Integrated resources for everyone with cancer

Patient Navigation Services™ in Illinois Annual Report 2010

77Patient centers

statewide

31,200Patients and caregivers

served in 2010

20%Average yearly growth

in number of people served since 2004

C

onsiderthecourageittakes

justtoshowupforanotherround

ofchemotherapy–tobearup

withdignitythroughthefearsand

physicalchallengesofatreatment

regimen–everymorning,everynight.

Isthereanythinginlifemoreinspiring

thanonewhoiswillingtofightsohard

forit?Ormoreworthyofourtotal

support?

122,000patients and caregivers

have been assisted since 2004.

Nearly

2/3of uninsured and Medicaid

patients with cancer in Illinois received free resources

through our program in 2010.

Thanks to your partnership,no one facing cancer in Illinois

has to fight alone.

S even years ago we envisioned a “circle of care” that would embrace every individual touched by cancer in our state, delivering crucial

resources for patients, caregivers and families.

Katherine L. Griem, MD, FACRPresident

Mary E. Pierce, SPHR

Chair of the Board

Steven M. Derks Chief Executive Officer

With the steadfast support of medical partners and leading donors like you, we have worked to transform this vision into reality. Today our Patient Navigation ServicesTM network offers caring, effective services for anyone touched by cancer in Illinois.

In 2010, we continued to deliver integrated, hands-on services for tens of thousands, with special emphasis on the uninsured and medically underserved. Strong partnerships with hospitals, cancer clinics and media partners statewide helped us reach a greater share of newly diagnosed patients with timely, personalized services.

We are gratified to witness all we have achieved since our program’s founding – yet we know there is much more to be done.

In the past 12 months alone, an estimated 65,200 people living in Illinois have heard the devastating words, “You have cancer.” Please join us as we recommit ourselves to the vital work of offering them the best possible chance to get well.

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Timeliness Working closely with medical caregivers, we seek to reach patients immediately after diagnosis in order to give them the best possible chance to get well.

Patient focus We begin by listening and identifying the unique needs of each patient and caregiver. We then respond with carefully chosen resources to reduce stress and remove barriers to quality treatment.

Partnership We foster close relationships with medical professionals to deliver effective services. Society staff members work as a team to ensure access to resources for all patients, regardless of where they live.

Ease of access In addition to our Web site and our 24/7 cancer information call center, we have resource centers conveniently located inside the hospitals and clinics where Illinois patients receive their medical care. This comprehensive approach ensures that patients and caregivers can find help anytime, day or night.

Reliable cancer information

•Clear,accurateanswersfor questionsaboutcancer

•Helpfulexplanationsthat overcomelanguageand literacybarriers

•Clinicaltrialsmatchingservice

Day-to-day help

•Transportationtoandfrom treatmentappointments

•Lodgingassistanceforthose needingtreatmentfarfrom home

•Linkstofinancialresourcesfor patientsinneed

•Prescriptionprogramtoprovide painandnauseamedicationsfor thosewhocannotaffordthem

•Freewigs,hatsandtemporary prostheses

Emotional support

•Outreachprogramspairing patientswithsurvivorsofthe samediagnosis

•Classeshelpingpatientsrestore appearanceandself-confidence followingtreatment

•Casemanagementandpsychosocial counselingforpatientsand caregivers

Comprehensive resources for those with cancer

Our patient service programfollows these principles:

What we provide:

3

0

72,000Total number of requests

for information and resources

3,000Patients who received

free wigs, hats, scarves and temporary prostheses

2,600 Patients who attended free classes to help restore their appearance and self-esteem following cancer treatment

6,000Patients who received in-depth

case management services

through Society social workers

61,000Rides to and from treatment

provided for patients in need

$800,000Direct assistance to patients

to reduce barriers to effective treatment

Service highlights for 2010

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Helping us reach every new patient, every day

Roger CrawfordDirector, Radiation Oncology, OSF St. Francis Hospital, Peoria

“Cancer patients don’t do well when they face extra burdens. I’ve seen the difference a free ride or a caring, personal conversation can make. So we refer 100% of our new patients to the American Cancer Society on the first day they come in. We value the Society’s role in helping our patients feel confident and engaged in their own healing.”

