Upload
vikash-singh
View
133
Download
6
Tags:
Embed Size (px)
Citation preview
WELL-BEING AND PERFORMANCE
ACCOR SERVICES
32 millions users
490 000 clients
1 200 000 affiliated providers
40 countries over 5 continents
5 500 employees
A global presence and leadership positions
Accor Services – At a Glance
Accor is the European leader in hotels and the global leader in services to corporate clients and public institutions. Operates in nearly 100 countries with150,000 employees
Over 32 million people in 40 countries benefit from Accor Services products in employee and public benefits, rewards and loyalty, and expense management
In India, Accor is the Foremost in EmployeeBenefits, Rewards and Loyalty Solutions
Some fast facts Some fast facts on AS Indiaon AS India
• Started operations in Started operations in India in 1997India in 1997
• 14 branch offices14 branch offices• 400 employees400 employees• 3,000 corporate 3,000 corporate
CustomersCustomers• 2 million end users2 million end users• 18,000 affiliated 18,000 affiliated
merchant merchant establishmentsestablishments
Accor Services | Accentiv’
Accor Services, a unique business
Since 40 years, Accor Services innovate to facilitate the life of the employees, the citizens or the consumers.
What we do:
Our products
Benefits Rewards & Motivation
Management of business expenses
• Employee Benefits (meal, health, transport, wage
saving, formation….)
• Public Benefits (food, transport, sport, clothing, culture, education…)
• Rewards solution
• Consultancy in development of consumer loyalty and motivation
• Fleet management
• T&E expenses
• Workwear and uniforms cleaning
Our clients
COMPANIES
« Life at work »
Seek to optimize the working conditions and the global payment of their
employees, to increase their performances and to build up a loyal staff
Seek to support the right allowance of assistances and advantages granted
to the citizens
Seek to facilitate the life and the one of their close relations; to keep contact
with their communities.
COMMUNITIES
« Life in society »
CONSUMERS
« Private Life »
About Voucher (prepaid) business
Accentiv’ Solutions Services Products Competencies Support Awards
The voucher business model
Keys to success: a « win-win » solution for all players:National government and labor representatives, corporate clients,
employees and citizens, affiliated service providers.it is the principle of « winning / winning »
SERVICE PROVIDERS
BENEFICIARIES
Refund claimSolution conception and
management
Service Distribution
Service use
RefundPayment
CORPORATE CLIENTS
CompaniesCommunitiesConsumers
Employees, Citizens, Consumers
About Accentiv’
Accentiv’ Solutions Services Products Competencies Support Awards
About Accentiv’
Accentiv’, is a part of Accor Services—a worldwide leader in prepaid solutions—and provides rewards & loyalty solutions
International presence in 14 countries (4 continents: Europe, Africa, Latin America, Asia ) with a multi-local and multi-lingual expertise
Truly localized rewards, with customized catalogues and end to end fulfillment capabilities
High performing, advanced technology facilitating effective communications & enabling fast response time
……bringing you bringing you unbounded unbounded
possibilities in possibilities in the building of the building of
loyalty in loyalty in relationshipsrelationships
Accentiv’ Solutions Services Products Competencies Support Awards
Merger of two of India’s premier loyalty marketing companies – SurfGold and Royal Images Direct
Largest rewards and loyalty solutions provider in the country
Implemented rewards & loyalty programs for over 60 top MNCs from industry verticals such as BFSI, IT, Retail, Logistics and more
ISO 9001:2000 and ISO 27001 certifiedorganisation
Accentiv’India
More than 10 More than 10 years of domain years of domain expertise in expertise in strategic, strategic, consulting, consulting, rewards rewards fulfillment and fulfillment and redemptionredemption
Accentiv’ Solutions Services Products Competencies Support Awards
CustomerLoyalty
CustomerLoyalty
EmployeeLoyalty
EmployeeLoyalty
ChannelLoyalty
ChannelLoyalty
Accentiv’ Solutions Services Products Competencies Support Awards
A full loyalty solution portfolio
Accentiv’ helps you develop and leverage your Accentiv’ helps you develop and leverage your channel strengths, market potential and channel strengths, market potential and active promotionsactive promotions
Build loyalty among the multi-brandmulti-brand channel outlets Reach out to passive partners & rebuild their interestrebuild their interest & involvement
Have customized reward schemescustomized reward schemes for every layer of channel
Manage, administer & track yourManage, administer & track your partners behaviour
Channel Loyalty
Accentiv’ is equipped to draw up your channel Accentiv’ is equipped to draw up your channel strategies, build cost-effective action plans and strategies, build cost-effective action plans and partner you in your channel loyalty initiativespartner you in your channel loyalty initiatives
Identify & retain your Identify & retain your Most Valuable CustomersMost Valuable Customers Track Track customer preferencescustomer preferences
Establish Establish 1-to-1 relationships1-to-1 relationships with your end customers with your end customers
Have Have customized and personalized rewardcustomized and personalized reward catalogues catalogues
Accentiv’ helps you identify your most Accentiv’ helps you identify your most valuable customers and then partners with valuable customers and then partners with you in generating incremental, long-term you in generating incremental, long-term value from themvalue from them
Ensuring customer loyalty requires much more than Ensuring customer loyalty requires much more than frequent rewards or discounts on products, such as… frequent rewards or discounts on products, such as…
Customer Loyalty
Attract, motivate and retainmotivate and retain your employees
Keep attrition attrition down to minimum
Ensure maximum mileagemaximum mileage out of each rupee spent
Run R&R programs more effectively, powerfullyeffectively, powerfully and convenientlyconveniently than ever
before…
Accentiv’ is your one-stop solution to manage Accentiv’ is your one-stop solution to manage large or medium, online or offline large or medium, online or offline employee reward and recognition programs that employee reward and recognition programs that
suits your budget as wellsuits your budget as well
Accentiv’ helps you overcome the common employee Accentiv’ helps you overcome the common employee recognition & engagement problems with right mix of recognition & engagement problems with right mix of domain expertise, operational capabilities and domain expertise, operational capabilities and technologytechnology
Accentiv’
Employee Loyalty
Thank You