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ACTIVATE MY ACCOUNT
My IDB Operations Portal
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Google Chrome
Internet Explorer version 11
OBJECTIVE
How to activate my account to access the IDB Extranet
and the information about my operations with the IDB.
Important note for eDisbursements users : if you are a
eDisbursements user that authorize transactions you will need a
smart phone to install a soft token or you should contact the IDB
Country Office to request a hard token, to complete the account
activation process.
Activate My Account – IDB Extranet
Instruction View
1) You will received an email with
instructions on how to activate your
account.
Go to your e-mail inbox and look for
an email from [email protected], with
the “Link Activation” subject.
Open the email and click on the link
to activate your account.
2) Enter a new password in the New
Password field. Please note that
your password must meet the
requirements indicated in the image.
Complete the Repeat New
Password field to confirm the
password.
Activate My Account – IDB Extranet
Instruction View
3) Click on the triangle on the right-hand
corner to open the drop-down menu to
choose a “forgot your password
question” as an alternative to recover your
password in case you forget it.
Enter the answer to the selected question in
the Answer field.
4) OPTIONAL - the system provides two
additional options to recover your password
using your cell phone.
If you want to activate one of these options,
click on Add Phone Number and place
your cell phone number.
The first option will send you a code by text
message as a way to recover your
password and the second option will dictate
the code through a phone call.
Activate My Account – IDB Extranet
Instruction View
5) Click on Create My Account.
IMPORTANT - For eDisbursements users
ONLY. The account activation has additional
steps to add an additional layer of security
to authorize transaction in eDisbursements.
Go to the step No.9
6) Click on Configure Factor to configure a
security question as a second level of
authentication.
Activate My Account – IDB Extranet
Instruction View
7) Click on the triangle on the right-hand
corner to open the drop-down menu to
choose a question as a second level of
security.
Enter the answer to the selected question in
the Answer field.
Click on Save.
8) The account activation process is
completed. The system will log in the
Extranet.
Note: Please note that the homepage is
personalized and the content depends on
the user role (Borrower, Executor or
Liaison).
Important: Please keep in mind that the
email associated to your Extranet
account will be your User ID (username)
to access the portal.
Example: Debtor Homepage
Activate My Account – IDB Extranet
Instruction View
9) For eDisbursements users only.
It is required to configure a Multifactor option. The Secret Question
Authentication option can be Setup to activate the user account but it is
not valid to authorize transactions in the eDisbursements
application.
If you are a eDisbursements user that do not need to authorize
transactions, click on Setup under the Security Question option, at the
bottom of the list, then follow the steps 7 and 8 (page 6) to complete your
activation process.
If you are a eDisbursements user that authorize transaction in
eDisbursements, you can set up one of the following options:
A. Okta Verify: Mobile application (Soft token).
B. Google Authenticator: Mobile application (Soft token) (Go to page
12)
C. Yubikey: USB Key (Hard token) (Go to page 17)
D. Security Question: If you choose this option you will be able to
activate your account but once you logged in into eDisbursements, it
would required to Setup one of the previews Multifactor
Authentication (MFA) options to authorize transactions. There is an
option to complete this Setup from the eDisbursements application.
Follow the steps 7 and 8 (page 6) to complete the activation process.
Users are allowed to set up more than one Multifactor Authentication
from the options available.
Activate My Account – IDB Extranet
Instruction View
9 A - 1 To Setup Okta verify, click on the Setup button
below this multifactor option.
9 A - 2 Choose your mobile type to Setup Okta verify.
(Apple, Android or Windows)
Before continuing, it is required to download the
applications from the App Store for iPhone, from the Play
Store for Android or from the Windows Store for Windows
Phone. You can also use the following links to download
the Okta Verify application from the mobile device:
For iPhone: https://itunes.apple.com/us/app/okta-
verify/id490179405
For Android:
https://play.google.com/store/apps/details?id=com.okta
.android.auth
For Windows Phone:
http://www.windowsphone.com/en-us/store/app/okta-
verify/9df0e2c4-7301-411f-80e5-62fcf6679666
Note: these links are provided in the page when the
mobile type is selected. The user will be guided from the
page to complete the Setup for Okta Verify.
Activate My Account – IDB Extranet
Instruction View
9 A - 3 Once the application has been downloaded
in the mobile device, click Next.
9 A - 4 A barcode will be displayed. Launch the
Okta Verify application in the mobile device and
select from there Add an account. The barcode
has to be scanned with the mobile device camera
from the Okta Verify application.
Activate My Account – IDB Extranet
Instruction View
9 A - 5 After scanning the bar code, the next
screen will show that the Setup/Enrollment for the
Okta Verify application is completed.
