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Accelerate Organizational Performance by Advancing Human Capability
Thursday, September 30th, 11 am | Oceanside C
The Fourth Industrial Revolution
"Later is over.“Thomas Friedman
NYT columnist and author of Thank you for Being Late
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The Fourth Industrial Revolution is reshaping our worldLO
GIC
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DESI
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CompetenceHuman Endeavor
CapacityHuman Ingenuity
CapabilityHuman Adaptation
Knowledge & Learning
2IR1IR 3IR 4IRTechnological
Innovation
LOG
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NSThe Fourth Industrial Revolution is a fast moving, disruptive perfect storm of…
Digitalization Globalization Environmental Priorities
Robotics
Blockchain
Genomics
Drones
Internet
Social
Mobile
Cloud
Big Data- Analytics
Renewable Energy
Internet of Things
Cognitive Systems
Nanotechnology
3D Printing
Smart Grid
Connected Car
Smart Homes Artificial Narrow Intelligence
Smart Cities
Connected Healthcare
Next Generation Education
Sharing (Access) Economy
Automation of Everything
Cyberwar
Autonomous VechiclesHealthy Life Extension
Sports 2.0Energy Internet
Maker EconomyMoney 2.0
Circular EconomyArtificial General Intelligence
Institution 2.0Transport 2.0
Logistics Internet
Empowerment EconomyDecentralization of Everything
Food 2.0Work 2.0
Democracy 2.0
Human-Machine Convergence
Human 2.0
Artificial Super Intelligence
Space Colonization
De-Extinction
4IR digital technologies trajectory is non-linear, exponential and combinatorial…creating the greatest velocity of change in human history
Radical Life Extension
Source: Background Image: Frank Diana
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DIGITAL FOUNDATION
Digitalization
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and technological progress have created a hyperconnected, complex, and interdependent marketplace and world
Globalization
and critical environmental concerns are reshaping geopolitical and economic foundations
Climate Change
143MThe World Bank predicts that as many as 143 million people will become “climate migrants”
Extreme weather events caused over $100 billion in damages last year
$100B
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The Fourth Industrial Revolution is not just about technology or business, it is also about addressing critical societal and environmental issues.
AutonomousSystems
Workers must continually adapt to hone their human-only skills in a 4IR world of algorithms and machines
Big Data
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NS Systems
Integration
CloudComputing
AugmentedReality
AISocial IntelligenceAdaptive ThinkingSense-making Cross-cultural CompetencyComputational ThinkingNew Media LiteracyVirtual CollaborationDesign MindsetCognitive Load MgmtVirtual Collaboration
Organizations must make people the critical focus of their transformative growth strategies
Scalable Efficiency2nd & 3rd Industrial Revolution
Scalable Learning4th Industrial Revolution
Inspiring Human PotentialSuccessful Organizations will lead bySuccessful Organizations led by
Driving Productivity
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Organizational Change and Human Adaptation
“Today’s knowledge-human economy is about human capital – talent, skills, tacit know-how, empathy and creativity. These are the massive,
undervalued human assets to unlock.”Bryon Auguste, cofounder of Opportunity@Work
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FlexibleTeams
ProficientLeaders
The Transforming Organization – from the Ecosystem to the Individual
DynamicBusinessEcosystems
AgileOrganizations
AdaptiveIndividuals
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The horizontal 4IR organizationadapts organically to dynamic business ecosystems.
As leaders, we must task ourselves with creating environments that allow for constant change.
Innovation and change often come from creating an ecosystem, aligned in culture, in which people can connect.
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Accelerating Human Performance through Adaptation and Understanding
Accelerated
Performance
Share, Transform,
AnalyzeExpanding Human
Capabilities
EcosystemPartners
High Tech(e.g., IoTsensors)
New DataSources
Understanding AdaptationExternal
Coopetition & Collaboration
Non-competitive companiesCommunities / Social Links
The 4IR working environment transcends organizational boundaries and leverages cross-industry data-sharing and collaboration in order to expand human capability in novel ways.
