ACCESS AND INCLUSION PLAN 2014-17 - City of … City of Stonnington MESSAGE FROM THE MAYOR On behalf of Council, I am pleased to present the Access and Inclusion Plan 2014-17, which

ACCESS AND INCLUSION PLAN 2014-17

Access and Inclusion Plan.indd 1 8/05/2014 5:19 pm

Copies of this document are available from City of Stonnington Service Centres.

For collection from:

City of Stonnington Malvern Town Hall Service Centre 1251 High Street Malvern

Prahran Town Hall Service Centre 18 Greville Street Prahran

Stonnington Depot 293 Tooronga Road Malvern

To request a copy by post: PO Box 21 Prahran 3181

Phone: (03) 8290 1333

Fax: (03) 9531 2255

TTY users phone 133677 then ask for 8290 3330

Email: [email protected]

Website: www.stonnington.vic.gov.au

Alternate Formats and Enquiries Alternate formats of this document are available. For a copy of this document in another format, or for enquiries about the Access and Inclusion Plan, please contact the Communications and Community Planning Department.

Disclaimer: Whilst every effort has been made to ensure the accuracy and currency of information contained herein, the City of Stonnington accepts no responsibility for any omissions or errors.


2 Message from the Mayor

3 Introduction

5 Background

7 Achievements to Date

10 Disability Facts

12 Methodology

13 Summary of the Results of Community Consultation

15 Summary of Disability Legislation and Policies

17 Summary of Relevant Council Plans, Strategies and Policies

22 Objectives of the Plan

24 Key Strategic Objective 1: Community

32 Key Strategic Objective 2: Environment

33 Key Strategic Objective 3: Liveability

38 Key Strategic Objective 4: Prosperity

41 Key Strategic Objective 5: Leadership

43 Acknowledgements

44 References

45 Glossary of Terms

CONTENTS

1Access and Inclusion Plan 2014-2017


2 City of Stonnington

MESSAGE FROM THE MAYOROn behalf of Council, I am pleased to present the Access and Inclusion Plan 2014-17, which sets out Council’s objectives to improve accessibility and services for people with a disability who live in or visit our municipality.

This plan includes a number of specific strategies and actions that address accessibility across a range of areas including Council services, recreation, business, advocacy, community partnerships, education, and the physical environment. The implementation of the plan will be staged over the next three years.

Council looks forward to continuing to build on achievements already made through the previous Plan. A key focus of the Access and Inclusion Plan for the next three years is on finding new and innovative ways of engaging with all people in Stonnington’s community, maintaining and extending accessibility improvements to ensure inclusion of everyone in all aspects of the life of this city.

It is important to thank the many community members, groups and Council staff who have contributed towards the development of this Access and Inclusion Plan.

Copies of the plan are available in a range of formats including large print. Please contact customer service for your copy.

Mayor, City of Stonnington



INTRODUCTIONThis Access and Inclusion Plan brings together the successes of work undertaken through previous disability specific plans and links with other related corporate plans and strategies. Council believes in a ‘whole of Council’ approach to the development of this Plan by encouraging full engagement with all Councillors and officers.

There are a large number of people with disabilities living within the municipality who access Council services, and use Council facilities and infrastructure. Local Government is a key planner, developer and provider of both the physical and social infrastructure and is prominently placed to make an enormous contribution in protecting the rights of people with a disability.

Inclusion is viewed as a universal human right. Common access barriers to inclusion include communication, transport, community attitudes, service capacity, affordability and the built environment.

The City of Stonnington (COS) respects the ongoing cooperation and engagement it has with its residents and will continue to improve access and inclusion because it is a human right and not just because it is a requirement of all Federal and State Legislation. Each objective of this strategy incorporates the framework of the Council Plan and the legislative responsibilities of the Disability Discrimination Act 1992 (DDA) and the Victorian Disability Act (2006).

Council has consulted a wide range of stakeholders whilst developing this Plan, including residents with a disability, local disability service providers, the general community and Council staff.

Council will work to implement the action plan contained in this Access and Inclusion Plan (the Plan) over the next three years and to regularly monitor its progress with the assistance of the Access Stonnington Committee and an internal Reference Group.



What is the purpose of this Plan?

The purpose of this Plan is to continue to facilitate and provide an accessible range of community services and facilities in partnership with the community and other agencies to promote wellbeing, safety, social independence and inclusion in the community.

Good physical access not only helps people with a disability, but many other people including:

• Parents with prams

• Older people with mobility aids

• People with injuries

• People with temporary disabilities

• People with mental illness

In addition to the physical aspects of access, great change can occur by thinking differently about how people with a disability can be included in all aspects of community life. The Plan aims to prompt and guide such thinking to create a more inclusive community.

Council will seek to identify and remove barriers that people with a disability face. To do this it will act within the strategic frameworks that exist to support access for people with disabilities at international, national and state levels. This framework is already embedded within Council’s legislative and policy commitments.



BACKGROUND Our Council

The City of Stonnington covers 25.62 square kilometres and is located to the east of the Melbourne CBD with the Yarra River and Gardiners Creek forming natural boundaries to the north. It comprises the suburbs of Prahran, Windsor (part), South Yarra (part), Toorak, Armadale, Malvern, Malvern East, Kooyong and part of Glen Iris.

Stonnington has a culturally and economically diverse population. The housing stock ranges from some of Melbourne’s finest mansions to large blocks of public housing, an indication of the community’s contrasting lifestyles, aspirations and expectations.