Also a token number will be generated in the Okta
Verify application in the mobile device. It is not
necessary to enter this number in the Setup page.
This number will be requested to authorize
transactions in eDisbursements.
9 A - 6 Alternative Setup options for Okta Verify
application: in case not been able to scan the bar
code with the mobile device camera, please select
the option Can’t scan? located below the bar code
image.
Activate My Account – IDB Extranet
Instruction View
9 A - 7 A new window will be displayed to choose from
the following alternative options to Setup the Okta
Verify application in the mobile device:
a. Send activation link via SMS (the mobile number
needs to be entered here to receive a SMS
message).
b. Send activation link via Email.
c. Setup manually without push notification (this
option generates a temporary secret key that
needs to be entered in the Okta Verify mobile
application to complete the Setup).
After complete the Setup, click Send.
9 A - 8 After complete the Setup, the screen will show
that the Setup/Enrollment for the Okta Verify
application is completed.
You can set up any additional optional factor or click
Finish at the button of the page to completed the
activation process. The system will log in the Extranet.
Note: Please note that the homepage is personalized
and the content depends on the user role (Borrower,
Executor or Liaison).
Activate My Account – IDB Extranet
Instruction View
9 B - 1 To Setup Google Authenticator, click on the
Setup button below this multifactor option.
9 B- 2 Select your mobile type (Apple, Android or
Windows).
Before trying to Setup Google Authenticator, it is required to
download the applications from the App Store for iPhone,
from the Play Store for Android or for Blackberry. You can
also use the links below to download the Google
Authenticator application from your mobile device:
For iPhone: https://itunes.apple.com/us/app/google-
authenticator/id388497605
For Android:
https://play.google.com/store/apps/details?id=com.googl
e.android.apps.authenticator2
For Blackberry:
https://support.google.com/accounts/answer/1066447
Note: these links are also provided in the page when the
mobile type is selected. The user will be guided to complete
the Setup for Google Authenticator.
Activate My Account – IDB Extranet
Instruction View
9 B - 3 Once the application has been downloaded
in the mobile device, click Next.
9 B - 4 A barcode will be displayed. Launch the
Google Authenticator application in the mobile
device and select from there Add an account. The
barcode has to be scanned with the mobile device
camera from the Google Authenticator
application.
Activate My Account – IDB Extranet
Instruction View
9 B - 5 After scanning the bar code, enter
the code displayed from the Google
Authenticator application. The application
in the mobile device will generate the code
that needs to be entered in this field. Click
on the Verify button after enter the code in
the field to finish the Setup.
The next screen will show that the
Setup/Enrollment for the Google
Authenticator application is completed.
9 B - 6 Alternative Setup options for
Google Authenticator application: in case
not been able to scan the bar code with the
mobile device camera, please select the
option Can’t scan? located below the bar
code image.
Activate My Account – IDB Extranet
Instruction View
9 B - 7 A new window will be displayed
with a code, to Setup the Google
Authenticator application manually.
9 B – 8 Go to your Google Authenticator
application in the mobile device, choose
the option Manual entry.
Activate My Account – IDB Extranet
Instruction View
9 B - 9 Enter the Account username (E-mail account
that is being Setup) and input the code generated
from the Setup page, in the Secret Key Field of the
Google Authenticator application.
Once you complete the fields, click on the check
mark at the top of the screen.
9 B – 10 After complete the Setup, the screen will
show that the Setup/Enrollment for the Google
Authenticator application is completed.
You can set up any additional optional factor or click
Finish at the button of the page to completed the
activation process. The system will log in the
Extranet.
Note: Please note that the homepage is personalized
and the content depends on the user role (Borrower,
Executor or Liaison).
Activate My Account – IDB Extranet
Instruction View
9 C - 1 To Setup Yubikey, click on the Setup button below this
multifactor option.
9 C- 2 A message will show up requesting to insert the Yubikey
Token into a USB port of the computer. Please wait a few
seconds after inserting the Yubikey Token into the USB port, to
give time the computer recognizes it.
Tap/push the button located at the middle of the physical
Yubikey USB Token to generate a verification code. A
verification code will be automatically generated.
Enter the code in code field and click Verify.
You have completed the Setup/Enrollment for the Yubikey USB
Token.
You can set up any additional optional factor or click Finish at
the button of the page to completed the activation process. The
system will log in the Extranet.
Note: Please note that the homepage is personalized and the
content depends on the user role (Borrower, Executor or
Liaison).
NEED HELP?
Contact [email protected] to report issues and please
include the following information:
1. Description of the issue
2. Screenshots