ACTIVITY:

“PASS THE MESSAGE”BY: JOCRIS :P

The Speech Communication

ProcessReported By:

Don Jericho BaldozaMark Vincent LegoJuliet Kate Notor

Jocris SobreoJames Roger Romasanta

Group 3

What is Communication Process??

The exchange of information (a message) between two or more people.

Sender

Message

Channel

Receiver

Feedback

Content

Essential in establishing a

communication are SIX elements…….

Stage 1: Sender 

• To establish yourself as an effective communicator, you must first establish credibility.

• In the business arena, this involves displaying knowledge of the subject, the audience and the context in which the message is delivered. 

Stage 2: Message

• Written, oral, and non-verbal communications are affected by the sender’s tone, method of organization, validity of the argument, what is communicated and what is left out, as well as your individual style of communicating 

Stage 2: Message

• Messages also have intellectual and emotional components, with intellect allowing us the ability to reason and emotion allowing us to present motivational appeals, ultimately changing minds and actions. 

Stage 3: Channel 

• Messages are conveyed through channels \

• Verbal Channels: –Face-to-face meetings –Telephone conversations –Video teleconferencing 

Stage 3: Channel 

• Written Channels: –Letters –Emails –Memos –Reports 

Stage 4: Receiver 

• These messages are delivered to an audience. 

• No doubt, you have in mind the actions or reactions you hope your message prompts from this audience.

Stage 4: Receiver 

• Keep in mind, your audience also enters into the communication process with ideas and feelings that will undoubtedly influence their understanding of your message and their response. 

Stage 4: Receiver 

• To be a successful communicator, you should consider these before delivering your message, acting appropriately.

Stage 5: Feedback 

• Your audience will provide you with feedback: –Verbal and nonverbal reactions to your communicated message.

• Pay close attention to this feedback, as it is crucial to ensuring the audience understood yourmessage. 

Stage 6: Content 

• The situation in which your message is delivered is the context.

• This may include the surrounding environment or broader culture.–corporate culture –international cultures 

STAGES OF THE COMMUNICATIONPROCESS

STIMULUS/STIMULI

IDEATION

ENCODING TRANSMISSION

RECEPTION

DECODING

UNDERSTANDING

ACTION/FEEDBAC

K

1. STIMULUS/ STIMULI

• This is the triggering event of the communication process. It may be in the form of:-events-conditions-situations-feelings or emotions

Which urge the message senderto communicate and start the ideasto be verbalized.

2. IDEATION

• Based on the idea fed by the stimulus, an idea or several ideas are formulated and organized to answer a need to communicate.

3. ENCODING

• The ideas, which have been organized in the ideation stage, are put into code to make transmission possible.

To represent these ideas, symbols in the form of sounds or words aremade use of.

4. TRANSMISSION

• The encoded message is sent through a chosen appropriate channel or medium. The choice hinges on the sender’s purpose in sending the message.

• He sees to it that it is free frombarriers or interference toinsure a good reception of themessage.

5. RECEPTION

• The message, which has been sent through a medium selected by the sender, reaches the receiver.

6. DECODING

• The codes or symbols used to transmit messages are converted into ideas or mental images to be interpreted by the receiver.

7. UNDERSTANDING

• The message, which has been transformed into thought or mental images, having been interpreted now becomes clear to the receiver. She/he understands the message as intended by the sender. If she/he does not,because of the certain barriers,miscommunication sets in.

8. ACTION/FEEDBACK

• This is the last stage of communication process. The receiver responds to the message received by sending feedback.

• This completes the dynamic process of communication. It may not endthere, however.

8. ACTION/FEEDBACK

• The feedback sent in turn, serves as stimulus that may trigger the communication cycle go on.

• As communication continues, so do the taking of turns and switching ofroles between the speaker andthe listener.

The Speech

Chain

“BARRIERSOF

COMMUNICATION”

KINDS OF BARRIERS

1. Physical

2. Perceptu

al

3. Emotion

al

4. Cultural

5. Languag

e

6. Gender

barriers

7. Interperson

al

1. Physical barriers 

• are easy to spot – doors that are closed, walls that are erected, and distance between people all work against the goal of effective communication.

• While most agree that people need their own personal areas in the workplace,setting up an office to removephysical barriers is the firststep towards openingcommunication.

• Many professionals who work in industries that thrive on collaborative communication, such as architecture, purposefully design their workspaces around an “open office” plan.