The City is primarily a residential area, with strong retail precincts. Stonnington is well known for its shopping and lifestyle precincts, parks and gardens, leafy streets and historical architecture.

The top five non-English languages are Greek, Mandarin, Cantonese, Italian and Hindi. Almost 27% of the community was born overseas and the top five nations of origin are the United Kingdom, India, China, New Zealand and Greece.

Stonnington is home to 16,793 businesses, contributing significantly to the City’s vibrancy and prosperity.



Access Stonnington Committee

Council established the Access Stonnington Committee in April 2000. Its membership is made up primarily of people with experience of disability and people with a background in disability access. They provide advice to assist Council to act on its commitment to the continual improvement of its premises, facilities and services, ensuring that they are universally accessible.

Disability Access Officer

Council employs a Disability Access Officer to ensure that there is a coordinated response to disability issues. Responsibilities of the role include provision of information to Council, its officers and the broader community on the subjects of legislative requirements, public policy developments, availability of resources and community expectations. Currently, the Disability Access Officer has a dual role which includes the Metro Access position. Metro Access is a Department of Human Services funded program that places focus on community building and engagement.

Disability Services in Stonnington

Stonnington is serviced by a variety of disability service providers. A comprehensive list of services is available on the Stonnington website. The following agencies provide services directly in our municipality:

• Better Hearing Australia

• Inclusion Melbourne (formerly Gawith Villa)

• John Pierce Centre

• Mecwacare

• Mind

• Prahran Mission

• Scope Victoria

• Vision Australia

• Waiora Community Mental Health Services

• Wise



ACHIEVEMENTS TO DATEStonnington’s earlier disability action plans were based on the principles of universal access to all services and amenities. They identified action to be undertaken by Council covering physical access to public and Council buildings, access to Council services and information, and advocacy on behalf of people with a disability.

The implementation of these previous plans contributed to a number of positive outcomes for the better inclusion of people with a disability into the life of the City. Our community benefited from:

• The provision of Mental Health First Aid training.

• A review of the Footpath Trading and Awnings Policy in 2012.

• Development of a localised ‘Missed Business’ booklet for traders.

• Development of a Disability Access webpage including career information for young people with a disability.

• The Stonnington Website being designed in line with W3C standards of accessibility.

• Collaboration with Kingston Metro Access, Cancer Council of Victoria and Bayside Medicare Local to provide promotional workshops for carers so they would encourage more take up of preventative cancer screening by woman with disabilities.

• An access appraisal of all Council owned public accessible toilets in Stonnington.

• Introduction of a hearing loop, and piloting of an Auslan interpreted show at Chapel off Chapel as part of Midsumma.

• Collaboration with Prahran Community Learning Centre to introduce adaptive technologies to the art and computer classes so people with disabilities can participate more easily.

• Participation in the Gay, Lesbian, Bi Sexual, Transgender and Intersex (GLBTI) survey group to ensure the needs of those with disability were considered.



• Annual celebrations of the diverse talents of people with disability and the deaf community as part of International day of People with Disability (IDPWD).

• Production of the Council newsletter ‘In Stonnington’ in audio.

• The formation of Access Stonnington Committee to provide advice to Council on access issues.

• Publication of the Access News newsletter promoting universal access for the community. It includes information on events and services, and provides examples of good practice.

• Publication of a Disability Services Directory listing local service providers available on the website.

• Construction of Sheridan Pavilion as a universally accessible public building, complete with accessible toilets, ramps and parking bay.

• Construction of alterations at Phoenix Park Community Centre as a universally accessible public building, complete with accessible passenger lift, toilets, hoist ramps and parking bay.



• Construction of alterations and additions at Stonnington Animal Pound as a universally accessible public building, complete with accessible reception, toilet, ramps and parking bay.

• Construction of alterations and additions at Muir Pavilion as a universally accessible public building, complete with accessible toilets, ramps and parking bay.

• Construction of Prahran Town Hall Function Centre as a universally accessible Function Centre, complete with accessible toilet and ramps.

• Improved access to Prahran Town Hall through the installation of external and internal ramps.

• Improved communications through the installation of hearing loops at libraries, service centres and meeting rooms.

• Ongoing maintenance of footpaths, pedestrian ‘pram crossings’, tactile ground surface indicators and other aids to mobility throughout the City.

• Affiliation with Companion Card.

• Affiliation with Victorian Universal Housing Alliance (VUHA).

• Implementation of the RECHARGE scheme, encouraging local businesses to provide a power point enabling recharging of the battery on an electric wheelchair or scooter.

• Improved access to information through the use of adaptive technology for computers in Stonnington’s Library Services.

• The production of Mobility Maps.



DISABILITY FACTSWhat is a Disability?

The term ‘disability’ includes an impairment of a physical, intellectual or sensory nature (i.e., vision and hearing). Impairment can be life long, acquired by accident or as part of the ageing process. The Disability Discrimination Act (1992) (DDA) also defines ‘disability’ as any of the following; chronic medical condition (like cancers or neurological diseases), sensory (vision and hearing), psychiatric or neurological disability, learning disability, physical disfigurement, the presence in the body of disease causing organisms (like HIV/AIDS) and short-term or temporary disability.