A new resource center opens in Chicago

Stephanie LoganCancer Survivor and Volunteer, Chicago

“I was honored to speak at the opening of the new patient center at the University of Illinois Cancer Center. When I first heard the words ‘you have breast cancer’ in 2009, I had no idea how I could fight my disease and still provide for myself and my son. Diane, my Society navigator, made me feel she would move heaven and earth to find the resources I needed. Now I am cancer-free … and I am thankful to the Christopher Family Foundation for the generous gift that has helped this invaluable program grow at UIC.”

Survivor-caregiver team eases the journey for others

Paul and Shirley KillingerPatient Support Volunteers, Peoria

“We work as support volunteers at St. Francis Hospital and Methodist Hospital,” Paul explains. “We introduce ourselves to patients, who are often there with their caregivers, and ask them to share their stories with us.” Compassionate listening, a warm hug and the encouragement of those who have walked the same road can make a real difference, Shirley says. “We find ways to offer Society services that we know will be helpful. We hope other survivor-caregiver couples will consider volunteering … Paul and I find it a rewarding way to share what we’ve learned with others.”

Difference makers 2010

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Expanding our program’s effectiveness

K. Thomas Robbins, MDDirector, Simmons Cancer Center at Southern Illinois University, Springfield

“As clinicians, we focus on delivering the best possible treatment for our patients, yet we know they have needs that go beyond medical care. This is where our Society navigator makes a critical difference. She works closely with our 13 oncology teams to deliver services in a seamless, coordinated way. We are so convinced of the value of Patient Navigation Services that we have made a significant grant to support the program’s expansion at SIU.”

State-of-the-art software boosts call center efficiency

Kim HammondsChief Information Officer, The Boeing Company, Chicago

“Boeing is an enthusiastic partner in the American Cancer Society’spatient support efforts. Our information technology team has provided software programs to enhance operations at the Society’s patient call center in Chicago. It is our hope that the program will help navigators track hundreds of service requests and dispatch resources in the mostefficient way for the benefit of patients.”

Meet some of the medical partners, volunteers and supporters

who strengthened our program statewide.

Creative partnership links patients with our services

Luke EimermanManager, Secure Start Program, Hollister, Inc., Libertyville “As a manufacturer of ostomy products, we provide call-in support for our customers. When we learn that a customer has undergone cancer surgery, we actively share information about Patient Navigation Services. This is just one of the ways we’re spreading the word about your valuable services among our customers and employees.”

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New home, new hope

Cancer had uprooted the life of a Rockford area woman who came to the Society in search of support. While battling her illness, she had lost her job and was living with her daughter while struggling to care for her own aging mother.

A Society navigator made a timely referral that helped her find a new apartment. The navigator also fitted her with an attractive new wig andenrolled her in a Look Good…Feel Better® session. Volunteers provided free rides to treatment, reducing the pressures felt by her daughter, who served as her sole caregiver. “Thank you for providing so many helpful services for me and my family,” the patient said.

“IwassogladtolearnIcouldcalltheSociety’s‘800’numberanytime.Theyaretheretohelpwithanyproblemrelatingtomydad’scancer,orjustwhenIneedsomeonetotalkto.”– Caregiver, central Illinois

Finding financial solutions

A central Illinois man came to the Society carrying a sheaf of medical bills and insurance statements, which he was struggling to organize. Five-day-a-week cancer treatments had made it impossible for him to work. His employer had recently changed hands, and as a result, thedisability benefits he had counted on were no longer available.

A Society navigator helped him sort through the papers and identify ways to manage his expenses. She helped him apply for grants that would provide income during treatment. “You have no idea how much you’ve helped me … not only with my bills but in coping with my diagnosis. I am forever grateful,” the patient said.

“Myvolunteerdriverwaswonderful.Iconsiderhimafriendforlife.”– Patient, southwestern Illinois

Through the eyesof patients and caregivers

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From patients to volunteers: survivors pay it forward

A central Illinois man fighting Stage 4 cancer felt called to help others. He joined our Road to Recovery® program as an active volunteer, recruiting other drivers and promoting Patient Navigation Services in conversations with local media, church and retiree groups.

Though cancer eventually claimed his life, his good work continues through the many new volunteers he brought to the Society, who provide rides for patients and, as their friend did, seek to engage even more patient volunteers to keep the momentum going.

Easing a survivor’s pain

Following surgery and chemotherapy for Stage 4 breast cancer, a Chicago area woman continued to suffer chronic pain. Doctors prescribed a drug that gave her substantial relief. In 2010 she learned her Medicaid benefits would no longer cover her prescription.

A Society navigator arranged a special grant to pay for the needed medication and arranged for an immediate refill through a pharmacy near her home.