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Bust Siloes to Enable Business Agility
The Agile 4IR OrganizationThe company as an organism
Standardized ProcessesNetworks
of Teams
Leadership demonstrates direction and enablement
Quick changes and flexible resources
Flattened Structure with end-to-end team accountability
4IR organizations are agile by design, with minimal organizational layers, integrated autonomous teams, and transparency of information and data.
When combined with support from leaders who clear paths and share information simultaneously and equitably, teams prosper. Insights stimulate new ideas, generate new energy, and expand people’s mental capacity.
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Simplify OrganizationalComplexity
Transformation strives to remove low-value organizational complexity tha t saps energy and a ttention, creates unnecessary s tress and risk, and detracts from time needed for necessary complexity. DIMENSION SAMPLE ACTION
Collaboration & Interaction Bust Silos / Structure Career ManagementPerformance Behavioral KPIsDecision-Making Clarify MandatesProcesses & Systems Eradicate handoffsStructure Remove layersActivities & Roles Eliminate duplicationStrategy & Transformation Must-win initiativesLeadership Establish Purpose/Lead by example
76543210
Strategy & Transformation
Activities & Roles
Structure
Processes & Systems
Decision-Making
Leadership
Collaboration & Interaction
Sources of Organizational Complexity - Example
Performance
HR Strategic Imperatives
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“It is not the individual company that is most threatening. It is the ecosystem it forges. ”
Ram Charan, Rethinking Competitive Advantage
Lead with Purpose
7
1
HR Strategic Imperatives
2
3
4
5
6
Align People, culture and new work design as the new “social engine”
Create a Human Hub
Mobilize information, data and algorithms as essential worker tools
Build horizontal capabilities and alliances
Create the Future of Work Experience
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Design business-digital Ecosystems
Imperative
Lead with purpose
st
Shared Purpose provides the north star to organizational transformation -creating a relationship from individual purpose, the changing nature and purpose of human work, and the business’ purpose.
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Business Purpose begins with intentions
but is revealed through how the
company operates and the decisions it
makes.
Individual Purpose
Human Work Purpose
Organizational Purpose
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Work is redesigned to maximize technology: e limina te routine tasks , use a lgorithms to automate decis ions , and provide metrics /lea rnings to guide decis ion-making. P la tforms make work and ins ights transparent to a ll workers . New ways of working a re ins tantia ted as re liable work practices and behaviors .
In digita l organiza tions , s tructure only goes so fa r and then success ultimate ly depends on the qua lity of people and teams
Imperative
Drives continuous Innovation, superior customer service, human-centered design, and business models in synch with ESG priorities
People, Culture and New Work Design form a powerful "social engine"
nd
HR can reduce bureaucracy, build organizational adaptability, and develop leaders who help individuals achieve their purpose and teams to collectively learn and win together.
ValuesBehaviorsTalentSkills
Right PeopleNew Ways of Working
New Work Design
Culture & ESG
Imperative
Create a Human-Hub
rd
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The Digital Workplace is the “Human Hub” in the bus iness -digita l ecosys tem.
Productivity Tools
Time, Pay
HCM
Knowledge
Case Management Learning
Automation & RPA
AI & Machine Learning
Enterprise Data
Public/External Data
Assessment & Feedback
Employee Listening
Self-Service
Dashboards & Analytics
Search
User Data
Cloud Computing
Systems Integration
AR / VR
Autonomous Systems
Systems & Products
A personalized “front door” to the people, places, and things I
need most.