Facts and Figures on Disability

According to the Australian Bureau of Statistics ‘Survey of Disability, Ageing and Carers’, 18.4% of Victorians are estimated to have a disability. This means that approximately one in five people in any given community are likely to have a disability. The percentage of Victorians over 65 years of age estimated to have a disability is 55.6%, whilst the percentage of Victorians over 90 years old with a disability is 88% (ABS, 2009).

The Estimated Resident Population of Stonnington in 2012/2013 is 100,191 persons. This means that approximately 18,567 Stonnington residents are likely to have some degree of disability, based on the Victorian disability levels. A total of 16% of Stonnington residents are estimated to have a disability causing specific restrictions or limitations that affect their everyday lives (ABS, 2009).



According to the 2011 Census, 3,016 Stonnington residents (3.2%) have a profound disability requiring assistance with core activities (e.g. personal care) compared to 4.5% in Melbourne and 4.8% in Victoria. There is a strong correlation between disability and age in Stonnington with 2,168 people with disability aged over 65 years.

With an ageing population, these figures are due to rise dramatically and therefore this type of strategic planning will be needed to accommodate their needs in coming years.

The Social Model of Disability

The ‘Social Model of Disability’ is based on the understanding that disability is caused by the barriers to participation in community life, rather than by a person’s own impairment.

The social model places the person at the forefront and highlights that it is the environment or negative attitudes that are ‘disabling’. It emphasises dignity, independence, choice and privacy.

When the environment and opportunities are presented differently (more accessible), people can be enabled. The City of Stonnington supports these principles.



METHODOLOGY Planning A general information session was held about the direction

of the new plan and a presentation was made to the Executive Management Team.

A planning meeting was also held with the Access Stonnington Advisory Committee.

Literature review

A literature review was conducted, including key organisational plans, strategies and documents, plus important documents from a range of other sources.

Consultation A communications and engagement plan was implemented through print media, publicity, advertising, e-newsletters, Council website and engagement portal, social media, community newsletter and the free press to raise awareness of the consultation process and opportunities to have a say about disability access and inclusion issues. Two stages of consultation were undertaken with Council staff, service providers and residents and included:• Four community-based meetings for the community and

disability service providers• A staff forum• One-to-one interviews with managers• Surveys for staff, the community and clients who use

Council’s personal care or respite services• Discussion with the Access Stonnington Committee • Online consultation• Exhibition of draft document and community submissions

Themes Development of the Plan was guided by the framework of the Council Plan and included relevant legislative objectives.

Key strategic actions

Each of the strategic directions was based on the four ‘Pillars’ of the Council Plan and an additional pillar on Leadership. It contained a number of ongoing and new actions that represent desired outcomes for the next four years.



SUMMARY OF THE RESULTS OF COMMUNITY CONSULTATIONIn general, the results of the consultation were positive. However there was a focus on ageing infrastructure and the need for disability awareness training in some areas, as well as the need for improved partnerships and employment options for people with a disability.

What did the community tell us during consultations?

The following key issues were raised:

Transport and parking

• More accessible transport

• Review of accessible parking, placement and increased numbers and options



Facilities and infrastructure

• Ongoing footpath repairs

• Retrofitting of Council’s older buildings

• Provision of more compliant accessible toilets

• Improved accessibility and access features within the retail environment, in particular Chapel Street precinct

• Access improvements at the Harold Holt Swim Centre

Employment

• More employment options for people with a disability

• Creation of effective working relationships with our employment team

Communication and information

• Lack of feedback to complaints

• Improved communication needed with Council customer service and in ‘Simple English’

• Some staff need more disability awareness training

Partnerships and advocacy

• More information about access to the built environment for the retail sector

• Attitudinal improvement needed by local traders

• More advocacy needed by Council to other road and traffic authorities.



SUMMARY OF DISABILITY LEGISLATION AND POLICIESUnited Nations Convention on the Rights of Persons with Disabilities (CRPD) was ratified by Australia in 2008. The CRPD aims to promote and protect human rights for people with a disability and to promote respect for their inherent dignity.

Disability Discrimination Act (1992) (DDA) provides protection for everyone in Australia against discrimination based on disability. Disability discrimination happens when people with a disability are treated less fairly than people without a disability. Disability discrimination also occurs when people are treated less fairly because they are relatives, friends, carers, co-workers or associates of a person with a disability.

Disability (Access to Premises - Buildings) Standards (ATPS) aims to resolve inconsistencies between the DDA and the Building Code of Australia (BCA) so that developers can design and construct their buildings in a way that meets their responsibilities under the DDA and protects them from DDA complaints.

National Disability Strategy (NDS) – The Commonwealth, State and Territory Governments have collaborated to develop this Strategy. It aims to create an inclusive Australian society in which people with disability can fulfil their potential as equal citizens.

One of the outcomes of the NDS was development of the National Disability Insurance Scheme (NDIS). This scheme will provide funding and support for anyone who acquires, or is born with, a significant and ongoing disability. The scheme is currently being piloted in all States, with the Barwon Region being the pilot site in Victoria.



The Victorian Disability Act (2006) provides the framework for a whole of government and whole of community approach to enabling people with disability to actively participate in the life of the community. Section 38 of the Act makes it mandatory for public sector bodies to prepare a disability action plan to achieve these aims.

The Local Government Act (1989) provides the framework for the establishment and operation of Victoria’s 79 local councils. The Act requires Local Government to manage communities ‘for the good of all’, clearly including people of all ages and abilities.

