Actions to take/that have been taken

• Build the website/portal/platform/tool

• Document practices, lessons learnt (reports)

• Establish COPs, capacitate them, how to run, tools

• Establish governance

• Selecting what needs to be changed

• Allocation of human capital

• Organising knowledge sharing seminars

• Consultation, communication, awareness-raising, training

• Advocacy, create committees, get champions, identify KM people

• Establish incentives

• KM Register

KM Implementation Plan

3 key challenges

• Resistance to change

• Lack of buy-in by senior management/leadership/staff

• Capacity constraints

• Lack of skills transfer which leads to over-reliance on consultants

• Lack of forward planning, succession planning, scenario planning

• Not clear about where KM should reside – lack of territorial integrity of KM

• Lack of legislative frameworks

KM Implementation Plan

Experience of best/Good practices

• MILE model of structured learning exchanges

• JIKE example of departmental structure and central vision

• Statistics SA as an example of capturing, packaging, disseminating info, ease

of accessibility

• DBSA practical use a variety of KM Tools

• Repackaging of information and knowledge

• Generating knowledge

• Municipal IQ as example of packaging socio-economic data on all Gauteng

municipalities

KM Implementation Plan

Wrapping up

KM Implementation Plan

• KM is cross-cutting by its nature

• Actions must be clear, must have timeframes

• KM challenges are common across all our sectors/experience

• There are many good examples of good/best practice for KM implementation