environment in Rhineland-Palatine: www.wasser.rlp.de/servlet/is/1221/
since 2012
participants
(water and
wastewater):
146 in 2017
162 in total
16.05.2017 / Page 11 www.aquabench.de
Different costs – according to different households
16.05.2017 / Page 12 www.aquabench.de
Cost allocation according to benchmarking data
16.05.2017 / Page 13 www.aquabench.de
Tariff-information sheets Rhineland-Palatine
Ministery for Environment in Rhineland-Palatine: www.wasser.rlp.de/servlet/is/1221/
since 2012
participants
(water and
wastewater):
146 in 2017
162 in total
16.05.2017 / Page 14 www.aquabench.de
Conclusion
• Tools adress main challenges
• Generate benefit
If there is a benefit, benchmarking works.