The Victorian State Disability Plan 2013–2016 outlines a four year vision for Victoria to improve mainstream policies, programs, services and infrastructure and support reform of disability services. This focus enables Victoria to deliver on its commitments in the National Disability Strategy to improve mainstream responses, as well as working with the Commonwealth towards a viable NDIS.

The Municipal Association of Victoria’s Strategic Framework for Local Government – ‘Creating a more inclusive community for people with a disability’. This framework presents the diversity of aspects that need to be addressed when continuing to systematically reduce the barriers experienced by people with a disability.

Carers Recognition Act 2012 formally recognises and values the role of carers and the importance of care relationships in the Victorian community. The Act includes a set of principles about the significance of care relationships, and specifies obligations for State Government agencies, local councils, and other organisations that interact with people in care relationships.



SUMMARY OF RELEVANT COUNCIL PLANS, STRATEGIES AND POLICIES Council’s Strategic Framework

Council has a number of key plans and strategies required by legislation, that link to the Access and Inclusion Plan:

• Council Plan – required by the Local Government Act 1989

• Municipal Public Health and Wellbeing Plan – required by the Public Health and Wellbeing Act 2008

• Municipal Strategic Statement – required by the Planning and Environment Act 1987.

Council Plan 2013 – 2017 - is the key strategic document that guides the provision of services alongside Council’s Budget over four years. The four pillars of the plan are: Community, Environment, Liveability and Prosperity. The Council Plan is being implemented and is reviewed annually in consultation with the community to ensure it reflects current and future priorities.

Public Health and Wellbeing Plan - aims to develop and promote a healthier community and provides the strategic direction for Council’s health and wellbeing related activities across the organisation. Like the Council Plan it is also prepared every four years following local Government elections and reviewed annually.



Municipal Strategic Statement - provides the broad outline and vision for existing and future land use within a municipality. It provides the rationale for the zone and overlay requirements and particular provisions in Council’s planning scheme.

Council Plan

Municipal Public Health and

Wellbeing Plan

Other Strategic Plans and Policies

Municipal Strategic

Statement

Business Planning

Individual Performance Objectives



Council’s Key Strategies, Plans or Policies that integrate with the Access and Inclusion Plan

The following strategies, plans and policies relate to the Access and Inclusion Plan. Future strategic documents will continue to be informed by and link to this Plan.

Cultural Diversity Policy – The City of Stonnington is a culturally diverse municipality. The diversity of our community is part of what makes Stonnington a great place to live.

Council is committed to ensuring that all residents receive equal access to Council services and facilities regardless of their cultural background.

Equal Opportunity Policy – states that Council is committed to providing a workplace free of all forms of discrimination, bullying, harassment, sexual harassment and victimisation. It aims for equality of opportunity for all employees, consistent with our policy of merit-based selection and promotion. Implementation of the Equal Opportunity (EO) and Respect in the Workplace Policy demonstrates a commitment towards a Fair Go For All and enables good working relationships among employees, internal contract staff, Councillors, customers and the general public. It also highlights the importance of the need for a Reasonable Adjustment Policy.

Footpath Trading and Awnings Policy – has been developed to maintain the balance between pedestrian access, trading activities and ensuring an enjoyable shopping experience. Council will respond to the changing needs of the community and traders to maintain this balance. Council aims to provide a safe environment for people who move through the City. Part of this aim requires Council to provide a clear unobstructed path of travel for all people.

Municipal Early Years Plan – aims to enhance the health and wellbeing of children and their families by prioritising needs, allocating resources and planning for the future of early years services using a coordinated approach. It makes special mention of the Malvern Special Needs Playgroup for children with a disability.



Older Persons Strategy – aims to provide a broad policy framework. The development of the Strategy provides an overview of services in Stonnington, data analysis and a literature review of international, national and local literature to identify trends and attitudes on ageing. There is an ever increasing percentage of people who age and become disabled and therefore their needs are also addressed in this strategy.

Pavilion Redevelopment Strategy – has been developed to provide Council with a planned approach to the future redevelopment and upgrade of Council’s 16 sports pavilions to better meet the needs and aspirations of a growing community. It says “Based on the information gathered, sports pavilions need to be safe, accessible, inclusive, flexible and adaptable to meet the diverse and changing needs of the community now and into the future”.



Public Realm Strategy – replaces and extends the previous ‘Open Space’ Strategy produced 10 years ago which has fulfilled its objectives. The Public Realm Strategy emphasises a broader understanding of open space to include the public realm, where ‘green spaces’ include not just parks and gardens but all external spaces available for public use. Such external spaces include streets, forecourts, squares, bicycle and pedestrian links, waterways, and public spaces in activity centres. It states: “Ensure spaces are designed to encourage and cater for diverse groups. Ensure public spaces comply with the Disability Discrimination Act and Australian Standards”.

Reasonable Adjustment Policy (Draft) – is committed to ensuring an accessible and inclusive work environment for employees with a disability. Reasonable adjustments will be made to enable appropriately skilled people with disabilities to perform the inherent requirements of their positions.

Youth Strategy 2010-2014 - provides a framework within which Council will provide, facilitate and advocate for services to young people who live, study or recreate in the City of Stonnington. The Strategy identifies the programs, services and events that the City of Stonnington Youth Services will offer and the processes by which current and emerging needs will be identified.

In Summary

As demonstrated, there are many links and synergies and many other plans. It makes sense to ensure that there is a consistent framework to ensure that a strategic focus is adopted to improve access and inclusion outcomes for people with a disability. All Council plans or policies will strive to include considerations and improvements to Access and Inclusion where relevant.