“Thankyouforlisteningtomecry.SomanypeopletoldmeIwouldbeOK,butwithcancer,noonereallyknowsforsure.YougavemetheemotionalspaceIneededatadifficulttime.”– Patient, northern Illinois

Embracing life

A DuPage County man had just finished treatment for esophageal cancer. Doctors had declared him cancer-free, but he continued to worry about his health. He called his Society navigator for perspective. She sent him her favorite book on survivorship and offered support groups – but mostly, she says, “what he needed was someone to listen. By the end of our conversation he told me, ‘I feel better already.’ ”

“Eventhoughithurtssomuchtorealizemycancerhasspread,IamgladIfoundsomeoneIcouldreallytalkto.IamdeterminedtofightandIbelieveIcanwin.”– Patient, Chicago

Every day, we receive heartfelt notes, calls and e-mails from people touched by our program.

Here are the words and stories of some we helped in 2010.

200+Illinois volunteers work every day with Society staff to help patients

and caregivers.

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Right where patients and caregiversneed us most

The distribution of Patient Navigation Services in Illinoisfollows population patterns and the incidence of cancercases across the state.

Our Comprehensive Navigation Centers are located atmajor medical centers and are staffed full-time by licensed social workers or registered nurses.

Our Patient Resource Centers are located at hospitals and cancer clinics and staffed part-time by Society-trained patient service specialists and volunteers.

Our American Cancer Society Regional Officesserve as resource centers and wig banks to meet patient and caregiver needs in Illinois communities.

Chicago

Peoria

Springfield

Rockford

Champaign

Rock Island -Moline

Marion

Maryville

A statewide resource for everyone with cancer

77 convenient locations in Illinois

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Comprehensive Navigation Centers

Illinois CancerCare, Peoria John H. Stroger, Jr. Hospital of Cook County, ChicagoLoyola University Medical Center, MaywoodNorthwestern Memorial Hospital, ChicagoRush University Cancer Institute, ChicagoSimmons Cancer Institute at Southern Illinois University, SpringfieldUniversity of Chicago Medical Center, ChicagoUniversity of Illinois Medical Center at Chicago, Chicago

Patient Resource Centers

Adventist Hinsdale Hospital, Hinsdale*Adventist La Grange Memorial Hospital, La Grange Advocate Christ Medical Center, Oak Lawn Advocate Condell Medical Center, Libertyville Advocate Good Samaritan Hospital, Downers Grove Advocate Illinois Masonic Medical Center, ChicagoAdvocate Lutheran General Hospital, Park Ridge*Alexian Brothers Medical Center, Elk Grove Village* Alton Memorial Hospital, AltonAnderson Hospital, Maryville Blessing Cancer Center, Quincy Cancer Care & Hematology Specialists of Chicagoland, Arlington Heights*Cancer Care & Hematology Specialists of Chicagoland, Winfield CDH Delnor Hospital, Geneva*Center for Comprehensive Cancer Care, Mount VernonDuPage Medical Group, Naperville*Edgar County Health Department, ParisEdward Cancer Center, Naperville Edward Hines, Jr. VA Hospital, Hines*Edward Hospital, Naperville*Elmhurst Memorial Center for Health, Elmhurst Evanston Hospital, Evanston Glenbrook Hospital, Glenview Gottlieb Memorial Hospital, Melrose Park Hematology-Oncology Associates of Illinois, Berwyn Hematology-Oncology Care Center of the Quad Cities, MolineHighland Park Hospital, Highland Park*Illinois CancerCare, Macomb

Illinois CancerCare, Pekin Iroquois Memorial Hospital, Watseka Kishwaukee Community Hospital, DeKalb*Lake Forest Hospital, Lake Forest Little Company of Mary Hospital, Evergreen Park Medical & Surgical Specialists, GalesburgMedical Arts Associates, Ltd., MolineMemorial Medical Center, Springfield Mercy Hospital & Medical Center, ChicagoMethodist Medical Center of Illinois, Peoria*Mid Illinois Hematology & Oncology Associates, Pontiac OSF Saint Anthony Medical Center, RockfordOSF Saint Francis Medical Center, PeoriaOSF Saint Joseph Medical Center, Bloomington-Normal Perry Memorial Hospital, Princeton*Provena Saint Joseph Hospital, Elgin*Resurrection Center for Cancer Care, River Forest Rockford Memorial Hospital, Rockford*Rush-Copley Medical Center, Aurora*Saint Alexius Medical Center, Hoffman EstatesSwedishAmerican Medical Group, RockfordSwedish Covenant Hospital, Chicago Trinity Cancer Center, MolineVista Medical Center, Waukegan Weiss Memorial Hospital, ChicagoWest Suburban Medical Center, Oak Park

