Acme "Emotional Intelligence" Project Management Documentation

7/31/2019 Acme "Emotional Intelligence" Project Management Documentation

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ProjectDraftII INTE5160

June26,2012 TeamDenver

1

ProjectDraftII

TeamDenverwillcreateaone-pagewikionthetopicofEmotionalIntelligence.

Need

ThewikiwillbecreatedforAcmeTelecomCompany.Acmeisacompanyof100employeesthatreceives

contractstocreateandsupportsmallpiecesofcodewithinlargercommunicationstechnologyproducts.

Overthepastsixmonths,HRhasreceived40complaintsaboutpersonnelincidentsandbehaviors.The

complaintsincludetheperceptionthatthereistoomuchgossipingamongstaff,disagreementsabout

workbehaviors,cliques,andevenlunchstealing.TheHRdepartmentbelievesthatsomeofthese

problemscouldbeaddressedamongtheemployeesthemselvesratherthanescalatedtoHR.

HRbelievesthatthestaffwouldbenefitbylearningaboutEmotionalIntelligence(EI).Itishopedthat

afterviewingashortonlinelessononEI,thatstaffwillstoptoconsidertheirreactionstosituationsand

trytoresolvethembeforeescalatingthemtoHR.Becausethecontentisintroductory,allstaffwilltake

thesameprogramregardlessofrole.

Currentstaffwillberequiredtotaketheprogramwithinthreemonthsofdeployment.Iftheydonot

taketheprogramwithinthistimeframe,itwillbenotedontheirnextperformancereview.Newstaff

willtaketheprogramintheirfirstweekofemployment.

TheprogramisintendedasPartIofathree-partprogram.PartIIwillbealivetrainingsessionandPart

IIIwillbeanonlinefollow-up.Thesesessionswilldiffersomewhatbasedonstaffrole.Before

implementingPartII,HRwillevaluatetheeffectivenessofPartItoseeiftheprogramwillbecontinued

asplanned.

Audience

AcmeTelecomemploys100people.

JobBreakdown

50%Codewriters

10%Sales

15%Administrative

15%Management

5%Executive

5%HR

Sex

Male60%

Female40%

Educationlevel

85%collegeeducated

15%masterslevelorabove


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ComputerLiteracy

Althoughallstaffiscomfortablewithcomputers,somestaffmembersrelyontheircolleaguesfor

helpwithmorecomplicatedtechnicalissues.Thiswillnotpreventthemfromtakingtheonline

program.

Age

Theagesofthestaffrangefrom20-65.Thecodersfallinthe25-50rangewhichskewstheagerange

younger.

Languagesspoken

AllstaffspeaksEnglishwell.

Summary

Althoughallagesarerepresented,thestaffisskewsyoungduetotheyoungerageofthecoders.

ThereisalargeturnoverincodersduetothenatureoftheITprofession.

Topic

General

EmotionalIntelligence(EI)isdefinedas"thesubsetofsocialintelligencethatinvolvestheabilityto

monitorone'sownandothers'feelingsandemotions,todiscriminateamongthemandtousethis

informationtoguideone'sthinkingandactions"(SaloveyandMayer1990).EIisimportantinthe

workplacebecauseemployeesmustgetalongwitheachotherinorderforthebusinesstoachieve

itsgoals.WhilesomeindividualshaveaninbornEI,othersarelessadeptbutcanstilllearnstrategies

toemployit.

ExamplesofEIincludecommunicatingwitheachother,discussingtopicsopenly,listeningtothe

issuesthatareexpressedbyotherparties,beingabletoeffectivelymanageconflict,andinspiring

eachothertooperateatahigherlevel(ExforsysInc,2009).

Goal

ThegoalofthelessonistointroducethelearnerstoEIandencouragethemtoapplyEIintheirdaily

interactionswithotheremployees.

Objectives

Afterparticipatingintheprogramthestaffmemberwillbeableto:

1. ApplythefourbranchesofEI:self-awareness,self-management,socialawareness,andrelationshipmanagement.

2. StatetwostrategiesforapplyingEIintheirdailyinteractionsMiscellaneous

TheSMEwillbeanINTE5160guestlecturer. EIisawell-establishedconceptanditisnotexpectedthathigh-levelcontentofthisnature

willchangeovertime.Itisnotexpected,therefore,thatthecontentwillneedtobeupdated

frequently.

Acmewillpostthecontentontheirintranet.


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ScopeofProject

Theprojectisaone-pagewikithatwillinclude:

Content SMEinput Bibliography Oneembeddedmediaobject Twoquestionsperobjective Learnerevaluation(tobesubmitted3monthsafterlearnertakeslessontoevaluatelongterm

effectiveness.)

Milestones

Item DateDue

ProjectDraftI(draft) June17,2012

*ProjectDraftI June17,2012

SMEidentified June25,2012Preliminarycontentwritten June29,2012

Intro

4BranchesifEI

Strategies

Questions

*IDcontentforembeddedobject

Wikitemplatedesigned June30,2012

SMEInterview July9,2012

ProjectDraftII(draft) June27,2012

ContentfinalizedbasedonSMEinput June29,2012

*ProjectDraftII July1,2012Draftwikidesigned July7,2012

Betawikicompleted July13,2011

SMEreviewofmodule July13-16,2012

*FinalProjectPlanandwiki(draft) July18,2012

FinalProjectPlanandwiki July22,2012

Stakeholders

TeamDenver

HollyHeston

AnneOltmanRyanMcClintock

AcmeTelecomHRDepartment

RepresentedbyKennyHirschmann

SME


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Communications

TeamDenverwillmeetviaSkypeatleastbiweeklytoreviewcompletedworkanddiscussfuturework.