OBJECTIVES OF THE PLANKey Strategic Objectives:

Five key strategic objectives guide the implementation of the plan:

• Community – Stonnington will be a city where all people with a disability can be happy, healthy and safe, and have the opportunity to feel part of and contribute to the community.

• Environment – Stonnington will involve people with disabilities in creating a sustainable future.

• Liveability – Stonnington will be the most desirable place for people with a disability to live, work and visit in Melbourne.

• Prosperity – Stonnington will advocate for tourist and retail destinations to become more accessible and increase employment opportunities for people with a disability.

• Leadership – Stonnington will provide great leadership for people with a disability through effective governance, innovation, policy development and accountability.

The Victorian Disability Act 2006

While grouped under the headings Community, Liveability, Prosperity and Leadership, the objectives and actions of this Plan also aim to achieve outcomes in the four areas stipulated by Section 38 of the Disability Act 2006:



Section 38 of the Act States that:

‘A public sector body’ must ensure that a Disability Action Plan is prepared for the purpose of:

• reducing barriers to persons with a disability accessing goods, services and facilities

• reducing barriers to persons with a disability obtaining and maintaining employment

• promoting inclusion and participation in the community of persons with a disability

• achieving tangible changes in attitudes and practices which discriminate against persons with a disability.’

The tables set out on the following pages list the actions which Council plans to take in order to achieve further progress in maintaining an accessible and inclusive City for all.

Please note: A Glossary of Terms is available immediately following the actions.



KEY STRATEGIC OBJECTIVE 1: COMMUNITYStonnington will be a city where all people with a disability can be happy healthy and safe and have the opportunity to feel part of, and contribute to, the community.

What are we going to do? How will we know it’s done?

Who will do it? When?

Services

1.1 Aged and Disability – Continue to deliver equitable aged and disability services to eligible members of the community

Quality services continue

Manager Aged, Diversity, Health and Animal Management

Ongoing

1.2 Mental Health – Annually update and promote the Mental Health Guide, during mental health week

Guide developed, published and distributed

Manager Comm’s and Community Planning

Annually

1.3 Participate in the Municipal Public Health and Wellbeing Plan Reference Group to promote the health and wellbeing of community members with a disability

Attendance at Reference Group meetings

Involvement in MPHWP Projects


Ongoing

1.4 Support the implementation of the Municipal Public Health and Wellbeing Plan 2014-2017 strategies relating to access, inclusion and equity

Meetings with Departments

Inclusion in Budget Activities 2014-17


Corporate and Community Planner

Ongoing

ONE




Who will do it? When?

1.5 Ensure that all Council managed events are accessible for people with a disability

No complaints received or evidenced in the customer satisfaction survey

All departments or event organisers

Ongoing

1.6 Develop protocols to address ‘hoarding’ issues

Protocol developed


2014

1.7 Partnerships – continue to improve cross-sector partnership opportunities with other service providers to leverage from existing resources and services

Partnership opportunities developed


Ongoing

Child, Family & Youth Services

1.8 Continue to seek further funding for respite for families with children with a disability

Funding sought Manager Children and Family Services

Ongoing

1.9 Consider the feasibility of extending the successful ‘transition passport’ program through all school years and as a transition into work

Feasibility discussion undertaken

Manager Children and Family Services

Ongoing




Who will do it?

When?

Child, Family & Youth Services continued...

1.10 Reach out to parents of children with disability and parents with disability through the ‘Grow With Us’ information sessions

Participation by parents with disabilities.

A minimum of one session piloted in a venue already used by these parents.


Annually

1.11 Organise a general youth forum that will consult and engage with young people to identify their needs and aspirations. This forum will also identify the needs of young people with a disability and prioritise key responses to the key discussions

Forum organised.

Key Issues identified


2014

Recreation

1.12 Encourage and support sporting clubs and organisations to improve ‘inclusive recreation’ practices

Advice and support provided

Manager Leisure and Libraries

Ongoing

1.13 Advocate to all relevant recreation services for registration with Companion Card

Membership registered

Recreation Officer

Ongoing

Community Engagement and Partnerships

1.14 Facilitate the Access Stonnington Committee as an avenue for people with a disability to represent the community on access issues

Increased participation


Ongoing




Who will do it?

When?

1.15 Review community grants program and application form to ensure every category of the application provides incentives to improve access and inclusion. Documents produced, in ‘Simple English’ and formatted for people with a print impairment

Grant program updates and available in accessible formats

Manager Governance and Corporate Support

2014

1.16 Provide information and support for any marginalised groups to apply for community grants or other Government funding

Support is available

Manager Governance and Corporate Support

Ongoing

1.17 Ensure the implementation of the Metro Access Community Building Plan (CBP).

CBP successfully implemented and reports submitted to DHS


Annually

Events

1.18 Continue to advocate for all relevant event or paid entertainment businesses for registration with the Companion Card

Membership registered


2014 and Ongoing

1.19 Promote the principles of access and inclusion at all events receiving Council funding

Access Plan template developed and distributed to groups seeking Council funding for events


Arts, Culture and Events Officers

2014 ongoing




Who will do it?

When?

Events continued...