American Cancer Society Regional Offices

Chicago Regional OfficeDuPage Regional Office, Oak Brook TerraceEastern Regional Office, ChampaignFox Valley Regional Office, BataviaLake County Regional Office, LincolnshireMetro East Regional Office, MaryvilleNorth Shore Regional Office, EvanstonNorthern Regional Office, RockfordNorthwest Regional Office, Rock IslandNorthwest Suburban Regional Office, Arlington HeightsPrairie Land Regional Office, Tinley ParkSouthern Regional Office, MarionWest Central Regional Office, PeoriaWest Cook Regional Office, RiversideWestern Regional Office, Springfield

*New in 2010

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L aunched in 2006 with a visionary matching grant from The Duchossois Family Foundation,

the Campaign of Hope sought to gather critical support for Patient Navigation Services.

The campaign gained even greater momentum when the Coleman Foundation pledged matching funds for all gifts received in rural areas of

Illinois, encouraging support for a wider network of care in all communities.

These matching gifts meant that campaign supporters could double and even triple the value of their donations, moving us closer to our goal. In December 2009, a generous gift from the John and Editha Kapoor Charitable Foundation carried the campaign to its successful conclusion.

The American Cancer Society extends its sincere gratitude to the many leadership donors whose gifts have helped build the strongest cancer support network of its kind in the nation.

Coleman Foundation

The Duchossois Family Foundation

Campaign of Hope fuels program growth

John Kapoor, PhD

With the continued support of our donors throughout the state, we will reach an even greater share of those who urgently need our help.

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Noble Laureate ($1,000,000+)

The Duchossois Family Foundation

Leadership Laureate($500,000 - $999,999)

AstraZeneca Pharmaceutical Company

Anonymous (1)

Distinguished Laureate ($100,000 - $249,999)

Advocate Lutheran General Hospital

Coleman Foundation

Community Memorial Foundation

John and Editha Kapoor Charitable Foundation

Judith and Robert Sack

Grand Laureate ($50,000 - $99,999)

A.G. Cox Charity Trust

Austin E. Stoll Foundation

Annette Bacola and Robert Cummings

Mary Jo and John Boler

Bowman C. Lingle Trust

Crown Family Philanthropies

Laura and Steven Derks

Natel and Nick Gouletas

Grant Healthcare Foundation

Healthcare Foundation of Northern Lake County

Stuart Townsend

Washington Square Health Foundation

Honorable Laureate ($25,000 - $49,999)A.E. Staley Foundation

Alfred Bersted Foundation

Barnes Foundation

Maureen Beal

Anna and Greg Brown

Debra and Ira Cohen

Andrew Dick

Barry Eccleston

Richard Fitzgerrell

Hospira Inc.

Irene L. Eagleston Foundation

James McWethy Foundation

Murray Johnson

Max Goldenberg Foundation

Sue McWilliams

National Van Lines Inc.

Edward Schreck

Phyllis Trostrud

United Airlines Corporate Giving Program

Wendy Larks Foundation

Westlake Health Foundation

Anonymous (1)

Laureate ($10,000 - $24,999)

Richard Almeida

Anne and Mead Montgomery Family Foundation

Susan and Ermilo Barrera

Andrew Berlin

Nathan Brown

Cardinal Health Inc.

Central DuPage Hospital

Robert Clarke

Deloitte & Touche LLP

Demetrick Coleman

E. Thomas Collins

Concord Asset Management

Byron Deneberg

Mark Faber

Zachary Fortsch

Frederica Herriman Pederson Trust

Cecile Gagan

Gary Garrabrant

Mark MacDonald

H&M Machining Inc.

John Hauser

Health Care Service Corporation

Hussey Foundation

Lavin Family Foundation

Ronald Limbrick

Lorelei Foundation

Luster Products Black Heritage Foundation

Dora McDonald

Peter McDonald

Richard Owens

Paine Family Foundation

Linda Pavel

Peggy Klein Trust

Pfizer Inc.