Communications
Collaboration & Social
Digita l Capabilities & Emerging Technologies
Build horizontal capabilities and alliances
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Imperativeth
Future of Work Experience
EX = 1Personalized
Experience for One
Digital Workplace Platform for Our Future WorkforceConsumer-grade Transformational Purpose-driven
Reinforces a Culture of Inclusion & Inspires Innovation
Employees
Peer-to-Peer marketplace, with
Learnings as byproduct
Engages Leaders as coaches and
advocates
Fosters adoption of common Work
Practices & remote Work
Model
Enables Worker & Team
Productivity
Inspires individual Career
Journey & learning interests
Transparent, available data &
insights
Supports Social Engine &
maximizes participation
BUILDING BLOCKS OF THE EXPERIENCE
Managers, Leaders
New hires, Gig workers
AWF
Office
Workers:
Aligns to Strategy, Purpose & Values
Unique Experiences:
Access:
Work Environments:
Home Hybrid Other onsite environments
Mobile Live chatDesktopTablet
Channel:
Virtual agent
Listens & adapts to changing
needs
Worker segments and profiles define the unique needs
ofaudiences to meet them wherever they are in the world
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Scheduling
Imperative
Mobilize data and algorithms as essential worker tools
th• Reorganize tasks &
roles to maximize productivity of humans & machines working together
• Redesign processes to embrace innovative work on different timescales
• Promote more agility for 'working on the edges' of human-computer interaction
• Build new durable skills, motivation & mindset for human-computer collaboration
• Nurture a company-wide culture of meaningful human work & engagement
Repetition
Retrieval Memorization
Analysis Storage
Processing
Forecasting
Recognition Calculation
Pattern-matching
FastActing
Open-mindednessEmpathy
InitiativeCriticalThinking
CulturalAwareness
Flexibility
Emotional Intelligence Adaptability Entrepreneurship
Creativity
SlowActing
Comples Problem Solving
HR knows that learning on multiple timescales leverages data and powerful algorithms in combination with human learning to create a scalable, Learning Organization model.
Design business-digital Ecosystems
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TimeManagement
Chatbot Imperativeth
Authentication
Security
Communications & Collaboration Talent
Management
Payroll
Total Rewards
Learning
IT Service Management
HR CaseManagement
KnowledgeBase
Search
ExperienceContent
ContentManagement
Digital Workplace
Targeting &Variability
AttentionManagement
Status &Dashboards
ESS/MSSTransactions
& Data
External Workforce
Management
News, Announcements
News, Announcements
EE Data, Status, Notifications
Notifications
KB Queries
Learning data, notifications
Workforce Data
Management
Imperative
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Create the Future of Work Experience to accelerate transformation for workers
thBusiness Strategy & Operating Model
Future of Work ExperienceOptimizing Human Potential in New Work design
Employee Experience• Employee Enablement • Me as an Individual & a Member• Culture-Communications-Connectivity-
Collaboration = Digital Ways of Working• Cross-disciplinary Teaming • Personalization; Prediction• Managers as Coaches in decentralized work
Worker Experience• Humans optimized in Automated Work• My Impacts to new Value Creation • Enables Organization to be digital “at its core”• Transdisciplinary Teaming • Prevention; Situational Awareness• Managers inspire Teams to contribute their
best
Purpose – Culture – Growth Mindsets
"As basic automation and machine learning move towards becoming
commodities, uniquely human skills will become much more valuable. "
The Institute for the Future
The Future of Work Experience
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Take Outs from the Seven Imperatives
Simplifying complexity
Busting support siloes for business agility
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4th – Build horizontal capabilities and alliances
My Services
Digital Tools& Solutions
Customer’s Legacy Service Portal Landscape
• Relocation & Travel• Talent & Care• Content & Collaboration• IT 4 My P& G Services• PC & Mobility• User Experience 4 My P& G Services
FinancialServices
GlobalComp &
Ben
Go toEmployee
F&RE &Delivery
• Equity Admin• Shareholder Services• Employee Tax & Compliance• Pension & IRA Admin• Financial Controls & Accounting• Third Party Governance• Global Relo Accounting (GRAT)
• Payroll• Expat Comp• Global Salary Planning• Performance Awards• US Benefits• International Benefits
• Global Real Estate Services• P&G Workplace Strategy• Technical Governance & Capital• Systems Management• Facilities Management & Operations• Risk & Health, Safety & Environmental Services• Managed Print Services
• Asia Market Leaders• NA Market Leaders• EIMEA Market Leaders• LA Market Leaders• Employee & Site Delivery
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Customer’s Legacy Employee ExperienceSE
RVIC
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ShareholderServices
StockPlans
International Stock
Options
Travel& Expenses
SocialContent
Creation
Content & Collaboration
Facilities
Meeting Support
PC Support
PayrollEmail & Lync
DomesticRelocation
MobilitySupport
Expat taxServices
Benefits
Travel Agencies
InternationalRelocation
Current Care Model
IRA IPP Plans
Take Outs from the Seven Imperatives
Human-centric solutions in new work design
Enhance knowledge flows within and among ecosystems
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2nd - People, Culture and New Work Design form a powerful "social engine”3rd – Create a Human-Hub
Typical Initiative: Workforce of the FutureShift from App Centric Worker Centric
Objective: We seek to provide a streamlined digital experience for communicating, collaborating, sharing information and knowledge with the workforce (employees and third-party workers).