1.20 Continue to advocate for events in the community to celebrate the ‘International Day of People with a Disability’

Events encouraged


Annually

1.21 Raise awareness of the ‘Accessible Events’ guide that is available on the website

Promotion undertaken


Ongoing

Communication

1.22 Website – continue website improvements in line with W3C standards and related access guidelines

Tender for new website to specify W3C AA compliance

New website designed in line with W3C AA standards


2014 / 2015

1.23 Develop digital communications for access to information in new and accessible formats (Audio, Video, Large Print, Interactive, Social Media, Captions)

Delivery of new communi-cations (e.g. audio online)


2014/15 ongoing

1.24 Equipment – Investigate acquiring library-based adaptive equipment that could include:

• portable counter hearing loops

• screen readers

• magnifying equipment

• adaptive technologies

Investigation completed



2014 ongoing




Who will do it?

When?

1.25 Provide clear signage about the provision of adaptive equipment available at each library counter

Signage in place Manager Leisure and Libraries


2014

1.26 Apply to Scope for ‘Communication Access’ audit and training

Audited and approved


2014

1.27 Advocate to Metro Trains for disability accessible communications at train stations

Advocacy completed


2014

ongoing

1.28 Advocate to State Government for accessible public transport options (this may include investigation of DDA compliant vehicles)

Partnerships established to discuss opportunities


Manager Transport and Parking

Ongoing

1.29 Continue to promote accessibility initiatives and stories of people with a disability in Council newsletters

Stories published


2013/14 ongoing

1.30 Develop a working relationship with Vision Australia re: Council newsletters read aloud on their community radio service

Negotiation underway


2013/14

1.31 Redevelop the ‘Access Unlimited’ database to establish a subscriber list of people with a disability who wish to be consulted and informed on access and inclusion matters, activities and events

Database redeveloped


2013/14




Who will do it?

When?

Publications

1.32 Alternate formats - Promote and make available on request, all Council publications and information in alternate formats

Alternate formats available


Ongoing

1.33 Style Guide – develop a section in the corporate style guide on accessibility including:

• Information on accessible communications best practice

• Access to information in a range of formats (audio, visual, print, graphic/symbol-based, large format, digital, web, captions, etc)

• Accessible design/print and publishing

• Accessible writing in Plain, Simple and Easy English

• Accessible signage

• Materials in DVD, video, electronic or TV to include captions

• Accessible business cards and name badges

Style guide created


2014




Who will do it?

When?

1.34 Liaise regularly with disability providers to ensure that the communication and social needs of people with intellectual disability are considered in all planning and communications materials

Regular agenda item at all Access Stonnington Committee meetings



2014

1.35 Ensure all brochure stands, equipment and resources at service centres are at an accessible height and reach

Stands, equipment and resources all able to be reached by people with disabilities.



2014

Advocacy

1.36 Source and provide up-to-date information about the progress and implication of the National Disability Insurance Scheme in the community

National Disability Insurance Scheme promoted


Ongoing



KEY STRATEGIC OBJECTIVE 2: ENVIRONMENTStonnington will involve people with disabilities in creating a sustainable future.


Who will do it?

When?

Environment

2.1 Explore the feasibility of creating a sensory garden in liaison with people with disability

Feasibility report produced

People with a disability involved in feasibility study


2014

2.2 Provide opportunities for people with a disability to attend and participate in ‘sustainable gardening’ workshops and programs

Event is at an accessible venue with support upon request


Sustainable Environment Unit

2014 and ongoing

2.3 Encourage people with a disability to use sustainable transport options, through promoting accessible environments and journeys

Communica-tions published


2014

2.4 Footpaths – Design accessible walking networks linking key sites and community facilities

Walking networks designed

Manager Public Spaces and Capital Works

Ongoing

TWO



KEY STRATEGIC OBJECTIVE 3: LIVEABILITYStonnington will be the most desirable place for people with a disability to live, work and visit in Melbourne.


Who will do it?

When?

Built/Physical Environment

3.1 All infrastructure – continue to ensure that all new building/property projects are designed and constructed in accordance with the requirements of the Disability Discrimination Act, Disability (Access to Premises – Buildings) Standards and Building Code of Australia.

Tenders require compliance with relevant legislation

Manager Major Projects and Property Improvements


Ongoing

3.2 All infrastructure – pursue and prioritise annual funding for accessibility compliance improvement work at Council buildings

Funding sought and reviewed annually


2014/15

3.3 Audit Council buildings for accessibility compliance, and where improvements are required, prioritise, program and undertake upgrades

Prioritised list created with related timelines


2014/15

3.4 Conduct an access appraisal of all Council owned car parks

External Audit – subject to funding availability


2014/15

THREE




Who will do it?

When?

Built/Physical Environment continued...

3.5 Educate building services staff to ensure a safe path of travel during construction work that impacts on pedestrians

Accessible paths Manager Building and Local Laws Services

2014

3.6 Encourage developers to consider access when preparing planning applications

Accessibility discussed at pre-application meetings

Manager Statutory Planning

2014 ongoing

3.7 Provide training for statutory planners in disability access for discussion with developers

Training undertaken


2014/15

3.8 Encourage inclusive design in Strategic Planning projects (including Structure Plans)

Inclusive design considered in projects

Manager City Strategy

2014 ongoing

3.9 Continue internal cross-departmental collaboration to ensure that the following access issues are addressed:

• Removal of overhanging foliage

• Illegal parking across driveways

• Uneven footpaths

• Correct placement of rubbish bins (and removal)

• Placement of real estate flags, banners and sandwich boards

Manage access issues through the Customer Request Management System

Manager Building and Local Laws Services

Manager Parks, Environment and Buildings


2014




Who will do it?