Rags for Riches Foundation

Red Lodge Foundation

Katherine Sawyer

Scheck Family

John Seffrin

Frank Shisler

Sanford Shkolnick

Seattle Sutton

John Tague

Takeda Pharmaceuticals North America Inc.

The Hartford

The Illini 4000 for Cancer

Jacqueline and Glenn Tilton

Uline Inc.

Uplift Inc.

Anonymous (1)

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Sustaining Donors

($5,000 - $9,999)

Amateur Bowlers Tour

Keith Bank

Howard Bernick

Kevin Buggy

Circle of Hope Bracelets

Citigroup

Thomas Cole

Community Foundation of Central Illinois

Heidi Dalenberg

Dellora A. and Lester J. Norris Foundation

Delta Tau Delta

Jennifer Downey

Dayle Duchossois-Fortino

Evelyn C. Carter Foundation

Rita and Brian Forden

Gerhard and Patricia Weiler Family Foundation

Dennis Greenspan

William Hartsell

Kazma Family Foundation

Thomas Liebman

Gerry Lopez

Barbara Luce-Turner

Thomas Marano

Don Morrissey

Nexstar Broadcasting Inc.

Gregory Pacelli

Ronald Paul

Pomeroy IT Solutions

Punch Grafix Americas Inc.

Suzannah Ragen

Roman Cultural Society of Central Illinois

Jasper Sanfilippo

Schneider Electric

Smith Barney

Bob Stanojev

UPS Foundation Inc. Matching Grant

Jeff Vilker

Karen Virnoche-Brown

David Vitale

Greg Ward

Lisa Weier

Wohlers Family Foundations

Donors

($2,500 - $4,999)Ashley Furniture

Anjan Asthana

Aurora Employee Club

Cheryl Beebe

Terry Belian

Lori Bonelli

James Borders

Manny Brown

Donald Byus

Charles Foundation

James Claxton

Greg Cook

Carl Demasi

Mike Flannery

June and Fred Gold

Greater Springfield Chamber of Commerce

Heart of Experian Foundation

Phoebe Helm

James Hofmockel

Hometown Huddle

John W. and Barbara A. Dant Charitable Fund Inc.

Timothy Keating

John Klacking

Knights of Columbus No. 11091

Doug Kreuzkamp

Lancaster Family Foundation

Steven Lanzer

Glenn Lefkowitz

Edward Liddy

Edward Lorgeree

Ruth Lucera

Jean Maddrell

Alan McNally

Brian Meister

Miners Charity

Heidi and Jim Mitchell

Mary Molo

Morgan Stanley Smith Barney Global Impact Fund

Linda and Dennis Myers

Susan Noyes

Martin Ozinga

David Peterschmidt

Prior Family Trust

Stuart Reed

Allegra Rich

Rockford Health System

Timothy Romenesko

Ronald McDonald House Charities

Rotary Club of Carol Stream

Linda Saulnier

Schwab Fund for Charitable Giving

Maria and Bill Smithburg

Barry Stoughton

TAP Pharmaceutical Products Inc.

Jeff Taylor

The Pampered Chef

Richard Townzen

Weiler Family Foundation

Ellen and Boniface Wittenbrink

John Yanney

An additional 1,974 donors have each invested up to $2,499 toward

our patient services program.

Actively growing in2011 and beyond

A s we move toward 2015, we want to be the first resource people reach for

after they hear the words, “You have cancer.”

Our goal in the year ahead is to serve 33,000 new patients and caregivers, including a larger share of those fighting cancer without insurance or sufficient financial resources.

n We will work to expand enrollment in clinical trials by providing information and hands-on support for patients considering this form of cancer care.

n We will work closely with medical caregivers to create a uniform method for assessing the non-medical needs of newly diagnosed patients as recommended by the American College of Surgeons.

For free patient or caregiver resources anytime:1.800.227.2345IllinoisCancerHelp.org

For health professionals seeking more information:Cathy GalliganDirector, Health InitiativesIllinois Division, Inc.1.312.279.7364

To make a gift:Fred GreenbergDirector, Major GiftsIllinois Division, Inc.1.312.279.7203

Patient Navigation Services™ Having cancer is hard. Finding help isn’t.

n We will make continuous improvements to our program by gathering critical data and measuring the effectiveness of our outreach efforts.

n We will address the needs of cancer survivors by linking them with resources to help them stay well and enjoy the best possible quality of life.

cancer.org IllinoisCancerHelp.org 1.800.227.2345

Illinois Division, Inc.@2011 American Cancer Society, Inc.