• This layout eschews cubicles in favor of desks grouped around a central meeting space.

• While each individual has their owndedicated work space, there are no visiblebarriers to prevent collaboration withtheir co-workers.This encourages greater openness and frequently creates closer working bonds.

2. Perceptual barriers

• In contrast, are internal. If you go into a situation thinking that the person you are talking to isn’t going to understand or be interested in what you have to say, you may end up subconsciously sabotaging your effort to makeyour point.

• You will employ language that is sarcastic, dismissive, or even obtuse, thereby alienating your conversational partner. Think of movie scenarios in which someone yells clipped phrases at a person they believe is deaf.

• The person yelling ends up looking ridiculous while failing to communicate anything of substance

3. Emotional barriers 

• can be tough to overcome, but are important to put aside to engage in conversations.

• We are often taught to fear the words coming out of our own mouths,as in the phrase “anything you saycan and will be used against you.” Overcoming this fear is difficult,but necessary.

• The trick is to have full confidence in what you are saying and your qualifications in saying it. People often pick up on insecurity.

• By believing in yourself and whatyou have to say, you will be able to communicate clearly withoutbecoming overly involved in youremotions.

4. Cultural barriers

•  are a result of living in an ever shrinking world. Different cultures, whether they be a societal culture of a race or simply the work culture of a company, can hinder developed communication if two differentcultures clash.

• In these cases, it is important to find a common ground to work from. In work situations, identifying a problem and coming up with a highly efficient way to solve it can quickly topple any cultural or institutional barriers.

• Quite simply, people like results.

5. Language barriers

•  seem pretty self-inherent, but there are often hidden language barriers that we aren’t always aware of. If you work in an industry that is heavy in jargon or technical language, care should be taken to avoid these words whenspeaking with someone fromoutside the industry.

• Without being patronizing, imagine explaining a situation in your industry to a child. How would you convey these concepts without relying on jargon? A clear, direct narrative is preferable to an incomprehensible slew ofspecialty terms.

6. Gender barriers

•  have become less of an issue in recent years, but there is still the possibility for a man to misconstrue the words of a woman, or vice versa. Men and women tend to form their thoughts differently, and this must betaken into account whencommunicating.

• This difference has to do with how the brain of each sex is formed during gestation. In general, men are better at spatial visualization and abstract concepts such as math, while women excel at language-based thinking and emotional identification.

• However, successful professionals inhighly competitive fields tend to havesimilar thought processes regardlessof their gender.

7. Interpersonal barriers

•  are what ultimately keep us from reaching out to each other and opening ourselves up, not just to be heard, but to hear others. Oddly enough, this can be the most difficult area to change.

• Some people spend their entire lives attempting to overcome a poor self-image or a series of deeply rooted prejudices about their place in the world.

• They are unable to form genuineconnections with people because they havetoo many false perceptions blocking the way.

• Luckily, the cure for this is more communication. By engaging with others, we learn what our actual strengths and weaknesses are. This allows us to put forth our ideas in a clear, straightforward manner.

• Communication is not a one-way street.

• To have others open up to you, you must beopen yourself. By overcoming these barriersto communication, you can ensure that the statement you are making is not just heard,but also understood, by the person you arespeaking with.

• In this way, you can be confident that your point has been expressed.

Here are the several ways that can help

improve communication…

1

• Plan your communication.

• Consult with the others where appropriate.

2

• Seek to clarify ideas before communicating.

3

• Examine the true purpose of each communication.

• Language, tone and total approach must be adapted to serve the

specific objective.

4

• Consider the total physical and human setting when communicating.

• Observe proper timing, the circumstances, and the social climate

that pervades thecommunication situation.

5

• Be mindful of the overtones as well as the basic content of the message.

6

Consider the receiver’s frame of reference.

7

• Make your message simple, clear, concise, concrete, complete, correct,

and consistent.

8

• Show interest in your listener.

9

• Do not do most of the talking.

10

• Be polite; do not interrupt the speaker.

11

• Be a good listener.

• Give the speaker your undivided attention.

12

• Ask questions when necessary.

• Use repetition to reinforce key ideas.

13

• Take the opportunity, when it arises, to convey something of help or value

to the receiver.

14

• Follow up communication by soliciting feedback.

• Encourage and induce feedbacks.

15

• Communicate for tomorrow as well as for today.

16

• Be sure actions support communications.

17

• Seek not only to be understood but to be understand…