When?

Advocacy

3.10 Pedestrian crossings – continue to collaborate with Vision Australia to advocate to VicRoads to improve safety of pedestrian crossing locations for major arterial routes

Number of safety audits of problem pedestrian crossing locations being forwarded to VicRoads with support docu-mentation from Vision Australia

Note: Safety audits are subject to funding availability


Ongoing

3.11 Advocate for VicRoads to review and address the issues of the timing of lights at pedestrian crossings turning from green to red

Submissions to VicRoads outlining signal timing review and request for changes


2014 ongoing

3.12 Advocate for access improvements in the environs of railway stations and tram stops (e.g. steps, footpath safety, gaps between the train and platform at Armadale and Toorak stations)

Issues identified and advocacy undertaken


Ongoing




Who will do it?

When?

Toilets

3.13 Toilets – Develop a public convenience strategy to prioritise and undertake improvements to existing accessible public toilets and investigate building new, accessible unisex toilets

Strategy developed


Strategy developed 2014

Improve-ments ongoing

3.14 Investigate the feasibility of the ‘Changing Places’ project by working collaboratively and considering incentives for developers

Feasibility undertaken




2014/15

3.15 Parking – Explore options to bring accessible parking bay provision in line with the Access to Premises Standards

Review provision of accessible car parking spaces undertaken by independent assessment, subject to funding availability


2015

3.16 Undertake annual media and communications campaign to raise awareness of the infringements for illegal use of accessible car parks

Annual campaign undertaken subject to funding availability



2014/15




Who will do it?

When?

Procurement

3.17 Include new clauses in the Procurement Policy and contract conditions that alert contractors to their obligations re compliance in accordance with AS1428 and Premises Standards and that support social procurement

Clause included Manager Risk Management and Contracts and Compliance

2014

Transport

3.18 Ensure that Access and Inclusion is a standing and ongoing agenda item at each scheduled VicRoads/Stonnington Council meeting

Agenda item included

Manager Public Spaces and Capital Works Open spaces


Ongoing

Animal Management

3.19 Investigate the feasibility of a ‘Pet Links’ Program (as per City of Port Phillip) which supports animal owners who may be frail, unwell or have a disability and who need to have care for the animal whilst in hospital

Feasibility discussions undertaken


2015



KEY STRATEGIC OBJECTIVE 4: PROSPERITYStonnington will advocate for tourist and retail destinations to become more accessible and increase employment opportunities for people with a disability.


Who will do it?

When?

Employment

4.1 Review all recruitment and selection policies, practises and training.

Ensure that all recruiting managers are:

• aware of their social responsibility to provide fair and equitable access to employment for people with a disability who are applying for employment

• aware of, and utilise, Council’s reasonable adjustments policy

Ongoing presence in media, web, training, recruitment and induction processes

HROD


2013/14

4.2 Ensure all new position descriptions and those being updated are written in language that reflects the role and profession

PDs updated HROD 2013/14

FOUR




Who will do it?

When?

4.3 Advocate to all managers to participate in supported employment programs and provide flexible work practices for people with a disability - e.g.

• work experience options – paid and voluntary

• traineeship or cadet opportunities

Work experience policy amended to include students with disabilities

HROD


Ongoing

4.4 Advocate to all managers to develop effective working relationships with disability employment services re: employment, training and work experience opportunities

Advocacy and support

Online application process

HROD


Ongoing

Social Procurement

4.5 Promote social procurement through internal and external communications and develop a plan

Plan developed Manager Comm’s and Community Planning

2014/15

Training

4.6 Provide regular generic disability awareness training for all staff (other than at induction) and specific tailored training for customer service staff and topic specific training on an ‘as needs’ basis

Training undertaken


Ongoing




Who will do it?

When?

Training continued...

4.7 Provide disability awareness information sessions with new partners e.g. Not-For-Profits, community groups, volunteer organisations etc.

Training and information offered


Ongoing

4.8 Provide annual training to library users about the adaptive equipment available to people with a disability at appropriate sites

Training and information offered



Annually

Business

4.9 Promote and advocate for accessibility to businesses

Promotion and advocacy undertaken

Manager Economic and Cultural Development


Ongoing

4.10 Consider the feasibility of implementing a ‘Community toilet scheme’ – which aims to improve the provision of accessible public toilet facilities by working with local businesses to provide free access to clean safe toilets, for people with a disability

Feasibility undertaken

Manager Economic and Cultural Development


2014/15



KEY STRATEGIC OBJECTIVE 5: LEADERSHIP Stonnington will provide great leadership to people with a disability through effective governance, innovation, policy development and accountability.


Who will do it?

When?

Planning Processes

5.1 Advocate to the State Government suggesting that a requirement to consider disability access is included at the planning stage of all developments

Advocacy undertaken

Manager Building and Local Laws


Ongoing

5.2 When current strategies or plans are due to be rewritten, include Access and Inclusion principles

All documents incorporate Access and Inclusion principles

All Managers Ongoing

5.3 Create an Internal Reference Group to provide quarterly reviews of the Plan

Reference group created and quarterly meetings underway


Reference Group

Ongoing

5.4 Progress on implementation of the Access and Inclusion Plan is reported in Council’s Annual Report

Regular feedback scheduled

Annual report provided


Ongoing

FIVE




Who will do it?