The experience will include:
• Personalization• Device Choice• Consistency• Integration• Simplicity
LMS
Sharepoin t
Cha t c lien t
Employee Porta l
HR Porta l
Scheduling
Tas king App
KM Porta l
SOP s ite
Q&A Site
S treamlinedExperience
Search Schedule SOP Notifica tions
As k an Expert Learn ing Communica tion
Tas ks Collabora tion Knowledge
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Typical Initiative: Workforce of the FutureShift from App Centric Worker Centric
Objective: We seek to provide a streamlined digital experience for communicating, collaborating, sharing information and knowledge with the workforce (employees and third-party workers).
The experience will include:
• Personalization• Device Choice• Consistency• Integration• Simplicity
LMS
Sharepoin t
Cha t c lien t
Employee Porta l
HR Porta l
Scheduling
Tas king App
KM Porta l
SOP s ite
Q&A Site
S treamlinedExperience
Search Schedule SOP Notifica tions
As k an Expert Learn ing Communica tion
Tas ks Collabora tion Knowledge
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Take Outs from the Seven Imperatives
Platforms for unified engagement
Build a business digital ecosystem powered by platforms (experience layer)
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6th - Design business-digital Ecosystems7th - Create the Future of Work Experience to accelerate transformation for workers
Docu m e n t Co lla b ora t ion
(Office 365/ SharePoint/OneDrive/Box)
Work Pro je ct Co lla b ora t ion
(Slack, Teams)
Answers Services Requests To Do's
ServiceNow Digital HeadquartersIn tran et Eco sys tem
Socia l Sh a r in g(Workplace, Yammer, Workvivo)
In t e gra t e d Hu b
Ap p En gin e
Workflow Au t om a t ion
Un ifie d En t e rp r ise Se a rch
Latest News Action Campaign( Phase 2)
Video
Upcoming Events
Survey! SocialHighlights(Workplace)
Holiday Calendar
My Communities
SuggestedContent
(Powered by ML)
TwitterFacebook
Stock Ticker
My Quick Links
Get Ready, Holly. You have a new hire starting in 8 days!
Chatbot
HR, IT, Finance, Workplace Services, Legal, Finance, Security, etc …
Mobile App
Topic Pages
Support
"The Spot"( Employee Center )
• My Paystub• My PTO
• My Team
• My Preferences
My Profile
3
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Enterprise Digital Interaction Experience Layer
Digital Interaction Model
Experience Social Collaboration
Enterprise Function Systems Enterprise Digital Tools Geo + Business Units Systems
• Employee Service Portal• Enterprise Workflow• Enterprise Search
Social Sharing Chat/ Messaging• Knowledge Management• Integration Orchestration• Curated Content
Video Phone Chat Email
Video Conferencing Office Cloud
File Management Chat/Messaging