Activating Entitlements Audience: Customer Module Scope: The process to Activate new entitlements.

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Activating Entitlements

Activation is the process of assigning entitlement quantities to a specific License Host,

company, and user. The process includes generating the license/key.

When entitlements are activated, PLDS generates Activation Records containing the

activation information and License/Key.

Types of activation include:

– Regular activation, where entitlements are activated in order to generate Activation Records

– Upgrade activation, which involves either:

• Activating entitlements that have been marked as upgradeable. When users activate

these entitlements, they can generate License/Key for either the current version or the

old version.

• Activating upgrade entitlements, which are purchased in order to upgrade other existing

entitlements. When users activate these entitlements, they select the entitlements to

upgrade.

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CM Activations

The CM product contains a series of cross application dependencies

CM must be activated first before you can activate applications such as:

– Call Center

– One X Agents

– IP Supervisor etc (See product documentation for specific detail)

Users trying to activate a dependent application without having had activated CM will get an

error and will not be allowed to continue

Duplicated Systems or High Availability systems will provide a second host field for the

additional host ID’s

CM 6 and beyond will not contain serial numbers, they will contain MAC addresses, which

will be your Host ID in PLDS

All versions prior to CM 6.0 (except MBT 5.2.1) will need to be managed in RFA as

they are managed today

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Activating Entitlements

Go to Activation > Click Activate

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Activating Entitlements

• Enter the license activation code

(LAC) for the Product.

• If the LAC is unknown refer to

“Searching for Entitlements” Job

Aid for instructions on searching

for the LAC.

Click Search Entitlements

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Activating Entitlements

• Select Entitlement to activate.

• Click Activate

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Activating Entitlements

• Enter the License Host or Host ID

of the system the entitlements will

be activated on.

• Note the Host ID will need to be in

the format of xx-xx-xx-xx-xx-xx as

seen below. The only exception is

Modular Messaging Pre 5.2

systems.

• If this is a new system choose

“Add a license host”

• Or choose from the list of

systems provided .

• Click Next

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Activating Entitlements

1. Review/confirm host and

entitlement detail

2. Click Next

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Activating Entitlements

1. Choose the quantity to be

activated to the selected system.

Entitlements may be split to

multiple systems.

2. Click Next

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Activating Entitlements

1. Accept the EULA (End User Legal

Agreement)

2. Enter information for the user who

should also receive the activation

detail.

3. Enter additional notes if

necessary.

4. Click Finish.

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Activating Entitlements

Save Updated License file