When?

Planning Processes continued...

5.5 Allocate an annual budget for celebration for the International Day of People with a Disability

Budget secured Disability Access Officer

Ongoing

Governance Actions

5.6 Ensure that Access and Inclusion is a quarterly agenda item at Council Executive Management Team meetings

Agenda item included

General Manager Sustainable Future

2013 and ongoing

5.7 Schedule an annual ‘brainstorming’ at a Reference Group meeting to specifically discuss solutions for Access and Inclusion issues. For example; ‘Bring 10 good ideas to the table to help resolve Access and Inclusion issues’

Reference Group meeting planned


2014 ongoing

5.8 Conduct an annual Accessibility Survey

Survey results included in annual Council Report



Annually



ACKNOWLEDGEMENTSThe City of Stonnington would like to acknowledge the contribution of the members of the Access Stonnington Committee and Council staff in the preparation of this plan and thank them for their participation. Thank you also to the community members and service providers who attended and provided valuable feedback, which underpins this plan.

• The Access Stonnington Committee

• Local disability service providers

• Local community advocates

• Council Representatives

o Councillor Sam Hibbins

o Beige Pureau, Manager Communications and Community Planning

o Kelly Martini, Coordinator Corporate and Community Planning

o Karen McQuigg, Disability Access Officer

Consultant: Deb Whitecross, Disability Consultant

Other Stakeholders:

• Councillors

• Executive, managers and staff of all Council Divisions and Departments

• People with disabilities who live and/or work in the municipality, their families and carers

• Organisations providing services to people with disabilities, consumer groups and service providers representing the issues of people who have a disability

• Businesses that provide appropriate access.



REFERENCES • Australian Human Rights Commission (Online)

• ABS census information

• Commonwealth Government, 1992, Disability Discrimination Act 1992, Canberra

• Deb Whitecross Enterprises Pty Ltd Resources

• City of Stonnington Council website and profile data

• City of Stonnington Council corporate publications

• Victorian Department of Human Services, 2002, Victorian State Disability Plan 2013 - 2015. Melbourne: Disability Services Division

• Victorian Department of Human Services, 2006, Disability Act (2006) Melbourne: State Government of Victoria, Department of Human Services

• Victorian Department of Premier and Cabinet, 2006, A Fairer Victoria: Progress and Next Steps. Melbourne: State Government of Victoria



GLOSSARY OF TERMSAccess and inclusion – Principles are based on all aspects of the DDA and ensure that no-one is discriminated against directly or indirectly through the actions or inactions of Council. It also includes equitable access and inclusion within the Council to facilities, services and employment. This approach recognises that planning, development and implementation for these areas needs to include the whole community regardless of levels of mobility or disability.

Access – The term ‘access’ refers to the removal of barriers and is generally used to describe outcomes. For example, an accessible toilet is one which is modified in a way in which all members of the community can use the facility regardless of their level of ability or disability.

Access Unlimited database – is the former database of the recently defunded Access unlimited (‘Access all abilities’) program.

Alternate formats – This terminology is about providing information in other formats for people who are vision impaired, blind or have trouble interacting with print. Alternatives include: Audio - either audio cassette, DVD or CD. Braille, Large Print, Plain English or Simple English versions of information.

Auslan - Australian Sign Language.

Disability (Access to Premises – Buildings) Standards – These standards aim to provide the building and design sector with certainty that they can design and construct buildings in a way that meets their responsibilities under the Disability Discrimination Act.

‘Changing Places’ – This Victorian consortium is based on a UK project that aimed to provide toilet facilities for people with high support needs eg. hoist access to toilets and adult change tables.



Companion Card – wallet-sized card issued to people with a disability who require the assistance of a companion to access community activities and venues. The card can be presented when booking or purchasing a ticket at events and venues and allows the companion to attend free of charge. See the website: www.companioncard.org.au

‘Communication Access’ program – a program designed by Scope to improve the communications skills of Customer Service staff when dealing with customers who have speech difficulties.

Community Toilet Scheme – a scheme initiated by London Councils and Boroughs. This scheme aims to improve the provision of accessible public toilet facilities by working in partnership with local businesses to provide members of the public with free access to clean safe toilets.

‘Good Access is Good Business’ – a program providing information to support businesses meet legal and community access expectations.

HROD – Human Resources and Organisational Development – a Department of Council.

International Day of People with a Disability (IDPWD) – A celebration of the talents of people with disability, held on or around 3 December each year.

National Relay Service (NRS) – A telephone solution for those who are deaf or have a hearing or speech impairment.

Pet Links Program – a community program of volunteers who support frail, older people, those with a disability, or severe illness, with looking after their pets at home.



Social Procurement – Social procurement involves purchasing from providers who also generate positive social outcomes for disadvantaged groups.

MetroAccess – A community building initiative that aims to make communities more inclusive of people with disabilities. The project is a collaboration between the Department of Human Services and local Councils.

Style Guide – a guide on the use of Plain English, grammar, graphic design, branding and presentation.

W3C – World Wide Web Consortium, standards for website accessibility.


CITY OF STONNINGTONT: 03 8290 1333 F: 03 9521 2255 E: [email protected] PO Box 21 Prahran, Victoria 3181

SERVICE CENTRESCnr Glenferrie Road and High Street, Malvern Cnr Chapel and Greville Streets, Prahran

www.stonnington.vic.gov.au
