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MMEEDDIITTAATTIIOONN A POWERFUL CHANGE
MANAGEMENT TOOL
WENDY QUAN, CHANGE MANAGER, PACIFIC BLUE CROSS
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• Bri1sh Columbia’s largest provider of health and dental benefits for 75 years
• 1.5 million members in Western Canada
• 1,500 client organiza1ons
• 730 employees
Learning objectives
Understand how medita1on and mindfulness classes increased change resiliency through a major transforma1on at Pacific Blue Cross.
Understand how you can start a medita1on and mindfulness workplace program to: • increase change resiliency • reduce stress • integrate change
management principles into the program
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1. 2.
What you will hear today
• What is Medita1on & Mindfulness? • My personal story • Innova1on at Pacific Blue Cross • Results that everyone wants
• Sample mini-‐medita1on (it’s easy!) • Workplace Medita1on Program
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How Resilient are you?
When challenges happen in your life . . . • How do you react? • What a[tudes do you take on? • Are you self-‐aware? • How do you behave?
Ability to‘‘spring back’’ faster or not fall as deep due to setbacks and adversity
Meditation is often misunderstood…
6
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Mindfulness Meditation
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• Ut enim ad minim veniam, quis nostrud exercita1on ullamco laboris nisi ut aliquip ex ea commodo consequat.
**ARIAL NARROW – Size no smaller than 18
• Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
• Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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I've lived through some terrible things in my life, some of which actually happened.”
Photo Credit: A. F. Bradley in New York, 1907
““
~Mark Twain
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My personal story…
10
Innovation at Pacific Blue Cross
Classes at Pacific Blue Cross
• Early 2011, started with 12 co-‐workers • Developed ‘Learn to Meditate’classes geared to beginners. Non-‐religious. • By dona1on • Weekly drop-‐in, 30 min, lunch1me • Format: Talk/Teach, guided medita1on
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Grassroots success – word-‐of-‐mouth 190 par6cipants today
25% of
organiza1on
Results that everyone wants
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Scientifically Proven: PBC staff report:
Substantial stress reduction ü
Improved immune function ü Lowered blood pressure ü
Decreased/elimination of anxiety, depression, anger ü
Decreased perception of pain ü
Clearer thinking, focus, attention, decision-making. Boosts creativity.
ü
Increases brain neuroplasticity ü
Happier! ü
+ resiliency, calm, perspective, etc….
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7 year transformation
• Replaced 25 legacy admin systems into 1 new system • Changed business processes, jobs and client
touch points • Lots of fear amongst staff based on Phase 1 • Go-‐live delayed 3 1mes. Went live April 2014.
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Slide title–copperplate 33
• Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
• Ut enim ad minim veniam, quis nostrud exercita1on ullamco laboris nisi ut aliquip ex ea commodo consequat.
**ARIAL NARROW – Size no smaller than 18
• Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.
• Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
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Combining meditation + change management
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Meditation & Mindfulness
CM knowledge Impact at the individual level
Instilling ADKAR into the sessions
=Change
Resiliency &
Stress Reduction
+
What our employees are saying
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“I never thought that meditation would be for me but I am loving it.” ~Claims Clerk
“I’m feeling better physically and emotionally. Fewer headaches. Better sleep.” ~IT Developer
“I react more calmly to changes and stresses in the workplace now.” ~Manager
“At first, I felt I should meditate - now, I want to meditate. This is a game-changer.” ~Sales Rep
Let’s try a sample
Medita6on
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Helping PBC’s client organizations cultivate resiliency
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Part 1: Informa6on Session Gets people interested.
Part 2: ‘Learn to Meditate’ Course Teaches the skills to correctly meditate & prac9ce
mindfulness. 4 lunch9me classes.
Part 3: ‘Train-‐the-‐Facilitator’ workshop Creates & sustains a culture of mindfulness. Turn-‐key toolkit to start ongoing sessions right away.
How you can start this in your organization
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1. Consider your culture 2. Start informally & small – muster up your courage! 3. Have your advocates spread the word 4. Running the session:
• Selle them in by sharing a personal 1p, story or read from a related book
• Do a guided medita1on or use a recorded medita1on • Invite ques1ons & comments
5. Run surveys, adjust, share the results 6. Give it 1me to grow
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My Vision in 2013: By 2018, medita/on and mindfulness will be as
mainstream in the workplace as yoga is today.
(It’s already started!)
Personal blog: www.TheCalmMonkey.com
Thank you
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White paper: “Medita9on: A Powerful Change Management Tool” on the conference website
Wendy Quan: [email protected]