TeamDenverwillsubmitasteriskeddeliverablesinMilestonestoclientforauthorizationtocontinuewithproject.

TeamDenverwillconductinitialinterviewwithSME.SMEwillreviewwikiforapproval.

ResourceManagementPlan

Task Date Resource Time(hours)

ProjectDraftI(draft) 6/13/2012 Holly 3

*ProjectDraftI 6/17/2012 Holly 3

SMEidentified 6/17/2012 Anne 1

ProjectDraftII(draft) 6/25/2012 Ryan 6

Preliminarycontentwritten All 27

Intro 6/29/2012 Holly 7

4BranchesofEI 6/29/2012 Holly 7

Strategies 6/29/2012 Anne 4

Questions 6/29/2012 Anne 5

Evaluation 6/29/2012 Ryan 4

*IDcontentforembeddedobject 6/29/2012 Holly 1

Wikitemplatedesigned 6/30/2012 Ryan 4

*ProjectDraftII 7/1/2012 Ryan 5

EmailSMEdraftcontent 7/3/2012 Anne .5

Draftwikidesigned 7/7/2012 Ryan 10

SMEInterview 7/9/2012 All 3

WikifinalizedbasedonSMEinput 7/12/2012 All 10

SMEreviewofwiki 7/13-16/2012 Anne 3

*FinalProjectPlanandwiki(draft) 7/18/12 All 10

FinalProjectPlanandwiki 7/22/2012 All 5


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RiskAnalysisandMitigationPlan

RiskAssessmentRisk Likelihood

(1-3)

Impact

(1-3)

Control

(1-3)

RiskIndex

(1-9)

Groupmemberdoesnotcompletehisorhershare

ofthework

1 3 1 5

SMEsarenotavailablewhenneeded 2 1 1 4

Wikidoesnotallowustoincludeeverythingwe

werehopingto

2 1 1 4

Linkstootherwebsitesdonotwork 2 3 3 8

MultimediadoesnotplayonAcmecomputers 1 3 1 5

Usersdontreturn3-monthevaluation 1 2 2 5

MitigationPlanRiskDescription Likelihood Impact RiskReductionStrategies

Groupmemberdoesnotcomplete

hisorhershareoftheworkMedium High

Wemadeateamagreementsoeach

groupmemberknowshis/herrole.

Weallhaveacommongoalofcreating

thebestinstructionalsitepossibleand

willcommunicatewithoneanotherif

weareunabletocompleteorneedhelp

withourpart.

Wemeettwiceaweektoensureeach

personandthegroupisontrack.

SMEsarenotavailablewhen

neededMedium Medium

WewillgivetheSMEsplentyofnotice

ofwhenwewouldliketomeetwith

them.

WewillhaveabackupSMEjustincase

ourfirstchoicedoesnotworkout.

Wikidoesnotallowustoinclude

everythingwewerehopingtoMedium Medium

Thegroupwillresearchthewikithatis

availabletousandknowfromthe

beginningwhatisallowed.Fromthere

wewillcreateourinstructionbasedon

whatisallowed.

Linkstootherwebsitesdonotwork High High

Allwebsiteswillbetestedonmultiple

computers.

Thewebsiteswillbeevaluatedforthe

validityandwillbecheckedonaregular

basistomakesuretheystillwork.

Multimediadoesnotplayonsome

computersMedium High

WewilltestallmultimediaonAcme

computerstomakesurethatitis

compatible.

Note:employeesareexpectedto

completethisEItrainingatworkusing

theirworkcomputer.

DoesnotplayonAcmetelecom

computers

Usersdontreturn3-month

evaluationMedium High

AcmeHRwillreminduserstoreturn

evaluation


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StatementofQualityAssurancePractices

TeamDenverwillensurethequalityofourfinalproductbycollaboratingwithaSMEoncontentand

communicatingwithpeers,AcmeTelecomHR,andAcmelearnersonproducteffectiveness.Quality

checkswillincludecontentaswellastechnicalaspectssuchasnavigation,formatting,and

functionality.

Thistableoutlinesthesequalityassuranceefforts.

Description QualityAssuranceActivity WhenCheck

isPerformed

WhoPerforms

QualityCheck

SMEreviewsand

validatescontent

TeamDenverinterviewsSMEtoensure

accurateandhigh-qualitycontent

Afterdraft

contentis

written

SME

Contentreview

byclient

Clientreviewscontentfor

appropriatenessandlegalstandards

Performed

afterdraft

contentis

written

AcmeHRand

LegalDepartments

Formatting,

Functionality,

andNavigation

Reviewofformatting,functionality,and

navigation.betawiki TBD(peer)

ExpertreviewSMEreviewsbetawikitovalidate

contentbetawiki SME

Acmereview

Acmewillhaveacoupleoftheir

employeestakethecourse.TeamDenver

willtaketheirfeedbackintoconsideration

betawikiTBD(Acme

employees)

Evaluationto

determine

effectivenessof

course

TeamDenverwillreviewthethree-

monthevaluationstodetermine

effectivenessandincollaborationwith

Acmewillmakeanyrequired

modifications

Threemonths

afterdelivery

TeamDenver

andAcme

personnel

References

Cherry,K.WhatIsEmotionalIntelligence?About.com Guide.http://psychology.about.com/od/personalitydevelopment/a/emotionalintell.htm

Salovey,P.,&Mayer,J.D.(1990).Emotionalintelligence. Imagination,Cognition,andPersonality,9,185-

211.

ExforsysInc.(2009)SignificanceofEmotionalIntelligenceatWorkPlace

http://www.exforsys.com/career-center/ei/emotional-intelligence-at-workplace.html

Documents

Acme "Emotional Intelligence" Project Management Documentation